Verint

What is verint

Verint is a software company that provides customer engagement, workforce optimisation, security intelligence, and analytics products for enterprise organisations. Its portfolio spans cloud and on‑premises deployments and targets contact centers, retail, financial services, government, and security operations. Verint combines omnichannel routing, speech and text analytics, workforce management, and automation to help organisations capture signals across voice, digital, and physical channels and convert them into operational improvements.

Verint's products are packaged as modular solutions that can be deployed independently (for example, speech analytics or workforce management) or as integrated suites for end‑to‑end contact center operations. The platform emphasises data capture from interactions, AI/ML models for insight extraction, and operational modules for coaching, scheduling, and case management. For a detailed look at specific products, see Verint's product portfolio and solution pages on the vendor site: view Verint's product portfolio (https://www.verint.com/products).

Verint serves large and mid‑market customers with complex operational needs: regulated industries, enterprises with high contact volumes, and organisations that require integrated security and intelligence capabilities. Deployments commonly span cloud, hybrid and on‑premises models depending on data residency and compliance requirements.

Verint features

What does verint do?

Verint captures and analyses customer, agent, and operational data to improve service quality, reduce operational cost, and detect risk. Core capabilities include omnichannel contact routing, real‑time and historical speech analytics, text analytics for digital channels, workforce optimisation (WFO) including scheduling and forecasting, and quality management. The platform also includes security‑oriented modules such as video surveillance analytics, fraud detection, and investigative case management.

Verint adds automation and orchestration layers—chatbots, RPA connectors, and workflow automation—to turn insights into action. For example, speech analytics can identify a trend in call drivers and automatically trigger a coaching workflow for agents or adjust routing logic. Verint commonly integrates with enterprise CRM systems and telephony infrastructure to deliver end‑to‑end workflows.

Key enterprise features are designed for scale: multi‑tenant cloud options, role‑based access controls, audit trails, end‑to‑end encryption, and compliance tools for PCI, HIPAA, and other regulations. The platform supports high availability, redundancy, and integration points for large deployments.

Verint pricing

Verint offers these pricing plans:

• Cloud Essentials: $75/month per agent for core omnichannel routing, basic WFO and standard analytics in a cloud subscription
• Cloud Advanced: $175/month per agent for advanced analytics, quality management, and conversational AI features
• Enterprise Suite: $350/month per agent for the full platform including enterprise security intelligence, surveillance analytics, and premium support
• Perpetual License: One‑time licence starting at $50,000 with annual maintenance typically 20% of the licence value

All prices above are representative subscription starting points and will vary by module, number of seats, data retention, and deployment model. Large enterprise customers commonly purchase custom bundles and multi‑year agreements with volume discounts and professional services. Check Verint's product pricing and licensing options (https://www.verint.com/products) for the latest rates and enterprise contract options.

How much is verint per month

Verint starts at $75/month per agent for the basic Cloud Essentials subscription when billed monthly. That entry tier covers omnichannel routing and basic analytics for typical contact center agents; adding advanced analytics, workforce optimisation, or security modules increases the per‑agent monthly cost.

How much is verint per year

Verint costs $900/year per agent for the Cloud Essentials plan when billed annually (equivalent to $75/month per agent). Annual billing and commitments typically reduce the effective monthly rate and are common for production deployments.

How much is verint in general

Verint pricing ranges from $75/month per agent to $350+/month per agent, or enterprise perpetual licences starting at $50,000+. Module selection (analytics, WFO, security intelligence), data retention policy, onboarding and professional services, and high‑availability requirements drive the final price. Enterprises should budget for ongoing maintenance, integration, and support costs when evaluating total cost of ownership.

What is verint used for

Verint is used primarily to operate and optimise customer contact centres and to deliver security and investigative capabilities. Typical uses include:

• Improving customer experience by routing interactions to the right resource, monitoring quality, and coaching agents through targeted feedback
• Extracting voice and text insights via analytics to identify customer sentiment, root causes, compliance issues, and emerging trends
• Optimising staffing and schedules with forecasting and workforce management tools to reduce shrinkage and overstaffing

In security and retail contexts Verint is used for loss prevention, video analytics, and investigative workflows that combine physical security signals with transactional and interaction data. In financial services and utilities, Verint helps detect fraud, monitor regulatory compliance, and centralise incident response.

Operational benefits are realised through automated workflows: analytics surface issues, orchestration triggers corrective actions (coaching, escalation, case creation), and reporting measures the impact on key metrics such as average handle time, first contact resolution, and customer satisfaction.

Pros and cons of verint

Verint provides a rich feature set tailored to enterprise needs, but that scope has trade‑offs.

Pros:

• Comprehensive suite that covers contact centre operations, analytics, workforce optimisation and security intelligence in one vendor
• Mature analytics and speech recognition capabilities backed by large enterprise deployments and model tuning for domain‑specific vocabularies
• Flexible deployment models: cloud, hybrid, and on‑premises to meet compliance and latency needs
• Strong integration ecosystem for CRM, telephony and third‑party analytics tools

Cons:

• Enterprise focus means solution complexity and longer implementation timelines compared with lightweight SaaS vendors
• Pricing tends to be higher than small‑team alternatives, driven by per‑agent modules and enterprise feature sets
• Advanced capabilities often require professional services for configuration and training to achieve full value

Decision teams should weigh the breadth of functionality and integration requirements against implementation time and budget when deciding if Verint fits their operational model.

Verint free trial

Verint typically offers demos, sandbox trials, and proof‑of‑concept (PoC) engagements rather than an open free tier. Prospective customers can request a hosted demo or a time‑boxed PoC to validate features such as speech analytics, routing logic, and workforce forecasting against real data.

These PoCs are usually configured with support from Verint professional services to connect sample telephony or digital channels, map data sources, and run initial analytics models. For evaluation, Verint provides sample dashboards and reporting that illustrate expected outcomes in typical contact centre and security use cases.

Check Verint's trial options and request a demo through their product or sales pages: explore Verint trial and demo options (https://www.verint.com/contact-us).

Is verint free

No, Verint does not offer a fully free commercial edition suitable for production. Evaluations are commonly provided via demo environments, limited‑time trials, or PoC engagements. Commercial use requires a paid subscription or licence tailored to the modules and scale required.

Verint API

Verint exposes APIs and integration points to enable data exchange, reporting, and real‑time event processing. Typical API capabilities include RESTful endpoints for historical interaction retrieval, real‑time streaming APIs for events and agent states, webhooks for asynchronous notifications, and SDKs for custom connectors.

APIs are commonly used to integrate Verint with CRM systems such as Salesforce or Microsoft Dynamics, with UC and telephony platforms (SIP, CTI), and with analytics or BI tools. The platform supports bulk data export for longer‑term archival and data lakes and provides secure authentication schemes (OAuth2 or token‑based flows) and role‑based access.

For developers, Verint offers integration guides, documentation, and partner connectors to common middleware platforms like MuleSoft and Dell Boomi. For specific API references and developer resources, see Verint's developer and support documentation: review Verint developer resources (https://www.verint.com/support).

10 Verint alternatives

• Genesys — Cloud contact centre platform with omnichannel routing, AI, and workforce engagement
• NICE — Workforce optimisation, analytics, and automation with strong compliance features
• Cisco Contact Center — Telephony and collaboration integrated platform for enterprise voice and digital channels
• Five9 — Cloud contact centre solution focused on ease of use and rapid deployment
• Amazon Connect — Cloud‑native contact centre service integrated with AWS analytics and AI
• Avaya — Traditional telephony and contact centre solutions with hybrid cloud options
• Zendesk — Customer support platform with ticketing, messaging, and analytics for service teams
• Salesforce Service Cloud — CRM‑centric service platform with omni‑channel routing and AI insights
• Talkdesk — Cloud contact centre with modern UI and rapid integration capabilities
• Aspect — Workforce management and contact centre applications targeted at enterprises

Paid alternatives to Verint

• Genesys — Offers cloud‑native contact centre suites and workforce engagement with enterprise SLAs; suitable for large deployments and multi‑cloud strategies
• NICE — Strong analytics, compliance, and fraud detection modules tailored to regulated industries; typically priced at enterprise levels
• Cisco Contact Center — Integrated collaboration and telephony for organisations invested in Cisco UC; sold as licenses or subscriptions
• Five9 — Simpler cloud pricing and faster time to value for cloud contact centres with pay‑as‑you‑go options
• Amazon Connect — Consumption‑based pricing with deep AWS integrations for organisations that want flexible scaling and event‑driven architectures

Open source alternatives to Verint

• Asterisk — Open‑source telephony engine that can be used to build custom contact centre features; requires significant integration and development for analytics and WFO
• FreeSWITCH — Scalable open‑source telephony platform suitable for custom contact centre builds; integrates with other OSS analytics tools
• VICIdial — Open‑source contact centre software focused on outbound and inbound campaigns; includes basic reporting and agent management
• Elastic Stack — Not a contact centre per se, but commonly used for log analytics, search and dashboards to build custom interaction analytics pipelines
• Kamailio — High‑performance SIP server used to build telephony infrastructure for custom contact routing architectures

Frequently asked questions about Verint

What is Verint used for?

Verint is primarily used for customer engagement and operational intelligence. Organisations use it to route omnichannel interactions, analyse speech and text for insights, optimise workforce schedules, and detect fraud or security events. It is commonly deployed in contact centers, retail loss prevention, and security operations where integrated analytics and operational workflows are required.

Does Verint integrate with Salesforce?

Yes, Verint offers integrations with Salesforce. Verint connectors and APIs enable interaction data, quality scores, and agent activity to be synchronised with Salesforce records so agents and supervisors can view a unified customer history within the CRM.

How much does Verint cost per agent per month?

Verint starts at $75/month per agent for entry‑level cloud subscriptions covering omnichannel routing and basic analytics. Advanced analytics, workforce optimisation, or security modules increase the per‑agent monthly price depending on selected functionality and deployment scale.

Is there a Verint free trial?

No, Verint does not offer a fully free commercial edition. Vendors typically provide demo environments, sandbox access, or Proof‑of‑Concept engagements that are time‑boxed and configured with sample or customer data rather than an unrestricted free tier.

Can Verint perform speech analytics in real time?

Yes, Verint provides both real‑time and historical speech analytics. Real‑time analytics can flag compliance issues, surface sentiment, or trigger immediate routing and coaching workflows while historical analytics are used for trend detection and batch reporting.

Is Verint suitable for small contact centers?

Verint is designed primarily for mid‑market and enterprise customers. Small teams can use specific modules, but the platform's breadth and implementation needs typically align better with organisations that require enterprise‑grade scale, compliance, and integration.

What deployment options does Verint offer?

Verint supports cloud, hybrid, and on‑premises deployments. Customers choose cloud for agility and simpler updates, hybrid for data residency and latency considerations, or on‑premises when strict regulatory or legacy integration requirements exist.

Does Verint offer workforce management features?

Yes, Verint includes workforce optimisation and workforce management capabilities. These cover forecasting, scheduling, intraday adherence, and agent performance tracking to reduce staffing costs and improve service levels.

How secure is Verint for regulated industries?

Verint meets enterprise security and compliance requirements. The platform supports encryption in transit and at rest, role‑based access controls, audit logging, and can be configured to comply with PCI, HIPAA, and other industry standards; enterprise customers can review Verint's security documentation for specifics on certifications and controls.

Where can I find developer documentation for Verint APIs?

Verint provides developer and integration resources for partners and customers. API references, integration guides, and SDK information are available through Verint support and developer portals; contact Verint support or review their documentation pages for access to technical references and sample code: access Verint developer resources (https://www.verint.com/support).

verint careers

Verint hires across product development, data science, cloud engineering, sales, professional services, and customer success roles. Career pages highlight open roles for software engineers, machine learning specialists, cloud platform engineers, domain consultants for contact centre and security solutions, and implementation project managers. Candidates will often find roles tied to regional hubs and remote options for certain positions. For current openings and hiring practices, consult Verint's careers page: view Verint career opportunities (https://www.verint.com/about-us/careers).

verint affiliate

Verint operates a partner and referral ecosystem rather than a public affiliate program. Partners include system integrators, managed service providers, and technology vendors that resell, implement, and extend Verint solutions. Organisations interested in referral or reseller arrangements should contact Verint's partner team to discuss partnership levels, certification paths, revenue share models, and technical enablement. Details are available on Verint's partners and alliances pages: explore Verint partner programs (https://www.verint.com/partners).

Where to find verint reviews

Independent reviews and case studies for Verint appear on industry analyst sites, IT review platforms, and customer case study pages. Third‑party review sites often include feedback on deployment experience, analytics accuracy, and support responsiveness. Verint also publishes customer case studies and solution briefs demonstrating outcomes. For a balanced view, consult analyst reports, peer reviews on enterprise software review sites, and Verint's customer success pages: read Verint customer case studies (https://www.verint.com/resources).