Amwell

What is amwell

Amwell is a cloud-based telemedicine platform that provides live video visits, asynchronous messaging, and enterprise-grade virtual care infrastructure. The service supports three primary audiences: individual patients (direct-to-consumer care), healthcare organizations implementing clinical telehealth programs, and payers/employers offering telehealth as part of benefits. Amwell includes clinician-facing workflows, patient appointment scheduling, digital intake, clinical documentation handoffs, and analytics for utilization and quality.

As a platform, Amwell combines a patient-facing consumer app and web portal with clinician applications and a configurable back-end for health systems. The product emphasizes clinical safety features (clinical escalation, e-prescribing for eligible conditions, and documentation exports), device agnostic video (browser, iOS, Android), and integrations with major electronic health record (EHR) systems to preserve clinical continuity and billing workflows.

Amwell also offers programmable telehealth components—APIs and SDKs—that let developer teams embed video visits and scheduling into existing patient portals, mobile apps, or digital front doors. For organizations that require white-label solutions, Amwell supports branding and configurable care pathways so that virtual visits look and behave as an extension of the organization’s existing digital presence.

Amwell features

Amwell provides a broad set of features oriented to clinical care delivery, digital front door experiences, and enterprise operations. Features are grouped by consumer-facing, clinician-facing, and platform/integration capabilities:

• Consumer access: video visits via mobile apps and web, appointment scheduling, waitlist and on-demand flow, messaging with care teams, medication refill requests, and access to visit summaries and receipts.
• Clinical workflows: virtual urgent care, primary care, behavioral health, chronic condition management, specialty telehealth modules, digital intake and consent, e-prescribing for controlled and non-controlled medications when permitted, and structured clinical notes exportable to EHRs.
• Enterprise administration: role-based access control, clinician rosters and scheduling, utilization dashboards, quality and outcomes analytics, centralized billing and claims routing, credentialing support, and enterprise-grade SLAs.
• Interoperability and integrations: EHR connectors (bi-directional where supported), HL7 and FHIR interfaces, single sign-on (SSO) and SAML for enterprise authentication, and integration with patient engagement systems and remote monitoring devices.
• Developer tools: video SDKs for mobile/web, RESTful APIs for scheduling, patient management, visit lifecycle, and webhooks for event-driven workflows. White-label options and SDK customization are available for embedding telehealth into custom applications.
• Security and compliance: HIPAA-compliant infrastructure, encrypted video and data in transit, audit logging, and enterprise security controls such as MFA and SSO.

What does amwell do?

Amwell enables remote clinical encounters by providing the technology stack required for secure video visits, virtual triage, and asynchronous clinician-patient communication. It routes patients to the appropriate level of care, supports scheduling and billing, captures clinical documentation, and facilitates follow-up care coordination. Organizations use Amwell to convert in-person visits into virtual ones, to add on-demand care as an access point, and to manage population health programs remotely.

The platform can be configured to run full virtual clinics for behavioral health, chronic disease management programs (for example, remote diabetes follow-up), and acute urgent care workflows. For payers and employers, Amwell can be deployed as a benefits-enabled telehealth service integrated into member portals, eligibility systems, and claims processing.

Amwell also functions as an integration layer: it connects to EHRs to push encounter summaries, supports e-prescribing for eligible medications, and exposes APIs so organizations can embed telehealth into existing patient journeys without replacing their current digital front door.

Amwell pricing

Amwell offers these pricing options:

• Insurance-covered visits: pricing depends on the member’s insurance benefits and the payer contract; many visits are billed through the member’s insurance at standard contracted rates.
• Self-pay urgent care visit: $69 per visit for direct-to-consumer urgent care on average, though consumer prices vary by specialty and jurisdiction.
• Therapy/behavioral health session: $120–$250 per session depending on clinician credentials and session length.
• Enterprise / Health system platform: Custom pricing based on number of clinicians, integration scope, SLA requirements, and deployment scale (volume-based contracts and enterprise subscriptions are common).

Check Amwell's patient pricing and insurance options for the latest consumer visit fees and payer arrangements, and contact Amwell sales for detailed enterprise pricing and contract models tailored to health systems and payers.

How much is Amwell per month

Amwell's consumer access does not use a single per-month subscriber price; individual visits are billed per encounter or through insurance. For direct-to-consumer urgent care, appointments are commonly priced around $69 per visit when paying out-of-pocket. Employers and payers typically negotiate per-member-per-month (PMPM) or subscription arrangements directly with Amwell, and those enterprise monthly amounts are custom and vary with scope.

How much is Amwell per year

Enterprise Amwell contracts are priced on an annual basis and vary widely; typical annual engagements range from mid-five-figures to seven-figure contracts depending on scale and services. Consumer patients do not generally pay an annual fee; instead they pay per visit or use insurance benefits. For employers and payers wanting a fixed annual fee for platform access, Amwell provides tailored quotes that reflect user volume, integrations, and support levels.

How much is Amwell in general

Amwell pricing ranges from individual visit fees (for consumers) to custom enterprise contracts for health systems and payers. Out-of-pocket consumer visit costs typically start around $69 for urgent care, while behavioral health sessions commonly fall between $120 and $250. Enterprise platform pricing is negotiated case-by-case and may include per-user, per-visit, or subscription-style billing.

What is Amwell used for

Amwell is used to deliver clinical services remotely, to expand access to care, and to integrate virtual visits into broader care pathways. Common use cases include:

• On-demand urgent care: Patients access clinicians for acute, non-emergent conditions without an in-person visit; organizations reduce ED and clinic congestion by routing appropriate cases through virtual triage.
• Behavioral health and therapy: Licensed therapists and psychiatrists provide scheduled teletherapy and medication management, improving access and continuity for ongoing mental health care.
• Chronic disease management: Clinicians conduct remote follow-ups, medication reconciliation, and education for chronic conditions such as diabetes, hypertension, and COPD.
• Employer and payer telehealth benefits: Employers and health plans use Amwell to offer members convenient access to primary care, specialists, and behavioral health as part of benefits packages.
• Hospital and health system virtual programs: Health systems use Amwell to run virtual ED follow-ups, post-discharge monitoring, consults between specialists, and to maintain continuity between in-person and virtual care.

Beyond direct care, Amwell is used to support telehealth program operations—clinician scheduling, credentialing workflows, billing and claims routing, and quality measurement—so virtual care can scale within existing clinical and administrative processes.

Pros and cons of Amwell

Pros:

• Enterprise-ready: Amwell offers configurable implementations for hospitals, payers, and large physician groups with support for EHR integration, security, and compliance.
• Wide clinical scope: modules for urgent care, primary care, behavioral health, specialty consults, and chronic care management enable multi-specialty virtual programs.
• Developer tooling: APIs and SDKs let organizations embed video and scheduling in their own apps and patient portals to preserve brand and UX.
• Interoperability: support for FHIR/HL7 integration and major EHR connectors helps maintain clinical continuity and documentation.

Cons:

• Non-transparent enterprise pricing: large-scale platform pricing is negotiated, so public list prices for enterprise deployments are not posted, requiring a sales process to obtain quotes.
• Variable consumer costs: out-of-pocket pricing varies by specialty, clinician, and geography, and may require insurance navigation that frustrates some consumers.
• Implementation complexity: deep EHR integrations and clinical workflow customizations can require multi-month implementations and project resources.

When evaluating Amwell, assess the trade-offs between an enterprise telehealth platform that provides comprehensive features versus lighter-weight video SDKs or point solutions that may be quicker to deploy but offer less clinical workflow coverage.

Amwell free trial

Amwell does not publish a public free trial for enterprise platform customers; enterprise engagements typically start with a discovery, pilot, or proof-of-concept that is scoped and priced with Amwell’s professional services. For organizations evaluating the platform, Amwell commonly offers pilot programs that include a limited clinician roster, a defined set of integrations, and performance targets to validate clinical and technical fit.

For consumers, there is no trial concept because care is delivered per visit or via insurance coverage. Employers and payers should discuss pilot and onboarding options with Amwell sales to determine timelines, costs, and success metrics for a trial deployment.

Is Amwell free

No, Amwell is not free for clinical usage; consumers pay per visit or use insurance, and enterprises pay for platform access and services. Consumers may access covered visits at low or no out-of-pocket cost when the visit is paid by insurance; however, the platform itself is a paid service for providers, payers, and employers who contract with Amwell.

Amwell API

Amwell provides APIs and SDKs designed for embedding telehealth directly into third-party applications and for integrating clinical workflows with backend systems. Key API capabilities include:

• Video and session management APIs: create, join, and manage live video visits from web or mobile applications using Amwell’s SDKs.
• Scheduling and roster APIs: manage clinician schedules, appointment creation, cancellations, and patient notifications programmatically.
• Patient management APIs: create and update patient profiles, intake forms, consent records, and visit documentation.
• Clinical data exchange: support for FHIR and HL7 interfaces to exchange encounter summaries, observations, and problem lists with EHRs.
• Webhooks and events: real-time event notifications for visit lifecycle events (visit started, visit ended, no-show, etc.) to trigger downstream workflows.
• Authentication and authorization: support for OAuth2, SAML-based SSO for enterprises, and token-based access for server-to-server integrations.

Developers can use Amwell’s SDKs to embed video in native iOS and Android apps and in web portals. Integration patterns commonly include: embedding video visit flows in a hospital’s patient portal, provisioning clinician accounts and schedules from an EHR, and using webhooks to trigger billing workflows in the hospital billing system.

10 Amwell alternatives

Paid alternatives to Amwell

• Teladoc Health — A large telehealth provider and virtual care platform with global reach, chronic care management products, and enterprise solutions for payers and health systems.
• MDLive — Offers on-demand urgent care and behavioral health services for payers and employers as a turnkey telemedicine vendor.
• American Well (Amwell competitor offerings are often bundled with other services) — Large telehealth market competitor offering enterprise telehealth, virtual services, and specialty programs. (Note: Amwell originated from American Well; this entry emphasizes market peers.)
• Doctor on Demand — Focused on urgent care and behavioral health with employer and payer partnerships and clinician networks.
• Zocdoc Telehealth — Adds telehealth scheduling to its provider marketplace, with patient-directed appointment booking and tele-visit capabilities.
• Epic Telehealth (via Epic MyChart) — For organizations using Epic EHR, Epic’s native telehealth capability within MyChart provides deep EHR integration and scheduling tied to the health record.
• Cerner Virtual Visits — Telehealth functionality offered to Cerner’s EHR customers that integrates visit scheduling and documentation directly into workflows.

Open source alternatives to Amwell

• Jitsi Meet — Open source video conferencing that can be self-hosted or used as a managed service; suitable for basic video visits but requires custom work for clinical workflows, security, and documentation.
• OpenEMR + custom video integration — OpenEMR is an open source EHR; pairing it with an embedded video solution (for example, Jitsi or WebRTC) provides a low-cost telehealth stack for smaller clinics willing to build integrations.
• BigBlueButton (self-hosted) — A web conferencing system originally designed for online learning; can be adapted for video visits with custom integration and attention to compliance and security.

Frequently asked questions about Amwell

What is Amwell used for?

Amwell is used to deliver remote clinical care through video visits and integrated virtual care workflows. Health systems, payers, employers, and individual patients use it for urgent care, behavioral health, primary care follow-ups, specialist consults, and chronic disease management. The platform supports scheduling, documentation, e-prescribing, and EHR integrations so virtual encounters fit into existing clinical processes.

Does Amwell integrate with Epic?

Yes, Amwell supports integrations with major EHRs including Epic. Amwell provides connectors and integration patterns that enable encounter summaries, scheduling, and documentation to be exchanged with Epic, reducing duplicate data entry and maintaining continuity between virtual and in-person records.

How much does Amwell cost per visit?

Consumer visit costs commonly start around $69 per urgent care visit when paid out-of-pocket. Actual patient pricing varies by specialty, clinician credentials, and geography; many visits are billed to insurance according to the patient’s benefits, which can reduce or eliminate out-of-pocket costs.

Is Amwell HIPAA compliant?

Yes, Amwell operates under HIPAA-compliant controls for protected health information. The platform uses encryption for data in transit and at rest, implements access controls, and supports audit logging and enterprise security measures required by healthcare organizations.

Can I embed Amwell video into my app?

Yes, Amwell provides SDKs and APIs to embed video visits into mobile and web applications. Developers can use Amwell’s programmable components to create branded patient experiences and integrate scheduling, intake, and visit lifecycle events into existing digital products.

Does Amwell offer behavioral health services?

Yes, Amwell supports behavioral health with licensed therapists and psychiatry services. The platform is commonly used for teletherapy, medication management, and specialty mental health programs deployed by health systems, payers, and employers.

What payment models does Amwell support?

Amwell supports per-visit billing, insurance-based reimbursement, and enterprise subscription or per-member-per-month (PMPM) contracts. Payers and employers often negotiate managed care or subscription pricing, while individual patients pay per encounter or use insurance benefits for covered visits.

How secure is video on Amwell?

Amwell uses encrypted video transport and enterprise security controls to protect sessions. The platform also supports authentication mechanisms like SSO and MFA for clinician access, audit logs, and administrative controls to meet organizational compliance requirements.

Can Amwell be used for remote patient monitoring?

Yes, Amwell integrates with remote monitoring workflows and device data through integrations and APIs. Organizations can incorporate device-collected vitals and remote patient monitoring into telehealth visits and care management programs to support chronic disease management.

How long does it take to implement Amwell for a health system?

Implementation timelines vary but typical health system deployments take several weeks to several months. Timelines depend on integration depth (EHR connectors, single sign-on), custom workflows, clinician onboarding, and regulatory or credentialing needs; pilots are commonly used to validate workflows before a full rollout.

amwell careers

Amwell hires across product, engineering, clinical operations, regulatory compliance, sales, and customer success functions. Common roles include telehealth product managers, software engineers working on video and interoperability, clinical operations leads who coordinate provider networks, and enterprise sales specialists for health systems and payers. Candidates should expect interview processes that evaluate domain knowledge in healthcare technology, familiarity with interoperability standards (FHIR/HL7), and experience with HIPAA and security best practices.

amwell affiliate

Amwell runs partner programs for integration partners, channel resellers, and strategic alliances with EHR vendors, payer platforms, and employer benefits brokers. Affiliates typically collaborate on go-to-market strategies, co-branded telehealth offerings, and referral arrangements. Organizations interested in affiliate or reseller opportunities should contact Amwell’s partner team via the corporate site to discuss commercial terms and integration requirements.

Where to find amwell reviews

User reviews for Amwell appear on healthcare and software review sites, employer benefits case studies, and peer-reviewed telehealth evaluations. Look for clinician and administrator perspectives on deployment complexity, EHR integration quality, and operational outcomes on sites such as independent telehealth evaluations, health IT news outlets, and enterprise software review platforms. For patient ratings of the consumer experience, consumer app stores and patient experience surveys provide useful feedback about appointment access, clinician quality, and ease of use.