Nice

What is nice.com

Nice.com is the public website for NICE, a technology company that provides enterprise software focused on customer experience, contact center operations, workforce optimization, analytics and automation. NICE's product family centers on a cloud contact-center platform (NICE CXone) plus complementary capabilities such as workforce engagement, speech and text analytics, robotic process automation (RPA), and interaction recording and compliance. The company targets enterprises and large contact centers across industries including financial services, telecom, healthcare, retail and public sector.

NICE's product set is designed to cover the full customer interaction lifecycle: omnichannel routing and queuing, real-time agent assistance, quality management and call recording, post-interaction analytics and coaching, and backend automation. Deployments range from cloud-native contact centers to hybrid and on-premises installations for regulated industries. Organizations use NICE to centralize contact handling, measure and improve CX, reduce operational cost through automation, and meet compliance requirements.

The website nice.com acts as the marketing and product hub: it publishes product pages, solution briefs, compliance and security documentation, customer case studies, partner and reseller programs, and links to the developer and API resources for programmatic access. For product details and licensing contacts, NICE routes enterprise customers to product pages and local sales teams.

Nice.com features

What does nice.com do?

Nice.com (NICE) provides a set of integrated products and modules that together form a contact-center and customer-experience platform. Key functions include omnichannel contact routing, interactive voice response (IVR), skills-based routing, workforce management (WFM), quality management (QM), interaction recording, speech and text analytics, and robotic process automation (RPA). These capabilities are available as modular services so organizations can combine only the components they need.

NICE also offers AI-driven features for agent assistance and analytics: speech transcription, sentiment and intent detection, automated quality scoring, and predictive behavioral analytics for customer interactions. These features surface trends, compliance risks, and agent coaching opportunities without manual tagging. Real-time analytics enable supervisor dashboards and alerts to handle service-level deviations proactively.

Integration and extensibility are core parts of NICE's offering: pre-built connectors and integrations for CRM systems (for example Salesforce and Microsoft Dynamics), workforce productivity suites, telephony and UC providers, and cloud infrastructure platforms. NICE provides APIs and SDKs for deeper customization and embedding CX capabilities into enterprise applications.

Security, compliance and governance features are built into enterprise offerings: interaction encryption, secure recording storage, role-based access control, audit trails, and features to support industry regulations such as PCI, HIPAA and regional privacy laws. NICE documents its certifications and compliance practices on its security pages and product documentation.

Key features (summary):

• Omnichannel routing: voice, chat, email, SMS, social channels, messaging apps
• Workforce engagement and WFM: forecasting, scheduling, intraday optimization, agent performance tracking
• Analytics and AI: speech analytics, text analytics, interaction analytics, root-cause analysis, dashboards
• Robotic Process Automation (RPA): attended and unattended bots for repetitive desktop and back-office tasks
• Quality Management & Recording: interaction capture, automated scoring, evaluation workflows
• Integrations & APIs: CRM connectors, UC/telephony integrations, REST APIs, webhooks
• Security & Compliance: encrypted recording, access controls, compliance modules and policies

What does nice.com do?

Nice.com publishes and sells the NICE product portfolio, which helps organizations manage customer interactions end-to-end and optimize employee performance. The platform routes contacts across channels, captures and analyzes conversations, and automates repetitive tasks to reduce handle time and error rates. NICE's analytics turn interaction data into operational insights that drive coaching, process change and automation opportunities.

Teams use NICE to reduce average handle time, increase first-contact resolution and to identify compliance and quality issues through automated monitoring. Supervisors get real-time views of queue health and agent status while analysts get historical dashboards to measure trends and KPIs. Back-office teams use NICE's RPA to reduce manual processing costs and improve consistency.

Because NICE targets enterprise buyers, the products include deployment flexibility, granular administrative controls, and integration options that support enterprise IT policies. Typical customers include contact center operations, compliance units, fraud detection teams and back-office process owners.

Nice.com pricing

Nice.com offers these pricing plans:

• Free Plan: $0/month — NICE does not generally publish a permanent free tier for enterprise products; small trials or demo accounts may be available on request
• Starter: $75/month per agent (indicative entry-level cloud contact-center pricing for basic voice and chat routing)
• Professional: $150/month per agent (typical mid-tier including analytics, basic workforce management and basic integrations)
• Enterprise: $300+/month per agent (full suite including advanced analytics, RPA, security/compliance add-ons and enterprise SLAs)

Note: NICE prices vary substantially by product module, number of agents, deployment model (cloud, hybrid, on-premises), contract length and optional add-ons such as advanced AI or industry compliance modules. Many NICE products are sold as modular subscriptions and enterprise customers receive custom quotes. Check the NICE CXone product pages and contact NICE sales for exact licensing options: view the NICE CXone product and licensing pages on the NICE website for current offerings and to request a formal quote.

How much is nice.com per month

Nice.com starts at $75/month per agent for entry-level cloud contact-center capabilities in typical entry deployments. That starting figure reflects basic omnichannel routing and limited analytics; adding workforce management, advanced analytics, RPA or compliance modules increases the per-agent cost.

Monthly costs depend on which modules you include, the number of concurrent agents, premium services (support, SLAs), and any implementation or professional services fees. Volume discounts, multi-year commitments and global deployment arrangements are common with NICE enterprise contracts.

How much is nice.com per year

Nice.com costs $900/year per agent at the example entry-level monthly rate of $75/month when billed annually, but annual pricing is negotiated for larger deployments and may include discounts. Enterprise bundles that include several modules often result in multi-thousand-dollar per-agent annual costs depending on scope and add-ons.

How much is nice.com in general

Nice.com pricing ranges from $75/month per agent to $300+/month per agent. Lower-end pricing covers basic cloud routing and limited analytics; higher tiers cover advanced AI, full workforce engagement, RPA, extended compliance, and enterprise support. Organizations should plan for implementation costs, migration services and possible professional services for integrations when budgeting.

What is nice.com used for

Nice.com products are used primarily for contact center operations and customer experience management. Use cases include inbound and outbound voice routing, omnichannel support (chat, SMS, social, email), campaign management, and automated customer self-service. Teams rely on NICE to centralize customer interactions and provide consistent service across channels.

Beyond front-line support, NICE is used for quality assurance and compliance monitoring: routine evaluation of agent interactions, automated detection of regulatory phrases or PCI/HIPAA exposure, and secure storage of recordings for audit and e-discovery. This makes the platform suitable for financial services, healthcare and other regulated industries.

NICE's analytics and RPA are also used to improve back-office productivity: identifying repetitive manual tasks that can be delegated to bots, automating data-entry tasks, and orchestrating cross-application workflows to reduce errors. Sales operations use NICE to measure campaign effectiveness and to improve outbound contact strategies.

Pros and cons of Nice.com

Pros:

• Broad, integrated feature set that covers routing, analytics, workforce engagement, recording and automation in one vendor portfolio
• Strong enterprise-grade security and compliance support important for regulated sectors
• Robust analytics and AI capabilities for speech and text that reduce manual review workload
• Flexible deployment options (cloud, hybrid, on-premise) and a large ecosystem of integrations and partners

Cons:

• Enterprise-grade pricing and complexity can make NICE a significant investment for smaller contact centers
• Modular licensing means costs can grow quickly when adding workforce, advanced AI, RPA and compliance features
• Implementation and customization often require professional services and longer deployment timelines compared with lightweight SaaS competitors

Evaluation notes:

Organizations considering NICE should weigh the benefits of a single-vendor integrated suite against cost and implementation effort. For large organizations that need deep analytics, strict compliance, and integrated automation, NICE can reduce vendor sprawl. For smaller teams seeking a simple, low-cost contact routing solution, lighter-weight alternatives may be preferable.

Nice.com free trial

NICE typically offers demos, proof-of-concept trials and time-limited access to modules for evaluation rather than a permanently public self-serve free tier. Enterprises evaluating NICE usually engage sales for a demo, followed by a pilot deployment or proof-of-concept tailored to their environment. These pilots test routing, integrations with existing CRM or telephony systems, and analytics accuracy on live data.

When evaluating NICE in a trial or pilot, plan to provide representative interaction data and samples of your CRM or telephony environment so the pilot can validate real-world outcomes. Trials often include success criteria defined up front — for example accuracy of speech-to-text, improvement in average handle time, or reduction in manual processing.

To set up an evaluation, contact NICE sales or request a demo through the NICE CXone product pages and discuss pilot and proof-of-concept options with the product team. See NICE's product pages for demo request forms and customer reference material.

Is nice.com free

No, Nice.com does not offer a permanent free plan for its enterprise products. NICE generally provides demo accounts, pilots and trials on request for enterprise evaluations, but ongoing production use is licensed and priced per module and per agent.

Nice.com API

NICE publishes APIs and developer resources that allow integration and automation across its product portfolio. The cloud contact-center platform (NICE CXone) provides RESTful APIs for programmatic access to interaction data, routing configuration, conversation transcripts, analytics results, workforce data and reporting. APIs typically support JSON payloads, OAuth-based authentication and webhooks for event-driven integration.

API capabilities commonly provided include:

• Conversation and interaction retrieval (transcripts, timestamps, metadata)
• Real-time and historical analytics queries (KPIs, scorecards)
• Agent state and session control for CTI integrations
• Workforce management operations (schedules, forecasts, adherence)
• Bot orchestration and RPA job control for automation flows

NICE also provides SDKs, sample code and integration guides to connect with common enterprise systems such as Salesforce, Microsoft Dynamics and leading telephony/UC platforms. For technical details, development teams should consult the NICE developer portal and the CXone API documentation: view the NICE developer documentation and CXone API reference for endpoint details and authentication patterns.

Rate limits, SLA terms, and support levels for APIs depend on the customer contract and product tier. Enterprises commonly pair API usage with professional services to implement custom integrations, data pipelines and real-time event handling.

10 Nice.com alternatives

• Genesys — Cloud and hybrid contact-center platform with a strong focus on omnichannel routing, AI, and workforce optimization. A direct competitor for enterprise contact centers.
• Five9 — Cloud contact-center software known for ease of deployment and cloud-native routing; strong mid-market and enterprise presence.
• Cisco Contact Center — Enterprise-grade contact center software integrated tightly with Cisco UC and networking products; preferred where Cisco telephony is dominant.
• Avaya OneCloud — Contact-center and UC solutions with deployment choices across cloud and on-premises for large enterprises.
• Talkdesk — Cloud-first contact center platform with rapid deployment and modern developer APIs; often considered by mid-market buyers.
• NICE inContact CXone — (Note: NICE offers CXone; listed here to show product family comparisons with NICE overall portfolio)
• Amazon Connect — Cloud contact center service from AWS with pay-as-you-go pricing and strong integration into the AWS ecosystem.
• Verint — Workforce engagement and analytics vendor that competes on specialized WFM and quality management capabilities.
• Zendesk — Customer service platform with ticketing and basic contact center features targeted at SMB and mid-market teams.
• Aspect — Contact center and workforce optimization vendor with long history in the space.

Paid alternatives to Nice.com

• Genesys: Comprehensive, enterprise-grade CX and contact center platform with sophisticated routing and AI. Common for large multi-site contact centers.
• Five9: Cloud contact center solution with strong telephony and campaign management; generally faster to deploy for cloud-first teams.
• Cisco Contact Center: Enterprise solution that integrates well when Cisco telephony and UC are already in place; provides advanced telephony features.
• Avaya OneCloud: Offers both cloud and on-premises options; chosen by organizations with existing Avaya estates or complex telephony needs.
• Talkdesk: Modern cloud platform with developer-friendly APIs and a large app marketplace for integrations and speed of deployment.

Open source alternatives to Nice.com

• Asterisk: Open source telephony engine that can be used as a building block for contact center functionality; requires significant integration and development.
• FreeSWITCH: Telephony platform that supports building custom voice and messaging solutions; used by organizations that need full control.
• Kamailio / OpenSIPS: Open source SIP servers used in scalable voice environments; suitable for teams building custom routing and session control.
• Odoo (Helpdesk module): While not a full contact-center platform, provides open-source ticketing and customer service workflows that some organizations adapt for lower-cost support needs.

Frequently asked questions about Nice.com

What is Nice.com used for?

Nice.com is used for customer experience management and contact-center operations. Organizations deploy NICE to route omnichannel interactions, record and analyze conversations, manage workforce schedules, and automate repetitive tasks with RPA to improve service and compliance.

Does NICE integrate with Salesforce?

Yes, NICE provides native and supported integrations with Salesforce. Integrations surface interaction context in Salesforce records, enable screen-pop and click-to-dial, and allow analytics and recordings to be associated with CRM objects for richer reporting.

How much does NICE cost per agent?

Nice.com starts at $75/month per agent for basic cloud routing in typical entry-level deployments; full-featured enterprise bundles commonly cost substantially more depending on modules and support levels. Final pricing is determined by modules, agent counts, and contractual terms.

Is there a free version of NICE?

No, NICE does not offer a permanent free production tier. NICE typically provides demos, pilots and time-limited trial options on request, but ongoing production usage is licensed via subscription or enterprise contract.

What is NICE CXone?

NICE CXone is the cloud contact-center platform offered by NICE. It combines omnichannel routing, workforce engagement, analytics and automation into a cloud-native suite aimed at simplifying contact-center operations and improving customer experience.

How secure is NICE for regulated industries?

NICE provides enterprise-grade security and compliance features. The platform offers encrypted recordings, role-based access controls, audit trails and specialized modules and controls to help meet requirements such as PCI and HIPAA; consult NICE's security and compliance documentation for the latest certifications and controls.

Does NICE offer robotic process automation (RPA)?

Yes, NICE includes RPA capabilities for both attended and unattended automation. RPA is used to automate repetitive desktop and back-office tasks, integrate legacy applications, and reduce manual processing time as part of broader CX and operational improvement programs.

Can I migrate from an on-prem contact center to NICE cloud?

Yes, NICE supports migrations to cloud and hybrid deployments. Migration programs commonly include network readiness assessment, telephony integration planning, data migration, and pilot phases; NICE and its partners typically provide professional services to manage the transition.

What APIs does NICE provide for developers?

NICE offers RESTful APIs, SDKs and webhooks for programmatic access. APIs cover interaction retrieval, analytics queries, agent session controls, workforce data and RPA orchestration; see the NICE developer portal and CXone API documentation for endpoint specifics and authentication methods.

How do I get support for NICE products?

NICE provides tiered enterprise support and professional services. Support options vary by contract level and can include 24/7 support, customer success managers, technical account management and professional services for customization and integrations.

nice.com careers

Nice.com and the NICE corporate site provide information about careers across product development, sales, professional services and cloud operations. NICE hires specialists in speech analytics, machine learning, cloud engineering, telephony, customer success and industry solution architects. Roles are distributed across global offices and the company emphasizes roles that combine domain expertise (contact center operations) with software and cloud skills.

The careers pages include job listings, benefits, and recruiting events. Candidates typically apply through the NICE careers portal where job descriptions list required experience in specific technologies (for example cloud platforms, telephony, Kubernetes, data science) and domain experience in customer service or regulated industries.

nice.com affiliate

NICE operates a partner and reseller ecosystem rather than a straightforward public affiliate program. Partners include system integrators, VARs and technology partners who resell, integrate or implement NICE solutions. The NICE partner program provides sales enablement, technical certification and partner support for implementations and managed services.

If you are interested in referral or reseller opportunities, review the NICE partner program pages and contact the regional partner management team to understand requirements, program tiers and incentive structures.

Where to find nice.com reviews

Public reviews and user feedback for NICE products can be found on industry review platforms and analyst sites. Common sources include Gartner Peer Insights, G2, TrustRadius and enterprise analyst reports which provide comparative evaluation of contact-center vendors. For customer case studies and testimonials, view NICE's customer success pages and solution briefs on nice.com.

For third-party comparative reports and customer feedback search for “NICE CXone reviews” or “NICE interaction analytics reviews” on review platforms and read enterprise analyst commentary for a broader market perspective.