Chatamo

What is chatamo

Chatamo is a conversational AI and chat platform delivered as a cloud service. It combines a visual bot builder, hosted conversational endpoints (web chat, embeddable widget, messaging channels), analytics dashboards, and developer APIs to let teams create chatbots, virtual assistants, and automated customer interactions without maintaining infrastructure.

The product is designed for both non-technical users—who can use templates and a drag-and-drop workflow builder—and developers who need API access, custom code hooks, and SDKs. Chatamo emphasizes quick deployment for common scenarios such as FAQ automation, lead capture, conversational forms, and routing to human agents.

Architecturally, Chatamo typically runs models and logic in a managed environment and provides options for organizations to connect their own NLP models or external LLMs. It includes governance controls, logging, and role-based access to let teams manage conversational assets and compliance needs.

Chatamo features

Chatamo combines a set of features aimed at end-to-end chat assistant creation and operation. Core feature areas include conversation design, integrations, deployment channels, analytics, and developer/API tooling.

• Conversation design and flows: visual flow editor with conditional branching, slot-filling forms, response templating, and multi-turn context management.
• Prebuilt templates and training: industry templates for support, sales, onboarding, and knowledge-base Q&A plus model training utilities to tune responses based on historical conversations.
• Multi-channel deployment: embeddable web widget, mobile SDKs, and connectors for messaging channels.

Operational features include session and user management, conversation transcripts, conversation search, and configurable escalation rules to hand off to human agents. Administrative tools include role-based access, environment separation (development/staging/production), and export/import for conversation assets.

Finally, developer features include a RESTful API, Webhooks for real-time events, SDKs for common languages, and options to integrate external language models or enterprise data sources via connectors.

What does chatamo do?

Chatamo lets teams design, deploy, and monitor chat-based automated experiences that handle tasks such as answering FAQs, qualifying leads, routing conversations, booking appointments, and collecting user data. It provides both low-code visual tooling for non-developers and APIs for custom logic.

When a visitor opens a chat widget or sends a message through an integrated channel, Chatamo processes the input using configured intents and flows, responds using templated or model-generated text, and records the interaction for analytics. It can escalate to live agents, trigger backend workflows, or call external APIs to complete transactions.

The platform also provides tools to measure bot performance (containment rates, resolution time, fallback rate), retrain response models with feedback, and optimize flows to reduce human intervention. These capabilities enable continuous improvement of automated conversation quality.

Chatamo pricing

Chatamo offers these pricing plans:

• Free Plan: $0/month with limited sessions, basic widget, and community support
• Starter: $9/month per seat billed monthly or $7/month per seat when billed annually ($84/year per seat) — includes higher session limits, core integrations, and email support
• Professional: $29/month per seat billed monthly or $24/month per seat when billed annually ($288/year per seat) — includes analytics, multi-channel support, and access to advanced templates
• Enterprise: custom pricing with dedicated onboarding, SSO, advanced security, and SLA-backed support (contact for a quote)

Check Chatamo's current pricing tiers for the latest rates, volume discounts, and enterprise options.

How much is chatamo per month

Chatamo starts at $9/month per seat on the Starter plan when billed monthly. This entry-level subscription is intended for small teams that need an embeddable widget, basic integrations, and limited monthly sessions. Higher tiers such as Professional are $29/month per seat when billed monthly and include expanded limits and features.

For teams that prefer annual billing, Chatamo reduces the effective monthly cost on paid plans; the example annual Starter price is $7/month per seat billed yearly ($84/year per seat). Enterprise pricing is custom and typically structured as an annual contract.

How much is chatamo per year

Chatamo costs $84/year per seat for the Starter plan when billed annually (equivalent to $7/month per seat). The Professional plan billed annually generally costs $288/year per seat (equivalent to $24/month per seat).

Enterprise customers typically negotiate annual contracts that cover service levels, support, and deployment scope; those quotes vary based on usage, security requirements, and integration complexity. Visit Chatamo's sales team or request an enterprise quote for exact annual terms.

How much is chatamo in general

Chatamo pricing ranges from $0 (free) to custom enterprise pricing, with paid tiers typically between $9/month to $29/month per seat. The Free Plan covers experimental or very low-volume usage. Starter targets small teams and light production workloads, while Professional targets growing teams that require analytics and multichannel support. Enterprise contracts cover large-scale deployments and additional compliance/security needs.

When estimating total cost, include expected session volume, number of seats (agents or editors), add-on features like priority support or custom integrations, and data retention or archival fees. Consider potential cloud usage or model inference costs if Chatamo offers optional BYOM (bring-your-own-model) routing to hosted LLMs.

What is chatamo used for

Chatamo is used for automating conversational workflows across customer support, sales, onboarding, and internal business processes. Common use cases include: handling common customer questions, qualifying leads via conversation forms, scheduling appointments, and performing simple transactions such as returns or status checks.

• Customer support automation: deploy knowledge-base assistants that reduce repetitive support tickets and surface help articles automatically.
• Sales and marketing: capture and qualify leads on product pages, hand off warm prospects to sales reps, and integrate captured data into CRMs.
• Internal automation: build internal help desks for HR or IT, or provide an internal assistant that answers policy and process questions for employees.

Because Chatamo supports integrations and APIs, it is also used to connect conversations to backend systems (order databases, CRMs, ticketing systems) to provide context-aware responses and execute workflows triggered by user requests.

Pros and cons of chatamo

Pros:

• Visual bot builder reduces development time for non-engineers and accelerates prototype-to-production flow.
• Multi-channel support lets teams deploy the same assistant to websites and messaging channels with consistent behavior.
• API and webhook support enables integration with existing systems and custom logic for enterprise workflows.

Cons:

• For organizations with extreme compliance or data residency needs, the hosted model may require additional contractual controls or an enterprise deployment option.
• Advanced conversational capabilities may require developer effort to integrate custom models or external knowledge bases beyond built-in templates.
• Pricing that scales by seat or session volume can become significant for very high-traffic deployments; planning and volume discounts are important.

Operationally, teams should weigh Chatamo’s low-code convenience and integrated analytics against any constraints in customizability and model control. Larger organizations will want to review the Enterprise plan details and security documentation before full adoption.

Chatamo free trial

Chatamo offers a Free Plan intended for evaluation and low-volume production use. The Free Plan includes limited monthly sessions, the embeddable web widget, basic templates, and access to the visual builder so teams can validate workflows before upgrading.

Paid plans typically include a short trial period with expanded limits so evaluators can test integrations, agent handoffs, and analytics at scale. During trial periods, companies should test representative traffic patterns and integration scenarios to validate performance and cost assumptions.

To compare plans and request a trial for advanced features, view Chatamo's current pricing tiers or contact Chatamo's sales team for an enterprise trial with dedicated onboarding.

Is chatamo free

Yes, Chatamo offers a Free Plan that provides a limited set of features and session volume for testing and small-scale use. The Free Plan is useful for prototyping conversational flows and evaluating the visual editor and basic integrations. For production workloads, the Starter or Professional tiers provide higher limits and support.

Chatamo API

Chatamo provides a RESTful API and Webhook events to let developers integrate conversational capabilities into custom applications and backend workflows. The API covers tasks such as creating and managing conversation flows, sending and receiving messages, retrieving conversation transcripts, and managing user sessions and metadata.

Typical API capabilities include endpoints to:

• Start or resume a conversation session programmatically
• Send user messages and receive assistant responses synchronously
• Fetch conversation history and transcripts for analytics or compliance
• Manage bots, templates, and configuration objects

In addition to the REST API, Chatamo exposes Webhooks for real-time event notifications (new message, escalation, session end), and client SDKs or sample code for common languages. For authoritative developer details, consult the Chatamo API documentation which outlines authentication methods, rate limits, and example requests.

10 Chatamo alternatives

Here are ten tools to consider when comparing conversational platforms and chat automation:

• Intercom — customer messaging and chat automation focused on product-led growth
• Drift — conversational marketing platform oriented toward sales and lead qualification
• Zendesk — support platform with chat and multi-channel ticketing
• Freshchat — Freshworks messaging and chat that integrates with Freshdesk
• Bold360 — enterprise-focused conversational AI and knowledge automation
• Ada — no-code customer service automation with robust language understanding
• LivePerson — large-scale messaging and conversational AI for enterprise customers
• Tidio — SME-friendly chat platform with automation templates
• Kore.ai — enterprise conversational AI with extensive bot management
• Rasa — open source conversational AI framework for developers

Paid alternatives to Chatamo

• Intercom: Focuses on in-app messaging, product tours, and a business inbox. Good for product-led growth teams who need tight customer lifecycle tooling.
• Drift: Built around conversational marketing and sales qualification with integrations into marketing automation and CRMs.
• Zendesk: Strong for support teams that need ticketing plus chat in a single platform with long-term support workflows.
• Ada: Offers enterprise-grade automation, strong multilingual support, and a no-code interface targeted at customer service teams.
• LivePerson: Designed for high-volume enterprise deployments with a focus on messaging and commerce use cases.

Open source alternatives to Chatamo

• Rasa: Developer-first framework for building context-aware conversational assistants with full control of NLU, dialogue management, and deployment.
• Botpress: Modular, open source platform providing a visual flow editor and a developer-friendly environment for custom conversational bots.
• Rocket.Chat: While primarily a team chat platform, it provides bot frameworks and integrations for custom conversational workflows.
• Dialogflow (ES/CX) — community SDKs and exported agents can be self-hosted via wrappers: Offers Google-backed NLU and integration options; many teams combine Dialogflow with open components for hosting.

Frequently asked questions about Chatamo

What is Chatamo used for?

Chatamo is used for building and running chat-based assistants for customer support, sales qualification, and internal workflows. Teams deploy Chatamo to automate repetitive user interactions, capture leads via conversational forms, and route complex queries to human agents. It integrates with backend systems so bots can provide data-driven responses like order status or account details.

Does Chatamo integrate with CRMs like Salesforce?

Yes, Chatamo supports CRM integrations through direct connectors and API-based workflows. You can push lead and conversation data into Salesforce or other CRMs and pull customer context into conversations. Integration typically uses native connectors or webhooks combined with middleware for custom mapping.

How much does Chatamo cost per user?

Chatamo starts at $9/month per seat on the Starter plan when billed monthly and offers lower per-seat pricing with annual billing. Costs scale based on the number of seats, sessions, and any enterprise add-ons such as SSO or custom SLAs.

Is there a free version of Chatamo?

Yes, Chatamo offers a Free Plan that allows evaluation with limited sessions, the embeddable widget, and basic templates. The Free Plan is suitable for testing flows and small-scale deployments before moving to a paid tier for production.

Can Chatamo be used for internal help desks?

Yes, Chatamo can be configured for internal help desk use cases. Companies use Chatamo to answer HR or IT questions, run onboarding flows, and automate ticket creation with integrations to internal ticketing systems. Role-based access controls help separate internal and external content.

Does Chatamo provide analytics and reporting?

Yes, Chatamo includes analytics dashboards that report on conversation volume, containment rate, average session length, fallback rates, and user satisfaction metrics. These reports help teams prioritize flow improvements and measure ROI.

Can Chatamo route conversations to live agents?

Yes, Chatamo supports escalation to human agents. Escalations can be configured based on intent, confidence thresholds, or explicit user requests and can integrate with existing help desk or messaging systems to ensure seamless handoffs.

What programming languages does Chatamo’s API support?

Chatamo provides a RESTful API and SDKs for common languages. The API is language-agnostic and can be consumed from any environment that supports HTTP requests; SDKs and client examples typically cover JavaScript/Node.js, Python, and serverless environment patterns.

Is Chatamo secure for enterprise use?

Chatamo offers enterprise-grade security features on paid plans. These typically include SSO, role-based access, data encryption in transit, and contractual agreements for data handling. Enterprises should review the security documentation and request SOC/ISO compliance details for high-compliance deployments.

How do I extend Chatamo with custom code or external AI models?

Chatamo supports extensibility through webhooks, API hooks, and model connectors. Developers can call external services during conversations to retrieve data, run custom logic, or route text to external LLMs for generation. The platform's developer docs include examples for adding custom middleware and integrating enterprise data sources.

chatamo careers

Chatamo hires across product, engineering, customer success, and sales roles focused on conversational AI, platform engineering, and developer tooling. Positions often emphasize experience with NLP, backend systems, cloud infrastructure, and SaaS product development. Check Chatamo’s careers page or LinkedIn for current openings and role descriptions.

chatamo affiliate

Chatamo may run a partner or referral program for agencies, systems integrators, and consultants who implement chat assistants for clients. Affiliate programs typically provide referral credits or revenue shares for customers who purchase paid plans via partner links. Contact Chatamo’s partnerships team for program details and application requirements.

Where to find chatamo reviews

Look for user reviews on software review sites and technology forums focused on chat platforms and conversational AI. Search for feature-specific feedback on deployment, integration, and support. Also review case studies and customer testimonials published on Chatamo’s website for real-world usage scenarios and performance metrics.