Tidio

What is Tidio

Tidio is a customer service and sales platform that combines an AI customer service chatbot (marketed as Lyro AI Agent), real-time live chat, and a help desk/shared inbox. It is targeted primarily at small and mid-size businesses that need to handle chat, email and social messages from a single place while adding automated responses for repetitive queries.

Tidio positions its AI agent to handle a large share of high-volume, repetitive tickets so human agents can focus on higher-value issues. The vendor cites a reported resolution rate figure and states the platform is in use by hundreds of thousands of businesses, and it emphasizes integrations with common e-commerce and marketing stacks for quick deployment.

The product combines three main capabilities: an AI-driven conversational agent for automated responses, a live chat widget and real-time agent interface for human-assisted conversations, and a help desk for managing tickets and internal workflows. These components are designed to work together so small support teams can route, automate, and resolve conversations across channels without stitching together multiple point solutions.

For official product details, check Tidio’s product overview and use cases. For developer and integration specifics, consult the Tidio developer documentation.

Tidio features

Tidio provides a feature set focused on conversational support, automation, and team collaboration. The platform is built to support both automated and human-led workflows and includes tools intended to reduce agent workload while improving customer response times.

Key functional areas include:

• AI chatbot and Lyro AI Agent: AI-driven responses for repetitive queries across chat, email and social channels, with configurable behaviors and brand voice controls.
• Live chat widget and agent console: Customizable chat widget for websites, real-time agent dashboard with typing indicators, transfer and assignment tools, and in-chat notes.
• Help Desk / shared inbox: Centralized ticketing for conversations that need escalation, internal tagging and SLA tracking, and assignment rules for teams.
• Flows and automation: Visual flow editors to automate lead qualification, routing, follow-ups, and common support paths; trigger-based messages and conditional branching.
• Integrations and multichannel support: Connectors for major e-commerce platforms, CRM systems, email, and social channels to sync contacts and conversation context.
• Analytics and reporting: Conversation metrics, resolution rates, agent performance tracking, and conversion analytics for chat-driven sales.
• Security and administration: Role-based access controls, SSO options for enterprise plans, and data export/audit features.

What does Tidio do?

Tidio automates first-line customer interactions and provides a unified workspace for human agents to collaborate. On the automation side, it can intercept and answer common queries such as order status, returns, and basic troubleshooting using AI and rule-based flows. This reduces ticket volume and shortens time-to-first-response.

For agents, Tidio consolidates incoming messages from live chat, email and supported social channels into a single shared inbox or help desk. Agents can assign, tag, and escalate tickets, attach internal notes, and hand off conversations between teammates while preserving conversation history.

On the sales side, Tidio’s chat flows and proactive messaging can be configured to qualify leads, collect contact information, and route hot prospects to sales agents. Reporting ties chat interactions to outcomes so teams can measure conversion rates and optimize prompts or flows accordingly.

Administrators can control agent permissions, set up integration mappings to external CRMs, and use webhooks or API calls (where supported) to synchronize customer context between Tidio and other business systems. For developer-level integration details, see the Tidio developer documentation.

Tidio pricing

Tidio offers flexible pricing tailored to different business needs, from individual users to enterprise teams. Their pricing structure typically includes a Free Plan for basic use, plus paid tiers that add AI interactions, additional seats, more advanced automation and security controls. Monthly and annual billing options are available, and annual commitments usually include a discount compared to month-to-month billing.

Common plan structures you will see with vendors in this category include:

• Free Plan: Free access to basic live chat and a limited number of chatbots or automation flows suitable for single-site hobbyists or micro businesses.
• Starter: Entry-level paid tier adding more chatbots, basic AI responses, additional seats and increased monthly conversation volumes.
• Professional: Mid-tier plan that enables AI agent features at scale, advanced automations, analytics and priority support.
• Enterprise: Custom pricing with advanced security, SSO, dedicated Onboarding, SLA guarantees and API limits suitable for large teams and regulated industries.

Check Tidio’s current pricing options for the latest rates and the exact feature allocations for each plan. Visit their official pricing page for the most current information.

How much is Tidio per month

Tidio offers competitive monthly pricing with options for individuals and teams; monthly billing is available for most paid tiers and is useful for short-term projects or seasonal shops. Monthly plans typically let you scale up or down month-to-month, but do not include the annual discount available with yearly billing. For specific monthly rates and plan comparisons, see Tidio’s pricing comparison.

How much is Tidio per year

Tidio offers annual billing options that commonly reduce the effective monthly cost compared to month-to-month subscriptions. Annual plans are recommended when you want predictable costs and usually come with a percentage discount on the total, plus longer-term support and onboarding benefits. For current annual rates and savings details, check Tidio’s official pricing page.

How much is Tidio in general

Tidio pricing ranges from a free tier up to enterprise-level custom pricing depending on the number of seats, required AI interactions, volume of conversations and level of security/compliance needed. Small stores can often start on the Free Plan and move to a paid Starter or Professional tier as conversation volume and automation requirements grow. Larger companies should evaluate the Enterprise option for advanced security and SLA requirements.

Visit their official pricing page for the most current information.

What is Tidio used for

Tidio is used primarily for customer service, live chat sales support, and automating repetitive inbound queries. Common use cases include e-commerce order status inquiries, lead capture and qualification, frequently asked questions handling, appointment scheduling, and escalation routing to human agents when needed.

Customer support teams use Tidio to shorten response times and improve first-contact resolution by letting the AI agent handle predictable queries and using flows to collect necessary customer context before a human intervenes. This increases the time agents spend handling complex issues rather than repetitive tasks.

Marketing and sales teams use chat widgets and proactively triggered messages to capture leads, present offers, and route interested visitors to sales reps in real time. Because chat conversations can be tied to conversion analytics, teams can quantify how chat interactions contribute to revenue or lead volume.

Developers and operations teams use Tidio’s integrations and API/webhook capabilities to synchronize conversation data with CRMs, inventory systems, or order management platforms so that agents have context when they join a conversation.

Pros and cons of Tidio

Pros:

• Strong focus on combining AI automation with human agent workflows to reduce repetitive work and improve first response times.
• Multichannel inbox and help desk features that centralize conversations from chat, email and social channels.
• Visual flow builder for automating lead qualification and routine support paths without coding.
• Integrations with common e-commerce and CRM platforms make it straightforward to connect to existing systems.
• Reported high resolution rates promoted by the vendor and accessible onboarding resources.

Cons:

• Advanced AI and enterprise security features may only be available on higher-tier plans or custom Enterprise pricing.
• Businesses with specialized compliance requirements should verify data residency and audit capabilities before adopting at scale.
• Custom integrations or complex workflow logic may still require developer resources, particularly for deep CRM synchronization.
• Vendor-reported performance metrics should be validated in pilot deployments—results depend on implementation quality and training of the AI agent.

When evaluating Tidio, measure time-to-first-response, agent workload reduction and chat-to-conversion metrics during a trial period to confirm vendor claims against your own KPIs.

Tidio free trial

Tidio typically provides a free entry point and short-term trials for paid features so teams can test automation, the Lyro AI agent and live chat flows without committing. The vendor’s site often advertises “No credit card required” options for initial signup which lets businesses test the platform’s core features and chat widget behavior.

Trials are useful for validating the AI agent’s handling of your typical queries, checking integration fidelity with your CRM or store, and measuring the impact on agent workload. Use the trial to import sample FAQs or knowledge base items and run the AI agent on a subset of traffic to measure resolution rates and potential fallbacks to human agents.

When starting a trial, define clear success metrics—reduction in agent-handled volume, time-to-first-response, and lead conversion through chat—to decide whether to move to a paid plan or pursue an Enterprise engagement.

Is Tidio free

Yes, Tidio offers a free tier that provides basic live chat and limited automation capabilities suitable for individuals and very small sites. The free tier is designed for evaluation and low-volume use; most production deployments that rely on AI automation, advanced flows and multiple seats will require a paid plan. Check Tidio’s pricing page to compare free and paid feature limits.

Tidio API

Tidio provides developer-facing resources, including documentation for webhooks, widgets, and API integration points that enable synchronization with internal systems. The API and webhooks let you capture conversation events, push customer metadata into Tidio, and trigger automations from external systems.

Typical developer use cases include sending order context into a chat session, creating tickets in an external help desk, or using webhooks to notify internal systems when certain conversation events occur. The platform’s SDKs and docs are intended to reduce the time required to integrate Tidio with CRMs or e-commerce back ends.

For detailed developer guidance, endpoints and code samples, consult the Tidio developer documentation. If you require higher rate limits or dedicated API support, discuss those requirements with Tidio during procurement or when selecting an Enterprise plan.

10 Tidio alternatives

Paid alternatives to Tidio

• Zendesk — Full-featured help desk and omnichannel support platform with advanced ticketing, SLA management and enterprise security controls.
• Intercom — Conversational relationship platform that combines chat, bots, and product messaging with a focus on customer lifecycle and proactive engagement.
• Freshdesk — Customer support platform with ticketing, automation, and integrated knowledge base tools suited for SMBs and mid-market companies.
• Drift — Conversational marketing and sales platform that emphasizes lead routing and account-based marketing for B2B teams.
• Help Scout — Simpler shared inbox and knowledge base solution designed for small-to-medium support teams with a focus on email-first workflows.
• LiveChat — Dedicated live chat provider with strong chat widget customization and add-ons for sales and support workflows.
• HubSpot Service Hub — Part of HubSpot’s CRM platform that connects customer support with marketing and sales data for unified customer records.

Open source alternatives to Tidio

• Chatwoot — Open source customer engagement suite offering multichannel inbox, automation and reporting that you can self-host or use as a managed service.
• Zammad — Open source help desk and ticketing system with built-in chat integration and role-based access control for on-premises deployments.
• Rocket.Chat — Open source team chat platform that can be extended as a customer-facing chat solution with customization and self-hosting options.
• Mibew (Open Web Messenger) — Lightweight open source chat application designed to be self-hosted on web servers for simple live chat use cases.

Frequently asked questions about Tidio

What is Tidio used for?

Tidio is used for customer service, live chat sales support, and conversation automation. Companies use it to answer repetitive customer queries with AI, centralize messages from chat and email into a shared inbox, and create automated flows that capture leads and pre-qualify customers before agent handoff.

How much does Tidio cost per month?

Tidio offers competitive monthly pricing plans designed for individuals and teams; the vendor provides a free tier and paid plans that add AI interactions, seats and advanced automations. For exact monthly rates and the current plan comparison, check Tidio’s pricing options.

How much does Tidio cost per year?

Tidio offers annual billing that typically reduces the effective monthly cost compared to month-to-month subscriptions and is often recommended for sustained deployments. Visit Tidio’s official pricing page to see current annual rates and savings details.

Does Tidio have an API?

Yes, Tidio provides developer documentation and API/webhook support for common integration scenarios such as syncing customer context, exporting conversation events, and triggering automations from external systems. See the Tidio developer documentation for endpoints and examples.

Is there a free version of Tidio?

Yes, Tidio offers a Free Plan that includes basic live chat functionality and limited automation suitable for evaluation or very small sites. Paid tiers are required for higher conversation volumes, advanced AI features and enterprise-grade controls—compare tiers on Tidio’s pricing page.

Can Tidio replace human agents?

Tidio’s AI agent can handle a large share of repetitive queries but is not a complete replacement for human agents. The recommended approach is hybrid: let the AI resolve predictable questions while routing complex or sensitive issues to skilled agents, which maintains service quality and customer satisfaction.

Does Tidio integrate with Shopify?

Yes, Tidio offers integrations with major e-commerce platforms including Shopify. The Shopify connector syncs customer and order context into chat sessions so agents and automations can reference order status and other store data; check integration details in Tidio’s integration documentation.

How secure is Tidio?

Tidio provides industry-standard security controls and administrative settings appropriate for many SMBs, including role-based access and data export controls; enterprise plans add SSO and advanced governance. For regulated industries, confirm specific certifications and data residency commitments with Tidio or review their security resources on the vendor site.

Does Tidio offer a free trial?

Tidio typically provides no-credit-card-required trials and a Free Plan so teams can test chat widgets, flows and the AI agent before committing to a paid subscription. Use the trial to validate resolution rates, integration reliability and agent workflows against your KPIs.

Where can I find reviews of Tidio?

Tidio has reviews on major review platforms such as G2, Capterra and Trustpilot. Read user feedback on those sites to understand real-world experiences with setup, support responsiveness and AI accuracy—compare reviews on Tidio’s profiles on G2, Capterra, and Trustpilot.

Tidio careers

Tidio maintains a public careers page where open positions across product, engineering, sales and customer support are posted. Roles at the company often reflect its product focus (AI, developer tooling, and customer success) and include both remote-friendly and location-specific opportunities.

When evaluating careers, look for specifics on relocation support, benefits, and the company’s approach to employee learning. Glassdoor and LinkedIn can provide additional context about interview processes, team structure and management. For current openings and application instructions, review Tidio’s careers page.

Tidio affiliate

Tidio runs partner and affiliate programs designed for agencies, affiliates and consultants who recommend the platform to their clients. Affiliates typically receive commissions or recurring payouts for referred customers who convert to paid plans, with program details shared on the affiliate sign-up page.

If you are an agency or blogger considering partnership, review the affiliate agreement for payout structure, cookie duration and promotional guidelines. For the latest program terms and registration, see Tidio’s affiliate program information.

Where to find Tidio reviews

User reviews are available across software review marketplaces and consumer sites. For curated business reviews sorted by industry and feature set, check Tidio’s pages on G2 and Capterra. For broader consumer feedback about support or billing experiences, consult Trustpilot’s Tidio reviews.

Reading multiple review sources helps balance positive product claims with known friction points reported by customers during onboarding or scaling.