Revechat

What is revechat

Revechat is a customer messaging platform that combines live chat, automated chatbots, voice/video calling and multichannel inbox features to help support and sales teams communicate with website visitors and customers. The product is built to route conversations, capture leads, automate routine responses, and hand off sessions to human agents across channels including web chat, WhatsApp, Facebook Messenger, SMS and email.

Revechat targets customer support teams, e-commerce sites, SaaS businesses and contact centers that need a unified view of customer conversations and the ability to automate common interactions. Typical buyers include customer support managers, head of sales, marketing operations and IT teams evaluating a solution to reduce response times and centralize messaging.

The platform is delivered as a cloud service with browser-based dashboards, native mobile apps for agents, and integrations for CRM, helpdesk and ecommerce systems. Administrators can configure routing rules, canned responses, chat widgets, and analytics without code, while developers can extend behavior using the API and webhooks.

Revechat features

What does revechat do?

Revechat provides capabilities across three primary areas: real-time agent chat, conversational automation, and multichannel message routing. Core functions include:

• Live chat widget: Real-time website chat with proactive messaging, visitor tracking, and offline forms.
• AI chatbots and rule-based bots: Build conversational flows to answer FAQs, qualify leads, and escalate to agents when needed.
• Multichannel inbox: Consolidate chats from web, WhatsApp, Facebook Messenger, SMS and email into a single agent workspace.
• Voice and video calling: Start voice or video sessions from the chat window for richer support interactions.
• Automations and routing: Auto-assign conversations, configure SLA rules, and trigger workflows based on visitor behavior.
• Agent collaboration: Internal notes, transfers, shared inboxes, and presence indicators for team coordination.
• Analytics and reporting: Conversation metrics, agent performance dashboards, funnel and conversion reports.
• Integrations: Pre-built connectors for CRMs, help desks, ecommerce platforms and marketing tools.

Administrators get controls for user roles, single sign-on (SSO), custom branding of the chat widget, and compliance settings. The platform supports multilingual bots and widget localization to meet global support needs.

Revechat pricing

Revechat offers these pricing plans:

• Free Plan: $0/month with limited seats, basic chat widget and trial chatbot functionality
• Starter: $19/month per agent billed monthly (discounts available for annual billing) — includes multichannel inbox, basic bots and core integrations
• Professional: $49/month per agent billed monthly — adds advanced automation, voice/video, richer analytics and priority support
• Enterprise: Custom pricing for high volume, dedicated SLAs, advanced security, SSO and onboarding services

Pricing varies by number of agents, channels enabled (for example WhatsApp or SMS may incur carrier fees), and add-ons such as AI bot credits or dedicated IP numbers. Check ReveChat's current pricing plans for the latest rates and enterprise options.

How much is revechat per month

Revechat starts at $0/month for the Free Plan. Paid plans typically start around $19/month per agent when billed monthly for entry-level features and rise to $49/month per agent or more for professional features. Monthly billing is flexible but can be more expensive than annual commitments for the same feature set.

How much is revechat per year

Revechat costs from approximately $0 to $588/year per agent depending on plan and billing cadence. Annual billing commonly reduces the effective monthly rate — for example a $49/month plan billed annually would cost roughly $588/year per agent. Exact annual pricing and volume discounts are available through Revechat sales.

How much is revechat in general

Revechat pricing ranges from $0 (free) to $49+/month per agent. Entry-level plans cover small teams and basic chat needs, while mid-tier plans add automation, voice/video and enhanced analytics. Enterprise contracts include custom pricing for scale, security and integration requirements.

What is revechat used for

Revechat is used to centralize customer messaging and reduce response times by combining automation with human support. Common uses include live customer support on websites, pre-sales qualification for inbound leads, order tracking and status updates for e-commerce stores, and conversational marketing campaigns that engage visitors with targeted messages.

Support teams use Revechat to manage queues, route customers to the right agent or department, and pull customer data from the CRM into conversations to provide faster, personalized responses. Sales teams use chatbots to qualify leads and schedule meetings, then transfer hot prospects to sales reps in real time.

Marketing and product teams use the platform to run in-app or on-site messaging campaigns, capture user intent signals, and measure conversion impact from chat-driven interactions. The built-in analytics help teams optimize bot flows, identify common friction points, and improve self-service coverage.

Pros and cons of revechat

Pros:

• Centralized multichannel inbox that reduces agent context switching and unifies web chat, WhatsApp, Messenger and SMS.
• Flexible bot builder supporting both simple FAQs and multi-step qualification flows, lowering first-response times.
• Voice and video capabilities embedded into chat for higher-touch support when needed.
• Pre-built integrations with CRMs and ecommerce platforms to sync conversations and contact records.
• Role-based admin controls, SSO and enterprise options for larger organizations.

Cons:

• Pricing per agent and per channel can add up for large teams or when enabling premium channels like WhatsApp.
• Advanced customizations and enterprise-grade deployment often require sales engagement and a paid plan.
• Teams with highly specialized workflows may need developer work to fully integrate custom data sources via the API.
• Some organizations prefer native deeply-integrated suites (helpdesk + chat) rather than a specialized chat-first vendor.

Revechat free trial

Revechat typically offers a free tier or trial period to evaluate core features before purchasing. Trial access usually includes the chat widget, basic bot functionality and access for a small number of agents so teams can test routing, automation and widget customization.

During the trial, teams should validate key scenarios: widget behavior across pages, bot handoff to human agents, integration with CRM for contact lookup, and basic reporting. Trials are also a good time to test WhatsApp or SMS channel setup because these channels require additional verification and possible carrier provisioning.

For the most current trial details and any promotional offers, review ReveChat's pricing plans or contact their sales team for a guided demo and trial extension for enterprise evaluations.

Is revechat free

Yes, Revechat provides a Free Plan with basic chat capabilities and limited seats so teams can try the product at no cost. The Free Plan typically limits advanced features like voice/video, premium automations and some channel connectors. For production use or larger teams, a paid Starter or Professional plan is commonly required.

Revechat API

Revechat exposes API endpoints and webhooks that let developers integrate conversation data, push notifications, and automate workflows. Typical API capabilities include:

• Sending and receiving messages programmatically to/from users across supported channels
• Retrieving conversation transcripts, visitor metadata and agent assignment details
• Creating and updating contact profiles and conversation tags
• Subscribing to webhook events for new messages, conversation status changes and bot events
• Managing bot flows, canned responses and routing rules in some implementations

The API supports JSON payloads and standard REST patterns. Developers can use webhooks to keep back-end systems synchronized in real time and build custom middleware to forward messages into internal tools or data warehouses. For official developer documentation and authentication details, consult Revechat's API documentation.

Revechat also integrates with middleware connectors and automation platforms like Zapier to enable no-code integrations for common workflows such as creating CRM leads from chat conversations or sending notifications to team collaboration tools.

10 Revechat alternatives

• Intercom — Conversational support platform with sophisticated bots, product messaging and an integrated help center
• Drift — Conversation-driven marketing platform with playbooks for sales qualification and calendar booking
• Zendesk — Customer service suite with Zendesk Messaging for chat and deep ticketing integration
• Tawk.to — Free live chat solution with optional paid add-ons and simple widget management
• Freshchat — Freshworks messaging product that pairs chat, bots and in-app campaigns with Freshdesk integration
• Olark — Simple live chat focused on usability and straightforward reporting for small businesses
• LivePerson — Enterprise conversational AI and messaging platform with global carrier support
• HubSpot Live Chat — Part of HubSpot CRM with chatflows and automatic lead capture into CRM records
• Chatwoot — Open source customer messaging platform for consolidating inboxes and self-hosting
• Rocket.Chat — Open source real-time communication platform that can be extended for customer messaging

Paid alternatives to Revechat

• Intercom: Positioned for product-led growth teams; strong product messaging and targeted campaigns, more expensive at scale.
• Drift: Focused on revenue conversion with playbooks and sales alignment; higher price for B2B sales use cases.
• Zendesk: Best when you need a full ticketing system tightly integrated with chat; pricing scales with support features.
• LivePerson: Enterprise-grade conversational AI and carrier-negotiated messaging; suited for global organizations.
• Freshchat: Integrates well with Freshworks ecosystem; competitive pricing with solid automation and in-app messaging.

Open source alternatives to Revechat

• Chatwoot: Active open source project that provides multi-channel inbox, automation rules and self-hosting options for teams wanting full data control.
• Rocket.Chat: Primarily team chat but can be extended for customer messaging; suitable for organizations that want a unified internal and external messaging platform.
• Mibew Messenger: Lightweight open source live chat designed for website embedding and basic chat routing.
• LiveHelperChat: Self-hosted PHP chat system with operator chat panel, canned responses and visitor tracking.
• Rasa: Open source conversational AI framework for teams that want to build custom, production-grade chatbots with full control over NLU and dialogue policies.

Frequently asked questions about Revechat

What is Revechat used for?

Revechat is primarily used for live customer support and multichannel messaging. Teams use it to handle website chat, automate FAQs with bots, route conversations across channels like WhatsApp and Facebook Messenger, and escalate to voice or video when needed. It helps unify customer conversations and reduces response time across channels.

Does Revechat integrate with CRMs?

Yes, Revechat integrates with popular CRMs. Revechat offers connectors and APIs to sync conversation history and contact attributes with CRM systems so agents have contextual customer information during chats. Check their integrations page for specific CRM connectors and setup instructions.

How much does Revechat cost per agent per month?

Revechat starts at $19/month per agent for entry-level paid plans when billed monthly, with a Free Plan at $0/month for small-scale evaluation. Higher tiers with advanced automation, voice/video and enterprise features cost more; consult ReveChat's pricing for exact figures.

Is there a free version of Revechat?

Yes, Revechat offers a Free Plan. The Free Plan allows small teams to test basic website chat and initial bot functionality without cost, but it typically restricts advanced channels, automations and reporting available on paid plans.

Can Revechat handle WhatsApp and Facebook Messenger?

Yes, Revechat supports WhatsApp and Facebook Messenger channels. Those channels are available as add-ons or part of paid tiers and may require additional setup, such as business verification for WhatsApp or page linking for Messenger.

Does Revechat provide a chatbot builder?

Yes, Revechat includes a chatbot builder. The platform supports both rule-based flows and AI-enhanced responses to automate common queries, qualify leads and route conversations to human agents when escalation is required.

Can I use Revechat for sales lead qualification?

Yes, Revechat is suitable for sales qualification. You can design bot flows to ask qualifying questions, capture contact details, assign lead scores and automatically schedule meetings or create CRM records for follow-up.

Does Revechat offer mobile apps for agents?

Yes, Revechat provides mobile agent applications. Native mobile apps let agents receive messages, respond on the go, and manage conversations when away from the desktop, helping reduce response times for mobile-first support teams.

How secure is Revechat for enterprise use?

Revechat supports enterprise security features. Typical offerings include role-based access, SSO, encrypted connections and options for data retention policies. For details on certifications and compliance, consult Revechat's security documentation.

Can I export conversation transcripts from Revechat?

Yes, you can export conversation transcripts and reports. Revechat provides options to download chat transcripts for archiving, compliance or analytics; exports can usually be performed from the admin console or via the API for automated data workflows.

revechat careers

Revechat hires across product, engineering, sales and customer success roles to support product development and global customer deployments. Common openings include software engineers focused on real-time systems, product managers for conversational AI features, and customer success managers for onboarding enterprise accounts. Check Revechat's official careers page for current openings and application instructions.

revechat affiliate

Revechat runs partner and reseller programs for agencies and technology partners who want to resell the product or provide integration and implementation services. Affiliate and partner programs typically include revenue-sharing, co-marketing resources and partner portals. Contact Revechat's partnerships team or view their partner information on the website to join.

Where to find revechat reviews

You can find user reviews and ratings for Revechat on major software review sites such as G2 and Capterra. For comparative feedback and user case studies, search for "ReveChat reviews on G2" or "ReveChat reviews on Capterra" to read customer experiences, pros/cons and feature ratings. Also review community forums and trust review sites for additional qualitative insights.