Botsify

What is botsify

Botsify is a cloud-hosted chatbot platform that helps organizations build, deploy, and manage conversational assistants across web chat, Facebook Messenger, WhatsApp, and other messaging channels. The product combines a visual bot builder, NLP connectors, analytics, and handoff to live agents so teams can automate common customer conversations while keeping escalation paths to humans. Botsify targets support teams, marketers, and product teams that need a mix of automation and supervised messaging workflows.

The platform supports both rule-based conversation design (decision-tree flows) and AI-driven intent recognition via built-in NLP or integrations with services such as Dialogflow. Botsify also includes pre-built templates and industry-specific modules for e-commerce, education, lead qualification, appointment booking, and FAQs, which reduce setup time for common use cases.

Botsify provides enterprise features such as role-based access control, multi-bot management, audit logs, and options for on-premises-like control via private cloud or custom SLA agreements. Teams get a single interface to manage bot content, training data, broadcast messaging, and analytics across every channel where the bot is deployed.

Botsify features

What does botsify do?

Botsify constructs chat experiences that automate repeatable user interactions and surface structured data to backend systems. It offers a drag-and-drop flow builder, intent training, slot-filling (entities), and conditional branching so bots can handle complex conversational paths without custom code. The platform also supports templated widgets for collecting emails, phone numbers, payments, and other structured inputs.

It provides channel adapters for website chat widgets, Facebook Messenger, WhatsApp Business API, and SMS gateways, enabling the same conversational logic to run consistently across touchpoints. Botsify includes live chat handoff so agents can intervene, view conversation history, and take control when necessary. This hybrid model keeps simple interactions automated while preserving the customer experience for complex or sensitive queries.

Analytics and reporting are part of the feature set: conversion funnels, conversation transcripts, intent coverage reports, and custom event tracking. Admins can set up scheduled broadcasts (messages, promotions, reminders), run A/B tests on conversation flows, and export logs for compliance or analysis. Botsify also offers localization support and user segmentation to present different flows or language variants to distinct audiences.

Other notable features:

• Drag-and-drop bot builder: Visual editor for designing flows without code.
• NLP integrations: Connectors for Dialogflow and other NLP engines to interpret intents and entities.
• Live agent handoff: Queueing, agent assignment, and conversation takeover tools.
• Multi-channel publishing: One bot across web, Messenger, WhatsApp, and SMS.
• Broadcasts and drip campaigns: Timed messages and follow-up sequences.
• Analytics and reporting: Conversion funnels, intent reports, and exportable transcripts.
• Integrations and webhooks: Connectors for CRM, helpdesk, and databases.

Botsify pricing

Botsify offers these pricing plans:

• Free Plan: $0/month with limited channels, message caps, and basic features
• Starter: $50/month (monthly) with more messages, one live agent seat, basic integrations
• Professional: $150/month (monthly) with advanced integrations, analytics, and multiple agent seats
• Enterprise: Contact sales for custom pricing and SLA-backed deployment

Pricing typically varies by the number of monthly active users or messages, the channels in use (WhatsApp Business API often adds carrier costs), and the level of support and enterprise features required. Many customers save with annual billing or negotiate volume discounts for high message volumes. For the most current plan breakdowns and channel-specific fees, check Botsify's current pricing tiers (https://www.botsify.com/pricing).

The Enterprise tier often includes white-labeling, dedicated support, custom integrations, higher message throughput, and compliance add-ons (such as GDPR or regional data residency). For teams that need WhatsApp Business API access, expect separate setup fees and messaging costs charged by WhatsApp or its BSP partners in addition to the Botsify subscription.

How much is botsify per month

Botsify starts at $50/month on the Starter tier when subscribed monthly. That entry tier covers basic bot building, a single channel or limited message volume, and a small number of agent seats for live handoff.

Monthly prices increase with message volume, number of concurrent agent seats, and required channels such as WhatsApp. Moving from Starter to Professional typically unlocks deeper analytics, multiple channel support, and more integrations.

How much is botsify per year

Botsify costs roughly $600/year for the Starter plan at the monthly-equivalent $50/month rate if billed monthly; annual discounts are commonly offered that reduce the effective monthly cost. Pro-level annual commitments and Enterprise contracts are usually negotiated with volume discounts and payment terms.

Enterprises with heavy usage should request a quote to capture WhatsApp routing fees, potential setup fees, and any bespoke development or onboarding costs. For exact yearly rates and promotions, view Botsify's current pricing tiers (https://www.botsify.com/pricing).

How much is botsify in general

Botsify pricing ranges from $0 (free) to enterprise-level custom pricing. Small teams and pilots can start on a free tier or lower-cost Starter plan, while mid-market customers commonly select Professional plans in the low hundreds per month. Large deployments that require high throughput, compliance, and dedicated SLAs move to Enterprise pricing that is tailored to usage and support needs.

Common cost drivers are message volume, WhatsApp Business API usage, number of agent seats, and whether you require custom integrations or on-premises-like data handling. Budgeting should account for platform fees plus channel costs (for WhatsApp/SMS), and potential development and maintenance costs for integrations.

What is botsify used for

Botsify is used to automate customer support workflows, generate and qualify leads, and provide self-service paths for common user needs. Support teams use bots to answer FAQ questions, triage tickets, and reduce repetitive inquiries by surfacing existing knowledge base articles directly inside conversations.

E-commerce teams use Botsify for order tracking, product recommendations, cart recovery, and post-purchase messaging. Marketing teams run broadcasts, promotions, and lead capture flows that feed directly into CRM systems. Education providers deploy bots for enrollment, course reminders, and simple student help desks.

Other use cases include appointment scheduling for healthcare and service industries, internal HR and IT help desks for enterprise employees, and automated surveys and feedback collection. Botsify's multi-channel publishing capability makes it useful where the same conversational logic must be consistent across web and messaging apps.

Pros and cons of botsify

Pros:

• Botsify offers a visual builder that reduces dependence on developer resources for most common bot workflows. Teams can iterate on flows, test variations, and deploy quickly.
• Multi-channel support lets you use the same bot design across website chat, Facebook Messenger, WhatsApp, and SMS, saving design and maintenance effort.
• Built-in analytics, broadcast capabilities, and live agent handoff provide an end-to-end customer messaging solution rather than a one-off bot.

Cons:

• Advanced customization or large-scale integrative work often requires development time or professional services, which increases total cost of ownership.
• WhatsApp Business API and SMS channels incur external carrier or BSP fees that are separate from the Botsify subscription; those costs can be significant for high-volume messaging.
• Some customers with specialized security or data residency requirements need Enterprise contracts or additional compliance work that lengthens procurement timelines.

Operational considerations:

• Plan for periodic intent retraining and conversation optimization — a bot is effective only when maintained and monitored.
• Make sure agent routing and human handoff policies are clearly defined so escalation flows are fast and auditable.
• Monitor costs around broadcast campaigns and high-frequency messaging to avoid surprise usage fees on channel billing.

Botsify free trial

Botsify typically offers a Free Plan or trial tier that lets teams prototype bots with limited message volumes and channels. The free tier is useful to validate conversational designs, test integrations with mock data, and demonstrate ROI to stakeholders before committing to a paid plan.

Trials often include access to the visual builder, one or two publishing channels (like web chat or Messenger), and basic analytics. For WhatsApp testing, many teams use sandbox or development BSP accounts to avoid carrier fees while validating flows.

If you plan a pilot, design success criteria up front — e.g., reduction in average response time, number of automated resolutions, or lead conversion rate — and use the trial to capture the necessary metrics. For the most up-to-date trial terms and signup options, see Botsify's pricing and trial details (https://www.botsify.com/pricing).

Is botsify free

Yes, Botsify offers a Free Plan with limited features suitable for proof-of-concept and very small deployments. The free tier typically restricts message volume, available channels, and integrations compared with paid plans.

For production use, most organizations move to Starter or Professional tiers to get predictable message allowances, live agent seats, and required integrations such as CRM connectors, analytics exports, or WhatsApp Business API access.

Botsify API

Botsify exposes API endpoints and webhook capabilities so teams can integrate the chat platform with CRMs, databases, ticketing systems, and custom backend services. The API supports message sending, conversation retrieval, user profile lookups, and webhook events for incoming messages and state changes.

Developers can use webhooks to forward messages to external systems for logging or additional processing, and call Botsify REST endpoints to programmatically trigger messages, update user attributes, or fetch conversation transcripts for analytics pipelines. This approach enables omnichannel orchestration where backend systems drive personalized messages based on user behavior or transaction state.

Botsify also provides integration guides and SDKs for common stacks; for example, connecting to CRMs like Salesforce or HubSpot, or middleware services like Zapier and Integromat, that allow non-developers to wire up simple automations. For development and API reference, consult Botsify's developer documentation (https://www.botsify.com/docs).

10 Botsify alternatives

When evaluating Botsify, teams often compare capabilities with other conversational platforms that vary by ease of use, NLP sophistication, and enterprise features. Below are commonly considered alternatives across paid and open source categories.

Paid alternatives to botsify

• Drift — Focuses on conversational marketing and sales qualification with strong CRM integrations and account-based marketing features.
• Intercom — Combines live chat, helpdesk, and bots; excels at in-product messaging and contextual automation for SaaS products.
• ManyChat — Popular for Facebook Messenger and Instagram automation, with strong marketing automation and e-commerce integrations.
• Zendesk Suite — Includes Zendesk Answer Bot and chat features, tightly integrated with ticketing and agent workflows for support teams.
• LivePerson — Enterprise-grade conversational AI and messaging with large-scale deployment capabilities and advanced analytics.
• HubSpot Conversations — Built into HubSpot CRM, useful for teams that want tight lead capture and marketing automation integration.
• Tidio — A combined live chat and chatbot solution aimed at small and medium e-commerce teams with easy setup.

Open source alternatives to botsify

• Rasa — Open source conversational AI framework with strong NLP and customizability for teams that want full control over models and data.
• Botpress — Modular, on-premise-capable bot-building framework with a visual flow editor and strong developer tooling.
• Microsoft Bot Framework (SDK) — Developer-oriented framework that integrates with Azure Cognitive Services for NLP and supports multi-channel deployment.
• Rocket.Chat (with bot integrations) — Open source communication platform that supports bot building and custom integrations for internal messaging.

Open source options are attractive if you need data residency, deep customization, or want to avoid platform lock-in. Paid platforms like Botsify reduce development overhead with hosted services, templates, and managed integrations.

Frequently asked questions about Botsify

What is Botsify used for?

Botsify is used for automated customer conversations, lead qualification, and multi-channel messaging. Organizations deploy it to reduce support load, provide 24/7 answers to common questions, manage appointment bookings, and capture leads through chat. The platform is commonly used on websites, Facebook Messenger, and WhatsApp to provide consistent conversational experiences.

Does Botsify integrate with Facebook Messenger and WhatsApp?

Yes, Botsify supports Facebook Messenger and WhatsApp channels. You can publish the same conversational flows to both channels and configure channel-specific behaviors. WhatsApp Business API access may require separate BSP setup and additional carrier-related costs.

How much does Botsify cost per month?

Botsify starts at $50/month for entry-level plans billed monthly, which is suitable for pilots and small teams. Costs increase with message volume, number of agent seats, and channel add-ons such as WhatsApp or SMS.

Is there a free version of Botsify?

Yes, Botsify provides a Free Plan that is intended for prototyping and small-scale use. The free tier has limits on messages, channels, and integrations compared with paid plans and is useful for proving a conversational concept.

Can Botsify hand conversations off to live agents?

Yes, Botsify includes live agent handoff functionality. Agents can view conversation history, pick up conversations, and continue interactions started by the bot. The platform supports queuing, routing, and basic agent assignments.

What integrations does Botsify offer?

Botsify offers integrations with common CRMs, helpdesk platforms, and middleware like Zapier. Typical connectors include Salesforce, HubSpot, Google Sheets, and webhook-based custom integrations so you can sync leads, tickets, and user attributes with external systems.

Is Botsify suitable for enterprise use?

Yes, Botsify offers Enterprise plans with dedicated support, higher throughput, role-based access, and compliance features. Enterprises can negotiate SLAs, white-labeling, and custom deployment or data residency terms as part of an Enterprise agreement.

Does Botsify support NLP and intent recognition?

Yes, Botsify supports NLP through built-in intent matching and third-party integrations. It can use its internal intent engine or connect to Dialogflow and other NLP providers for more advanced intent classification and entity extraction.

Can I export conversation data from Botsify?

Yes, conversation transcripts and analytics can be exported. Botsify provides reporting tools and API/webhook access to pull conversation logs, user attributes, and event data for offline analysis, compliance, or backup.

How secure is Botsify for handling customer data?

Botsify implements common industry security practices including HTTPS for data in transit, access controls, and options for Enterprise-level security add-ons. Organizations with specific compliance needs should consult Botsify's security documentation or discuss custom arrangements with the vendor.

botsify careers

Botsify hires across product, engineering, customer success, and sales roles to support its bot platform development and customer deployments. Engineering roles focus on NLP, integrations, and scaling message throughput, while customer-facing roles handle onboarding, solution design, and account management.

Career pages typically list current openings, company values, and details on benefits and remote work policies. For up-to-date openings and application instructions, review Botsify's careers resources (https://www.botsify.com/careers) or their company profile on professional networks.

botsify affiliate

Botsify runs partner and affiliate programs to incentivize agencies, system integrators, and consultants to resell or implement bots on behalf of clients. Affiliate arrangements often include commission on new subscriptions, referral credits, or reseller margins, combined with technical onboarding and co-marketing resources.

If you're an agency evaluating an affiliate relationship, request the partner program guide which outlines commission tiers, referral tracking, and joint lead management. For program enrollment and partner benefits, see Botsify's partner information (https://www.botsify.com/partners).

Where to find botsify reviews

Independent user reviews for Botsify are available on software review sites and marketplaces where customers discuss real-world deployment experiences, pros and cons, and implementation tips. Look for thematic feedback about WhatsApp support, live agent handoff, and integration ease to assess fit for your use case.

To find reviews and case studies, consult industry review platforms and Botsify's customer case studies and testimonials page (https://www.botsify.com/case-studies). Also search for third-party comparisons that evaluate multi-channel features, pricing transparency, and enterprise readiness.