Wp-livechat

What is wp-livechat

WP Live Chat is a WordPress plugin that provides a real-time chat widget, visitor monitoring, and lead capture tools for websites running on WordPress. It is designed to be installed directly on WordPress sites so that site owners retain control over configuration and data while offering live support, automated messages, and offline message collection.

The plugin is positioned for small to medium-sized businesses, WooCommerce shops, and agencies that want to add chat support without adopting a full SaaS helpdesk. It includes features typical of dedicated chat platforms—chat routing, canned replies, visitor details, and integrations with common services—while remaining lightweight and optimized for WordPress environments.

WP Live Chat can be used as a free basic chat solution or extended through paid plans and add-ons that unlock advanced features such as multiple simultaneous operators, analytics, message history, and priority support. The vendor maintains documentation and a pricing page for plan details and enterprise options.

WP Live Chat features

WP Live Chat includes a set of features intended for on-site support teams, marketing, and customer service. The feature set balances simplicity with extensibility for WordPress users.

• Widget customization and placement. The chat widget is configurable for colors, greetings, operator avatars, and behavior (e.g., minimize on mobile, timed greetings). This lets sites match brand and UX requirements.
• Visitor tracking and proactive invitations. You can view visitor location, referral source, and active pages, and send proactive chat invitations based on rules.
• Canned messages and quick responses. Agents can use saved replies for frequent questions, lowering response times and ensuring consistent answers.
• Offline messaging and email capture. When agents are unavailable, the widget collects messages and sends email notifications so businesses do not lose leads.
• Multi-operator support and routing. Paid tiers add support for multiple concurrent agents, agent availability statuses, and message routing.
• File sharing and attachments. Visitors and agents can exchange images and files where enabled.
• Chat transcripts and analytics. Conversation logs, response time metrics, and conversion tracking help evaluate chat effectiveness.
• WooCommerce and WordPress integration. The plugin exposes customer and order context to agents for faster resolutions, and supports WordPress user data mapping.
• Integrations and automation. Built-in connectors and webhook support link chat events to CRM, helpdesk, and marketing automation tools.

For a full list of technical and user-facing capabilities, review the WP Live Chat feature documentation on the vendor site: view WP Live Chat features (https://www.wp-livechat.com/features). The documentation also shows configuration examples and screenshots.

What does wp-livechat do?

WP Live Chat provides an embeddable chat interface on WordPress pages that allows site visitors to initiate conversations with support agents or leave inquiries when offline. It captures visitor context (URL, source, time on page), delivers that context to agents, and stores transcripts for review.

The plugin supports automated greetings and configurable behavior to increase engagement and reduce friction for common workflows such as pre-sales questions and checkout assistance. Agents use a dashboard inside WordPress (or a dedicated console if provided) to accept chats, send canned replies, and escalate issues.

Beyond synchronous chat, WP Live Chat collects offline messages, notifies teams by email, and can push chat data to third-party systems via webhooks or API calls so that conversations are recorded in a CRM or ticketing system.

WP Live Chat pricing

WP Live Chat offers these pricing plans:

• Free Plan: $0/month with basic widget, single operator, and offline messages
• Starter: $3/month (billed annually $36/year) or $5/month billed monthly, adds multi-operator support and simple analytics
• Professional: $9/month (billed annually $108/year) or $12/month billed monthly, includes chat transcripts, file sharing, and priority email support
• Enterprise: $29/month (billed annually $348/year) or custom billing, adds advanced routing, SSO options, dedicated onboarding, and service-level support

These tiers reflect common vendor packaging: the Free Plan provides basic functionality, while the Starter and Professional plans enable team collaboration and improved reporting. The Enterprise plan or custom quotes are appropriate for sites needing high-availability configurations or white-glove onboarding.

Check WP Live Chat's current pricing plans (https://www.wp-livechat.com/pricing) for the latest rates, promotional offers, and enterprise options.

How much is wp-livechat per month

WP Live Chat starts at $0/month for the Free Plan; paid plans start at $3/month when billed annually for the Starter tier, or $5/month on a monthly billing cycle. Monthly billing is typically more expensive per month than annual prepayment.

Most small sites begin on the free tier and upgrade to the annual Starter or Professional plans to lower the effective monthly cost while gaining features like multiple operators and chat history.

How much is wp-livechat per year

WP Live Chat costs $36/year for the Starter plan when billed annually ($3/month x 12). The Professional plan is typically $108/year under annual billing, and the Enterprise plan is commonly $348/year under standard annual pricing or available via a custom contract.

Annual billing usually reduces per-month costs compared with monthly plans and is recommended for businesses that plan to use chat continuously.

How much is wp-livechat in general

WP Live Chat pricing ranges from $0 (free) to $29+/month per site. Free usage is common for single-agent, low-traffic sites. Paid plans add collaboration, analytics, and integration features and typically scale by number of agents or sites.

Costs can increase if you require custom integrations, dedicated hosting, or enterprise-level SLAs. Factor in optional add-ons such as SMS notifications, advanced analytics, or third-party connector subscriptions when planning a budget.

What is wp-livechat used for

WP Live Chat is used to provide real-time customer support on WordPress websites, reduce response times, and convert visitors into leads or customers. Common uses include pre-sales assistance, technical support, customer success check-ins, and checkout assistance for e-commerce stores.

E-commerce support: agents can answer product or shipping questions in real time and reduce cart abandonment. For WooCommerce stores, the plugin exposes order context to agents so they can reference invoices and order history during conversations.

Lead capture: proactive chat invitations and gated offline messages function as lead generators. Conversations can be routed into a CRM pipeline via API or webhooks so sales teams can follow up.

Support triage: the chat interface is used to collect initial issue details and create tickets in external helpdesk systems. For teams without a full ticket platform, chat transcripts serve as searchable records for recurring issues.

Pros and cons of wp-livechat

WP Live Chat provides a WordPress-native chat experience with control over the plugin environment and data. Because it is installed on the same CMS, configuration and theme alignment are straightforward, and there are options for on-premises behavior or hosted connectivity.

Pros:

• Easy WordPress integration and WooCommerce context
• Option to use a Free Plan for low-volume sites
• Customizable widget to match branding without complex CSS
• Lower cost for small teams compared to enterprise SaaS chat tools
• Webhooks and API options for connecting to CRMs and automation tools

Cons:

• Feature set can be less advanced than full SaaS products (fewer built-in AI features, limited omnichannel routing)
• Scaling to large numbers of concurrent agents may require Enterprise-level plans or additional hosting resources
• Support and SLAs depend on the selected plan; free users have limited dedicated support
• Some integrations require paid tiers or manual configuration

When choosing WP Live Chat, weigh control and cost against the advanced automation and analytics offered by larger chat platforms.

WP Live Chat free trial

WP Live Chat typically offers a Free Plan that acts as a trial or entry-level tier for users who want to evaluate core chat functionality. This plan gives access to the chat widget, offline messages, and basic customization.

Paid plans usually provide a money-back or limited-time trial window for upgrades; check the vendor's policies if you need to test team or enterprise features before committing. The vendor's pricing page details trial terms and upgrade paths.

Is wp-livechat free

Yes, WP Live Chat offers a Free Plan. The Free Plan includes a basic embeddable widget, offline message capture, and single-agent support so small sites can add live chat without immediate cost. Upgrades unlock multi-operator, analytics, and integration features.

WP Live Chat API

WP Live Chat provides API capabilities to extend the plugin beyond basic widget functions. Typical API features include REST endpoints for retrieving chat transcripts, webhooks for real-time event delivery (new chat, message, offline message), and JavaScript hooks to control widget behavior on the client side.

Developers can use the API to push chat data into CRMs, ticketing systems, or analytics platforms and to trigger automated workflows when visitors interact with the chat widget. Common patterns include creating a lead record when an offline message is submitted or appending chat transcripts to a customer record in a CRM.

For front-end customization, a JavaScript SDK or global widget API allows sites to programmatically open chats, set visitor metadata (such as logged-in user ID or cart content), and listen for chat state changes. This is useful for context-aware greetings or for connecting chats with other UI flows on the site.

If you require advanced integration details such as endpoint URLs, authentication methods, rate limits, and example payloads, consult the vendor's developer documentation: WP Live Chat API documentation (https://www.wp-livechat.com/api). The docs include sample webhook receivers and code snippets for common languages.

10 WP Live Chat alternatives

When evaluating WP Live Chat, compare it against both hosted SaaS chat platforms and open source/chat-focused packages depending on your needs for scalability, features, and pricing.

Paid alternatives to wp-livechat

• LiveChat — Full-featured SaaS chat with omnichannel routing, apps, and advanced reporting suited to mid-market and enterprise teams.
• Tidio — Chat plus chatbot builder with marketing automation and multi-channel support; integrates directly with WooCommerce.
• Zendesk Chat — Part of the Zendesk suite, providing strong ticketing integration and enterprise features for support teams.
• Intercom — Conversational support and product messaging platform with robust automation and customer data features; higher cost.
• Olark — Simple, reliable chat with reporting and a range of integrations aimed at small to medium businesses.

These paid platforms typically offer more advanced analytics, AI-powered routing, and richer app ecosystems compared with lighter WordPress-native plugins.

Open source alternatives to wp-livechat

• Rocket.Chat — Open source team chat and customer-facing widgets that can be self-hosted and extended with integrations.
• LiveHelperChat — PHP-based open source live chat that can be installed on your server and integrated into websites.
• Mibew — Also known as Open Web Messenger; a lightweight open source live chat with basic operator and visitor features.

Open source options offer control and the ability to self-host, but often require more technical setup and maintenance compared with WordPress plugins or hosted SaaS platforms.

Frequently asked questions about WP Live Chat

What is WP Live Chat used for?

WP Live Chat is used for providing real-time support and lead capture on WordPress websites. Site owners deploy the chat widget to answer pre-sales questions, assist customers during checkout, and capture offline messages for follow-up. It integrates with WooCommerce to provide agent context for orders and customer accounts.

Does WP Live Chat integrate with WooCommerce?

Yes, WP Live Chat supports WooCommerce integration. Agents can see order and customer context during chats, and proactive messages can be triggered on cart or checkout pages to reduce abandonment. Integration setup is done through the plugin settings and optional add-ons.

How much does WP Live Chat cost per month?

WP Live Chat starts at $0/month for the Free Plan; paid plans start at $3/month when billed annually for the Starter tier, with higher tiers offering more operators and analytics. Monthly billing rates are typically higher than annual prices.

Is there a free version of WP Live Chat?

Yes, WP Live Chat offers a Free Plan. The Free Plan includes a basic widget, offline messaging, and single-agent usage suitable for small sites or trial purposes. Upgrading to paid plans unlocks team features and advanced integrations.

Can WP Live Chat be used for CRM integration?

Yes, WP Live Chat can integrate with CRMs via webhooks or the plugin API. You can forward chat transcripts and offline messages into CRM records or use third-party middleware such as Zapier to create automated workflows. Vendor documentation provides typical webhook payloads and examples.

Does WP Live Chat offer a mobile app for agents?

Some WP Live Chat setups offer mobile access via a web console or mobile-optimized agent panels. While the core plugin is WordPress-based, vendors may provide a lightweight mobile interface or guidance to connect mobile device notifications via email/SMS or third-party integrations.

How secure is WP Live Chat?

WP Live Chat’s security depends on site-level controls and plugin configuration. Because it runs on WordPress, security best practices—secure hosting, TLS/HTTPS, keeping WordPress and plugins up to date, and using strong credentials—are essential. Enterprise plans may add additional security or compliance features.

Can I transfer chat transcripts to external systems?

Yes, chat transcripts can be exported or forwarded to external systems. Use the plugin’s transcript export, webhooks, or API endpoints to push conversation data into CRMs, analytics platforms, or ticket systems for long-term storage and reporting.

Does WP Live Chat support multiple agents?

Yes, multiple operators are supported on paid plans. Upgrading to Starter or Professional enables concurrent agent sessions, presence indicators, and routing so teams can share workload and avoid missed chats.

What training and documentation are available for WP Live Chat?

WP Live Chat provides documentation, setup guides, and knowledge base articles. The vendor maintains step-by-step installation instructions, configuration examples, and developer API docs to help administrators and developers integrate the widget with WordPress sites and external systems.

wp-livechat careers

WP Live Chat’s team and hiring information are typically available on the vendor’s website or corporate pages. Roles commonly associated with chat plugin vendors include product management, WordPress development, customer support, and technical documentation. Candidates interested in working with WordPress-centric SaaS or plugin teams should review the vendor’s career listings and GitHub or blog for signs of active development.

wp-livechat affiliate

The WP Live Chat vendor may offer an affiliate or reseller program for agencies and developers. Affiliate programs often provide a referral link or coupon code and pay commissions for signups or first-year plan purchases. Check the vendor’s partner or affiliate section for application details and commission structures.

Where to find wp-livechat reviews

Independent reviews and user feedback can be found on the WordPress.org plugin repository (if the plugin is listed), software review sites, and on marketplace listings. Search for WP Live Chat reviews and comparisons on WordPress plugin directories and hosting provider blogs to see real-world user experiences and performance notes. For official testimonials and case studies, consult the vendor’s site and customer stories pages.