About MDLIVE

MDLIVE provides on-demand and scheduled telehealth visits with a national network of board-certified and state-licensed clinicians. The service covers urgent care, primary care for adults, dermatology consultations, and licensed mental health care through therapists and psychiatrists, with providers averaging extensive clinical experience. Appointments are available nights, weekends, and holidays, and visits are conducted by phone or video from home or anywhere with an internet connection.

MDLIVE is positioned alongside other established telehealth platforms. Compared with Teladoc, MDLIVE emphasizes a broad multi-specialty network including dermatology and therapy; compared with Amwell, MDLIVE focuses on 24/7 urgent care access as well as scheduled behavioral health visits; compared with Doctor on Demand, MDLIVE matches on mental health coverage but offers different enterprise and payer partnerships. All three competitors provide employer and health-plan integrations, but MDLIVE highlights its board-certified provider network and accessibility options.

Overall, MDLIVE works well for people who need timely remote evaluation of non-emergency medical issues, ongoing primary care visits for adults, or scheduled mental health care without in-person wait times. It is especially suited to employer-covered members, health-plan beneficiaries, and people seeking convenient access to dermatology or behavioral health care from home.

How MDLIVE Works

Create a free account, complete your medical history profile, and choose either on-demand care or a scheduled appointment with a specific provider. For urgent issues you can select the first available clinician, while primary care and mental health visits are typically scheduled in advance to match provider availability and allow continuity with the same clinician.

Visits take place by phone or secure video; the platform performs a quick configuration check for webcam, microphone, and internet speed before a video visit. During the appointment the clinician reviews your history, asks targeted questions, and may diagnose, recommend treatment, prescribe non-controlled medications when appropriate, or refer you for an in-person evaluation if needed.

MDLIVE maintains clinical and administrative controls to align with state licensing rules and privacy regulations. Prescription policies exclude controlled substances and certain medication classes, and clinicians will not prescribe those drugs through the platform.

What does MDLIVE do?

Let’s talk MDLIVE’s Features. The platform provides urgent care and primary care by phone or video, scheduled behavioral health visits with licensed therapists and psychiatrists, and dermatology consults that use secure image upload for remote assessment. MDLIVE also supports prescription delivery to retail pharmacies, accessibility options like ASL and live captioning for scheduled visits, and compliance with healthcare privacy standards.

Urgent care

On-demand urgent care handles common non-emergency conditions such as flu, sinus infections, pink eye, ear pain, and urinary tract infections for adults. The service is available 24/7/365 for immediate access and is intended as an alternative to in-person urgent care clinics for routine acute complaints.

Primary care

Primary care appointments are scheduled with board-certified clinicians for wellness visits, preventive screenings, and management of ongoing adult conditions like type 2 diabetes, asthma, and hypertension. Patients can select the same provider for continuity and follow-up over time.

Mental health and therapy

Mental health offerings include scheduled talk therapy with licensed therapists and psychiatric evaluations with board-certified psychiatrists for conditions such as anxiety and depression. Sessions are arranged in advance and are intended for non-emergency issues; emergency or crisis situations should be handled in-person or via emergency services.

Dermatology

Dermatology visits use secure photo uploads and teleconsultation to address acne, eczema, fungal infections, hair loss, suspicious moles, and other skin, hair, and nail concerns. Some cases may require in-office procedures or biopsies and clinicians will recommend in-person follow-up when necessary.

Board-certified provider network

MDLIVE connects users with clinicians who are board-certified and licensed in the state where they practice, backed by years of clinical experience and telehealth training. This credentialing helps maintain consistent care quality across specialties.

Video and phone visits

Visits are available by secure video or phone, with a web-based configuration test to ensure the device meets minimum requirements for video appointments. The mobile apps allow access on the go; download links are available for the Apple App Store and Google Play Store.

Prescription support

If a clinician determines a prescription is appropriate, they can send it directly to the pharmacy you choose, except for controlled substances and other restricted medication classes. Prescriptions follow state regulations and clinical judgment.

Accessibility and language support

MDLIVE supports American Sign Language and Live Captioning for scheduled visits on the web portal, and offers services in English and Spanish to accommodate more patients. Accessibility features like ASL require advance scheduling to ensure certified interpreters or captioners are available.

Security and compliance

MDLIVE uses HIPAA-compliant communications and holds industry accreditations, including recognition from organizations focused on telehealth quality. Patient privacy and secure handling of health records are part of the platform design.

With MDLIVE you gain timely remote access to multiple specialties, scheduled mental health care options, and enterprise-friendly integrations that make telehealth practical for members and employees.

MDLIVE pricing

MDLIVE uses a coverage-and-benefits pricing approach rather than a single public price list. Costs for visits depend on whether you have MDLIVE through an employer or health plan, and some members may have appointments covered at $0 through their benefits; self-pay options are available at the point of service. For plan-specific details and availability, review MDLIVE’s member information or your employer’s benefits portal.

For the most accurate information about what visits will cost you, view MDLIVE’s main site at the MDLIVE homepage or check with your health plan or employer benefits administrator. Enterprise clients and payers can explore partnership and integration options through MDLIVE’s solutions and contact pages.

What is MDLIVE Used For?

MDLIVE is commonly used for non-emergency medical care when in-person visits are inconvenient or unnecessary. Typical uses include quick evaluation of acute illnesses like sore throat or bronchitis, medication refills for existing conditions, and triage to determine if an in-person visit is needed. It is also used for routine adult primary care visits that do not require a physical exam.

The platform is frequently used for behavioral health care when patients prefer remote therapy or psychiatry appointments, and for dermatology follow-ups that can be handled by photo review. Employers, health plans, and individuals seeking to reduce travel and waiting-room time often choose MDLIVE for convenience and faster access to clinicians.

Pros and Cons of MDLIVE

Pros

• Wide clinical coverage: MDLIVE provides urgent care, primary care, dermatology, and mental health services meaning patients can address many common needs in one platform without separate providers.
• 24/7 access for urgent issues: The on-demand urgent care option is available around the clock, which reduces reliance on physical urgent care clinics for routine acute complaints.
• Provider credentials: Clinicians are board-certified and state-licensed with substantial clinical experience, supporting clinical quality and trust.
• Accessibility options: Support for ASL, live captioning, and bilingual services helps improve access for patients with different needs.

Cons

• Not for emergencies: MDLIVE is explicitly not suitable for life-threatening conditions or psychiatric crises and directs those patients to emergency services instead.
• Prescription limitations: Clinicians will not prescribe controlled substances or certain other medication classes, which limits management of some conditions that require in-person care.
• Variable cost depending on benefits: Out-of-pocket cost depends on your employer or health plan coverage, which can make price predictability harder for self-pay users.

Does MDLIVE Offer a Free Trial?

MDLIVE offers a free account and appointment costs depend on your employer benefits or health plan coverage. Creating an account is free and required before scheduling care; if your plan covers MDLIVE visits your out-of-pocket cost can be as low as $0, otherwise you will be charged at the time of appointment confirmation using major credit or debit cards.

MDLIVE API and Integrations

MDLIVE works with employers, health plans, and provider networks to integrate telehealth services into benefits packages and care pathways rather than offering a public developer API. Organizations looking for technical integration or enterprise partnerships can contact MDLIVE via their contact and solutions pages to discuss EHR connectivity, single sign-on, and other integrations.

For individuals, MDLIVE integrates with common mobile platforms through its apps; clinicians can coordinate care and send prescriptions to retail pharmacies as part of routine visit workflows. If you need developer-level access or custom integrations, reach out to MDLIVE’s enterprise team through the contact link above.

10 MDLIVE alternatives

Paid alternatives to MDLIVE

• Teladoc — Telehealth platform with urgent care, primary care, and mental health services, commonly available through employers and health plans.
• Amwell — Offers urgent and scheduled telehealth visits plus behavioral health and specialist consults with broad payer and provider integrations.
• Doctor on Demand — Focuses on urgent care and mental health with an emphasis on employer and health plan partnerships.
• LiveHealth Online — A payer-backed telehealth option integrated into many insurance networks for quick virtual visits.
• PlushCare — Primary care and urgent care telemedicine with a membership model for ongoing primary care relationships.
• HealthTap — Virtual care and health information services with subscription and pay-per-visit options.
• Zocdoc — Online booking marketplace that includes virtual visit scheduling with many local clinicians.

Open source alternatives to MDLIVE

• OpenEMR — An open source electronic medical record system that can be extended with telehealth workflows and self-hosted video integrations.
• Jitsi Meet — A free, open source video conferencing platform often used by clinics to build telehealth video solutions with self-hosting and privacy controls.
• Nextcloud Talk — Self-hosted communication and video tool that can be adapted for private telemedicine setups within clinics or health systems.
• OpenMRS — An open source medical record platform for building clinical systems that can incorporate telehealth modules through custom development.

Frequently asked questions about MDLIVE

What is MDLIVE used for?

MDLIVE is used for non-emergency telehealth visits including urgent care, primary care for adults, dermatology, and scheduled mental health services. Patients use it to get clinical assessments, prescriptions when appropriate, and referrals without visiting a clinic for routine issues.

Does MDLIVE prescribe medications?

Yes, MDLIVE clinicians can prescribe non-controlled medications when clinically appropriate. MDLIVE does not prescribe controlled substances or certain restricted medication classes, and prescriptions follow state regulations.

How much does MDLIVE cost per visit?

Costs vary depending on whether your employer or health plan covers MDLIVE. Some users have visits covered at $0 through benefits; self-pay users are charged at the time of service and should check the MDLIVE account flow or employer materials for exact rates.

Can MDLIVE be used for mental health care?

Yes, MDLIVE offers scheduled talk therapy with licensed therapists and psychiatric evaluations with board-certified psychiatrists. These services are intended for non-emergency mental health conditions and are scheduled in advance to match provider availability.

Is MDLIVE available nationwide?

MDLIVE operates across the United States and Puerto Rico, with clinician availability governed by state licensing rules. Some visit types such as phone visits may vary by state based on local regulations.

Final verdict: MDLIVE

MDLIVE is a comprehensive telehealth option for people who need fast access to non-emergency medical care, scheduled primary care, dermatology consults, or ongoing behavioral health appointments. Its strengths include a broad specialty mix, a credentialed provider network, accessibility options like ASL, and 24/7 urgent care availability for common acute problems.

Compared with Teladoc, MDLIVE offers a similar model of employer and plan-based coverage and comparable specialty breadth; pricing approaches for both platforms depend heavily on employer and health-plan arrangements rather than fixed retail prices, so out-of-pocket costs will vary by benefits. Feature-wise, MDLIVE stands out for its combined focus on dermatology and scheduled mental health services alongside 24/7 urgent care access, making it a solid choice for members who want a single telehealth provider for multiple common needs.

For anyone evaluating telehealth options, MDLIVE is worth considering if you prioritize board-certified clinicians, flexible scheduling, and employer or plan coverage. To confirm availability, covered services, and exact costs, consult your employer benefits materials or visit the MDLIVE homepage.