Chathelp

What is chathelp

Chathelp is a customer messaging platform that combines a website chat widget, AI-driven chatbots, and a shared conversation inbox for support teams. It centralizes real-time conversations from web visitors, email, and third-party channels and adds automation to reduce repetitive work. The product targets support teams, sales teams, and site owners who want conversational engagement, lead qualification, and faster first-response times.

Chathelp is typically deployed as a small JavaScript widget added to a website, plus an admin console where teams configure automation, review conversations, and analyze performance. It supports agent routing, canned responses, and chatbot flows that can hand off to human agents when necessary. For companies that need compliance or custom integrations, Chathelp offers higher-tier plans with SSO, audit logs, and dedicated support.

Because Chathelp bundles live chat, AI-assisted responses, and team inbox features in one product, it is often positioned as an alternative to standalone helpdesk systems or pure chatbot vendors. Its primary value is reducing manual response work while keeping human agents in control of higher-complexity conversations.

Chathelp features

Chathelp provides a set of core features built around conversational support and automation. Below are the main capabilities and how they are typically used by teams.

• Real-time chat: Lightweight website widget that connects visitors to available agents and shows typing indicators, visitor context, and chat transcripts.
• AI chatbot engine: Configurable automated responses and decision trees that qualify leads, answer common questions, and escalate to agents when needed.
• Shared inbox: Centralized team inbox with assignment, SLAs, internal notes, and collision detection so agents do not reply twice.
• Knowledge base and canned replies: Reusable response templates, internal macros, and a searchable FAQ repository for faster replies.
• Routing and escalation rules: Automatic assignment based on availability, skills, tags, or round-robin distribution to balance load across agents.
• Analytics and reporting: Conversation volume, response time metrics, CSAT tracking, chatbot deflection rates, and agent performance charts.
• Integrations: Native and webhook-based integrations with CRMs, helpdesks, analytics platforms, and third-party automation tools.
• Mobile apps and desktop notifications: Native or PWA mobile access and browser notifications to keep agents responsive while away from the main console.

Beyond these essentials, Chathelp typically offers enterprise features such as single sign-on (SSO), role-based access controls, audit logs, HIPAA or GDPR-related settings, and custom SLA enforcement. Teams can usually customize widget appearance, trigger rules, and multi-language bot content to match site branding and international audiences.

What does chathelp do?

Chathelp provides continuous visitor engagement by presenting a chat interface on websites and responding with either a bot or a human agent. It reduces the need for form-based conversion by enabling immediate, conversational qualification of leads and by answering common support queries without agent involvement.

The AI-driven bot functionality is designed to automate routine tasks — for example, order lookups, password reset guidance, or knowledge-base lookups — and to escalate to human agents for complex issues. This hybrid approach increases throughput for support teams while maintaining conversational context for handoffs.

Operationally, Chathelp organizes conversations into a team inbox with workflows for assigning tickets, applying tags, adding internal notes, and measuring response SLAs. Teams use it both as an inbound support channel and as a lead capture/sales assistant on high-traffic pages.

Chathelp pricing

Chathelp offers these pricing plans:

• Free Plan: $0/month with limited chat history, up to 1 agent seat, basic widget customization, and limited bot flows
• Starter: $15/month per user billed monthly or $12/month per user billed annually ($144/year per user) — includes more chat history, up to 5 agent seats, basic integrations, and simple automation rules
• Professional: $30/month per user billed monthly or $25/month per user billed annually ($300/year per user) — includes advanced automation, full integrations, analytics, and up to 25 agent seats
• Enterprise: custom contracts typically starting around $499/month for team licenses or larger installations, with SSO, dedicated support, audit logs, and SLA commitments

Check Chathelp's current pricing for the latest rates and enterprise options.

The pricing above separates per-user seat costs from add-ons such as additional chatbot sessions, extra chat history retention, and premium onboarding. Typical cost drivers include the number of agent seats, monthly chatbot interactions, SLA and compliance requirements, and any required integrations or migration services.

How much is chathelp per month

Chathelp starts at $15/month per user when billed monthly for the Starter plan. Monthly billing is convenient for short-term projects but usually costs more per user than annual billing, making annual plans more economical for steady usage.

For teams that choose the Professional plan on a monthly basis, the per-user cost is $30/month per user; switching to annual billing typically reduces the per-user monthly equivalent. Enterprise customers typically negotiate a monthly or annual contract based on expected usage and service level.

If you plan to run high-volume chatbots, also budget for per-interaction or per-session overage charges that may apply on the Starter and Professional tiers.

How much is chathelp per year

Chathelp costs $144/year per user for the Starter plan when billed annually at $12/month per user. Annual billing usually locks in a lower per-user price and may include additional benefits like longer chat history and lower per-interaction charges for bots.

The Professional plan billed annually is typically $300/year per user at $25/month per user billed annually. Enterprise contracts are negotiated as annual agreements and commonly include volume discounts, premium support, and onboarding services.

Annual commitments are recommended if you expect consistent usage for support or sales conversion, as they reduce cost volatility and simplify budgeting for seat-based licensing.

How much is chathelp in general

Chathelp pricing ranges from $0 (free) to $499+/month for enterprise plans. Small teams or single-site deployments can use the Free or Starter plans, while growing teams that require advanced automation, integrations, and reporting generally move to Professional tier pricing.

Actual costs depend on the number of active agent seats, the volume of chatbot interactions, required data retention periods, and whether you need enterprise features such as SSO or dedicated infrastructure. Add-ons such as multi-language bot content, premium training, or migration assistance can increase up-front costs.

For accurate budgeting, list expected agent seats, monthly chat session volume, required retention periods for transcripts, and any integration or compliance needs. Then compare those needs to the plan limits and add-on pricing listed on Chathelp's pricing page.

What is Chathelp used for

Chathelp is used primarily for customer support and lead capture on websites. Website teams use the chat widget to convert anonymous visitors into qualified leads by asking pre-qualifying questions, routing hot leads to sales, and scheduling demos without a form-based workflow.

Support teams rely on Chathelp to reduce first-response times and automate repetitive answers. By using the knowledge base and AI bot features, many common questions can be resolved without opening a ticket, which lowers operational load and improves customer satisfaction metrics.

E-commerce teams use Chathelp for order status lookups, returns processing, and proactive outreach (for example, cart abandonment messages). Marketing and product teams also leverage chat analytics to understand visitor intent and measure the ROI of in-chat promotions and campaigns.

Pros and cons of Chathelp

Pros:

• Centralized conversational inbox that combines bot automation and human handoff to reduce agent workload and speed responses.
• AI-assisted automation that handles common queries, improving resolution rates and deflecting tickets from human agents.
• Flexible integrations and routing rules that allow teams to connect chat data to CRMs, helpdesks, and analytics platforms.

Cons:

• Per-seat and per-interaction pricing can grow quickly for high-volume deployments; budgeting requires estimating bot session counts and agent headcount.
• Advanced enterprise features such as SSO and dedicated compliance can require Enterprise-level contracts and longer procurement cycles.
• Customization and complex flows may need consultation or professional services for large-scale implementations.

Operational trade-offs are typical: organizations get faster service and fewer repetitive tickets at the cost of higher license or interaction fees. The choice often hinges on the balance between staffing costs for human agents and the fixed/variable costs of automation and platform licensing.

Chathelp free trial

Chathelp typically offers a trial period that allows teams to test the live chat widget, basic bot flows, and the shared inbox functionality before committing to a paid plan. Trials usually include enough credits or interactions to simulate typical traffic levels for a short evaluation period.

During the trial, teams should test common user journeys: a simple FAQ automation, an escalation to a live agent, and an integration with the CRM or helpdesk to ensure data sync works correctly. Use the trial to validate response time improvements and to measure the bot deflection rate.

If heavier customization is required (multi-language bots, advanced routing rules, or compliance checks), request trial extensions or a sandbox environment so you can fully simulate production traffic and security requirements prior to purchase.

Is chathelp free

Yes, Chathelp offers a Free Plan that provides a basic chat widget, limited chat history, and up to one agent seat. The Free Plan is suitable for single-person websites or as a proof-of-concept but has limitations on automation complexity, integrations, and the number of concurrent bot sessions.

Free accounts are useful for testing the core workflow and measuring early engagement metrics. For higher concurrency, advanced analytics, or integrations with enterprise software, upgrading to Starter or Professional is typically required.

Chathelp API

Chathelp provides an API and webhook system that allows teams to send and receive messages programmatically, push conversation events to external systems, and retrieve chat transcripts and analytics. Common API use cases include syncing chat leads to a CRM, triggering outbound messages from third-party systems, and archiving conversations in external storage.

The API typically supports RESTful endpoints for conversation creation, message posting, user lookup, and webhook subscription. Authentication is usually token-based with scoped API keys for service-to-service communication. For real-time needs, platforms often provide webhooks or a websocket-based feed to receive events such as new messages, status changes, and bot handoffs.

For integration details and example code, refer to Chathelp's API documentation at Chathelp's API documentation. The docs include endpoints, request/response examples, rate limits, and best practices for building robust, secure integrations.

10 Chathelp alternatives

• Intercom — Comprehensive customer messaging, product tours, and a strong ecosystem for growth teams.
• Zendesk — Established helpdesk platform with multi-channel support and advanced ticketing workflows.
• Drift — Focused on conversational marketing and B2B lead qualification with playbooks optimized for sales teams.
• Freshdesk — Customer support suite with ticketing, chat, and omnichannel support at competitive pricing.
• Tidio — Chat and chatbot product aimed at small e-commerce sites with easy setup.
• LiveChat — Pure-play live chat with agent productivity tools and a large integration catalog.
• Help Scout — Simpler shared inbox approach with a focus on email-like customer support workflows.
• Olark — Lightweight live chat tool with simple automation and reporting.
• HubSpot Chatbot — Part of HubSpot CRM and Marketing suite, providing chatbots integrated with contact records.
• Kayako — Multichannel help desk with conversation-focused context and customer timelines.

Paid alternatives to Chathelp

• Intercom: Full-featured messaging platform for product-led growth, with tools for in-app messages, bots, and outbound campaigns. Intercom tends to be pricier for high-contact volumes but offers a polished feature set for customer lifecycle management.

• Zendesk: Mature ticketing and messaging platform that scales across enterprise support teams. Zendesk integrates deeply with channels like email, social, and voice and is widely used for large help desks.

• Drift: Designed for B2B sales teams with strong lead routing, calendar booking, and account-based marketing integrations. Drift focuses on converting web traffic into qualified opportunities.

• Freshdesk: Cost-effective helpdesk alternative with chat, automation, and a marketplace of add-ons. Freshdesk is suitable for teams migrating from email-first workflows.

• LiveChat: Specialist live chat vendor with robust agent tools and an extensive set of third-party integrations, favored by e-commerce and support teams who prioritize speed and simplicity.

Open source alternatives to Chathelp

• Botpress: Open source conversational AI and chatbot framework that allows full control over bot logic and data, suitable for teams wanting on-premise or highly customized bots.

• Rasa: Developer-focused open source framework for building contextual chatbots with natural language understanding and custom action servers.

• Rocket.Chat: Open source team chat platform that supports live chat widgets for websites and can be extended to provide support inbox features when self-hosted.

• Chatwoot: Open source customer engagement suite with shared inbox, live chat widget, and integration capabilities aimed at teams that want to self-host and own their data.

• Zulip: Open source chat designed for threaded conversations; while not a direct helpdesk replacement, it can be extended to accept incoming web messages and route them to teams.

Frequently asked questions about Chathelp

What is Chathelp used for?

Chathelp is used for website live chat, automated chatbot responses, and shared team inboxes for customer support and lead capture. Teams use it to respond to visitors in real time, qualify leads automatically, and manage conversations across agents. It is commonly deployed by support, sales, and e-commerce teams to reduce response time and increase conversion rates.

Does Chathelp integrate with Slack?

Yes, Chathelp offers Slack integration to forward conversations and notifications into Slack channels and allow agents to respond or be alerted from Slack. Integrating with Slack helps teams route critical messages to the right channels and reduces the need to switch consoles during busy periods.

How much does Chathelp cost per user?

Chathelp starts at $15/month per user on the Starter plan when billed monthly, with lower per-user rates for annual billing. Prices vary by plan, and Professional or Enterprise tiers include additional features that raise the per-user cost.

Is there a free version of Chathelp?

Yes, Chathelp offers a Free Plan that includes a basic chat widget, limited history, and a single agent seat for small sites or trials. The Free Plan is designed for evaluation and small-scale usage; upgrades are needed for multi-agent teams and advanced automation.

Can Chathelp be used for sales lead qualification?

Yes, Chathelp supports lead qualification workflows through its bot flows, pre-chat forms, and routing rules that send qualified leads to sales reps. It can capture contact details, qualify intent with scripted questions, and create leads in integrated CRMs automatically.

Does Chathelp include AI chatbots?

Yes, Chathelp includes an AI chatbot engine that can answer common questions, follow defined decision trees, and hand off to human agents when required. Bot capabilities typically include keyword matching, FAQ lookups, and conditional routing based on visitor responses.

How secure is Chathelp?

Chathelp provides standard security controls and enterprise options such as TLS encryption for data in transit, role-based access control, and Enterprise plans with SSO and audit logs. For regulated industries, Enterprise plans can include additional compliance features and contractual safeguards.

Does Chathelp have a mobile app?

Yes, Chathelp offers mobile access via native or progressive web apps that allow agents to receive notifications and respond to conversations on the go. Mobile apps maintain conversation context and support basic inbox features so agents can remain responsive outside the desktop console.

Can I import historical chats into Chathelp?

Yes, Chathelp supports data import via CSV or API for migrating conversation history and user records from other systems. Migration typically involves mapping fields from the source system to Chathelp's schema and validating imports in a staging environment.

Does Chathelp offer an API for integrations?

Yes, Chathelp provides a REST API and webhooks for programmatic access to conversations, messages, and user data. The API supports automated lead capture, external event triggers, and syncs with CRMs; detailed endpoints and examples are available in Chathelp's API documentation at Chathelp's API documentation.

chathelp careers

Chathelp offers roles across product, engineering, customer success, and sales, with a focus on experience in SaaS, conversational UX, and backend systems. Openings typically include product managers, full-stack engineers familiar with Node.js or similar stacks, machine learning engineers for bot improvements, and customer success managers who help with onboarding and integrations.

Work culture at Chathelp often emphasizes cross-functional collaboration between engineering and customer-facing teams to align roadmap priorities with real support needs. Positions may be remote-friendly with occasional on-site collaboration depending on the team's location and the hiring policy.

To view current opportunities and recruiting updates, check Chathelp's careers page or company LinkedIn profile for openings and role descriptions.

chathelp affiliate

Chathelp runs an affiliate or partner program for agencies and consultants that implement chat and chatbot solutions for clients. Partners typically receive referral commissions, access to co-marketing resources, and priority onboarding or technical support for client deployments.

Agency partners can leverage white-label options and training resources to speed up client rollouts and extract recurring revenue through managed service arrangements. Partnership tiers often vary by referral volume and technical certification level.

If you are interested in partnering, look for Chathelp's partner or affiliate page where you can apply and review the program benefits and requirements.

Where to find chathelp reviews

Independent customer reviews and ratings for Chathelp can be found on software review sites and marketplaces that list chat and helpdesk tools. Look for user feedback on feature usability, support responsiveness, pricing transparency, and scalability to compare experiences across similar vendors.

Additionally, explore case studies and testimonials on Chathelp's site to see examples of deployments, ROI figures, and measured performance improvements. Combining third-party reviews with vendor case studies gives a balanced view of capabilities and real-world outcomes.

For the most current information, check industry review platforms and Chathelp's public customer stories on their website.