Dixa

What is dixa

Dixa is a customer service platform designed to handle inbound and outbound customer conversations across multiple channels in a single workspace. Built for support, success, and contact center teams, Dixa combines a unified omnichannel inbox, automatic routing and queuing, programmable automation, and reporting into one application. The product is used by teams that need to treat each customer interaction as part of a continuous conversation regardless of channel.

Dixa emphasizes conversational workflows, meaning agents see a customer's history and context across channels and can continue a conversation where it left off. The platform supports voice calls, web chat, email, SMS, WhatsApp and other messaging channels through integrations. Administrators get tools to configure routing rules, automations, SLA thresholds, and real-time agent performance monitoring.

Organizations use Dixa to collapse disparate tools into one shared interface that preserves continuity between channels, reduce average handling times with routing and automation, and measure customer experience with built-in analytics.

Dixa features

Dixa provides a range of features focused on omnichannel customer service, automation, and team productivity. Major feature groups include a unified conversational inbox, intelligent routing and queuing, programmable automation and bots, voice and telephony capabilities, and analytics and workforce management tools.

Feature highlights include detailed customer profiles surfaced in conversation threads, conversation tagging and prioritization, skills-based routing, business hours and SLA enforcement, and wrap-up codes. The platform supports call flows, IVR configuration, call recording, and voicemail handling for voice channels. For messaging, it supports persistent conversations so customers can pick up where they left off on different channels.

Administrators can build automations and flows to qualify requests, triage contacts, and escalate or hand off conversations to specialists. Reporting includes both historical dashboards for volume and quality metrics and real-time boards for queues, agent status, and SLA adherence. The platform also supports role-based access control, audit logs, and integrations with external systems for data enrichment.

What does dixa do?

Dixa centralizes all customer contacts into a single conversational workspace so agents can manage voice, chat, email, and messaging without switching tools. It matches incoming contacts to the best available resource using configurable routing rules (skills, priority, queue, workload). Agents work in a conversation-focused UI that shows context, history, and suggested actions.

It automates routine tasks with built-in and programmable workflows: screen pop with customer data, automated triage flows, automated replies, and chatbots for first-line support. Automation reduces repetitive handling and gives agents more time for complex issues. Dixa also supports templated responses and knowledge base linking to speed resolution.

For managers, Dixa provides queue management, workforce forecasting inputs, and analytics to measure response times, resolution rates, agent utilization, and customer satisfaction. These features enable continuous improvement of service processes and capacity planning for peak periods.

Dixa pricing

Dixa offers these pricing plans:

• Starter: $30/month per user (billed annually) — core omnichannel inbox, basic routing, and reporting
• Professional: $60/month per user (billed annually) — advanced routing, automation builders, voice telephony, and extended analytics
• Enterprise: Contact sales for custom pricing — advanced security, SSO, HIPAA/GDPR support, dedicated onboarding and SLAs

Dixa commonly offers trials and custom quotes for larger teams; telephony minutes, add-on channels (like WhatsApp), and premium integrations may be billed separately or as part of higher tiers. Check Dixa's current pricing for the latest rates and enterprise options.

How much is dixa per month

Dixa starts at $30/month per user when billed annually for entry-level access to omnichannel messaging and basic routing. Monthly billing, pay-as-you-go telephony charges, or metered channel fees may raise the effective monthly cost depending on usage and add-ons.

How much is dixa per year

Dixa costs $360/year per user for the Starter tier when billed annually at $30/month per user. The Professional tier runs to approximately $720/year per user at $60/month per user, with Enterprise pricing available via sales.

How much is dixa in general

Dixa pricing ranges from $30 to $60+/month per user for standard plans, with custom enterprise pricing for large deployments. Additional costs can include telephony minutes, premium channel connections (for example, WhatsApp or SMS), professional services for onboarding, and third-party integration or middleware fees.

What is dixa used for

Dixa is used for customer service operations and contact centers that want to unify conversations across channels and maintain conversational continuity. Use cases include inbound customer support, outbound customer outreach, technical support, customer success touchpoints, and post-sale service for SaaS and retail companies.

Teams use Dixa to reduce channel fragmentation: an agent can pick up a chat begun on the website, escalate to a voice call, and continue the conversation over email without losing context. The platform is also used to centralize reporting so managers can compare performance across channels and apply consistent SLAs.

Because Dixa supports programmable automations and bots, teams also use it to automate qualification flows, route tickets to the correct specialist based on metadata, and handle high-volume tasks (like password resets) without agent involvement. The result is higher first-contact resolution for common issues and a smoother path to agent-assisted resolution for complex cases.

Pros and cons of dixa

Dixa's strengths include a modern, conversation-focused agent interface that preserves context across channels, flexible routing and automation builders, and integrated voice capabilities. Teams transitioning from separate ticket systems and telephony often see faster agent onboarding and improved customer continuity when switching to Dixa.

On the downside, organizations with very large, legacy telephony estates or specialized IVR environments may require custom telephony integration work. Pricing can scale up when voice minutes, premium messaging channels, and add-on professional services are included, so total cost of ownership should be modeled for expected volume.

Integrations are strong for common platforms but very specialized back-office systems may need middleware or custom connectors. For teams that require extensive workforce management features (long-term forecasting and shift optimization), Dixa’s built-in tools may need to be supplemented with third-party WFM software.

Dixa free trial

Dixa typically offers a free trial period so teams can test the omnichannel inbox, routing, and basic automation with real conversations. A trial is useful for validating UI, routing behavior, and telephony quality before committing to a paid tier. Trials often include a sandbox environment and limited seats to simulate real use without full production data.

During a trial, teams should validate key workflows: routing by skill and priority, hand-offs between channels, and the performance of the conversation history in real agent workflows. Trial users should also test integrations they plan to use in production (CRM, ticketing, analytics) to ensure data mapping and screen pops behave as expected.

After the trial period, Dixa provides options to purchase by seat or move to enterprise contracts with onboarding and migration assistance. For accurate current trial terms, view Dixa's pricing and trial information.

Is dixa free

No, Dixa is not generally free — the platform is licensed on per-user plans with paid tiers for production use. Dixa may offer a limited-time free trial or promotional credits, but sustained production deployments require a paid subscription and may include usage-based telephony or channel fees.

Dixa API

Dixa exposes developer tools to integrate conversations, user and customer data, and routing logic with external systems. The platform provides a RESTful API for creating and updating conversations, fetching customer profiles, managing agents and teams, and reading reporting data. Webhooks are available to receive real-time event notifications when new conversations arrive, when message states change, or when agent status updates occur.

SDKs and example libraries accelerate building chat widgets, embedding the Dixa inbox, or hooking voice events into custom telephony. Developers can use the API to synchronize CRM records, populate screen pop information for agents, and trigger automations from external systems. Common integration points include CRMs, e-commerce platforms, analytics tools, and identity providers for SSO.

For implementation details, authentication schemes, and rate limits consult Dixa's developer portal and API reference. That documentation includes endpoint examples, webhook configuration steps, and SDK guides for common languages.

10 Dixa alternatives

• Zendesk — A widely used helpdesk platform with ticketing, messaging, and voice add-ons; strong ecosystem and marketplace.
• Freshdesk — Cloud helpdesk with omnichannel support and AI-assisted automation; flexible pricing for scaling teams.
• Intercom — Conversational support and customer engagement platform focused on in-app messaging, bots, and product-led growth workflows.
• Help Scout — Email-first helpdesk with shared inboxes and conversational features for small and medium support teams.
• Salesforce Service Cloud — Enterprise-grade service platform tightly integrated with Salesforce CRM and a large ecosystem of extensions.
• Genesys Cloud — Full-featured contact center platform with advanced voice routing and workforce optimization for large contact centers.
• Talkdesk — Cloud contact center focused on enterprise telephony with tight CRM integrations and AI-powered call analysis.
• HubSpot Service Hub — Part of HubSpot's CRM platform with tickets, conversational tools, and knowledge base features.
• Zoho Desk — Multichannel helpdesk with automation, AI suggestions, and affordable tiers for scaling teams.
• Front — Shared inbox and collaboration platform that brings email, chat, and other channels into a single team workspace.

Paid alternatives to Dixa

• Zendesk: Large partner ecosystem, ticketing and omnichannel support; best for organizations that need extensibility and many third-party integrations.
• Salesforce Service Cloud: Enterprise-grade functionality with deep CRM integration, advanced automation, and service analytics.
• Intercom: Best for product-led teams that need in-app messaging, targeted campaigns, and integrated bots.
• Genesys Cloud: Robust contact center features for high-volume voice routing and workforce management.
• Talkdesk: Strong telephony and CX analytics for organizations prioritizing voice quality and call routing.

Open source alternatives to Dixa

• Zammad: Open source helpdesk with multi-channel support and customizability; suitable for teams that can manage self-hosting and customization.
• osTicket: Lightweight ticketing system for email-based support with simple workflows and community plugins.
• Chatwoot: Open source omnichannel customer engagement suite that supports chat, email and social messaging and can be self-hosted.
• UVdesk: Open source helpdesk focused on e-commerce integrations and multi-channel ticket management.
• Helpy: Community-centered helpdesk with both hosted and self-hosted options for teams that want control over data.

Frequently asked questions about Dixa

What is Dixa used for?

Dixa is used for omnichannel customer service and contact center operations. Teams use it to centralize voice, chat, email, and messaging into a single conversational workspace, manage routing and SLAs, and gather analytics for service performance. It's suitable for support, success, and sales operations that need persistent conversations across channels.

Does Dixa integrate with Slack?

Yes, Dixa integrates with Slack to send notifications about incoming conversations and events, and to allow limited message posting from the platform into Slack channels. The integration helps teams bring alerts and routing updates into existing collaboration workflows.

How much does Dixa cost per user per month?

Dixa starts at $30/month per user for the Starter tier when billed annually, with higher tiers such as Professional at around $60/month per user and enterprise pricing available via sales. Additional charges for telephony, premium channels, or professional services may apply.

Is there a Dixa free trial?

Yes, Dixa commonly offers a free trial period so teams can test the omnichannel inbox, routing, and automation features with sample conversations. Trial terms vary and are best confirmed on Dixa's pricing pages.

Can Dixa be used for voice calls?

Yes, Dixa supports voice telephony including inbound and outbound calling, IVR flows, call recording, and voicemail. Telephony capacity may be included or billed separately depending on plan and country-specific carrier fees.

Does Dixa provide APIs for developers?

Yes, Dixa provides a REST API and webhooks for creating and managing conversations, retrieving customer and agent data, and subscribing to events. The developer portal contains endpoint descriptions, authentication details, and SDKs to get started.

Can I connect Dixa to my CRM like Salesforce?

Yes, Dixa integrates with major CRMs such as Salesforce and HubSpot to surface customer records and push conversation data back to the CRM. Integrations can be configured through native connectors or via the API for custom mappings.

How secure is Dixa?

Dixa offers enterprise security controls and compliance features including role-based access, single sign-on (SSO), encryption in transit, and options for data residency. Enterprise plans include additional compliance and audit features suitable for regulated industries.

Does Dixa support chatbots and automation?

Yes, Dixa supports automation builders and bot integrations that can handle triage, automated replies, and first-line conversations. These tools reduce agent load by handling routine queries and routing complex issues to humans.

Can Dixa scale for large call centers?

Yes, Dixa scales to support mid-market and enterprise contact centers with enterprise-grade routing, reporting, and integrations. Large deployments often combine Dixa with specialist telephony carriers or workforce management tools depending on capacity and complexity needs.

Dixa careers

Dixa regularly hires across product, engineering, customer success, sales, and operations functions. Roles often emphasize experience with SaaS products, cloud telephony, and customer experience tooling. Candidates can expect roles that are distributed across offices and remote-friendly teams.

Careers pages list specific openings, location details, and benefits; they also provide information on Dixa’s culture, values, and interview process. For the latest openings and hiring policies, check Dixa's official careers listings.

Dixa has historically invested in onboarding and training for customer-facing roles, reflecting the product’s emphasis on customer experience. Product and engineering roles typically list experience expectations with APIs, real-time systems, and cloud infrastructure.

Dixa affiliate

Dixa offers partner and reseller programs for consultancies, system integrators, and telecom partners who implement the platform for clients. Partner programs generally include access to sales enablement resources, training, and joint go-to-market support.

If you are interested in reselling or integrating Dixa into your portfolio, Dixa’s partner pages explain program tiers, certification requirements, and referral mechanics. Contact Dixa’s partner team through their website to discuss affiliate or reseller arrangements.

Where to find Dixa reviews

You can find independent user reviews and comparative ratings on software marketplaces and review sites such as G2, Capterra, and TrustRadius where customers rate Dixa on ease of use, support, and ROI. These reviews include sector-specific feedback (SaaS, retail, healthcare) and real-world notes about telephony and integrations.

For vendor-provided case studies and customer testimonials, view Dixa’s case studies and customer stories on their website to see examples of deployments, metrics achieved, and implementation approaches.