Best Enterprise Live Chat Softwares

Live chat software for websites that lets small and mid-size businesses add a customizable chat widget, respond from desktop or mobile apps, and use canned responses, routing, and analytics to convert visitors into customers. Suited for sales, support, and marketing teams that need an easy-to-install chat solution with a free trial.

LivePerson provides an enterprise conversational AI platform that connects messaging, voice, and backend systems to automate customer interactions, augment agents, and measure business outcomes. It is designed for customer experience, contact center, e-commerce, and support teams that need scalable, secure AI-driven conversations across channels.

Freshchat is an AI-powered omnichannel customer messaging platform from Freshworks that combines live chat, chatbot automation, and a unified agent workspace. It targets support and customer-success teams that need real-time conversational support across web, mobile and messaging channels and teams that want to scale with bots while keeping agent context and ticketing workflows available.

Cloud-based customer service and engagement platform for support teams, help desks, and enterprises. Designed for teams that need ticketing, knowledge base, chat and messaging, reporting, and integrations to manage customer conversations across email, web, chat, phone, and social channels.

A cloud-based customer service platform for enterprise support teams that combines generative AI (Copilot), conversational bots, omnichannel routing, and analytics to manage cases, self-service, and contact center operations. Designed for support managers, contact center leaders, and IT teams that need integrated CRM, automation and extensibility across channels.

Customer relationship management and customer experience platform for enterprises combining CRM, commerce, marketing, sales, and service capabilities. Designed for large organizations and global deployments, SAP Customer Experience (SAP CX) provides modules for commerce, marketing, sales, service, and customer data to support end-to-end customer journeys.

Customer service and field service platform that combines AI-powered digital self-service, agent workspaces, and field dispatching for enterprises across industries.

Customer service platform for contact centers and support teams that combines case management, AI-assisted agent workflows (Agentforce), knowledge management, omni-channel routing, and incident response on the Salesforce CRM platform.