Best Enterprise Live Chat Softwares

Cloud and on‑premises unified communications and contact center platform for mid‑market and enterprise organizations. Mitel provides voice calling, team collaboration, contact center routing, SIP trunking and integrations with CRMs and productivity suites to support customer service, distributed teams and telephony modernization.

Vonage provides cloud-based communication services including business phone systems, contact center software, and developer-focused communications APIs. It is for businesses that need programmable voice and messaging, hosted PBX and team calling, or scalable contact center capabilities across global markets.

RingCentral is a cloud-based unified communications platform that provides business phone service, team messaging, video meetings, contact center capabilities, and a programmable communications API suite for organizations of all sizes.

8x8 provides cloud-based business communications including VoIP phone service, video meetings, contact center software, and unified communications for small businesses up to large enterprises. It is designed for IT, contact center managers, and business leaders who need a single vendor for voice, messaging, meetings, and customer experience tools.

Aspect provides cloud-based contact center, workforce management, and customer experience platforms for enterprises and large contact centers. Target users include customer service operations, workforce planners, IT teams, and omnichannel contact centers seeking tools for routing, forecasting, quality monitoring, and integrations with CRM and telephony systems.

Customer engagement and operational intelligence platform for large contact centers, security operations, and enterprise analytics teams. Verint delivers cloud and on-premises products for omnichannel routing, speech and text analytics, workforce optimization, fraud and loss prevention, and AI-driven automation.

Customer experience management platform for large enterprises that centralizes social media, digital care, advertising, market research, and engagement workflows into a single platform for coordinated CX operations.

Customer experience and workforce optimization suite for contact centers and enterprise operations, designed for customer service, sales and compliance teams. NICE provides cloud contact-center software, analytics, workforce management, robotic process automation, and AI-driven quality and interaction analytics for mid-market and enterprise organizations.

Cisco provides networking hardware, security software, collaboration tools, and cloud-managed services for enterprises, service providers, and public-sector organizations. It is used by network engineers, security teams, IT architects and operations groups to build, operate and secure campus, data center, branch and cloud networks.

Unified communications, contact center, and communications-platform services for enterprises and mid-market organizations. Avaya provides cloud-hosted and on‑premises solutions for voice calling, video meetings, contact center operations (CCaaS), programmable communications (CPaaS), and related telephony infrastructure.

Omnichannel customer service and CRM platform for support and success teams. Kustomer centralizes conversations, customer context, workflow automation, and AI-driven assistance to help service teams manage email, chat, social, SMS and voice from a single timeline-oriented interface.

Customer engagement and community platform for enterprise customer service, social media management, and online communities. Designed for digital teams in large brands, contact centers, and marketing organizations that need consolidated inboxes, community hosting, analytics, and workflow automation.

Genesys provides cloud and on-premises contact center software and CX infrastructure for enterprises. It centralizes omnichannel routing, workforce engagement, analytics, and AI-driven automation to help customer service, sales, and operations teams manage voice, digital and conversational channels at scale.

Unified communications platform for secure, real-time messaging, voice, video, apps, and AI—designed for organizations that require self-hosting, air-gapped deployment, and granular control over data. Suited for defense, government, critical infrastructure, emergency response, and large enterprises that need auditable, resilient communications.

Customer communication platform that combines live chat, chatbot automation, a searchable knowledge base, targeted popups and email marketing for small to mid-market support and sales teams. HelpCrunch is built for teams that need a single interface to manage real-time conversations, asynchronous email threads and self-service content across web and mobile channels.

Gist provides an integrated customer messaging platform that combines live chat, email marketing, marketing automation, and a simple CRM for support and growth teams. It is aimed at small to mid-sized companies that need a unified inbox, targeted campaigns, and automation without stitching multiple point products together.

Multichannel messaging platform that combines live chat, chatbots, email and social inbox into a single workspace for customer support and sales teams. Designed for small businesses up to enterprise teams that need real-time website chat, automated bot flows, and a shared inbox for email and social channels.

Live chat and customer messaging platform for websites and web apps, aimed at businesses of all sizes that need a zero-cost chat widget, ticketing, knowledge base and optional paid agent services.

LiveChat® is real-time live chat and customer messaging software for ecommerce stores and B2B teams. It provides website chat widgets, AI-assisted chatbots and agent copilot features, omnichannel message routing, analytics, and integrations to connect chat data with CRMs and commerce platforms.

Онлайн-платформа для живого чата, омниканальной поддержки и встроенных CRM-возможностей, предназначенная для интернет-магазинов, служб поддержки и отделов продаж.

AI-powered omnichannel customer service platform for support, sales, and education teams. Comm100 unifies chat, email, voice, social and messaging channels into a single agent console, adds AI agents and agent-assist features, and provides reporting and security controls for regulated industries.

Live chat and chatbot software for sales, marketing, and customer support teams that adds accessible, AI-enhanced messaging to websites. Olark is aimed at small-to-medium businesses, nonprofits, and higher-education sites that need real-time chat, automation, and integration with existing tools.

Live chat and customer support software for websites, designed for small to mid-size businesses and support teams. Provide Support delivers a website-embed chat widget plus desktop, mobile and web agent apps, chat transcripts and reporting, proactive invitations, and multilingual support suitable for international sites.

Omnichannel customer messaging platform that combines AI agents, shared inbox and automation for sales and support teams. Designed for businesses that need a central place to manage web chat, WhatsApp campaigns, and conversational workflows while maintaining GDPR and enterprise security controls.

Crisp is an AI-enhanced omnichannel customer messaging platform for support, sales, and marketing teams. It centralizes conversations from web chat, email, WhatsApp, Messenger and other channels into a shared inbox, adds knowledge base and CRM features, and provides AI agents, automations, and analytics to reduce manual work and speed responses.

Customer support platform for small and mid-size businesses that combines the Lyro AI agent, live chat, and help desk to handle multichannel customer conversations, automate repetitive tasks, and provide analytics for support and sales teams.

Customer engagement and live chat platform for marketing, sales, and support teams that captures visitor behavior, qualifies leads, runs chatbots, and integrates with CRMs and analytics tools.

AI-enhanced CRM and customer platform for marketing, sales, customer service, and content teams. HubSpot is built for businesses that need a single system to manage lead generation, sales pipelines, customer support, and content publishing, from small teams to large enterprises.

Conversational customer support platform for businesses of all sizes. Intercom provides tools for live chat, automated messaging, knowledge base management, and customer routing, aimed at support teams, product teams, and revenue operations that need real‑time customer engagement across web and mobile channels.

Conversational marketing and sales platform for B2B revenue teams. Drift provides chat, meeting scheduling, routing, and AI-assisted conversational experiences to convert website visitors into qualified leads and accelerate sales cycles for revenue operations, sales, and customer success teams.

Live chat software for websites that lets small and mid-size businesses add a customizable chat widget, respond from desktop or mobile apps, and use canned responses, routing, and analytics to convert visitors into customers. Suited for sales, support, and marketing teams that need an easy-to-install chat solution with a free trial.

LivePerson provides an enterprise conversational AI platform that connects messaging, voice, and backend systems to automate customer interactions, augment agents, and measure business outcomes. It is designed for customer experience, contact center, e-commerce, and support teams that need scalable, secure AI-driven conversations across channels.

Freshchat is an AI-powered omnichannel customer messaging platform from Freshworks that combines live chat, chatbot automation, and a unified agent workspace. It targets support and customer-success teams that need real-time conversational support across web, mobile and messaging channels and teams that want to scale with bots while keeping agent context and ticketing workflows available.

Cloud-based customer service and engagement platform for support teams, help desks, and enterprises. Designed for teams that need ticketing, knowledge base, chat and messaging, reporting, and integrations to manage customer conversations across email, web, chat, phone, and social channels.

A cloud-based customer service platform for enterprise support teams that combines generative AI (Copilot), conversational bots, omnichannel routing, and analytics to manage cases, self-service, and contact center operations. Designed for support managers, contact center leaders, and IT teams that need integrated CRM, automation and extensibility across channels.