Easylivechat

What is easylivechat

easylivechat is a web-based live chat platform designed to let businesses communicate with website visitors in real time. The product installs on websites as a lightweight chat widget that supports one-to-one messaging, canned responses, chat routing, and analytics. It targets small and medium-sized businesses, e‑commerce sites, SaaS vendors, and customer support teams that need a simple, no-friction way to answer visitors and capture leads.

The platform focuses on low setup overhead: most customers add a script or plugin and begin receiving chats within minutes. easylivechat bundles session transcripts, visitor metadata (referrer, page visited, time on site), and basic automation such as proactive messages and auto-replies. It also includes integration points for CRM and helpdesk syncing so chat conversations become part of a customer record.

Because easylivechat is primarily browser- and cloud-based, it supports desktop dashboards and mobile apps for agents. Administrators can create agent accounts, set business hours, and define chat routing rules to ensure messages reach the right team members.

Easylivechat features

What does easylivechat do?

easylivechat provides live, real-time messaging between website visitors and support or sales agents. Core capabilities include on-site chat widgets, visitor monitoring, proactive invitations, and chat transfer between agents. These features let teams address pre-sales questions, triage support issues, and collect contact information for follow-up.

Beyond the basic chat window, easylivechat offers automated message templates (canned replies), typing indicators, file sharing inside chats, and transcript export for record-keeping. The widget can be customized with branding, localized language labels, and placement options so it fits varied website designs.

On the operational side, the platform includes conversation tagging, searchable chat history, and a dashboard that shows active chats, waiting visitors, agent availability, and performance indicators such as average response time. Integration hooks allow chats to create tickets or capture leads into external CRMs.

Key feature breakdown (common user needs):

• Live chat: Real-time two-way messaging with visitors and agents.
• Visitor monitoring: See which pages visitors view, their referrer, and visit duration in-session.
• Proactive messages: Trigger chat invitations by URL, time-on-page, or behavior rules.
• Canned responses: Reusable templates to speed up common answers and ensure consistency.
• Transfer and routing: Route chats to teams or hand over conversations between agents.
• Chat transcripts: Store, search, and export chat logs for quality and compliance.
• Customization: Branded widget colors, text, and placement options for site integration.
• Integrations: Connectors for CRM, helpdesk, and analytics tools.
• Mobile and desktop access: Agent apps or browser-based consoles to respond from any device.

Easylivechat pricing

Easylivechat offers these pricing plans:

• Free Plan: $0/month with basic chat widget, one agent, limited chat history, and simple customization
• Starter: $19/month per agent billed monthly ($15/month per agent billed annually) with multi-agent support, canned responses, and basic visitor monitoring
• Professional: $49/month per agent billed monthly ($39/month per agent billed annually) including proactive targeting, advanced routing, integrations, and reporting
• Enterprise: Custom pricing for high-volume sites, SLA, SSO, dedicated onboarding, and extended security controls

Each paid tier increases limits on concurrent chats, history retention, and integration access. For the latest, authoritative plan details and volume discounts, view easylivechat's current pricing plans (https://www.easylivechat.com/pricing).

How much is easylivechat per month

Easylivechat starts at $19/month per agent on the Starter plan when billed monthly. Monthly billing is available for all paid tiers, and per-agent licensing is standard; add-on charges may apply for advanced features or add-on seats.

The Professional tier commonly costs $49/month per agent on month-to-month billing and is intended for teams that need automation, analytics, and deeper integrations. Enterprise customers receive a custom monthly rate based on traffic and required SLAs.

How much is easylivechat per year

Easylivechat costs $15/month per agent ($180/year per agent) for the Starter plan when billed annually. Annual billing typically offers 15–25% savings compared with month-to-month pricing and is billed upfront.

Professional annual pricing commonly appears around $39/month per agent ($468/year per agent) depending on contract length and any negotiated discounts. Enterprise annual contracts are negotiated case-by-case and include implementation and support terms.

How much is easylivechat in general

Easylivechat pricing ranges from $0 to custom enterprise rates per month per agent. The lower end covers small sites and single-agent setups, while professional teams typically budget $15–$49 per agent per month depending on feature needs and billing cycle.

Total cost of ownership should also account for implementation time, potential integration development, and staffing costs to staff live chat hours. For high-traffic sites, enterprise plans may include throughput-based fees or additional charges for message volume and historical retention.

What is easylivechat used for

easylivechat is used to convert website visitors into leads, answer pre-sales questions, and provide immediate customer support. Sales teams deploy proactive messages to engage visitors with purchase intent, while support teams use the platform to quickly triage customer issues and reduce email ticket volume.

Use cases include e-commerce product questions, booking or appointment support, SaaS onboarding help, and lead qualification for B2B sites. The visitor monitoring and proactive chat features are specifically designed to identify high-intent visitors and start conversations that would otherwise be lost.

Operationally, easylivechat is also used to reduce contact center cost per interaction. Chats are typically faster than phone calls, can be served by fewer agents, and produce structured transcripts that feed into CRM workflows for follow-up and reporting.

Pros and cons of easylivechat

Pros:

• Strong ease of setup and low technical overhead; getting the widget live on a site takes minutes.
• Real-time visitor context helps agents provide relevant answers and improves conversion rates.
• Built-in automation and canned responses reduce average handling time for common queries.

Cons:

• Per-agent pricing can scale up for larger support teams; larger organizations may need to negotiate enterprise pricing.
• Advanced reporting and custom analytics often sit behind higher-priced plans, which can limit small teams that need deep insights.
• Native integrations vary by plan; some connectors may require middleware or custom development.

Operational considerations: smaller teams benefit from immediate availability and low onboarding time, while enterprise buyers should validate security, data retention, and compliance features before committing to an annual contract.

Easylivechat free trial

easylivechat typically offers a free trial tier or a time-limited trial of paid features to let teams test chat engagement and evaluate agent workflows. Trials commonly unlock Professional features for a short evaluation window so you can measure response times, proactive invites, and conversion impact.

During a trial, administrators can test integrations by connecting CRMs or analytics tools and simulate traffic to validate routing rules and automation. Trials are also a good time to test multi-channel workflows if the vendor supports Facebook Messenger or other channels alongside website chat.

To start a trial or confirm current trial terms, see easylivechat's trial and signup options on their official pages: view easylivechat's trial and signup information (https://www.easylivechat.com/pricing).

Is easylivechat free

Yes, easylivechat offers a Free Plan that covers basic chat functionality, limited history, and one agent. The free tier is intended for single‑agent sites, freelancers, or evaluation use and is useful for testing widget customization and basic visitor messaging before upgrading to a paid tier.

Free accounts usually have caps on concurrent chats, message history retention, and access to advanced routing or analytics. For production use with multiple agents and integrations, teams typically move to the Starter or Professional plans.

Easylivechat API

easylivechat provides an API and webhook system to extend the chat platform with custom integrations. Common capabilities include creating and retrieving conversations, pushing visitor metadata, sending messages programmatically to an open chat, and subscribing to events such as new chat started or chat closed.

Developers use the API to sync chats into CRMs, create tickets in helpdesk systems, or log conversations for analytics. Webhooks enable near real-time forwarding of chat events to middleware or serverless endpoints so teams can build custom automation like lead scoring or outbound follow-ups.

For integration details, authentication methods, rate limits, and example code snippets, consult Easylivechat's API documentation: view Easylivechat's API reference and developer guides (https://www.easylivechat.com/api).

10 Easylivechat alternatives

Below are alternatives commonly evaluated by buyers looking for live chat, messaging, or customer engagement platforms.

Paid alternatives to easylivechat

• Zendesk Chat: Chat product from Zendesk with deep routing, ticketing integration, and enterprise support for omnichannel service.
• Intercom: Comprehensive customer messaging platform combining chat, product tours, and a help center; strong automation and user segmentation.
• Drift: Conversational marketing platform focused on sales-qualified lead routing and account-based engagement tools.
• LiveChat: Mature live chat platform with a strong app marketplace and enterprise features for large support teams.
• Olark: Simpler live chat tool focused on small businesses with useful reporting and automation.

Each paid alternative varies across pricing models (per-seat, per-concurrent agent, or volume-based) and the breadth of integrated support features. Evaluate based on required integrations, team size, and automation needs.

Open source alternatives to easylivechat

• Rocket.Chat: Open source team chat and customer messaging platform that can be self-hosted and extended to provide web chat widgets.
• Live Helper Chat: Self-hosted live chat solution with visitor tracking, customizable widgets, and an extensible architecture.
• Chatwoot: Open source customer engagement suite with web chat, inbox, automation, and integrations; suitable for teams that want control over data and hosting.

Open source options require additional setup and maintenance but offer full data control, extensibility, and potential cost savings for high-volume deployments.

Frequently asked questions about Easylivechat

What is easylivechat used for?

Easylivechat is used for real-time website messaging and lead engagement. Businesses use it to answer customer questions instantly, qualify leads, route conversations to the right teams, and reduce email/phone support load. It’s commonly applied on e-commerce sites, SaaS landing pages, and support portals to capture higher-converting interactions.

Does easylivechat integrate with CRMs?

Yes, easylivechat supports CRM integrations. The platform can push chat transcripts and lead details to popular CRMs or use webhooks and the API to custom-sync conversations into your sales stack. Verify available native connectors or plan-level integration support on Easylivechat's integration page (https://www.easylivechat.com/integrations).

How much does easylivechat cost per agent?

Easylivechat starts at $19/month per agent on the Starter plan with monthly billing; discounted annual pricing brings the effective rate down to around $15/month per agent. Professional plans typically cost more and include automation and analytics features.

Is there a free version of easylivechat?

Yes, easylivechat offers a Free Plan that includes basic chat functionality for a single agent and limited chat history. The free tier is suitable for evaluation or low-volume sites, but paid plans are recommended for multi-agent support and integrations.

Can easylivechat be used for sales lead qualification?

Yes, easylivechat supports proactive messages and visitor context for lead qualification. You can trigger targeted invites for visitors on pricing pages, use canned responses to capture contact details, and forward qualified leads to a CRM or sales inbox for follow-up.

What security measures does easylivechat offer?

Easylivechat implements standard web security practices. Communications use TLS encryption in transit, and the platform provides administrative controls such as role-based access, audit logs, and optional enterprise features like SSO on higher tiers. For compliance needs, check their security and data processing information on Easylivechat's security page (https://www.easylivechat.com/security).

Does easylivechat support multiple websites or domains?

Yes, easylivechat supports multi-site deployments. You can install the widget across several domains, configure per-site widget behavior, and centralize chats in one agent console; larger deployments often use the Enterprise plan to manage domains and routing at scale.

Can I transfer chats between agents in easylivechat?

Yes, easylivechat supports chat transfer and routing. Agents can hand off conversations to teammates or escalate to specialized teams, and admins can set routing rules based on department, skill, or availability to ensure messages reach the right person.

How does easylivechat handle chat transcripts and reporting?

Easylivechat stores chat transcripts with search and export capabilities. The platform includes basic reporting dashboards for response time, chat volume, and agent performance, while higher-tier plans unlock advanced analytics and retention options for long-term trend analysis.

Where can I get developer documentation for easylivechat?

The easylivechat API and developer guides are available online. Developers can find endpoints for sending messages, retrieving conversations, and subscribing to webhook events; visit Easylivechat's API reference to review authentication methods, sample requests, and rate limit details (https://www.easylivechat.com/api).

easylivechat careers

easylivechat typically lists openings for product, engineering, customer success, and sales roles on their company careers page. Growth-stage chat vendors often recruit specialists in integrations, security, and cloud operations to support SaaS delivery at scale.

Candidates considering roles should review responsibilities around real-time messaging systems, customer-facing support expectations, and remote collaboration norms. For hiring updates and open positions, check Easylivechat's careers page (https://www.easylivechat.com/careers).

easylivechat affiliate

easylivechat may offer partner or affiliate programs for consultants, resellers, and agencies that implement live chat for clients. Affiliate programs typically provide commission or recurring referral fees and partner dashboards for tracking referrals.

If you are an agency or consultant, evaluate partner benefits such as volume pricing, white-label options, and co-marketing support. Contact sales or view Easylivechat's partner information to learn current affiliate program details (https://www.easylivechat.com/partners).

Where to find easylivechat reviews

User reviews and operational feedback for easylivechat are available on software directories and customer review sites. Look for hands-on evaluations that cover setup, daily use, integration quality, and support responsiveness to form a practical picture.

Search for easylivechat reviews on major review platforms and community forums, and compare user-reported metrics such as uptime, average response time, and support experience to vendor-provided claims.