Chatpro

What is chatpro.com

ChatPro is a cloud-hosted conversational platform for customer engagement, combining live chat, AI-powered chatbots, and helpdesk automation into a single inbox. The product is targeted at customer support teams, sales teams that qualify leads via messaging, and product teams that need in-app support. It supports website widgets, mobile SDKs, and popular messaging channels such as WhatsApp and Facebook Messenger.

The platform is positioned to replace separate chat widgets, knowledge bases, and ticketing systems by unifying conversations, automations, and analytics. ChatPro's interface emphasizes a shared team inbox, real-time visitor context, and configurable routing so organizations can direct conversations to the right agent, bot, or team. Administrative controls include role-based permissions, SSO, and audit logs to meet enterprise governance requirements.

Implementation options include a lightweight web widget for marketing sites, native mobile SDKs for in-app support, and server-side APIs for backend automation and CRM synchronization. The product also offers conversation analytics and reporting for tracking response times, resolution rates, and bot containment metrics.

Chatpro features

ChatPro bundles features across four core areas: live conversation handling, AI automation, channel integrations, and team workflow. The product offers an omnichannel inbox that aggregates web chat, in-app messages, social messaging, and email so agents view a single conversation history regardless of origin.

Key administration features include role-based access control and single sign-on (SSO) for enterprise deployments, configurable SLAs, and customizable routing rules. ChatPro includes reporting dashboards that track metrics such as first response time, average handle time, and customer satisfaction (CSAT) collected after conversations.

Operational features include canned responses, shared snippets, conversation tagging, and internal notes for handoffs. For teams focused on proactive engagement, ChatPro supports targeted messaging, behavior-triggered popups, and campaign scheduling to reach visitors based on URL, time on page, or user attributes.

What does chatpro.com do?

ChatPro lets teams handle live conversations while automating routine work with AI. Its chat widget and mobile SDK capture visitor context (browser, device, current page, and session history). Agents can see prior conversations and customer metadata so they respond faster and with more context.

The platform provides AI-driven chatbots for first-touch automation: chatbots can answer common FAQs, collect lead data, and pass complex issues to human agents. Bot flows are editable through a visual flow editor and integrate with knowledge base content to reduce escalations.

Beyond chat and bots, ChatPro offers automation rules (for tagging, routing, and closing tickets), scheduled reporting, and integrations that sync conversations into CRMs and analytics pipelines. These capabilities reduce manual ticket triage and provide a consistent customer experience across channels.

Chatpro pricing

ChatPro offers these pricing plans:

• Free Plan: $0/month with limited concurrent agents, up to 500 monthly messages, basic chatbot templates, and community support
• Starter: $29/month per agent billed monthly or $290/year per agent billed annually (annual billing saves roughly two months)
• Professional: $79/month per agent billed monthly or $790/year per agent billed annually; includes advanced bot workflows, analytics, and 3rd-party integrations
• Enterprise: Custom pricing with dedicated account management, SSO, HIPAA options, on-premise isolation, and SLA guarantees

Check ChatPro's current pricing plans for the latest rates and enterprise options.

Below are budget planning items you should include when evaluating ChatPro’s costs:

• Platform fees: recurring seat or inbox fees listed above
• Implementation costs: one-time setup and bot design fees for complex workflows
• Integration costs: developer time to connect ChatPro with CRM, analytics, or backend systems
• Support and training: optional onboarding and training packages for larger teams

How much is chatpro.com per month

chatpro.com starts at $29/month per agent for the Starter plan when billed monthly. That entry-level plan is intended for small teams that need live chat and basic bot templates. The Professional plan at $79/month per agent adds advanced automation, analytics, and increased messaging volumes.

For teams that expect high conversation volumes or need additional channels such as WhatsApp, add-ons or higher-tier plans are standard and priced on usage. Enterprise contracts typically include volume-based discounts and can be structured as annual or multi-year agreements.

How much is chatpro.com per year

chatpro.com costs $290/year per agent for the Starter plan when billed annually (prepaid), which represents a discount compared with monthly billing. The Professional plan is $790/year per agent on annual billing.

Enterprise customers receive a custom annual quote based on message volume, required integrations, security needs, and SLA levels. ChatPro offers volume discounts and often bundles onboarding and migration services into annual contracts.

How much is chatpro.com in general

ChatPro pricing ranges from $0 (free) to $79+/month per agent. The total cost for a deployment depends on agent seats, messaging volume, channels enabled (for example, WhatsApp or SMS), and professional services such as bot development or custom integrations.

When budgeting, plan for monthly seat fees plus any per-message or per-channel charges, and factor in one-time implementation and ongoing support costs for larger teams.

What is chatpro.com used for

ChatPro is used primarily for customer support, sales qualification, and in-app product support. Support teams use the platform to manage inbound user issues in a shared inbox, using routing rules and SLAs to ensure conversations reach the right person quickly. The system is also used for proactive messaging — notifying returning users, promoting offers, or prompting re-engagement based on behavior.

Sales teams commonly use ChatPro to capture leads through chatbots that gather contact information and qualify intent prior to a handoff to a human rep. The product’s lead routing and CRM sync features allow teams to create a predictable lead flow that feeds into sales pipelines.

Product teams deploy ChatPro in mobile and web apps for in-context help, onboarding flows, and micro-surveys that collect user feedback during or right after an interaction. The integrated analytics and session replay links provide signals that help teams prioritize bug fixes, feature requests, and documentation updates.

Pros and cons of chatpro.com

Pros:

• Unified inbox for multiple channels simplifies agent workflows and reduces context switching. The platform centralizes web chat, mobile, and social channels into one interface.
• Built-in AI chatbots and visual flow editor reduce repetitive tickets and improve first-response automation. Bots can resolve common issues without agent intervention.
• Flexible integrations and APIs make it straightforward to sync conversations with CRMs, analytics, and internal tools. This enables reporting and SLA tracking across systems.

Cons:

• Costs for larger teams or high-volume messaging can grow quickly once premium features or additional channels are enabled. Budget planning must include per-message and channel fees.
• Advanced bot flows and complex integrations require technical resources or professional services, which can add to time-to-value for teams without developer capacity.
• Some organizations may prefer separate specialized tools (e.g., a full-featured CRM or dedicated IVR) rather than an all-in-one messaging platform, depending on their stack and compliance needs.

Chatpro free trial

ChatPro provides a free tier and typically offers an extended trial period for paid plans so teams can validate the platform with real traffic. The free tier is useful for evaluating the widget, core routing, and basic bot templates but limits agents, message volume, and advanced reports.

Trial periods for Starter and Professional plans usually unlock premium features such as analytics, multiple bots, and integration connectors so teams can test end-to-end workflows before committing. During the trial, ChatPro advises pairing product and support stakeholders to test both in-app and site-based flows.

For enterprise features — SSO, HIPAA options, and custom SLAs — ChatPro requires a sales engagement and proof-of-concept to validate architecture and deployment controls. Contacting sales will clarify trial length and any temporary enterprise access.

Is chatpro.com free

Yes, ChatPro offers a Free Plan that covers basic chat functionality, a limited number of agents, and a capped monthly message volume. The free tier is intended for evaluation or very small teams and does not include advanced automation, integrations, or enterprise-grade security controls.

Free users can install the web widget, use simple bot templates, and access community documentation. Organizations requiring higher message volumes, multiple channels, or private hosting will need a paid plan.

Chatpro API

ChatPro exposes a RESTful API and webhook system for programmatic access to conversations, message sending, contact records, and bot management. Typical API use cases include sending outbound messages from backend systems, syncing contacts and tickets with a CRM, and building server-side logic for custom routing or analytics.

Authentication is handled with API keys or token-based OAuth for enterprise customers, and the API supports pagination, filtering by date and status, and standard HTTP response codes. Webhooks provide real-time event delivery for new messages, conversation state changes, and bot handoffs.

Developer SDKs are available for common languages (Node.js, Python, and Java) and mobile platforms to speed up embedding and session orchestration. Rate limits and best-practice guidance are published in the developer documentation; for production deployments, ChatPro recommends using webhooks plus idempotent endpoints to ensure reliable processing.

10 Chatpro alternatives

Below are ten alternatives to ChatPro that span live chat, conversation-driven support, and open-source platforms.

• Intercom — full-stack customer messaging with an emphasis on product-led growth and in-app experiences
• Zendesk — established helpdesk platform with integrated support channels, ticketing, and knowledge base features
• Drift — conversational marketing and sales chat focused on lead qualification and revenue generation
• Freshdesk — helpdesk and messaging system bundled with ticket automation and omnichannel support
• LiveChat — lightweight, fast live chat with focused agent tools and integrations
• Help Scout — shared inbox for email and chat with a strong focus on small-to-medium support teams
• Tidio — chat and bot platform aimed at e-commerce teams with easy eCommerce integrations
• Crisp — messaging platform with chatbot features, shared inbox, and real-time notifications
• Rocket.Chat — open source team chat and messaging platform that can be extended for customer conversations
• Chatwoot — open source customer engagement suite with inbox, automation, and multi-channel messaging

Paid alternatives to chatpro.com

• Intercom — targeted at product and growth teams; pricing is higher but includes rich product analytics and customer data. Intercom is strong where in-app messaging and user segmentation are critical.
• Zendesk — broader support platform with extensive ticketing, knowledge base, and enterprise management features. Good choice when a mature ticketing system is required.
• Drift — focuses on conversational marketing and revenue generation with specialized routing to sales reps. Drift suits organizations prioritizing lead capture and meeting scheduling.
• Freshdesk — more traditional helpdesk with omnichannel support and strong automation at a competitive price point for mid-market teams.
• LiveChat — streamlined, easy-to-deploy chat solution that focuses primarily on fast agent workflows and visitor tracking.

Open source alternatives to chatpro.com

• Rocket.Chat — fully open source with deployment flexibility, good for organizations that need full control over data and hosting.
• Chatwoot — modern open source alternative for managed or self-hosted inboxes, includes conversation routing, automations, and basic bots.
• Zammad — open source helpdesk with ticketing and communication features; more ticket-focused than chat-centric.

Frequently asked questions about Chatpro

What is Chatpro used for?

ChatPro is used for customer support, sales qualification, and in-app user assistance. Teams deploy it to manage conversations across web, mobile, and social channels, automate routine replies with chatbots, and route complex issues to the right agent. It is commonly used by product and support teams to provide contextual, real-time help.

Does Chatpro integrate with CRMs?

Yes, ChatPro provides native CRM integrations and API connectors. The platform supports syncing contacts, conversation history, and lead attributes with systems like Salesforce, HubSpot, and others using built-in connectors or the REST API. Integrations enable automated ticket creation and unified reporting.

How much does Chatpro cost per user?

ChatPro starts at $29/month per agent on the Starter plan when billed monthly and $290/year per agent when billed annually. Costs increase for the Professional plan and enterprise-grade features such as SSO or HIPAA compliance.

Is there a free version of Chatpro?

Yes, ChatPro offers a Free Plan that includes core chat features, limited agents, and a capped monthly message allowance. The free tier is intended for evaluation and very small teams; paid plans are required for higher volumes and advanced features.

Can Chatpro be used for sales lead qualification?

Yes, ChatPro supports conversational lead qualification. Bots can collect contact details, ask qualifying questions, and route qualified leads to sales reps or create contacts in CRM systems. Workflow automation and targeted messaging help surface high-intent visitors.

Does Chatpro support WhatsApp and other messaging channels?

Yes, ChatPro supports major messaging channels as add-ons. Channels like WhatsApp, Facebook Messenger, and SMS are available and require configuration; usage may incur per-message charges depending on the channel’s provider policies.

How secure is Chatpro?

ChatPro provides enterprise-grade security options. Security features include TLS encryption in transit, encryption at rest, role-based access controls, SSO via SAML, audit logs, and optional SOC2/HIPAA controls for Enterprise customers. Organizations with strict compliance needs should review the security whitepaper and contact sales for detailed controls.

Can I customize Chatpro’s chat widget?

Yes, ChatPro’s widget is customizable. You can adjust branding (logo, colors), messaging behavior, targeted triggers, and initial bot greetings. The widget supports custom CSS for more advanced UI changes and offers SDKs for native mobile customization.

Does Chatpro have an API for developers?

Yes, ChatPro provides a REST API and SDKs for common languages. The API covers message sending, conversation retrieval, contact sync, bot flow management, and webhook subscriptions. Documentation and usage examples are available in the developer docs to help accelerate integrations.

What training resources does Chatpro provide?

ChatPro offers documentation, tutorials, and onboarding support. Resources include step-by-step setup guides, bot templates, best-practice articles, and in-product walkthroughs. Paid plans include access to live onboarding sessions and account managers for complex rollouts.

chatpro.com careers

ChatPro maintains a careers page with roles across engineering, product, customer success, and sales. The company typically posts openings for backend and frontend engineers, platform reliability engineers, and product managers responsible for messaging and AI features. Open roles often include remote options and benefits information.

Recruiting at ChatPro emphasizes experience with real-time systems, distributed architectures, and API-driven products. Candidates with background in Node.js, Go, or Python backend services and familiarity with messaging protocols have an advantage. Positions for customer-facing roles often require experience with support tooling and workflow automation.

Interested applicants can visit the ChatPro careers page to review current openings and sign up for recruiting events or refer-a-friend programs.

chatpro.com affiliate

ChatPro runs an affiliate and referral program that rewards partners for bringing new customers to the platform. Affiliate tiers typically include referral bonuses for trial conversions and recurring commissions for subscription revenue driven by the partner.

The affiliate program provides marketing materials, tracking links, and performance dashboards. Agencies, consultants, and technology partners who refer multiple customers can negotiate custom partner terms and dedicated partner success support.

Details and sign-up information for the affiliate program are available on ChatPro’s partner or affiliate pages.

Where to find chatpro.com reviews

Independent reviews of ChatPro can be found on software directories and review platforms where customers evaluate features, support, and pricing. Look for hands-on experiences and case studies to understand how ChatPro performs in teams similar to yours.

For vendor-provided references, request case studies or customer references from ChatPro’s sales team, or check published success stories and benchmarks on the product website. Also consult industry forums and community discussions for operational tips and real-world feedback.