Embedded-chat

What is embedded-chat.com

embedded-chat.com is a web service that delivers embeddable chat widgets and conversational interfaces for websites and mobile apps. The platform supplies a front-end widget, backend message delivery, moderation tools, analytics, and developer APIs so companies can add live chat, in-app messaging, or bot-driven conversations without building an entire messaging stack in-house. It targets product and support teams at SaaS companies, marketplaces, e-commerce stores, and developer-led projects needing a flexible, self-hosted or cloud-hosted chat option.

The product separates responsibilities into three layers: the client widget for web and mobile, the cloud service for message handling and persistence, and developer APIs/SDKs for integration and customization. Teams use the widget for customer support, lead capture, onboarding assistance, and real-time notifications; developers use the APIs to sync chat with backend systems, CRM data, and automation rules.

embedded-chat.com emphasizes performance (small client bundles), customization (CSS and UI hooks), and moderation (manual and automated filters). It supports multiple channels per site (e.g., sales chat, support chat), conversation histories, visitor tracking for agents, and role-based access for internal teams. The platform can be deployed as a fully managed SaaS service or integrated into private infrastructure for customers who require data residency control.

Embedded-chat.com features

What does Embedded-chat.com do?

Embedded-chat.com provides a feature set that covers the full lifecycle of a chat conversation from visitor arrival to reporting. Core capabilities include real-time messaging, offline message capture, visitor metadata, agent workflows, and retention controls. The client widget is extensible with custom buttons, rich message types (images, attachments, quick replies), and localized strings for international audiences.

On the admin side, Embedded-chat.com offers a unified agent inbox, canned responses, collision detection (to prevent multiple agents replying to the same visitor), conversation tagging, and SLA indicators. It has built-in routing logic so messages can be assigned by skill, round-robin, or priority, and it supports escalation rules to forward conversations to senior agents or email when no agent is available.

Security and compliance features include OAuth and SSO integration, role-based permissions, configurable data retention policies, and encrypted message storage. For teams that require higher assurance, there are options for private cloud deployment and additional logging for audit purposes.

The platform includes analytics dashboards to monitor conversation volume, response time, agent workload, and CSAT trends. Events and metrics can be exported via webhooks or the reporting API for long-term analysis in BI tools.

Embedded-chat.com pricing

Embedded-chat.com offers these pricing plans:

• Free Plan: $0/month with single-widget, limited history, and up to 2 agents
• Starter: $29/month (billed monthly) or $290/year (billed annually) with multi-widget support, 6 months history, email integrations, and basic analytics
• Professional: $99/month (billed monthly) or $990/year (billed annually) with advanced routing, 24 months history, API access, and priority email support
• Enterprise: Custom pricing, starting at $499/month (billed monthly) or $5,490/year (billed annually) for on-premises options, SLA, single sign-on, and dedicated account management

Each paid tier increases message volume, concurrent agent seats, storage retention, and access to integrations. Check Embedded-chat.com's current pricing on the platform's pricing page (https://www.embedded-chat.com/pricing) for the latest rates and enterprise options.

How much is embedded-chat.com per month

Embedded-chat.com starts at $0/month with the Free Plan for small-scale testing and single-widget deployments. For production use with multiple agents and longer history retention, most teams select Starter at $29/month or Professional at $99/month depending on feature needs and message volume. Enterprise deployments with advanced compliance or private hosting typically start around $499/month and require a conversation with sales to scope exact costs.

How much is embedded-chat.com per year

Embedded-chat.com costs $290/year for the Starter plan when billed annually, which effectively provides two months free compared with monthly billing. The Professional plan is $990/year on annual billing. Enterprise agreements are quoted annually and often include setup fees and a minimum contract term; a typical starting annual figure is $5,490/year for a hosted Enterprise package.

How much is embedded-chat.com in general

Embedded-chat.com pricing ranges from $0 (free) to $499+/month or comparable annual contracts. Small teams and individual projects can run on the Free Plan, growth-stage teams usually budget between $29/month and $99/month, while large organizations and regulated customers should plan for Enterprise-level spending which can exceed $499/month plus professional services on deployment.

What is embedded-chat.com used for

embedded-chat.com is used to add conversational interfaces to websites and mobile apps quickly and with customization. Common uses include live customer support, pre-sales chat for e-commerce, contextual in-app help during onboarding flows, and lightweight community conversations embedded into product pages. Its small widget footprint makes it suitable for teams that need fast load times and incremental feature additions.

Support teams use the agent inbox to manage inbound requests across multiple channels and to apply tags for routing and reporting. Product teams use the widget to run targeted messages for feature announcements or to gather feedback through quick surveys. Marketing teams sometimes use the chat widget as a lead capture point, capturing visitor details and initiating automated qualification workflows.

Developers use the platform as a backend messaging API to connect chat events to CRM systems, ticketing platforms, and analytics. Because the product exposes SDKs and webhooks, it's commonly integrated into customer data platforms so conversations can be associated with user profiles and lifecycle states.

Pros and cons of embedded-chat.com

embedded-chat.com provides a focused set of chat capabilities with strengths in customization, developer tooling, and moderate pricing for small teams. The lightweight client and modular architecture mean you can style the widget to match brand requirements and selectively enable features like attachments or bots. The built-in moderation and privacy controls help teams stay compliant with region-specific rules.

On the downside, the platform may require developer time to achieve deep integrations (for example, automated routing based on custom CRM fields). While agent features are solid, very large contact centers may prefer a full contact-center suite with telephony, advanced workforce management, and deeper omnichannel routing. Enterprise customers with strict compliance needs should expect additional setup and validation for private hosting.

Operationally, teams should consider message retention needs and export rules: the Professional plan increases history retention, but organizations that need indefinite retention or custom archival must plan for Enterprise level or external storage export. Also, feature parity between web and mobile SDKs can vary—mobile clients may lack some specialized UI customization available in the web widget.

Embedded-chat.com free trial

embedded-chat.com provides a perpetual Free Plan designed for evaluation and light production use. The Free Plan includes a single widget, limited conversation history, and up to 2 agent seats so small teams can test the product on staging and production sites before upgrading. For feature testing, the Starter and Professional plans include free trial periods or money-back guarantees depending on promotional offers.

For prospective Enterprise customers, Embedded-chat.com offers time-limited trial instances or sandbox environments that mirror production settings, including SSO and private network connectivity for validation. These trial environments can be used for load testing and security reviews prior to signing an enterprise contract.

Is embedded-chat.com free

Yes, Embedded-chat.com offers a Free Plan. The Free Plan includes basic widget functionality, up to 2 agents, and limited conversation history suitable for small sites or evaluation. Teams that need longer history, API access, or multiple widgets should consider the Starter or Professional plans.

Embedded-chat.com API

embedded-chat.com exposes a developer-friendly API set to support integration with backend systems, automation, and custom UIs. The API surface typically includes REST endpoints for sending and retrieving messages, WebSocket endpoints for real-time updates, webhook subscriptions for inbound event notifications, and management endpoints for users, agents, and routing rules. SDKs are available for JavaScript (browser), React, iOS (Swift), and Android (Kotlin) to speed client-side integration.

Authentication is handled via API keys for service-to-service calls and OAuth 2.0 or SAML for agent and admin access in paid plans. The API supports scoped keys to limit access to particular widgets or sites. Rate limits are tiered by plan; higher plans receive higher throughput and dedicated concurrency allocations.

Webhook capabilities allow teams to forward events such as new messages, visitor metadata changes, typing indicators, and conversation status updates to backend services. The platform provides reliable delivery features like retry policies and dead-letter handling for webhook failures. For reporting and analytics, the API includes endpoints to export conversation logs, agent performance metrics, and custom event timelines.

For implementation details, see Embedded-chat.com's API documentation and developer guides at the platform's API docs (https://www.embedded-chat.com/docs/api).

10 Embedded-chat.com alternatives

• Intercom — Full-featured customer messaging platform with rich automation, product tours, and a large integration ecosystem.
• Drift — Conversational marketing platform focused on sales lead qualification and playbooks for B2B teams.
• Zendesk Chat — Chat module from Zendesk suited to teams already using Zendesk Support and Guide.
• Tidio — Affordable chat and chatbot platform aimed at small e-commerce stores with marketing automations.
• Freshchat — Messaging product from Freshworks with omnichannel support and AI assistance.
• Crisp — Multichannel messaging with shared inboxes, knowledge base, and chatbots for small to mid-sized teams.
• LiveChat — Enterprise-capable live chat with a broad set of integrations and add-ons.
• Chatwoot — Open-source alternative for teams that want to self-host and customize deeply.
• Rocket.Chat — Open-source team chat platform that can be extended for live customer conversations and deployed on-premises.
• Rasa — Open-source conversational AI platform for building custom chatbots and NLU-driven assistants.

Paid alternatives to Embedded-chat.com

• Intercom: A broad customer messaging and product engagement platform with email, in-app messages, and bots; pricing typically starts higher but includes marketing and product tooling.
• Drift: Focused on conversational marketing and sales, with playbooks and heavy CRM integrations suited to B2B sales teams.
• Zendesk Chat: Integrated into the Zendesk Suite, ideal for teams that want close linkage between helpdesk tickets and chat conversations.
• Tidio: Lower-cost option for e-commerce with prebuilt templates and easy-to-use automations.
• Freshchat: Offers omnichannel messaging and AI features within the Freshworks ecosystem, good for mid-market teams.

Open source alternatives to Embedded-chat.com

• Chatwoot: Open-source customer engagement suite that supports multi-channel inbox, reports, and integrations; suitable for teams that want to self-host and control data.
• Rocket.Chat: Real-time communication platform that can be configured to act as a customer chat channel and hosted on your own servers.
• LiveHelperChat: Lightweight, embeddable open-source chat focused on basic visitor messaging and agent routing.
• Botpress: Open-source conversational platform to build chatbots and conversational flows with advanced NLU capabilities.
• Rasa: Toolkit for building context-aware conversational assistants; best for teams building custom AI-driven experiences.

Frequently asked questions about Embedded-chat.com

What is embedded-chat.com used for?

Embedded-chat.com is used to add embeddable chat and messaging interfaces to websites and mobile apps. Teams deploy the widget for customer support, lead capture, user onboarding, and in-product assistance; the platform provides agent tools, routing, and analytics to manage conversations across those use cases.

Does embedded-chat.com offer a free plan?

Yes, Embedded-chat.com offers a Free Plan. The Free Plan supports a single widget, limited history, and up to 2 agents so small teams can evaluate the product or run a low-volume production site without cost.

How much does embedded-chat.com cost per month?

Embedded-chat.com starts at $0/month for the Free Plan and typical paid plans begin at $29/month for the Starter tier; the Professional tier is $99/month, and Enterprise pricing starts at $499/month depending on requirements and deployment model.

Can I customize the chat widget appearance?

Yes, the widget is customizable. You can change colors, fonts, button placement, and message templates; the platform exposes CSS hooks and configuration options so you can align the widget with brand guidelines.

Does embedded-chat.com provide mobile SDKs?

Yes, Embedded-chat.com provides mobile SDKs. SDKs for iOS and Android (and a React Native option) let you embed the chat experience inside mobile apps with native performance and access to device features like the camera and file picker.

Can I integrate embedded-chat.com with my CRM?

Yes, the platform supports CRM integrations. There are built-in connectors for popular CRMs and webhook/API-based integration patterns for custom systems, enabling conversation data to sync with lead and customer records.

Is there an API for automating messages and exports?

Yes, Embedded-chat.com exposes REST and real-time APIs. The API includes message endpoints, webhook subscriptions, user and conversation management, and reporting exports so teams can automate workflows and archive conversations externally.

Does embedded-chat.com support single sign-on (SSO)?

Yes, SSO is supported on paid plans. Enterprise customers can configure SAML or OAuth 2.0 SSO for agent and admin access, and token-based scoped API keys for services.

How secure is embedded-chat.com for customer conversations?

Embedded-chat.com provides industry-standard security features. The platform uses HTTPS for transport encryption, encrypts data at rest, offers role-based access controls and SSO, and can be deployed in private cloud configurations for customers with strict data locality or compliance needs.

Where can I find developer documentation for embedded-chat.com?

Embedded-chat.com maintains a public developer documentation portal. The documentation covers SDKs, API endpoints, webhook events, and examples for common integrations; view the developer docs at Embedded-chat.com's API documentation (https://www.embedded-chat.com/docs/api).

embedded-chat.com careers

embedded-chat.com hires across product, engineering, support, and sales teams, with roles that include frontend and backend engineers, DevOps, product managers, and developer advocates. Career pages typically highlight remote-friendly roles, engineering culture, and the opportunity to work on real-time systems. Candidates should expect technical interviews focused on web performance, real-time protocols, and integration patterns.

embedded-chat.com affiliate

The platform offers an affiliate and partner program for agencies and resellers that implement embedded-chat.com for clients. Program details include referral commissions, reseller discounts, and co-marketing benefits. Interested partners can apply through the partner section in the vendor portal to receive tracking links and onboarding materials.

Where to find embedded-chat.com reviews

User reviews and comparisons can be found on major software review sites and developer communities. Look for aggregated feedback on pricing, reliability, and ease of integration on platforms such as G2, Capterra, and developer forums. For hands-on assessment, run a trial on a staging site to validate performance and integration with your stack.