Unify

What is unify.com

Unify.com (branded as Unify) is a unified communications and contact center platform that combines voice, video, messaging, presence, and customer-engagement services into a single cloud-native suite. The platform supports cloud, hybrid, and on-premises deployments and targets small teams through large enterprises as well as managed service providers who resell communications services.

Unify focuses on providing a complete communications stack: a cloud phone system (PBX), hosted meetings and video conferencing, persistent team messaging, contact center routing and workforce optimization, and admin analytics. It also includes mobile and desktop clients, browser-based web apps, SIP trunking and PSTN termination, and integrations with common business apps.

The product emphasizes enterprise-grade reliability, global voice routing, and APIs that allow integration with CRM, HR systems, and ITSM tools. For organizations that need regulatory compliance or data residency controls, Unify supports hybrid deployments and offers security and encryption features suitable for regulated industries.

Unify features

What does unify.com do?

Unify delivers the core building blocks of business communications: cloud PBX and business telephony, video meetings and webinar capabilities, team-based messaging and file sharing, and a contact center with omni-channel routing. The platform is intended to replace point solutions by consolidating voice, meetings, chat, and customer service workflows in one platform.

Key functional areas include real-time communications, asynchronous collaboration, programmable telephony and APIs, and administrative tools for provisioning, reporting, and compliance. The offering typically includes mobile apps that sync calls, messages and presence, integrating seamlessly with desktop clients so users can move between devices without losing context.

Unify also provides advanced features such as call recording, voicemail-to-email transcription, interactive voice response (IVR), skills-based routing, queues, SLA reporting, and workforce management modules for forecasting and scheduling contact center agents.

Core communication and collaboration features

• Voice: Multi-tenant cloud PBX, DID provisioning, call queuing, call transfer, hold, forwarding, and voicemail. Supports SIP trunks and PSTN connectivity.
• Meetings and Video: HD video conferencing, screen sharing, webinar hosting, meeting scheduling, and recording with playback and storage controls.
• Messaging and Presence: Persistent team chat channels, direct messaging, presence indicators, file sharing, and searchable conversation history.
• Contact Center: Omni-channel routing for voice, chat, email and social messaging, IVR, skills-based routing, SLA dashboards, call recording and QA tools.
• Administration and Security: Centralized admin portal, user provisioning (SCIM/AD sync), role-based access control, single sign-on (SAML/SSO), audit logs, and encryption in transit and at rest.
• Analytics and Reporting: Real-time dashboards, historical reports on call volumes, agent performance, queue metrics, and executive summaries.
• Integrations and API: Pre-built integrations with CRM, Microsoft 365, Google Workspace, and helpdesk platforms; REST and WebSocket APIs for telephony control and event streaming.

Unify pricing

Unify offers these pricing plans:

• Free Plan: $0/month with limited users, basic messaging, and 1:1 calling limitations
• Starter: $12/month per user (billed annually) with business calling, meetings for up to 50 participants, and standard support
• Professional: $25/month per user (billed annually) adding contact center basics, larger meeting capacity, call recording, and integrations
• Enterprise: Custom pricing with advanced contact center capabilities, SLA-backed uptime, dedicated support and optional on-premises/hybrid deployment

These tiers reflect typical packaging by Unify for voice, meetings and contact center capabilities. For volume discounts, add-on modules (recording storage, compliance features) and carrier services, check Unify's published plans. View Unify's current pricing tiers (https://www.unify.com/pricing) for the latest rates and enterprise options.

How much is unify.com per month

Unify starts at $12/month per user when billed annually for the Starter plan. That monthly price includes hosted telephony, meetings and basic messaging; higher tiers increase per-user cost as they add contact center seats, extended meeting capacity and advanced compliance features. Monthly (month-to-month) billing is typically available at a slightly higher rate than annual billing.

How much is unify.com per year

Unify costs $144/year per user for the Starter plan when billed annually ($12/month × 12). The Professional plan equals $300/year per user at the listed $25/month rate. Enterprise pricing is negotiated and often structured as an annual contract with volume- and feature-based discounts.

How much is unify.com in general

Unify pricing ranges from $0 (free) to $25+/month per user. Entry-level plans cover single users and small teams with core calling and meeting needs, while larger deployments and contact center use cases push costs into the mid-to-high tens per user per month or into custom enterprise contracts depending on required uptime, compliance and integrations.

What is Unify used for

Unify is used to centralize communications across an organization — replacing legacy PBX systems, separate meeting tools, and disjointed customer service software with a single platform. Typical uses include handling internal collaboration (team chat, meetings) and external customer-facing operations (contact center, phone support).

Teams use Unify for daily voice calls, video meetings, cross-functional collaboration with persistent channels, and document sharing. Contact centers use its routing and analytics to manage inbound/outbound campaigns, measure SLAs, and perform quality assurance on agent interactions.

IT departments use Unify to simplify telecom management by consolidating vendor relationships, centralizing user provisioning, applying security policies, and automating audits. Managed service providers use the platform to offer hosted communication services to multiple customers with isolated tenant configurations and white-label options.

Pros and cons of Unify

Pros:

• Consolidates voice, video, messaging and contact center capabilities into one platform, lowering the number of point solutions.
• Offers programmable APIs and pre-built integrations enabling workflow automation and CRM synchronization.
• Supports hybrid deployments and data residency controls for regulated industries.
• Enterprise-grade security controls, SSO, and audit logging suitable for compliance needs.

Cons:

• Comprehensive feature set can be complex to configure; initial implementation tends to require planning and professional services for larger organizations.
• Advanced contact center modules and premium support are sold as add-ons, which increases total cost for full-featured deployments.
• Pricing and licensing for large, global deployments can be opaque without direct vendor engagement; enterprise discounts vary by contract size.

Unify free trial

Unify typically offers a time-limited trial or free tier so teams can evaluate core calling, meetings, and messaging features. Trials commonly include a subset of administrator functions, a capped number of users, and temporary access to meeting and calling functionality for up to 30 days.

A trial is useful to validate call quality, test integrations with existing CRMs, and exercise the admin console and reporting dashboards. Organizations should plan basic test scenarios (call flows, agent routing, external PSTN calling) to validate voice and contact center behavior during the trial.

To start a trial or confirm current trial terms and limits, consult Unify's trial sign-up and product pages such as their offerings page (https://www.unify.com/features) which detail available evaluation options.

Is unify.com free

Yes, Unify offers a free tier with limited features intended for personal or evaluation use. The free tier provides basic messaging and 1:1 calling with strict limits on meeting size and integrations. For business-grade features like contact center routing, advanced reporting, and extended meeting capacity, paid plans are required.

Unify API

Unify exposes a range of APIs designed for telephony control, event streaming and integration with third-party systems. Typical API capabilities include REST endpoints for user provisioning, call control APIs for placing, transferring and terminating calls, webhooks for real-time event notifications, and SDKs for embedding calling and messaging into web or mobile apps.

Developers can use the APIs to integrate Unify with CRM systems for screen pops and automatic call logging, to trigger workflows in ITSM tools when calls are escalated, or to build custom dashboards that aggregate contact center KPIs. The developer portal and API documentation cover authentication (OAuth/SAML), rate limits, and examples for common flows.

For detailed API documentation and developer resources, review Unify's developer resources (https://www.unify.com/developers) which include code samples, SDKs and technical guides for integrating telephony and messaging functions into external applications.

10 Unify alternatives

• Slack — Team messaging and basic calling focused on team collaboration and integrations with developer tooling.
• Microsoft Teams — Full collaboration suite integrated with Microsoft 365, including meetings, chat, calling and deep Office integrations.
• Zoom — Primarily known for meetings and webinars, with add-on telephony and contact center capabilities.
• RingCentral — Cloud PBX and contact center platform with robust global voice services and integrations.
• 8x8 — UCaaS and Contact Center platform with integrated analytics and workforce optimization.
• Cisco Webex — Enterprise-grade collaboration and contact center solutions with hardware integration options.
• Google Meet (Google Workspace) — Meeting and collaboration tools tightly integrated with Google Workspace.
• Vonage — Programmable voice and contact center services with developer-centric APIs.
• Amazon Connect — Cloud contact center built on AWS that is highly programmable and scalable.
• Talkdesk — Customer support platform focused on contact center automation and CX analytics.

Paid alternatives to Unify

• Microsoft Teams — Offers bundled collaboration and calling within Microsoft 365 subscriptions; strong Office integration and enterprise SSO.
• RingCentral — Strong global telephony footprint with per-user plans that include phone system and optional contact center modules.
• 8x8 — Offers unified voice and contact center with global PSTN coverage and analytics for multi-site deployments.
• Cisco Webex — Enterprise collaboration and contact center with hardware-backed meeting rooms and hybrid deployment options.
• Zoom — Paid tiers add cloud PBX, larger meeting capacity and Zoom Contact Center for support teams.

Open source alternatives to Unify

• Asterisk — Open source telephony engine for building custom PBX and contact center solutions.
• FreeSWITCH — Telephony platform for building voice, video and conferencing services with programmatic control.
• Jitsi — Open source video conferencing server and clients suitable for self-hosted meeting deployments.
• Kamailio — SIP server for high-performance routing, used in larger telecom-grade deployments.
• OpenSIPS — SIP proxy and routing platform for building scalable VoIP services and custom telephony logic.

Frequently asked questions about Unify

What is Unify used for?

Unify is used for unified communications and contact center operations. Organizations deploy it to provide business telephony, video meetings, team messaging, and customer service routing from a single platform. It reduces the need for multiple vendor contracts and centralizes reporting and administration across communication channels.

Does Unify offer a free plan?

Yes, Unify offers a free tier suitable for personal use or evaluation that includes basic messaging and 1:1 calling with limits on meeting size and integrations. For full business capabilities like multi-channel contact center, enterprise security and extended meeting capacity, paid plans are required.

How much does Unify cost per user per month?

Unify starts at $12/month per user when billed annually for the Starter plan, which covers hosted calling, meetings and messaging. Pricing increases for the Professional plan and for contact center agent seats; Enterprise contracts are custom-priced based on usage and requirements.

Can Unify replace my existing PBX?

Yes, Unify can replace legacy PBX systems. It provides cloud PBX features such as extensions, call routing, voicemail, and SIP trunk connectivity, and can be deployed in hybrid models for gradual migration to the cloud.

Does Unify integrate with CRMs like Salesforce?

Yes, Unify offers pre-built CRM integrations. Common integrations include Salesforce, Microsoft Dynamics and Zendesk, enabling screen pops, automatic call logging, and synchronization of contacts and activity between systems.

Is Unify secure enough for regulated industries?

Unify includes enterprise-grade security features such as encryption of data in transit, role-based access, SSO/SAML, and audit logging. For regulated industries, Unify supports hybrid deployments and compliance configurations to meet data residency and retention requirements.

Can I use Unify for a contact center?

Yes, Unify offers a contact center suite with omni-channel routing, IVR, skills-based routing, call recording, and workforce management. The contact center functionality is available in higher-tier plans or as an add-on module.

What developer tools does Unify provide?

Unify provides REST APIs, webhooks and SDKs for building custom integrations and embedding communications into other applications. The developer portal includes documentation, code examples and authentication guidance for common use cases like call control and event streaming.

Does Unify provide analytics and reporting?

Yes, Unify includes real-time dashboards and historical reporting. Administrators can monitor call volumes, queue performance, agent metrics, and generate reports for SLA compliance and performance reviews.

How do I start a trial or buy Unify?

You can start an evaluation or purchase directly through Unify's sales channels. For up-to-date trial options, licensing details and purchase workflows, consult Unify's product and pricing information (https://www.unify.com/pricing) or contact their sales team for enterprise procurement and partner programs.

unify.com careers

Unify maintains career opportunities across engineering, product management, sales, and customer success functions. Career pages typically list open roles by region, describe key responsibilities, and explain benefits and company culture. Candidates often find opportunities for roles in cloud engineering, DevOps, telecom engineering, and CX product management.

Hiring cycles for technical roles include technical screens, coding or architecture exercises, and cross-functional interviews with product and support teams. For current openings and application instructions, review Unify's careers section (https://www.unify.com/careers).

unify.com affiliate

Unify has partner and affiliate programs designed for resellers, managed service providers and systems integrators. Partner tiers typically provide access to white-label capabilities, partner pricing, training certifications, technical resources and co-marketing funds. Affiliates can earn commissions or referral fees for sending qualified leads that convert to paid customers.

Interested partners should consult the Unify partner program page (https://www.unify.com/partners) for application steps, partner benefits and requirements related to certification and minimum sales commitments.

Where to find unify.com reviews

Independent reviews and user feedback for Unify can be found on major review platforms such as G2, Capterra and TrustRadius, where customers evaluate call quality, admin tooling, contact center capabilities and support responsiveness. For professional analyst perspectives, search IT analyst reports and telecom industry briefings that evaluate UCaaS and contact center vendors.

For the most authoritative product details and case studies, consult Unify's own customer stories and documentation pages (https://www.unify.com/customers) which provide use cases, reference architectures and feature breakdowns.