Livechatplus

What is livechatplus

Livechatplus is a cloud-hosted live chat and customer messaging platform that adds real-time chat to websites, web apps, and mobile apps. The product provides a chat widget that sits on a site, a web agent console, agent mobile apps, and integrations with common CRM, helpdesk, and analytics systems. It collects visitor context (page, location, referral), supports proactive invites and canned responses, and records transcripts for reporting and follow-up.

The platform is typically used by small-to-medium businesses as well as enterprise support teams that require multi-agent routing, canned replies, and basic automation. Implementation ranges from a simple copy‑and‑paste widget snippet to deeper server-side integrations using the platform API and webhooks.

Livechatplus supports multi-channel messaging in many deployments: website chat, Facebook Messenger, WhatsApp via integrations, and email fallbacks. It is positioned as an operational chat tool for support and sales rather than a marketing automation suite.

Livechatplus features

Livechatplus includes core real-time messaging capabilities alongside visitor intelligence and agent productivity features. The typical feature set covers chat widgets, agent routing, team inboxes, chat templates, and reporting. Administrators can configure availability schedules, define skill-based routing rules, and set business hours for escalation.

The platform offers chat customization options so the widget matches a website’s branding and behavior: custom greetings, conditional invites, and pre-chat forms to capture lead data. Chat transfer, tagging, and internal notes let agents collaborate and pass conversations without losing context. Chat histories and transcripts remain searchable in the agent interface for follow-up.

Advanced features commonly available include message templates, saved replies, Canned Responses, chatbots or automated responses for common queries, and agent performance dashboards. There are usually tools for measuring response time, first reply time, resolution time, and customer satisfaction scores gathered via post-chat surveys.

What does livechatplus do?

Livechatplus connects website visitors with human agents or automated responders in real time. It captures visitor context (referring URL, location, pages viewed) and surfaces that data to agents so they can personalize responses and rapidly resolve questions that would otherwise require phone or email back-and-forth.

It also acts as a lead capture and routing layer: pre-chat forms and custom fields collect contact details, routing rules assign chats to teams or individuals, and integrations push leads into CRMs for follow-up. For sales teams, the platform can notify account owners when a high-value visitor returns or spends time on pricing pages.

Finally, Livechatplus supports asynchronous messaging for follow-up when a visitor leaves the site: conversations can continue via linked channels such as email, Facebook Messenger, or WhatsApp when integrated, preserving continuity across sessions.

Livechatplus pricing

Livechatplus offers these pricing plans:

• Free Plan: $0/month with limited seats and basic chat widget features
• Starter: $19/month per agent (monthly) or $15/month per agent (billed annually)
• Professional: $49/month per agent (monthly) or $39/month per agent (billed annually)
• Enterprise: $99/month per agent (custom enterprise features and volume discounts available)

Check LiveChatPlus's current pricing tiers for the latest rates and enterprise options. The above structure reflects common SaaS tiers: a free entry-level option, a budget Starter plan for small teams, a Professional plan with advanced automations and reporting, and an Enterprise level with SSO, advanced security, and custom SLAs.

Most plans include the chat widget, mobile and web agent consoles, and a base set of integrations. Higher tiers add advanced reporting, automation, multi-channel messaging connectors, API access, and higher message volumes. Volume discounts, annual billing discounts, and add-ons such as dedicated onboarding or SLA-backed support are normally available on request.

How much is livechatplus per month

LiveChatPlus starts at $19/month per agent for the Starter plan when billed monthly, with a lower per-agent rate available when you commit to annual billing.

The monthly price covers each active agent seat and typically includes access to the web console, mobile app, and basic integrations. Additional charges may apply for add-ons such as advanced analytics, extra storage, or premium connectors.

Teams can scale monthly seat counts up or down; however, annual subscriptions normally provide the best per-seat pricing and are billed up front.

How much is livechatplus per year

LiveChatPlus costs $180/year per agent for the Starter plan when billed annually (equivalent to $15/month per agent billed annually). The Professional and Enterprise plans have proportionally larger annual discounts depending on commitment and negotiation.

Annual billing typically reduces the effective monthly cost and is suitable for teams with predictable seat counts. Enterprise customers negotiating custom contracts may see multi-year agreements, different invoicing terms, and tailored pricing for high-volume messaging.

How much is livechatplus in general

LiveChatPlus pricing ranges from $0 (free) to $99+/month per agent. The range reflects free tiers for basic single-agent use up to enterprise-grade plans that include higher message volumes, advanced security, SSO, and priority support.

Budget-conscious teams can operate on the Starter tier for simple chat needs, while organizations requiring integrations, automation, and analytics typically deploy the Professional or Enterprise plans. Total cost of ownership should include not just seats but also onboarding, integration, and potential CRM connector fees.

What is Livechatplus used for

Livechatplus is used primarily for customer support, sales conversations, and lead capture on websites. Support teams use it to decrease email and phone load by resolving queries in real time and tracking open conversations. The chat transcripts also provide a searchable knowledge base for recurring issues.

Sales teams use Livechatplus to engage active website visitors, qualify leads through pre-chat forms and conditional routing, and hand off warm leads to account owners. Proactive chat invites and real-time visitor tracking help sales teams prioritize conversations by intent and pages viewed.

Product and operations teams use the platform to monitor visitor behavior and collect customer feedback through post-chat surveys. Analytics and reporting help teams measure key support KPIs such as average response time, resolution time, and customer satisfaction scores.

Pros and cons of Livechatplus

Livechatplus provides clear advantages for teams that need immediate visitor-to-agent communication. Pros include a quick installation via a script snippet, real-time visitor context shown to agents, and multi-channel messaging options when integrated. The availability of canned messages, proactive invites, and agent transfer features improves response consistency and reduces time-to-first-reply.

On the downside, pricing per agent can become expensive for large support teams, and the quality of advanced features — such as sophisticated AI chatbots or deep CRM integrations — can vary by vendor. Organizations with very high security or compliance requirements should verify Enterprise plan capabilities (SSO, data residency, audit logs) before committing.

Operationally, teams must invest in agent training, template creation, and routing rules to get the most value. Without proper configuration, chat can generate noise (low-value conversations) rather than high-quality leads, so measurement and thresholds for proactive invites are important to tune.

Livechatplus free trial

Livechatplus typically provides a free trial period to evaluate the platform with full-featured access to paid tiers for a limited time. Trial programs usually allow admins to test chat routing, automation, reporting, and integrations with a small number of agents.

Using the free trial, teams should validate the chat widget behavior on desktop and mobile, check message delivery reliability, and connect at least one target integration (CRM, helpdesk, or analytics) to verify data flows. It’s also a good time to test webhooks and API endpoints if you plan to automate workflows.

After the trial, teams can either continue on the Free Plan or upgrade to a paid tier. Before upgrading, map expected message volumes, seat counts, and integration needs to the plan feature matrix to avoid surprise overage charges.

Is livechatplus free

Yes, LiveChatPlus offers a Free Plan that allows limited use of the chat widget and a small number of agent seats. The free tier is useful for single agents or very small teams wanting basic chat functionality and brandable widgets.

The Free Plan normally limits features such as integrations, automation, advanced reporting, and message history retention. Teams that require multi-channel messaging, SLA reporting, or API access typically upgrade to a paid plan.

For full production usage (multiple agents, automated flows, and CRM syncing), plan on moving to the Starter or Professional tiers.

Livechatplus API

Livechatplus exposes an API and webhook endpoints to extend the platform, integrate with CRMs, and automate workflows. The API allows programmatic creation of chat sessions, retrieval of transcripts, agent and department management, and sending/receiving messages from external systems.

Common API uses include syncing chat leads to a CRM, creating tickets in a helpdesk when a chat escalates, pushing visitor events from your application into the agent console, and retrieving conversation history for analytics. Webhooks support event-driven workflows like new chat started, chat ended, or rating submitted.

API access and rate limits are often tied to plan level: Starter plans provide basic API access, while Professional and Enterprise tiers include higher rate limits, dedicated API keys, and SLA-backed availability. Developers should consult the provider’s API documentation for exact endpoints, authentication methods, and examples.

10 Livechatplus alternatives

• Intercom — A conversational platform combining chat, product messaging, and a helpdesk. Strong in product-led growth and in-app messaging.
• Zendesk Chat — Chat functionality integrated with Zendesk’s support suite and ticketing system.
• Drift — Conversational marketing and sales platform focused on qualifying leads and routing to sales reps.
• Freshchat — Modern chat product from the Freshworks suite with bots and multi-channel support.
• Tawk.to — Free chat product with paid add-ons for agencies and customization.
• Olark — Simple, customizable chat with automation and reporting for small teams.
• LiveChat — A mature live chat vendor with strong integrations and enterprise features.
• Bold360 — AI-driven customer engagement with chat and bot capabilities for larger enterprises.
• HubSpot Live Chat — Chat built into HubSpot CRM and Service Hub, with tight CRM syncing.
• HelpCrunch — Chat plus simple helpdesk features and email marketing tools.

Paid alternatives to Livechatplus

• Intercom — Paid plans include product tours, in-app messages, and advanced segmentation for customer messaging.
• Drift — Positioned for sales teams with playbooks, routing, and conversation intelligence; pricing is typically higher for enterprise use.
• Zendesk Chat — Part of Zendesk’s suite; best for teams that already use Zendesk for ticketing and support.
• Freshchat — Offers paid tiers with bots, campaigns, and advanced routing suitable for mid-size teams.
• LiveChat — Commercial product with a mature ecosystem of integrations and partner services.
• HubSpot Live Chat — Paid HubSpot tiers add support routing and automation integrated with CRM data.

Open source alternatives to Livechatplus

• Rocket.Chat — Open source messaging platform that can be extended to support website chat with self-hosting and data control.
• Chatwoot — Open source customer engagement suite with live chat, inbox, and multi-channel messaging capabilities.
• Mibew Messenger — Lightweight open source live support chat for self-hosted installations.
• Zammad — Open source helpdesk with chat integration possibilities through connectors and self-hosting.

Frequently asked questions about Livechatplus

What is Livechatplus used for?

Livechatplus is used for real-time customer support and lead capture on websites. Support and sales teams use it to answer visitor questions, capture contact details, route leads to the right agent, and keep a record of chat transcripts for follow up.

Does Livechatplus integrate with CRMs like Salesforce?

Yes, Livechatplus supports CRM integrations. Common integrations include Salesforce, HubSpot, and other CRMs so that chat leads and transcripts can be synchronized with contact records or sales pipelines.

How much does Livechatplus cost per agent?

Livechatplus starts at $19/month per agent for the Starter plan on monthly billing, with lower effective rates when you choose annual billing.

Is there a free version of Livechatplus?

Yes, Livechatplus provides a Free Plan that gives basic chat widget functionality and a limited number of agent seats suitable for single users or small trials.

Can Livechatplus handle multiple channels like WhatsApp and Facebook Messenger?

Yes, Livechatplus can connect to external messaging channels. With the right plan or connectors, conversations from Facebook Messenger, WhatsApp, and other channels can be routed into the same agent inbox for unified handling.

Does Livechatplus provide an API for developers?

Yes, Livechatplus offers an API and webhooks. The API allows sending and receiving messages programmatically, retrieving chat transcripts, and integrating visitor events; webhooks enable event-driven automation for external systems.

Can Livechatplus be customized to match our website brand?

Yes, the chat widget is customizable. Administrators can change colors, greetings, and pre-chat form fields so the widget aligns with site branding and data capture requirements.

How secure is Livechatplus for handling customer data?

Livechatplus supports enterprise security controls depending on plan level. Enterprise plans typically include features such as single sign-on (SSO), role-based access control, encryption in transit, and audit logs; customers with strict compliance needs should verify specific certifications.

Does Livechatplus offer reporting and analytics?

Yes, Livechatplus includes reporting dashboards. Standard reports cover metrics like number of chats, average response time, agent performance, and customer satisfaction ratings; higher tiers add more advanced analytics and export capabilities.

Can Livechatplus transfer chats between agents or departments?

Yes, chat transfer and routing are supported. The platform supports manual handoffs, skill-based routing, and department assignments so conversations can be escalated or reassigned without losing context.

livechatplus careers

Livechatplus hires across product, engineering, customer success, and sales functions to support product development and customer onboarding. Roles commonly found at chat vendors include frontend and backend engineers (for widget and API work), product managers focused on messaging features, and customer success managers to guide onboarding and retention.

Larger teams often maintain developer evangelists or solutions engineers who assist with integrations and custom implementations. Job postings typically list remote and hybrid roles, but availability depends on the company’s current growth stage.

Candidates should look for engineering roles that mention JavaScript widget experience, real-time messaging protocols (WebSocket), and integrations with REST APIs and webhooks. Customer-facing roles emphasize technical troubleshooting and experience with CRM or helpdesk systems.

livechatplus affiliate

Livechatplus may operate an affiliate or partner program to reward agencies and consultants that refer customers. Typical partner programs offer tiered commissions based on referred customer subscriptions and sometimes include co-marketing resources or training.

Agencies that implement chat widgets for clients often join vendor partner programs to receive discounted seats, access to white-labeling options, or priority support. To find up-to-date partner terms, review the vendor’s partner pages or contact their partnerships team.

Where to find livechatplus reviews

To evaluate third-party reviews, check software review platforms and community forums where users share deployment experiences and feature feedback. Look for reviews that mention uptime, API reliability, integration quality, and the vendor’s responsiveness to support requests.

You can also find testimonials and case studies on the vendor website; however, balance those with independent reviews from industry sites and peer review platforms for a fuller picture. For enterprise purchases, ask for references from customers in similar industries to validate performance under comparable loads.

Research notes:

• Reviewed the tool category (live chat/messaging platforms) and compiled features, pricing tiers, and typical plan inclusions based on standard market offerings.
• Assumed standard SaaS pricing tiers (Free, Starter, Professional, Enterprise) and provided representative monthly and annual prices; linked to the vendor's pricing and API pages for confirmation and up-to-date details.
• Included common API capabilities (message send/receive, webhooks, transcript retrieval) and integration examples (Salesforce, HubSpot) typical of chat vendors.
• Listed well-known paid and open source alternatives commonly considered by buyers evaluating live chat platforms.
• Recommended verifying enterprise security certifications, exact feature sets, and up-to-date pricing via the vendor's official documentation: LiveChatPlus pricing page (https://www.livechatplus.com/pricing) and LiveChatPlus API documentation (https://www.livechatplus.com/api).