Mitel

What is mitel

Mitel is a communications technology vendor that provides business telephone systems, contact center software, unified communications (UC) and cloud voice services. The company sells both cloud-hosted solutions (SaaS) and on‑premises/private‑cloud telephony platforms, plus hybrid deployment options that let organizations migrate voice services gradually. Customers include small and mid-sized businesses as well as large enterprises that require enterprise telephony, contact center routing and workforce optimization.

Mitel products cover a broad set of communications needs: multi‑site business phone systems, SIP trunking, softphones and desktop clients, contact center routing and analytics, voicemail/UC‑tools, and APIs for integrations. Mitel positions these products for use by IT teams, contact center managers, and service providers who want predictable voice billing, interoperability with existing PBX equipment, and integration with business applications such as CRM.

The platform has a long history in telephony and is commonly deployed in regulated industries (healthcare, finance, government) where on‑premises control, redundancy and compliance are required. Mitel also offers managed services through channel partners and a partner ecosystem that delivers installation, custom integration and ongoing support.

Mitel features

Mitel's product portfolio is feature-rich and organized around cloud UC, contact center, and traditional telephony. Core feature areas include voice services, collaboration tools, contact center capabilities, and administrative/management functions.

What does Mitel do?

Mitel provides enterprise voice and contact center services that let teams place and receive PSTN and SIP calls, route incoming customer contacts, and collaborate using chat and softphone clients. The platform supports call handling features typical of business phone systems: call transfer, conferencing, voicemail, call queues, auto attendants, hunt groups, and emergency calling.

For contact centers, Mitel delivers skills‑based routing, IVR, omnichannel queueing (voice, chat, email), real‑time dashboards, historical reporting, and workforce management integrations. Supervisors can monitor calls, barge or whisper, and analyze agent performance using built‑in reporting.

Mitel also supports team collaboration with desktop and mobile apps that include presence, instant messaging, screen sharing and integration with corporate directories. Tight integration between voice and collaboration tools enables users to escalate a chat to a voice or video call directly from the client.

Key Mitel platform components

• Cloud voice (MiCloud Connect / MiCloud Flex): Multi‑tenant cloud PBX, managed by Mitel or partners, with per‑user provisioning, voicemail, call recording, and global PSTN connectivity.
• Contact center (MiCloud Contact Center / MiCC): Omnichannel routing, workforce optimization, speech analytics, and integration with CRM systems.
• On‑premises PBX (MiVoice Business / MiVoice Office): Traditional telephony for sites that require local control, with options for virtualization and HA.
• SIP trunking and carrier services: Direct SIP connectivity to PSTN and inbound DID provisioning.
• Endpoints and devices: IP desk phones, conference phones, softphones and mobile apps certified to work with Mitel platforms.
• Management and administration: Multi‑tenant admin portals, provisioning APIs, call detail records (CDR), and reporting tools.

Mitel pricing

Mitel offers these pricing plans:

• Standard: $20/month per user for core cloud PBX capabilities (calling, voicemail, basic conferencing).
• Advanced: $30/month per user adding team collaboration, call recording and enhanced reporting.
• Premium: $40/month per user including contact center queues, omnichannel routing and workforce optimization add‑ons.
• Enterprise: Custom pricing for large deployments with dedicated support, advanced security and on‑premises or hybrid licensing.

Annual billing equivalents are typically 12× the monthly rates above for paid plans; Mitel also sells perpetual licenses and term licenses for on‑premises systems with separate maintenance fees. Many deployments are sold through channel partners and resellers who may add installation, support and managed services fees.

Check Mitel's current pricing for the latest rates and enterprise options offered through Mitel or authorized partners. For on‑premises systems such as MiVoice Business or specialized contact center packages, ask a Mitel partner for a detailed quote that includes hardware, software licenses, support and migration services.

How much is Mitel per month

Mitel starts at $20/month per user for basic cloud PBX subscriptions when purchased through standard cloud plans. Monthly costs increase with added contact center features, advanced compliance recording, and premium support tiers.

How much is Mitel per year

Mitel costs $240/year per user for the Standard plan based on a 12‑month equivalent of the monthly base rate. Enterprise and on‑premises licensing is typically quoted annually as combined software support and maintenance fees rather than a strict “per user per year” figure.

How much is Mitel in general

Mitel pricing ranges from approximately $20/month per user for basic cloud PBX to $40+/month per user for full contact center capabilities, with enterprise/hybrid options at custom pricing. Final costs depend on features, number of users, required PSTN connectivity, call recording retention, and whether deployment is cloud, on‑premises or hybrid.

What is Mitel used for

Mitel is used to provide enterprise telephony and customer‑facing contact center operations. Organizations deploy Mitel to replace legacy PBX systems, consolidate multi‑site voice environments, or add cloud voice capabilities while retaining control over call routing and compliance. The platform supports distributed workforces, branch offices, and remote agents through mobile and desktop clients.

Common functional uses include: provisioning user extensions and voicemail, implementing call flows and auto attendants, building contact center queues and IVRs, capturing call recordings for quality assurance, and integrating telephony with business systems such as CRM for screen pops and automated call logging.

Mitel is also used by service providers and channel partners that white‑label or resell Mitel cloud offerings. Carriers often use Mitel’s SIP trunking and contact center technology to expand their product portfolios without building everything in‑house.

Pros and cons of Mitel

Pros:

• Mature telephony feature set with strong call handling and contact center capabilities.
• Flexible deployment: cloud, on‑premises, or hybrid options for phased migration.
• Broad partner ecosystem for professional services, integration and managed hosting.
• Support for regulated industries with options for on‑premises control and data residency.

Cons:

• Enterprise features and contact center modules can meaningfully increase per‑user costs compared with basic UCaaS vendors.
• Pricing and packaging are often handled via partners, which can add variability to quotes and procurement timelines.
• Some customers report that advanced configuration and custom integrations require professional services or specialist partner support.

Mitel free trial

Mitel often offers trial access through partners for cloud voice services so prospective buyers can evaluate calling, desktop clients and basic administration. Trials are typically limited in duration (7–30 days) and may restrict the number of users or phone numbers.

To request a trial, contact an authorized Mitel partner or submit a request through Mitel's contact channels to get a temporary tenant for evaluation. Trials are useful to verify device interoperability, call quality in your network, and integration behavior with CRM systems before committing to a full deployment.

Is Mitel free

No, Mitel is not a free service for production use. Mitel provides licensed cloud and on‑premises products; however, partners occasionally offer limited trial accounts or demo access so organizations can test functionality before purchase.

Mitel API

Mitel provides APIs and developer resources for integration, automation and enhanced call control. API capabilities typically include RESTful endpoints for provisioning users, managing devices, accessing call detail records (CDR), and controlling presence and messaging. Contact center products expose APIs for queue management, real‑time agent state, and historical reporting.

Mitel also offers SDKs and CTI connectors for common platforms, allowing screen pop integrations, click‑to‑dial, and call logging into CRMs such as Salesforce. Developer documentation and API reference materials are available through Mitel's developer portal and partner resources.

Typical API and integration features:

• User and device provisioning APIs for automated onboarding
• CDR export and retrieval for billing and analytics
• Webhooks and event streams for real‑time agent status and call events
• Recording retrieval APIs to access call recordings for quality or compliance workflows
• SDKs or softphone APIs for embedding voice into business applications

For the latest developer documentation and API reference, consult Mitel's developer resources or your authorized Mitel partner for product‑specific API access and examples.

10 Mitel alternatives

• RingCentral — Cloud-first UCaaS and contact center with global PSTN coverage and a large app marketplace.
• Zoom — Unified communications with strong video and webinar features plus Zoom Phone for cloud calling.
• Avaya — Large enterprise telephony and contact center vendor with both cloud and on‑premises options.
• 8x8 — Cloud communications and contact center platform with predictable per‑user pricing.
• Cisco — Broad enterprise collaboration and contact center portfolio (Webex Calling, Contact Center) for large organizations.
• Vonage — Cloud telephony and API‑centric communications platform with developer focus.
• Mitel (on‑premise variants) — Organizations sometimes compare different Mitel product lines (MiCloud vs MiVoice) for their needs.
• Microsoft Teams — Collaboration and calling platform that can replace or integrate with traditional PBX functions.
• Intermedia — Small/medium business cloud voice provider with bundled services and managed email.
• Nextiva — Cloud business phone and contact center with integrated CRM and analytics.

Paid alternatives to Mitel

• RingCentral: Cloud PBX and CCaaS with predictable plans and a wide partner ecosystem; strong integrations with Google Workspace and Microsoft 365.
• Zoom: Offers Zoom Phone combined with meetings and webinars, useful when video-first collaboration is a priority.
• Avaya: Enterprise telephony and contact center suites with deep feature sets for complex contact center routing and compliance.
• 8x8: Single vendor for UCaaS and CCaaS with per‑user bundles and international coverage.
• Cisco: Enterprise deployments benefit from Cisco's global support, hardware ecosystem and integration with networking infrastructure.

Open source alternatives to Mitel

• Asterisk: Open source PBX engine that can be used to build custom telephony systems and contact centers; requires significant engineering to operate at scale.
• FreeSWITCH: Scalable telephony platform similar to Asterisk, commonly used as the backbone for custom voice services.
• Kamailio: SIP server often used for SIP routing and carrier‑grade SIP trunking scenarios.
• Issabel (Asterisk-based): Open source unified communications distribution that bundles PBX, contact center and collaboration features for SMBs.

Frequently asked questions about Mitel

What is Mitel used for?

Mitel is used for business telephony, unified communications, and contact center operations. Organizations deploy Mitel to provide voice calling, voicemail, contact routing, and collaboration tools across cloud and on‑premises environments to support internal communications and customer service workflows.

Does Mitel offer a cloud phone system?

Yes, Mitel offers cloud phone systems through products such as MiCloud Connect and MiCloud Flex. These cloud services provide hosted PBX features, SIP trunking, mobile and desktop clients, and managed PSTN connectivity via Mitel or partner carriers.

How much does Mitel cost per user?

Mitel starts at approximately $20/month per user for basic cloud PBX plans; higher tiers that include collaboration, recording and contact center features are typically $30–$40/month per user or sold as custom enterprise packages.

Can Mitel integrate with Salesforce?

Yes, Mitel integrates with Salesforce and other CRMs. Integration options include screen pops on incoming calls, click‑to‑dial, automatic call logging, and contact lookups using Mitel's CTI and API connectors.

Is Mitel suitable for small businesses?

Yes, Mitel can be deployed for small businesses but is also designed for mid‑market and enterprise customers. Small businesses often use Mitel's cloud plans for predictable billing, while larger organizations choose hybrid or on‑premises deployments for control and compliance.

Does Mitel provide contact center features?

Yes, Mitel provides contact center solutions with omnichannel routing, IVR, and analytics. Mitel's contact center products support voice and digital channels, real‑time monitoring, historical reporting, and workforce optimization tools for agent scheduling and quality management.

Can Mitel be deployed on‑premises?

Yes, Mitel offers on‑premises products such as MiVoice Business. These deployments give organizations local control, data residency and integration with existing telephony hardware, and are often chosen by regulated industries or multi‑site organizations.

What endpoints does Mitel support?

Mitel supports IP desk phones, conference phones, softphones and mobile clients. Certified hardware from Mitel and partner vendors is available, and softphone clients provide calling, presence and messaging on desktops and mobile devices.

How secure is Mitel?

Mitel supports enterprise security controls such as TLS/SRTP for media and signaling, role‑based access, and options for secure on‑premises deployments. Security posture depends on deployment choice; cloud customers receive infrastructure security from Mitel and partners, while on‑premises customers manage local security controls and compliance.

Where can I find Mitel developer documentation?

Mitel publishes developer resources and API references on its developer portal. Visit Mitel's developer pages for API guides, SDKs and integration examples that cover provisioning, CDRs, contact center events and client integrations.

mitel careers

Mitel maintains roles across product engineering, cloud operations, partner management and sales. Career pages list openings for software developers (telephony, cloud, APIs), customer support engineers, and field services specialists who work with channel partners to deploy solutions.

mitel affiliate

Mitel operates a partner and reseller channel rather than a public affiliate program. Organizations interested in reselling Mitel services should join the Mitel Partner Program to become authorized resellers, receive training, marketing support and access to partner pricing.

Where to find mitel reviews

Third‑party review sites and analyst reports are good sources for Mitel reviews: search enterprise software review platforms for Mitel product reviews, read industry analyst comparisons of UCaaS and contact center vendors, and check customer testimonials and case studies on Mitel's website for representative deployments. For feature‑level comparisons, consult peer review sites and contact Mitel partners for reference customers.