Providesupport
Live chat and customer support software for websites, designed for small to mid-size businesses and support teams. Provide Support delivers a website-embed chat widget plus desktop, mobile and web agent apps, chat transcripts and reporting, proactive invitations, and multilingual support suitable for international sites.
What is Provide Support
Provide Support is a live chat and customer support solution that embeds a chat widget into websites and connects visitors with live agents through desktop, mobile and web agent applications. The product is built for companies that need real-time visitor communication, multilingual support, and a lightweight integration path across common website platforms such as WordPress, Shopify, Wix and Magento. Provide Support has been marketed for over 20 years and positions itself as a single-vendor option that includes hosting, agent apps, and support tools.
The service includes features commonly required by support teams: chat transcripts and offline message delivery, proactive chat invitations, multiple agent profiles, encryption for messages, and basic analytics for agent performance and chat activity. Provide Support operates multiple datacenters and advertises continuous availability without scheduled maintenance windows, which is relevant for teams that require consistent uptime for customer-facing channels.
From an administrative perspective, Provide Support offers centralized account and connection settings, configurable pre-chat surveys and offline forms to capture visitor context, and the ability to add the live chat button across an unlimited number of domains. The vendor also emphasizes 24/7 customer support and a 30-day money-back promise for new customers.
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