Chatbot

What is chatbot.com

Chatbot.com is a web-based platform for designing, deploying, and operating chatbots and conversational experiences. The product targets customer service, marketing, and e-commerce teams that need to automate routine interactions, capture leads, qualify prospects, and route complex requests to human agents. It combines a visual flow builder, natural language understanding (NLU), channel connectors, and analytics in a single interface.

The platform supports typical chatbot deployment channels including website widgets, Facebook Messenger, WhatsApp, SMS through partners, and API-based integrations for custom apps. It is positioned for teams that want a balance between no-code visual design and extensibility through webhooks and developer APIs. Management features typically include user and role administration, versioning, and multi-bot organization for brands or products.

Operational features emphasize conversation routing, escalation to live chat, session and context handling across channels, and reporting on conversation outcomes. Built-in templates for lead capture, FAQ automation, booking and scheduling, and e-commerce intent flows reduce time-to-launch for common use cases.

Chatbot.com features

Chatbot.com provides a set of core features that support the lifecycle of a conversational application from design to analytics. The visual flow builder lets non-technical users map conversation branches, attach actions, and add conditions without writing code. For developers, the platform exposes webhooks, REST API endpoints, and direct integration hooks.

Natural language capabilities allow intent recognition and entity extraction to route users through dynamic flows rather than strict menu trees. The platform also supports multimedia responses (images, buttons, carousels), form-style data collection, conditional logic based on previous answers, and session memory to keep context during multi-step interactions.

Operational and admin features include user management, role-based access control, multi-environment staging (sandbox vs production), and change history. Analytics deliver metrics like conversation volume, completion rates, fallback rates (unmatched intents), first-contact resolution, and goal conversion tracking. Export and reporting tools let teams extract transcripts and performance metrics for analysis.

What does chatbot.com do?

Chatbot.com enables teams to design and run conversational agents that automate repeatable tasks: answering FAQs, qualifying leads, booking appointments, and collecting payments or customer details. It reduces the need for manual handling of high-volume queries while keeping escalation paths to human agents when needed.

The platform transforms static web content and contact forms into interactive conversations, improving engagement and often increasing conversion rates for lead generation and online sales. It supports rule-based and NLU-powered routing so that bots can handle predictable workflows while handing off ambiguous requests to human operators.

Developers and operations teams use Chatbot.com for integrating conversational logic with backend systems — CRM, ticketing, and analytics — through REST APIs and webhooks, enabling real-time synchronization of user data, ticket creation, and event-triggered workflows.

Chatbot.com pricing

Chatbot.com offers these pricing plans:

• Free Plan: $0/month with limited bots and basic features suitable for evaluation and very small sites
• Starter: $49/month billed monthly ($468/year when billed annually) with higher bot concurrency, basic integrations, and email support
• Professional: $149/month billed monthly ($1,428/year when billed annually) with advanced automation, NLU training, multi-channel deployment, and priority support
• Enterprise: Contact sales for bespoke volume pricing, SSO, advanced security, and a dedicated account manager

These tier descriptions outline typical inclusions such as monthly session limits, number of active chatbots, user seats, and access to advanced integrations. Pricing and feature allocations change frequently; check Chatbot.com's pricing plans for the latest rates and enterprise options.

Chatbot.com usually offers annual billing discounts and usage-based add-ons for high-volume SMS or WhatsApp messages, which can affect the final monthly or yearly cost for large deployments. Enterprise contracts may include onboarding, SLA guarantees, and professional services for custom integrations.

How much is chatbot.com per month

Chatbot.com starts at $0/month with the Free Plan for basic testing and low-traffic sites. For production use, the typical entry-level paid tier is $49/month (the Starter plan) billed monthly, which increases session and integration limits.

Mid-market teams commonly choose the Professional tier at $149/month to get advanced automation and multi-channel support. Organizations with high volume or strict security requirements will move to the Enterprise tier with custom monthly or annual pricing.

When evaluating monthly costs, include usage-based items such as messaging fees, third-party integration costs, and optional add-ons like extra seats or extra concurrent sessions, as these affect the total month-to-month spend.

How much is chatbot.com per year

Chatbot.com costs $0/year for the Free Plan. For paid plans, annual billing typically reduces the equivalent monthly rate: the Starter plan is commonly $468/year ($39/month effective), while the Professional plan often falls around $1,428/year ($119/month effective) when billed annually.

Yearly subscriptions are beneficial for teams deploying multiple bots or expecting steady conversation volumes, since they include cost savings versus month-to-month billing and may unlock additional support credits. Enterprise annual contracts often include setup and training hours as part of the agreement.

Always confirm annual pricing and any volume discounts with Chatbot.com's sales team or by reviewing Chatbot.com's pricing plans to ensure the quoted yearly total reflects add-ons and any message/channel fees.

How much is chatbot.com in general

Chatbot.com pricing ranges from $0 (free) to $149+/month for standard tiers, with enterprise contracts at higher custom rates. The entry-level free tier suits evaluation and very small sites; entry paid tiers for small teams commonly start under $50/month while professional-class plans range from $100–$300+/month depending on included sessions and channels.

Total cost depends on channel usage (for example WhatsApp or SMS often carries separate per-message fees), number of active bots, concurrent sessions, and the need for features like dedicated IPs, SOC-compliant deployments, or premium SLAs. For teams integrating with multiple back-end systems or requiring high-availability, Enterprise pricing will reflect those services.

Because channel fees and usage can be material, build an estimate that includes expected monthly conversations, peak concurrency, and the proportion of messages sent over paid channels. Use the vendor's pricing guide and contact sales for accurate budgeting and volume discounts.

What is chatbot.com used for

Chatbot.com is used primarily for automating customer-facing conversations across web and messaging channels. Typical use cases include answering FAQs, onboarding new users, capturing leads, booking appointments, and providing transactional flows like order status or payments.

Marketing teams use chatbots to increase engagement and conversion by offering guided product discovery, personalized recommendations, and qualification of inbound leads before handing them to sales teams. Support teams use bots to deflect common tickets by resolving routine questions and creating support tickets only for complex issues.

Product teams adopt Chatbot.com to build in-app or web-based guidance, interactive walkthroughs, and contextual help that reduce friction for end users. Bots also serve as data collection points for customer feedback and usage patterns that inform product decisions.

Pros and cons of chatbot.com

Pros:

• The visual flow builder and templates reduce time-to-launch for common scenarios such as lead capture and FAQ automation. Non-technical users can create and iterate on flows quickly.
• Multi-channel deployment means a single bot definition can serve website widgets, Messenger, WhatsApp, and other channels with centralized analytics.
• Integrations and API access enable synchronization with CRMs, helpdesk systems, and analytics platforms so conversations translate into operational actions.

Cons:

• Advanced NLU customization and highly context-aware dialog often require developer involvement and iterative training, which increases implementation time for complex use cases.
• High-volume messaging over channels like WhatsApp or SMS incurs additional per-message costs from carriers or third-party integrations, making total cost higher than platform subscription alone.
• Some enterprises require strict data residency, custom SLAs, or certifications that may only be available on Enterprise plans with additional contract negotiation.

Operational trade-offs include choosing between fast deployment using templates versus investing in tailored NLU models for better coverage of domain-specific language. Organizations should weigh the price of added channels and message volume against expected automation savings.

Chatbot.com free trial

Chatbot.com typically provides a Free Plan or trial period that allows teams to evaluate core platform capabilities without upfront cost. The free tier commonly includes limited monthly sessions, basic templates, and access to the visual builder so teams can prototype conversational flows and test channel deployments on a small scale.

During the trial or on the free tier, integrations may be limited or available in read-only mode; access to advanced analytics, enterprise connectors, or premium channel connectors may require upgrading. The free environment is intended for initial testing, proof of concept, and developer experimentation.

To evaluate production readiness, teams should test the bot under expected concurrency and channel loads, validate handoff to live agents, and confirm webhook and API integrations. When ready to move to production, upgrading to a paid plan unlocks higher limits, SLA-backed support, and enterprise controls.

Is chatbot.com free

Yes, Chatbot.com offers a Free Plan that allows for basic experimentation and small-scale deployment. The free tier typically includes limited monthly session volume, core building tools, and basic templates but excludes advanced integrations and higher message throughput needed for production-scale use.

For teams that outgrow the free limits, paid plans increase session counts, unlock channel connectors (like WhatsApp), and provide stronger support and analytics. Free accounts are suitable for prototyping and demonstrating value before committing to a paid subscription.

Evaluate the free tier by building representative conversation flows, connecting the website widget, and testing common user journeys to ensure the platform meets functional needs before purchasing.

Chatbot.com API

Chatbot.com exposes developer APIs and webhook mechanisms that let teams integrate conversational data with external systems. The API typically supports sending and receiving messages programmatically, retrieving conversation transcripts, managing bot configuration, and triggering flows from external events.

Common uses of the API include creating tickets in a helpdesk after a failed automation, pushing qualified lead data into a CRM, sending transactional messages via SMS or WhatsApp through integrated providers, and syncing user profiles between the bot and backend databases. Webhooks deliver near-real-time event notifications for new conversations, completed forms, and escalation events.

For developer resources and integration details, consult Chatbot.com's developer documentation. The docs usually include API reference, authentication models (API keys or OAuth), sample code, and best practices for designing resilient, secure integrations. For channel-specific connectors and partner integrations, visit Chatbot.com's integrations directory.

10 Chatbot.com alternatives

Below are ten alternatives that teams commonly evaluate when selecting a conversational platform. Each name is bolded for clarity.

• Drift — Focused on conversational marketing and sales, including intent routing, account-based marketing features, and deep CRM integration.
• Intercom — Combines live chat, helpdesk, and bot automation with a strong emphasis on user lifecycle messaging and product-led growth workflows.
• Zendesk Answer Bot — Integrated with Zendesk support suite for automated ticket deflection and knowledge-base driven responses.
• ManyChat — Popular for marketing-focused chatbots on Messenger and Instagram with a visual builder and flow-based automations.
• LivePerson — Enterprise-grade conversational AI platform with strong analytics and integration options for large-scale customer service operations.
• Tidio — SMB-focused chat and bot builder with simple automation templates and affordable pricing for small websites.
• Botpress — Open source conversational platform for teams that want self-hosting and full control over models and data.
• Rasa — Open source framework for building contextual AI assistants with developer-first tooling for custom NLU and dialogue management.
• Kommunicate — Combines chatbots and human agents with a focus on customer support automation and third-party integrations.
• Ada — AI-driven automation platform for customer service with emphasis on no-code automation for enterprise support teams.

Paid alternatives to Chatbot.com

• Drift: Offers conversational marketing stacks with pricing that scales based on features and contacts; suitable for B2B sales teams.
• Intercom: Paid plans include product tours, targeted messages, and advanced routing; pricing is seat- and feature-based.
• LivePerson: Enterprise offerings with advanced AI and analytics designed for large-scale customer engagement.
• Ada: Enterprise-focused automation with sophisticated AI routing and multilingual support.
• Zendesk Answer Bot: Best for organizations already within the Zendesk ecosystem that want tight ticketing integration.

These paid alternatives range from SMB-focused offerings to enterprise platforms with custom pricing and support packages.

Open source alternatives to Chatbot.com

• Botpress: Provides a modular, self-hosted conversational platform with a visual flow editor and extensible modules for NLU and analytics.
• Rasa: Developer-centric framework that supports custom NLU pipelines, dialogue policies, and on-premise deployments for data-sensitive use cases.
• OpenDialog: Focused on conversational application design with an emphasis on complex multimodal dialogues and governance.
• ChatterBot: Lightweight library for building conversational bots, suitable for prototyping and educational projects.
• Rocket.Chat + bot integrations: An open communication platform where bots can be built and hosted within the same environment for teams requiring full control.

Open source alternatives are suitable when teams need full data control, on-premise deployment, or highly customized NLU models, but they typically require more engineering resources to operate.

Frequently asked questions about Chatbot.com

What is Chatbot.com used for?

Chatbot.com is used for automating customer and marketing conversations across web and messaging channels. Teams deploy it to answer FAQs, capture leads, book appointments, and route complex queries to human agents while collecting analytics on conversation outcomes.

Does Chatbot.com integrate with CRM systems like Salesforce?

Yes, Chatbot.com supports CRM integrations either natively or via webhook/API connectors; you can push qualified leads and conversation data into systems like Salesforce, HubSpot, or custom CRMs for follow-up and reporting.

How much does Chatbot.com cost per month?

Chatbot.com starts at $0/month with the Free Plan, while paid plans typically begin around $49/month for the Starter tier and move up to $149/month for the Professional tier; Enterprise pricing is custom.

Is there a free version of Chatbot.com?

Yes, Chatbot.com offers a Free Plan for basic prototyping and low-traffic use that includes limited sessions, access to the visual builder, and a subset of templates.

Can Chatbot.com be used for e-commerce?

Yes, Chatbot.com supports e-commerce flows such as product discovery, cart assistance, order status lookups, and checkout triggers; integrations with payment providers and e-commerce platforms enable transactional workflows.

Does Chatbot.com offer a live chat handoff to human agents?

Yes, Chatbot.com includes live chat handoff capabilities so bots can escalate conversations to human agents with context, create tickets in helpdesk systems, and transfer conversation history for continuity.

What channels does Chatbot.com support?

Chatbot.com supports website widgets and major messaging channels such as Facebook Messenger and WhatsApp (via partners), and it can connect to SMS or custom channels through API integrations and third-party providers.

How secure is Chatbot.com for customer data?

Chatbot.com provides industry-standard security controls including encrypted transport, role-based access, and options for enterprise-level security features; for full compliance details, consult Chatbot.com's security documentation.

Can I train the bot's language understanding?

Yes, Chatbot.com includes NLU training features that let you define intents, annotate example phrases, and train models to reduce fallback rates; more sophisticated models and multilingual support may be available on higher tiers.

Does Chatbot.com provide analytics and reporting?

Yes, Chatbot.com provides analytics such as conversation volumes, conversion rates, fallback rates, and user interaction timelines; data export and dashboarding capabilities help teams measure bot performance and ROI.

chatbot.com careers

Chatbot.com hires across product, engineering, customer success, and sales roles with a focus on conversational AI, UX design, and platform integrations. Career pages typically list open positions for developers with experience in NLU, backend APIs, and integrations as well as product managers who understand bot conversational design.

Working at Chatbot.com commonly involves cross-functional collaboration between engineers, conversational designers, and customer success teams to deliver scalable automation projects for customers. Roles may require experience with cloud infrastructure, data privacy, and channel-specific messaging protocols like WhatsApp Business API.

To explore job openings and company culture, visit the vendor's careers page or LinkedIn profile for the most current listings and application guidance.

chatbot.com affiliate

Chatbot.com may offer partner and affiliate programs that reward agencies, consultants, and resellers for referring customers or building bots on the platform. Typical partner programs include co-selling, revenue-sharing, and access to partner-only resources and training.

Agencies often join partner programs to extend their service offerings with conversational design, NLU tuning, and integration services. If you are an agency or consultant, check the vendor partner program page for eligibility criteria, technical requirements, and commission structures.

Contact Chatbot.com's partner or sales team to request details about becoming an affiliate or reseller and any certification programs that validate technical competence.

Where to find chatbot.com reviews

Find user reviews on software marketplaces and review platforms such as G2 and Capterra, where customers describe real-world experiences with implementation, support, and ROI. Reviews are helpful for assessing ease of use, support responsiveness, and how the platform performs at scale.

Industry forums, community groups, and LinkedIn discussions also surface practical feedback about channel-specific behavior (for example WhatsApp costs) and comparative notes versus other vendors. For in-depth technical validation, request references from the vendor and ask for case studies that match your industry.

For current customer sentiment and third-party evaluations, consult review aggregators and the vendor's case studies page to balance peer feedback with official success stories.