Cometchat

What is CometChat

CometChat is a communication platform that provides SDKs, APIs and UI kits to add in-app chat, voice and video calling, and conversational AI agents to web and mobile products. It bundles core real-time messaging and calling functionality with supporting services such as moderation, analytics, notification routing and multi-tenant management so teams can ship faster and avoid building and operating complex real-time infrastructure themselves.

CometChat targets product teams, startups, and enterprises who want embedded communications for use cases such as direct messaging, community chat, telehealth consultations, customer support, education platforms, marketplaces, and social apps. The platform is designed to work with typical application architectures via client SDKs (JavaScript, iOS, Android, React Native, Flutter) and server-side APIs for integration and customization.

The vendor emphasizes production readiness: multi-region delivery, edge networks for low-latency message delivery, encryption in transit and at rest, role-based access controls and auditing. CometChat also integrates conversational AI and tooling for deploying and monitoring agent behavior alongside user-to-user conversations.

CometChat features

What does CometChat do?

CometChat provides the functional building blocks to embed real-time conversations and calling into applications. At its core it handles message routing, presence, typing indicators, read receipts, group and broadcast messaging, and voice/video sessions. The platform also supplies prebuilt, customizable UI kits so product teams can launch faster while still matching brand design requirements.

Beyond basic chat and calls, CometChat adds features expected in production systems: binary and rich media handling, message threading and reactions, screen sharing and call recording, transcription, role-based permissions, and message auditing. Developers can extend functionality via server APIs, webhooks and plugin points to connect to back-end services like CRM, analytics and moderation pipelines.

CometChat also positions a full-stack AI agent platform that supports retrieval-augmented generation (RAG), tool-calling, agent memory and citation support. This lets teams place AI assistants in chat flows with guardrails, fallback logic and operational telemetry already integrated with the messaging fabric.

Key features:

• 1:1, group, and broadcast chat: Support for private messages, group conversations and broadcasting notifications to large audiences.
• Rich media, reactions, threads: Attach images, files, and use threaded conversations, emoji reactions and message edits/deletes.
• Video & voice calls (1:1 or group): Real-time audio and video with optional screen sharing, recording and multi-party support.
• Typing indicators, read receipts: Presence and engagement signals for better UX in messaging flows.
• Screen sharing, recording, transcription: Tools for synchronous collaboration, archiving and searchability.

Shared services included with the platform:

• Moderation & Guardrails: Context-aware safety, visual rule engines, multilingual/media moderation and fallback handling to reduce unsafe or non-compliant content.
• Analytics & Insights: Dashboards for conversation health, agent performance and engagement metrics to measure ROI and tune experiences.
• Notification Engine: Push, email and SMS delivery with quiet hours, retry logic and templating.
• Developer Tooling: SDKs, UI Kits, webhooks and visual builders for faster integration and customization.
• Multi-Tenant Infrastructure: Tenant isolation for branding, policy and moderation per customer or community.

CometChat pricing

CometChat offers flexible pricing tailored to different business needs, from individual developers to enterprise teams. Their pricing model typically includes usage tiers for messages, active users, voice/video minutes and optional add-ons (such as dedicated infrastructure or advanced compliance features), with monthly and annual billing options and discounts for yearly commitments. For detailed, up-to-date rates and exact limits, consult their pricing documentation.

Common commercial structure and plan examples used by communications platforms like CometChat include:

• Free Plan: A no-cost tier for developers and small projects with limited monthly usage, basic SDKs and a capped number of monthly active users and messages.
• Starter: An entry paid tier for small teams that raises usage caps, adds more API calls and basic support SLA.
• Professional: A mid-market plan that increases concurrent call capacity, storage, advanced analytics and integrations.
• Enterprise: Custom pricing with dedicated infrastructure, higher uptime SLA, SOC/compliance support, SSO and a dedicated success manager.

Billing is commonly measured by active users, messages, and minutes of audio/video; annual subscriptions typically reduce the effective monthly cost relative to month-to-month billing. Visit their official pricing page for the most current information.

How much is CometChat per month

CometChat offers competitive monthly plans designed for different team sizes and usage profiles. Typical monthly options range from a free developer tier to paid plans that increase message and call quotas, add advanced features, and include higher support levels. For exact monthly costs and per-seat or per-usage billing details, check their current pricing options.

CometChat’s monthly billing can suit projects that want to prototype before committing; monthly plans are useful for seasonal or variable workloads where annual commitments are not desirable. If your application uses heavy voice/video or large-scale messaging, monthly usage can be higher, so evaluate quota and overage pricing carefully.

Annual plans often provide a discount compared to month-to-month billing, and enterprise agreements may include volume discounts or committed usage terms.

How much is CometChat per year

CometChat offers annual billing with discounts for committed usage in many cases, which reduces the effective monthly cost and can include additional enterprise services like dedicated support. The precise yearly price depends on selected quotas (monthly active users, messages, minutes), feature add-ons (AI agent platform, recording, enhanced moderation), and any negotiated enterprise terms. See their official pricing page for current annual rates and potential savings compared to monthly billing.

Annual contracts are common for production deployments because they stabilize costs and can include Service Level Agreements (SLAs) such as uptime guarantees and response times for support. For procurement, request a quote that specifies included quotas and surcharges for overages.

How much is CometChat in general

CometChat pricing ranges from a free developer option to enterprise-level custom pricing depending on message volume, active users and voice/video minutes. Small projects can often begin on a free or low-cost tier; production apps typically require paid tiers sized to concurrency and storage needs. Enterprise customers pay for dedicated features, compliance add-ons and premium support.

When evaluating cost, include these budget planning items:

• Infrastructure and voice/video minutes: Audio and video usage is a major driver of cost for real-time platforms.
• Moderation and AI agents: Additional costs can arise from higher moderation throughput or AI agent processing.
• Support and SLAs: Enterprise-grade support and uptime SLAs are often charged separately.

Visit their official pricing page for the most current information.

What is CometChat used for

CometChat is used to embed communications directly into applications so users can message, call and interact in real time without leaving the product. Common use cases include private direct messages between users, group chats for communities, live chat for marketplaces and commerce, telemedicine consultations, online classrooms, and customer support channels.

Product teams use CometChat to replace custom-built chat stacks or third-party consumer apps; by embedding communications, teams retain control over data, UX and integrations with backend systems such as CRM, billing, or moderation platforms. The platform’s multi-tenant features make it suitable for SaaS companies that host multiple brands on a single instance.

Developers also use CometChat as a launching point for advanced use cases: adding AI-driven assistants that participate in conversations, attaching searchable transcripts to conversations, or routing notifications and follow-ups via email or SMS. The combination of UI kits and low-level APIs permits both quick time-to-market and deep customization.

Pros and cons of CometChat

Pros:

• Robust feature set that combines messaging, voice/video and AI agents, reducing the need to stitch multiple vendors together.
• Ready-made UI Kits for web and mobile that accelerate implementation while remaining customizable to brand needs.
• Built-in moderation, analytics and notification engine that address operational concerns for production deployments.
• Multi-tenant and compliance-minded features that support enterprise use cases and isolated branding/policy per tenant.

Cons:

• Cost can scale with heavy voice/video usage or large numbers of active users; careful capacity planning is required to control bills.
• Platform lock-in risk when deeply integrating proprietary SDKs and managed services; migrating to an in-house stack later can be complex.
• Advanced features such as enterprise compliance, dedicated infrastructure or custom SLAs typically require Enterprise agreements and negotiation.

Operational considerations:

• Evaluate expected concurrent users and video minutes to model pricing accurately.
• Confirm required compliance certifications and log retention for regulated industries before selecting a plan.
• Test performance in your target geographies; CometChat advertises edge locations, but real-world latency varies by region and network conditions.

CometChat free trial

CometChat commonly offers a free developer tier and trial capacity intended for proof-of-concept and development use. The free option typically includes basic messaging, a limited number of monthly active users, and access to SDKs and sample UI Kits so teams can prototype chat and calling flows without initial cost.

Trial tiers are useful for validating integration complexity, UI customization and the behavior of core features (typing indicators, presence, attachments, basic calls). For production testing involving scale, contact sales to request temporary higher quotas or a trial with increased concurrency to reproduce expected load.

If you plan to test voice and video, verify whether the trial includes sufficient minutes and test across target devices and networks. For longer evaluations, request temporary enterprise trial terms that include moderation and analytics capabilities that you intend to use in production.

Is CometChat free

Yes, CometChat provides a free developer tier suitable for prototyping and small projects, with limits on active users, messages and advanced features. The free tier is intended to help developers evaluate SDKs, UI Kits and core APIs before moving to paid plans. For production use or higher usage, paid plans are available and can be scaled to meet traffic and compliance requirements; see their official pricing page for details.

CometChat API

CometChat exposes a set of client SDKs and server APIs that let developers manage users, groups, messages, calls and moderation programmatically. Client SDKs are available for modern front-end and mobile frameworks (JavaScript/TypeScript, iOS, Android, React Native, Flutter) providing real-time event handling, connection management and UI integration points.

Server-side REST APIs and webhooks enable user provisioning, session management, message export, moderation events and integrations with back-end services such as CRMs or analytics platforms. Webhooks allow your backend to react to conversation events (new message, call started, moderation action) so you can implement workflows like transcript storage, support ticket creation, or analytics enrichment.

Developer resources include SDK documentation, code samples, quickstart tutorials, and prebuilt UI Kits that can be customized. For implementation details, authentication patterns, API rate limits, and SDK changelogs consult the CometChat developer documentation at their developer documentation portal.

10 CometChat alternatives

Paid alternatives to CometChat

• Twilio — Cloud communications APIs for SMS, voice, video and chat with global reach and deep programmability; well-suited to teams that want granular control over telephony and programmable media.
• Sendbird — A messaging and chat platform focused on in-app conversations, moderation and analytics for marketplaces, gaming and social apps.
• Stream — Activity feeds and chat APIs with emphasis on scalable feeds, leaderboard and real-time conversations integrated with feeds.
• Agora — Real-time voice and video SDKs with low-latency media streaming capabilities and global infrastructure for live interactions.
• Pusher — Real-time messaging and presence services with simple pub/sub APIs for chat-like features and event-driven updates.
• Firebase (Realtime Database / Firestore + WebRTC integrations) — Backend-as-a-service approach for building chat and real-time syncing with strong client SDK support.
• PubNub — Data stream network for real-time messaging and presence with global edge delivery and built-in functions for moderation and storage.

Open source alternatives to CometChat

• Matrix (Synapse) — An open network for secure, decentralized communication; implement a messaging backend with the Matrix protocol and run the Synapse server.
• Rocket.Chat — Open source chat platform with web and mobile clients, and server-side components you can self-host for full control and customization.
• Mattermost — A self-hosted collaboration platform optimized for team chat, with strong compliance and deployment controls for regulated environments.
• Chatwoot — Open source customer messaging platform focused on multi-channel support (chat, email, social) and agent workflows.
• Zulip — Open source threaded chat system designed for organized, topic-focused conversations and self-hosted deployments.

Frequently asked questions about CometChat

What is CometChat used for?

CometChat is used for embedding real-time chat, voice and video into applications. Product teams deploy it to add direct messaging, group conversations, live consultations and community chat to web and mobile apps while offloading real-time infrastructure, moderation and notification concerns to the platform.

How do I integrate CometChat into my app?

CometChat integrates via client SDKs and server APIs. You install the appropriate SDK for your platform (JavaScript, iOS, Android, React Native, Flutter), initialize it with your application credentials, and use provided components or UI Kits for messaging and calls; server APIs and webhooks are used for user management, moderation and backend workflows. See the CometChat developer documentation at their developer documentation portal for guides and samples.

Does CometChat support video calls?

Yes, CometChat supports 1:1 and group video and voice calls. The platform includes features such as screen sharing, recording and transcription in many configurations, and it provides SDK-level controls to manage connection quality and call lifecycle.

Can CometChat scale for enterprise use?

Yes, CometChat is designed to scale and offers multi-tenant infrastructure and enterprise features. The vendor highlights multi-region delivery, edge locations and role-based access controls suitable for large deployments; enterprise plans typically include higher SLAs, dedicated support and compliance options.

Is CometChat secure and compliant?

CometChat includes encryption in transit and at rest and enterprise security controls. The platform provides RBAC, access logs and audit capabilities; enterprise customers can negotiate additional compliance features and deployment options. For specific certifications and security details consult their enterprise security features.

How much does CometChat cost per user?

CometChat offers competitive pricing plans that vary by active users, messages and minutes of voice/video; exact per-user costs depend on selected quotas and add-ons. Visit their official pricing page to review detailed billing metrics and request a quote for enterprise requirements.

Does CometChat offer a free plan?

Yes, CometChat provides a free developer tier. The free tier is intended for prototyping and small applications and includes limited monthly usage, SDK access and basic features; production-scale usage will typically require a paid plan.

Can I host CometChat on-premises?

CometChat primarily offers a managed cloud service but provides enterprise options for dedicated infrastructure. Customers with specific compliance or data residency needs should discuss dedicated hosting or private deployment options with CometChat sales and review their deployment offerings.

Where can I find CometChat reviews and comparisons?

CometChat has reviews on major software review sites such as G2 and Capterra. Independent reviews, developer forums and case studies on those platforms provide user feedback on integration ease, scalability and support; see their listings on G2 and Capterra for aggregated ratings and user comments.

Does CometChat provide SDKs for mobile and web frameworks?

Yes, CometChat provides SDKs for web and mobile platforms. Supported SDKs typically include JavaScript/TypeScript for web, native iOS and Android SDKs, and cross-platform SDKs for React Native and Flutter, along with prebuilt UI Kits to accelerate front-end development. Consult the developer documentation for a complete and current SDK list.

CometChat careers

CometChat recruits across engineering, product, design and customer-facing roles to support product development and enterprise deployments. Career opportunities often emphasize experience in real-time systems, WebRTC, distributed infrastructure and developer tooling. Candidates can expect technical interviews that probe real-time architecture, scaling strategies and hands-on experience with SDKs and APIs.

The company typically lists openings on its careers or company page and may post roles on major job boards and LinkedIn. For students and early-career engineers, internship and associate roles sometimes focus on front-end integration, mobile SDKs and testing automation for cross-platform clients.

If you are evaluating an employment opportunity, review the engineering team’s public talks, GitHub samples and blog posts to understand the technology stack and product roadmap. For current openings and recruiting contacts, check the CometChat careers page at their CometChat careers page.

CometChat affiliate

CometChat may run partner or referral programs for agencies, development consultancies and integration partners that embed their SDKs into customer projects. Affiliate or partner programs usually provide benefits such as referral fees, co-marketing support, early access to beta features and technical enablement to accelerate client integrations.

If you represent an agency or reseller, request partner program details to understand margin, lead routing and technical support levels. For affiliate signups and partner terms consult CometChat’s partner or sales channels via their website.

Where to find CometChat reviews

You can find independent user reviews and ratings for CometChat on review platforms such as G2 (see the CometChat product profile on G2 for user feedback), Capterra (Capterra lists feature comparisons and pricing commentary), and developer forums like Stack Overflow where integration questions and troubleshooting threads appear. Case studies and customer testimonials on CometChat’s site also illustrate real-world implementations and business impact.

For technical validation, search for community discussions and GitHub examples that demonstrate real integrations and migration stories from other communication platforms.