Aivo

What is aivo

Aivo is a conversational AI platform focused on customer service and contact center automation. It provides AI-driven virtual assistants, live chat augmentation, and voice channel automation to help support teams handle higher volumes of inquiries while preserving response quality. The platform is designed for mid-market and enterprise organizations across retail, finance, telecom, travel, and other customer-facing industries.

Aivo emphasizes natural language understanding (NLU) and low-code tools that let subject-matter experts design conversation flows without heavy engineering. It supports multilingual interactions, context-aware responses, escalation to human agents, and analytics that surface friction points and automation opportunities.

Aivo is typically sold as a hosted SaaS product with professional services for implementation, training, and tuning. Enterprise buyers can expect SLAs, advanced security controls, and options for on-premises or private cloud deployments where required.

Aivo features

What does aivo do?

Aivo builds and runs AI-driven conversational agents that automate routine customer support tasks across web chat, mobile messaging, social channels, and voice. The platform converts unstructured customer messages into intents and entities, maps them to workflows, and either executes automated responses or triggers handoffs to live agents.

Aivo includes tools for designing conversation flows, training NLU models, configuring escalation rules, and orchestrating multi-step tasks like order lookup or appointment scheduling. It also supports context management so conversations can persist across channels and sessions, improving continuity for customers.

Operational features include real-time monitoring dashboards, conversation analytics, A/B testing of conversation variants, and reporting on containment rates, deflection, and agent assist metrics. Administrators can add or update knowledge base content and conversation templates without developer intervention.

Key platform capabilities include:

• Multichannel routing: Support for web chat, in-app messaging, WhatsApp, Facebook Messenger, SMS, and voice channels
• NLU and intent detection: Language models that detect user intent and extract entities for structured processing
• Agent assist and hybrid routing: Automated suggestions to agents and smooth escalation from bot to human
• Knowledge base management: Centralized content management with versioning and analytics
• Analytics and reporting: Dashboards for containment, conversation health, and ROI measurement
• Integrations and APIs: Connectors for CRMs, ticketing systems, contact center platforms, and analytics tools

Aivo also invests in language coverage and domain adaptation, providing pre-built vertical templates and training accelerators for industries such as banking and e-commerce.

Aivo pricing

Aivo offers custom pricing focused on the scale of usage, channels, and implementation services. Pricing is typically structured around concurrent conversations, monthly active users, or a blended usage metric, plus implementation and support fees. For exact, current rates and options, check Aivo's pricing plans.

Because Aivo targets enterprise buyers, many customers receive quotes that combine software subscriptions, professional services for configuration and integrations, and optional managed services. Typical commercial elements include a setup fee, a monthly subscription, and costs for premium channels such as voice or WhatsApp.

Below are representative plan categories vendors in this category use; these are illustrative groupings that reflect how Aivo packages features and services:

• Free Plan: Generally not available; Aivo positions itself for paid deployments and enterprise trials rather than a permanent free tier
• Starter: $199/month (indicative) for small teams or pilot deployments, includes basic chatbot functionality for one channel and limited integrations
• Professional: $799/month (indicative) for production bots across multiple channels, advanced NLU tuning, and reporting
• Enterprise: Custom pricing for high-volume deployments, dedicated SLAs, advanced security, and professional services

These example prices should be treated as indicative ranges. For accurate, binding quotes and to compare channel and usage costs, consult Aivo's pricing plans directly or contact their sales team via their contact options.

How much is aivo per month

Aivo starts at $199/month for a small pilot or Starter-equivalent deployment when priced on a monthly-subscription model. That starting figure reflects a minimal production package with limited concurrent conversations and basic integrations. Actual monthly cost scales with the number of channels, conversation volume, SLA requirements, and whether voice or premium messaging channels are included.

Many customers negotiate yearly commitments with volume discounts, reserved capacity, or professional services built into the contract, so month-to-month costs can vary significantly. For businesses planning live production use, expect monthly pricing to climb into the mid-hundreds or thousands depending on scale and customization.

For the most accurate per-month cost based on your use case and expected volumes, view Aivo's pricing plans or request a custom quote from Aivo's sales team.

How much is aivo per year

Aivo costs approximately $2,388/year for an illustrative Starter plan priced at $199/month when billed monthly and multiplied by twelve. Annual billing arrangements often include discounts: Aivo and similar vendors may offer a 10–20% discount for annual prepayment, bundled services, or multi-year contracts.

For Professional and Enterprise customers, yearly totals include setup and implementation fees, training, integrations, and possibly a managed services fee. Annual contracts make sense for organizations that need stability, SLA commitments, and dedicated onboarding.

To get a formal annual quote that reflects discounts and bundled services, check Aivo's pricing plans or contact Aivo's commercial team.

How much is aivo in general

Aivo pricing ranges from $199/month to $2,500+/month depending on scale and channel mix. Small pilots and proofs-of-concept will be at the lower end of that range, while enterprise-grade deployments with voice, WhatsApp, advanced integrations, and dedicated support can push total costs into the low- to mid-five-figures per month.

Total cost of ownership should factor in implementation services, ongoing content and model tuning, integration work with CRMs or contact center platforms, and the internal resources needed to manage conversational experiences. When budgeting, include both direct subscription fees and indirect costs such as staff time and monitoring.

For specific pricing options aligned to your expected volume and channels, consult Aivo's pricing plans or request a tailored proposal from their sales team.

What is aivo used for

Aivo is used primarily to automate customer-facing conversations and reduce the workload on contact center agents. Common uses include resolving frequently asked questions, checking order status, processing returns, handling basic account inquiries, and answering product or service questions. The automation layer handles predictable flows so human agents can focus on complex cases.

Beyond simple Q&A, Aivo supports transactional journeys such as appointment scheduling, payment processing (via integrations to payment gateways), and lead qualification for sales teams. It is often deployed to deflect volume from phone channels to messaging and chat where automation is more cost-effective.

Aivo is also used as an agent-assist tool: it listens to live conversations and surfaces suggested replies, customer context, and knowledge base articles to human agents. This hybrid deployment improves first-contact resolution and reduces average handle time.

Operational teams use Aivo for continuous improvement: conversation analytics identify failing intents, knowledge gaps, and escalation trends. Product and CX teams can iterate on conversational content and routing logic to improve containment rates and customer satisfaction.

Typical deployment scenarios include:

• Customer service automation: Reduce inbound ticket volume and speed up response times
• Sales and lead qualification: Capture and qualify inbound interest outside of office hours
• Self-service knowledge discovery: Provide instant answers to product, billing, and shipping questions
• Contact center augmentation: Combine bots and agents for hybrid workflows and agent assist

Pros and cons of aivo

Aivo provides a feature-rich conversational AI platform that supports enterprise requirements, but there are trade-offs to consider when evaluating it for a deployment.

Pros:

• Strong NLU and multilingual support that works for global deployments and reduces localization work
• Broad channel support including web chat, mobile apps, social messaging, and voice
• Enterprise features like SLAs, security controls, and GDPR/compliance support
• Low-code tools and pre-built templates that speed pilots and reduce time-to-value

Cons:

• Pricing is focused on enterprise customers, which may make it less accessible for very small businesses or teams on tight budgets
• Implementation often requires professional services for integrations and advanced use cases
• As with all AI systems, ongoing model training and content updates are required to maintain accuracy and containment

Operational trade-offs include the need to staff knowledge management and analytics roles to sustain and improve bot performance over time. Organizations should budget for ongoing tuning rather than expecting fully hands-off automation.

Aivo free trial

Aivo generally offers trials or pilot programs rather than a perpetual free tier. Trials are designed to validate conversational approaches, test channel integrations, and measure early containment and satisfaction metrics. Trials often include access to the authoring tools, basic NLU training, and sample integrations to demonstrate value.

Pilot programs may be limited in conversation volume, number of channels, or the availability of premium connectors. Because Aivo targets enterprise buyers, pilots are typically accompanied by onboarding and success coaching to accelerate outcomes and ensure proper measurement.

If you want to run a proof-of-concept, reach out through Aivo's contact form to request a pilot or demo. Aivo's team will typically work with you to scope a minimal viable deployment that proves the platform's fit for your use case.

Is aivo free

No, Aivo does not typically offer a permanent free tier for production use. Instead, the company provides pilots, trials, or proofs-of-concept to demonstrate the platform's capabilities before customers commit to paid subscriptions. These trial engagements allow teams to validate conversational flows, integrations, and baseline performance without a full contract.

For very small projects or experimental use, organizations sometimes run short-term pilots under trial agreements. For sustained production use, a paid subscription and possibly professional services will be required.

Aivo API

Aivo exposes APIs and connectors that let engineering teams integrate conversational agents with existing systems. The platform commonly offers RESTful endpoints for sending and receiving messages, managing user sessions, and invoking back-end actions (for example, looking up orders or creating support tickets). For interaction with voice channels, Aivo typically provides telephony adapters or SIP connectors.

Integration patterns include webhook-driven events, SDKs for embedding chat widgets, and connectors for CRMs and contact center platforms. Developers can call NLU or intent-detection endpoints directly for custom front-ends, or use the platform's orchestration layer to offload conversation lifecycle management.

Typical API capabilities include:

• Session management and conversation lifecycle APIs
• Intent detection and entity extraction endpoints
• Message send/receive endpoints for chat and messaging channels
• Webhooks for event notifications and integration triggers
• Admin APIs for content, template, and flow management

For development resources and specific API reference, consult Aivo's developer resources or the platform documentation to see available SDKs, code samples, and best practices for secure integration.

10 Aivo alternatives

Paid alternatives to aivo

• Zendesk — Offers a customer service suite with messaging, chatbots via Zendesk Answer Bot, and tight integration with ticketing and CRM workflows. Good for organizations that want unified ticketing and self-service.

• Intercom — Conversational relationship platform combining chat, bots, and customer data for marketing, sales, and support. Focuses on in-app messaging and product-led growth use cases.

• Drift — Conversational marketing and sales automation with chatbots that qualify leads and route prospects to sales reps. Best for B2B sales workflows.

• Genesys — Enterprise contact center platform with AI and bot orchestration for voice and digital channels. Suitable for large contact centers needing unified routing and workforce optimization.

• Freshdesk (Freshchat) — Customer messaging platform with AI-driven bots, integrated helpdesk, and omnichannel support for small to mid-sized teams.

Each paid alternative has different strengths: some emphasize ticketing and support workflows, others focus on sales qualification or large-scale contact center orchestration. Compare feature depth, integration ecosystems, and pricing models when choosing.

Open source alternatives to aivo

• Rasa — Open source framework for building contextual AI assistants with full control over models and data. Suitable for teams that want on-premises deployment and deep customization.

• Botpress — Developer-friendly conversational AI platform with modular architecture, visual flow builder, and support for on-premises hosting.

• Rocket.Chat — While primarily a messaging platform, Rocket.Chat can host chatbots and integrate with NLP services for self-hosted messaging and conversational workflows.

• Microsoft Bot Framework (OSS components) — SDKs and tools to build bots that integrate with Azure Cognitive Services and be deployed across channels.

Open source alternatives require more engineering and operational effort but offer flexibility, control over data, and cost advantages for teams that can manage hosting and model maintenance.

Frequently asked questions about Aivo

What is Aivo used for?

Aivo is used for automating customer service and contact center conversations. Organizations deploy it to deflect repetitive inquiries, provide self-service across channels, and augment agents with context and suggested responses. It is commonly applied to cases like order status checks, billing questions, and basic troubleshooting.

Does Aivo support WhatsApp and social messaging channels?

Yes, Aivo supports WhatsApp and major social messaging channels. The platform includes connectors for WhatsApp Business API, Facebook Messenger, and other messaging channels, enabling consistent conversational experiences across web, mobile, and social platforms.

How much does Aivo cost per user or per month?

Aivo starts at $199/month for an indicative Starter-level deployment, but pricing is custom and depends on channels, usage, and implementation needs. Most enterprise deployments are quoted based on concurrent conversations or monthly active user volumes.

Is there a free version of Aivo?

No, Aivo does not typically offer a permanent free plan. Instead, the company provides trials and pilot programs so organizations can validate the solution before entering a paid subscription.

Can Aivo integrate with CRM systems like Salesforce?

Yes, Aivo integrates with CRM systems such as Salesforce and other ticketing platforms. Integrations allow bots to look up customer records, create or update cases, and sync conversational context with back-office systems to complete transactions.

Does Aivo offer voice automation and IVR capabilities?

Yes, Aivo supports voice automation and can be connected to telephony systems. Deployments commonly include IVR-style flows, speech-to-text for user input, and handoff to agents via SIP or contact center platforms when needed.

How secure is Aivo for handling customer data?

Aivo provides enterprise-grade security features and compliance support. The platform supports data encryption in transit and at rest, access controls, and can operate under contractual security and privacy requirements; enterprise contracts typically include specific compliance terms.

Can Aivo handle multiple languages out of the box?

Yes, Aivo supports multiple languages and multilingual NLU. The platform includes pre-trained models and localization tools so teams can deploy conversational experiences in different languages with contextual accuracy.

Does Aivo provide analytics for tracking bot performance?

Yes, Aivo includes analytics and reporting dashboards. These tools surface containment rates, fallback rates, satisfaction metrics, and conversation transcripts to help teams iterate on content and measure ROI.

Is there an API for developers to extend Aivo?

Yes, Aivo exposes APIs and SDKs for integration and customization. Developers can use REST APIs, webhooks, and SDKs to embed chat, invoke NLU endpoints, and integrate with back-end systems for transactional workflows.

aivo careers

Aivo hires across product, engineering, data science, customer success, and professional services to support enterprise implementations. Career pages typically list roles in AI engineering, NLP, and customer success that align with delivering conversational solutions to global customers.

Working at Aivo often requires cross-functional skills since teams collaborate on model training, integration projects, and operationalizing bots for customers. Candidates with experience in conversational AI, contact centers, and SaaS deployments are commonly prioritized.

For current openings and recruitment information, check Aivo's official careers or LinkedIn pages. Many employers in this niche also offer remote or hybrid roles to attract talent with specialized AI and integration experience.

aivo affiliate

Aivo supports partner and reseller relationships for channels, system integrators, and consultancies that implement conversational solutions. Affiliate or partner programs typically include training, certification, and access to partner portals for lead registration and co-selling.

Partners range from digital agencies that design conversational experiences to technology integrators that connect Aivo with enterprise CRMs and contact center platforms. If you are interested in becoming a partner, Aivo's partnership pages and partner manager contacts provide onboarding details and program requirements.

Where to find aivo reviews

To evaluate Aivo from user perspectives, consult independent review sites such as G2, Capterra, and TrustRadius where enterprise customers post detailed experiences about implementation, performance, and support. Search for case studies and customer testimonials on Aivo's site for vendor-provided success stories, and look for analyst reports that compare conversational AI vendors.

When reading reviews, pay attention to comments about ease of integration, language support, response accuracy, and the quality of professional services—these factors often drive long-term success with conversational platforms. For the most up-to-date user feedback and comparative analysis, check recent ratings on independent review platforms and industry analyst evaluations.