Lifesize: An Overview

Lifesize is a suite of enterprise video conferencing and contact center products designed to support hybrid teams and customer-facing operations. Its hardware and cloud software let organizations run video meetings in conference rooms, on desktops, and on mobile devices while linking those sessions into broader contact center and customer experience workflows.

Compared with Zoom and Microsoft Teams, Lifesize places more emphasis on integrated room systems and certified interoperability with third-party meeting platforms. Compared with Cisco Webex, Lifesize is positioned as a simpler, cloud-forward option for organizations that need turnkey room hardware plus cloud management. All of this makes Lifesize well suited to mid-size and enterprise organizations that operate dedicated meeting rooms and need a unified approach to internal meetings and customer outreach.

Lifesize performs particularly well for organizations that want purpose-built conference room appliances combined with a cloud management layer, and for contact centers that need omnichannel routing including video. It is a practical choice for IT teams that require certified integrations with Microsoft Teams, Zoom, Google Meet, and other meeting platforms.

How Lifesize Works

Lifesize combines dedicated room systems, cloud-hosted meeting services, and a contact center platform into a single vendor portfolio. Room devices connect to the Lifesize Cloud so administrators can manage devices, schedules, and firmware from a central console while users join meetings from room systems, browsers, or mobile apps.

On the contact center side, CxEngage routes interactions across voice, chat, email, SMS, social, and video channels so agents can escalate or join video sessions when needed. IT teams typically deploy Lifesize by provisioning cloud accounts, assigning room system licenses, and integrating with calendar systems and identity providers for single sign-on and scheduling workflows.

What does Lifesize do?

Lifesize focuses on two core capabilities: enterprise video conferencing with certified room hardware, and omnichannel cloud contact center functionality. The video side includes meeting hosting, device management, and interoperability with other meeting providers. The contact center side supports multichannel routing, agent desktops, and analytics.

Top Features of Lifesize

Cloud Meetings and Scheduling

Lifesize Cloud hosts video meetings that users can join from room systems, browsers, and mobile apps. The cloud service integrates with calendar systems so meetings appear on room displays and personal calendars, simplifying scheduling and reducing no-shows.

Conference Room Hardware (Lifesize Icon)

Lifesize Icon room systems provide cameras, speakers, and meeting controls optimized for conference rooms. These appliances are designed for plug-and-play installation and centralized management through the Lifesize Cloud, which reduces onsite maintenance for IT teams.

Interoperability with Third-Party Platforms

Lifesize supports interoperability with Microsoft Teams, Zoom, Cisco Webex, and Google Meet so rooms can join meetings hosted on other services. That flexibility helps organizations avoid vendor lock-in and supports mixed-platform environments.

CxEngage Omnichannel Contact Center

CxEngage provides cloud-based routing across voice, email, chat, SMS, social, and video, enabling agents to handle customer requests on the channel the customer prefers. The platform includes agent desktops, workforce management integrations, and reporting tools to monitor contact center performance.

Device and Admin Management

The Lifesize Cloud includes device management, firmware updates, user provisioning, and usage reporting so IT can manage rooms and accounts at scale. Centralized controls simplify compliance, security updates, and deployment of new features across multiple locations.

With Lifesize you get tightly integrated room systems, cloud meeting infrastructure, and an enterprise contact center option that supports video inside customer workflows, which is the biggest benefit for organizations needing both internal collaboration and external customer engagement in one vendor ecosystem.

Lifesize pricing

Lifesize uses a custom enterprise pricing model that is typically tailored to deployment size, hardware choices, and feature requirements. Pricing is often quoted per room system, per user for cloud services, or as part of an enterprise contract that bundles contact center capabilities and hardware.

For detailed, current pricing and licensing options, view Lifesize’s enterprise and contact options on the Lifesize contact page at Lifesize contact and pricing options or explore contact center licensing through the Lifesize/CxEngage product pages at CxEngage omnichannel contact center.

What is Lifesize Used For?

Lifesize is commonly used to equip conference rooms with video capabilities, host scheduled and ad hoc video meetings, and provide certificate-based, cloud-managed devices for distributed office environments. Organizations with dedicated meeting spaces use Lifesize to standardize hardware and get centralized monitoring and reporting.

On the customer side, Lifesize’s CxEngage is used by contact centers and customer support teams that need omnichannel routing, the option to escalate to live video, and consolidated agent tools for managing interactions across channels. It is suitable for industries that benefit from video-assisted support, such as healthcare, finance, and field services.

Pros and Cons of Lifesize

Pros

• Integrated room hardware and cloud management: Lifesize combines certified conference room appliances with a cloud control plane, which reduces complexity for IT when managing many rooms.
• Omnichannel contact center with video: CxEngage allows agents to handle voice, chat, email, SMS, social, and video in a single platform, improving continuity across channels.
• Interoperability with major meeting platforms: Lifesize supports joining meetings hosted on Microsoft Teams, Zoom, Cisco Webex, and Google Meet, which eases mixed-vendor deployments.

Cons

• Enterprise sales and deployment complexity: As an enterprise-focused solution, Lifesize typically involves longer procurement cycles and professional services for large rollouts.
• Pricing requires direct engagement: Because pricing is customized based on hardware and feature needs, organizations must contact sales to get precise quotes which can slow evaluation.

Does Lifesize Offer a Free Trial?

Lifesize commonly offers free trial and demo options for the Lifesize Cloud, with evaluation access for teams and proof-of-concept arrangements for enterprise customers. Prospective customers can request a trial account or schedule a product demo through Lifesize’s contact channels at Lifesize contact and pricing options to validate room integrations and cloud features before purchase.

Lifesize API and Integrations

Lifesize provides integration points for calendar services, single sign-on, and meeting interoperability; organizations can connect Lifesize with Microsoft 365, Google Workspace, and third-party meeting services. See Lifesize’s integrations overview at Lifesize integrations and interoperability for connector details.

For developer access and automation, Lifesize exposes APIs and webhooks to manage meetings, users, and device settings; developers and IT teams can consult the Lifesize developer resources and API documentation on the official Lifesize site to build custom automations and reporting workflows.

10 Lifesize alternatives

Paid alternatives to Lifesize

• Zoom — A widely used meeting platform with software-first meeting rooms and hardware partner options, focused on scale and features.
• Microsoft Teams — Integrates meetings, chat, and Office 365 services with broad enterprise licensing and calendar integration.
• Cisco Webex — Offers room systems, cloud meetings, and advanced enterprise telephony with strong security controls.
• Google Meet — Browser-first meetings integrated with Google Workspace and simple room solutions through certified partners.
• RingCentral — Cloud communications platform that bundles video meetings with telephony and contact center services.
• 8×8 — Unified communications provider that combines voice, video, and contact center features for business use.
• BlueJeans by Verizon — Video conferencing that emphasizes interoperability and Dolby Voice audio for meetings.

Open source alternatives to Lifesize

• Jitsi Meet — Open source video conferencing you can self-host for full control over deployments and privacy.
• BigBlueButton — Designed for online learning, supports video, presentations, and polling, and is typically self-hosted.
• Apache OpenMeetings — Web conferencing platform with recording and collaboration tools that can be self-hosted.
• Nextcloud Talk — Part of the Nextcloud suite, offering secure, self-hosted audio and video calls integrated with file sync and collaboration.

Frequently asked questions about Lifesize

What is Lifesize used for?

Lifesize is used for enterprise video conferencing and omnichannel contact center operations. Organizations deploy it to outfit meeting rooms, host cloud meetings, and run contact centers that can route calls, chat, and video interactions.

Does Lifesize integrate with Microsoft Teams?

Yes, Lifesize supports interoperability with Microsoft Teams. Rooms and users can join Teams meetings through certified integrations and calendar connectors.

How much does Lifesize cost?

Lifesize uses custom pricing based on hardware, cloud seats, and contact center requirements. For specific rates and licensing options, contact Lifesize sales via the Lifesize contact page at Lifesize contact and pricing options.

Can Lifesize handle omnichannel customer interactions?

Yes, Lifesize’s CxEngage provides omnichannel routing for voice, chat, email, SMS, social, and video. It is built for contact centers that need to handle customers across multiple channels from a single agent interface.

Is there an API for Lifesize?

Yes, Lifesize provides APIs and webhooks for meeting and device management. Developers can consult the Lifesize integration and developer resources at Lifesize integrations and interoperability to automate workflows.

Final verdict: Lifesize

Lifesize stands out by combining certified conference room hardware with a cloud meeting platform and an omnichannel contact center offering. Its strength is in managing physical meeting spaces at scale while providing cloud services that interoperate with other major meeting providers and contact center channels.

Compared with Zoom, which offers a software-centric model and a Pro plan around $14.99/month, Lifesize targets organizations that need integrated room systems and enterprise contact center capabilities and therefore typically requires custom pricing. For teams that require dedicated room appliances, administrator controls, and a contact center that can include video, Lifesize is a practical, single-vendor option that reduces the operational gap between room hardware and cloud services.