Best Enterprise Live Chat Softwares

A cloud-based customer service platform for enterprise support teams that combines generative AI (Copilot), conversational bots, omnichannel routing, and analytics to manage cases, self-service, and contact center operations. Designed for support managers, contact center leaders, and IT teams that need integrated CRM, automation and extensibility across channels.

Customer relationship management and customer experience platform for enterprises combining CRM, commerce, marketing, sales, and service capabilities. Designed for large organizations and global deployments, SAP Customer Experience (SAP CX) provides modules for commerce, marketing, sales, service, and customer data to support end-to-end customer journeys.

Customer service and field service platform that combines AI-powered digital self-service, agent workspaces, and field dispatching for enterprises across industries.

Customer service platform for contact centers and support teams that combines case management, AI-assisted agent workflows (Agentforce), knowledge management, omni-channel routing, and incident response on the Salesforce CRM platform.