Groovehq

What is groovehq

Groovehq is a help desk and shared inbox platform that consolidates customer communications across email, live chat, and self-service knowledge base into a single support workspace. The product is aimed primarily at small to mid-size support teams and startups that need a straightforward, fast-to-deploy customer service system without the complexity of enterprise ticketing suites.

Groovehq focuses on making core support activities—triaging inbound requests, assigning conversations, creating knowledge base articles, and measuring response times—clear and accessible. The interface centers on a shared inbox model, lightweight workflows and automations, and built-in reporting so teams can handle volume efficiently while keeping response quality high.

The vendor offers hosted SaaS access with multi-channel routing, integrations with common business systems, and an API for custom workflows and automation. Groovehq positions itself as a less complex alternative to large help desk platforms by emphasizing ease of use, quick onboarding, and practical feature sets for teams that prioritize speed and clarity in customer support.

Groovehq features

What does groovehq do?

Groovehq provides a suite of help desk tools to manage customer conversations, create a public knowledge base, and measure team performance. Its core capabilities include email-based shared inboxes, live chat widgets for websites, an organized knowledge base for self-service, automation rules for routing and SLA enforcement, and reporting dashboards for monitoring response and resolution metrics.

The platform routes messages from multiple channels into unified conversation threads, allows internal notes and assignments, and supports collision detection so multiple agents do not respond to the same conversation. It also includes canned responses, custom fields, and tags to categorize work and speed common replies.

Beyond everyday ticket handling, Groovehq offers workflow tools such as automatic assignment, follow-up reminders, and time-based rules that help teams implement simple SLAs and escalation procedures. Reporting and analytics cover first response time, resolution time, volume by channel, agent productivity and trending topics, which help managers prioritize training and process changes.

• Shared inbox: Consolidates email, form submissions, and routed messages into a single, collaborative workspace with assignment, private notes, and collision detection.
• Live chat: Website chat widget to capture real-time customer inquiries and convert visitors into tracked conversations inside the platform.
• Knowledge base: Public documentation and help center to reduce support volume and provide consistent product information to customers.
• Automation and routing: Rules for auto-assignment, priority tagging, follow-up reminders, and SLA-based escalations.
• Reporting and dashboards: Metrics for response times, resolution times, volume, and agent performance with exportable reports.
• Integrations: Built-in connectors for email providers, CRMs, e-commerce platforms, and automation tools like Zapier.

Groovehq pricing

Groovehq offers these pricing plans:

• Free Plan: $0/month — limited seat, single mailbox, basic knowledge base, and starter reporting
• Starter: $12/month per user billed monthly or $10/month per user billed annually — basic automation, multiple mailboxes, team assignments, chat widget
• Professional: $24/month per user billed monthly or $20/month per user billed annually — advanced reporting, custom branding, more automation capacity
• Business: $49/month per user billed monthly or $39/month per user billed annually — advanced security, SLA management, and priority support
• Enterprise: Custom pricing — dedicated onboarding, single sign-on (SSO), advanced compliance, and account management

Check Groove's current pricing plans (https://www.groovehq.com/pricing) for the latest rates and any promotional or volume discounts.

How much is groovehq per month

Groovehq starts at $10/month per user when billed annually for the Starter plan; month-to-month billing is typically priced slightly higher (for example $12/month per user on the Starter tier).

The per-user monthly cost increases with additional features and support levels: the Professional tier commonly runs around $20–$24/month per user (annual vs monthly billing), and Business tiers typically fall in the $39–$49/month per user range depending on billing cadence.

How much is groovehq per year

Groovehq costs $120/year per user for the Starter plan when you choose annual billing (equivalent to $10/month per user billed annually). Annual billing for higher tiers reduces the monthly-equivalent price proportionally compared with month-to-month rates.

For teams buying annual seats for Professional or Business tier features, expect equivalent annual-per-user costs of roughly $240/year and $468/year respectively for the approximate tiers listed above. Confirm up-to-date annual rates on Groove's price list.

How much is groovehq in general

Groovehq pricing ranges from $0 (free) to $49+/month per user. The actual cost depends on plan tier, number of agents, billing cycle (monthly vs annual), and any optional add-ons or enterprise agreements. Small teams often start on the Free or Starter tiers and scale to Professional or Business as their needs for reporting, security, or automation increase.

What is groovehq used for

Groovehq is used to centralize and manage customer support conversations and to create a single source of truth for product documentation. Teams use Groovehq to respond to email support requests, operate site-based live chat, maintain public-facing help articles, and measure support performance at both agent and team level.

Typical uses include handling order and billing inquiries for e-commerce businesses, managing inbound technical support for SaaS companies, and operating customer success messaging for subscription services. The knowledge base helps deflect repetitive queries so agents can focus on higher-value interactions.

Because Groovehq is designed for simplicity, it is often chosen by teams who need quick setup, a short learning curve, and straightforward collaboration features rather than the complexity of large enterprise ticketing systems. It also serves well as an internal help center where HR or IT teams manage internal employee requests.

Pros and cons of groovehq

Groovehq provides an uncluttered, user-friendly interface and a support model that emphasizes quick onboarding and core help desk functionality. Its strengths include a fast learning curve, integrated knowledge base, and practical reporting that surface the most important metrics without overwhelming teams with configuration options.

On the downside, Groovehq is not designed to replace heavyweight, highly configurable enterprise platforms for organizations that need multi-level approval workflows, complex SLA matrices, or deeply nested ticket hierarchies. Some large support organizations find the automation and customization options less granular compared with systems like Zendesk or Salesforce Service Cloud.

Another trade-off is that integrations are focused on common business tools and automation platforms rather than exhaustive, out-of-the-box enterprise connectors. Teams with complex CRM or proprietary systems will rely on the API or middleware like Zapier to build the required integrations.

Operationally, Groovehq's pricing model (per agent) is predictable for small teams but can become a material cost for large support organizations as headcount scales. That said, the simplicity often drives faster time-to-value compared with more feature-heavy alternatives.

Groovehq free trial

Groovehq offers a time-limited free trial that allows teams to evaluate core help desk features including the shared inbox, chat widget, basic automation, and knowledge base creation. The trial is intended to let teams test message routing, create sample workflows, and run basic reports without committing to a paid plan.

During the trial period, administrators can add team members, connect mailboxes, and publish help center articles. Trials commonly include access to higher-tier features for evaluation, but exact trial scope and length can vary so it's advisable to confirm current trial details on Groove's site.

After the trial ends, accounts can either downgrade to a Free Plan with limited capabilities or select a paid tier to retain advanced automation, reporting, and support features. For teams migrating from another help desk, Groove offers import utilities and guidance to smooth the transition.

Is groovehq free

Yes, Groovehq provides a Free Plan that includes basic functionality for a very small team or single mailbox use. The free tier typically limits the number of agents, mailboxes, and automation runs and is best suited for evaluation, solo operators, or very small support setups.

For production-grade support or multiple agents, teams generally move to the paid Starter or Professional plans to access advanced reporting, multi-mailbox routing, and more automation capacity.

Groovehq API

Groovehq exposes a RESTful API and webhook endpoints that let teams automate workflows, integrate with CRMs, e-commerce platforms, and internal systems, and build custom reporting pipelines. The API supports common objects such as conversations, customers, messages, and knowledge base articles.

Use cases for the API include syncing contacts and tickets with a CRM, creating tickets from e-commerce order events, posting conversation events to internal dashboards, or triggering notifications in collaboration tools when SLA thresholds are breached. Webhooks enable real-time event-driven automation so external systems can react immediately to updates inside Groove.

For developer resources, authentication instructions, rate limits, example calls and SDK references, consult Groove's developer documentation at their API section: view Groove's API documentation (https://www.groovehq.com/api).

10 Groovehq alternatives

• Zendesk — Enterprise-scale help desk with advanced workflow automation, multi-channel support and extensive third-party integrations.
• Freshdesk — Ticketing and customer service platform with AI-assisted ticket triage, automations, and omnichannel support.
• Help Scout — Shared inbox and knowledge base focused on conversational support and a simple UX for small and growing teams.
• Intercom — Conversational relationship platform that combines chat, bots, product tours, and a CRM for customer engagement.
• Front — Shared inbox and collaboration layer that emphasizes email-centric workflows, routing and multi-channel message handling.
• Zoho Desk — Integrated help desk with native CRM integration, process automation, and multichannel support at competitive pricing.
• Kayako — Unified customer service platform with live chat, shared inbox and customer journey visibility.
• Groove — (Same vendor branding) a small-team targeted help desk focused on simplicity and speed (included here for context).
• Salesforce Service Cloud — Full-featured enterprise service platform with deep CRM integration, omnichannel routing and case management.
• Kayako Classic — Legacy alternative for teams that prefer a specific help desk workflow and feature set.

Paid alternatives to Groovehq

• Zendesk — Enterprise-level routing, macros, and an app marketplace for deep integrations; higher learning curve suited to larger teams.
• Freshdesk — Scalable feature set with AI, omni-channel support and tiered pricing that matches growth stages.
• Help Scout — Simpler shared inbox approach with pricing that targets SMBs but offers growing feature sets for support teams.
• Intercom — Strong for product-led engagement with messaging, bots and in-app support, but pricing can rise quickly with usage.
• Front — Focus on email-first teams that need collaborative inbox features and granular routing rules.

Open source alternatives to Groovehq

• Zammad — Open source help desk with ticketing, chat and user management; customizable and can be self-hosted.
• osTicket — Mature, self-hosted ticketing system suitable for companies that want full control over their support stack.
• Request Tracker (RT) — Powerful ticketing framework that scales for complex workflows but requires more setup and administration.
• UVdesk — Open source help desk with e-commerce integrations and multi-channel support for self-hosted deployments.
• Faveo Helpdesk (community edition) — Open source ticketing system with a modern UI and support for custom workflows.

Frequently asked questions about Groovehq

What is Groovehq used for?

Groovehq is used for customer support and shared inbox management. Teams use it to centralize email and chat conversations, publish help center articles, set simple routing and automation rules, and track support metrics like first response time and resolution time.

Does Groovehq integrate with Slack?

Yes, Groovehq integrates with Slack. You can forward notifications about new conversations and updates into Slack channels, and use Slack to alert teammates about tickets that need attention or escalate issues.

How much does Groovehq cost per user?

Groovehq starts at $10/month per user when billed annually for the Starter tier; month-to-month rates are usually higher (for example $12/month per user on Starter). Higher tiers increase per-user costs based on feature needs.

Is there a free version of Groovehq?

Yes, Groovehq offers a Free Plan. The free tier supports a single mailbox or a minimal agent count with limited automation and reporting, suitable for evaluation or very small teams.

Can Groovehq be used for live chat support?

Yes, Groovehq includes a live chat widget. The chat widget captures visitor messages and turns them into conversations in the shared inbox; it supports canned replies and routing to the right agent.

Does Groovehq have an API for automation?

Yes, Groovehq provides a RESTful API and webhooks. Developers can create, update, and query conversations, users, and knowledge base articles and subscribe to real-time events to integrate Groove with CRMs, e-commerce platforms, and internal tools.

Can I import data from another help desk to Groovehq?

Yes, Groovehq supports data import options. The platform provides utilities and documentation to import users, conversations, and knowledge base articles from common help desk exports or via the API; for complex migrations they offer migration guidance.

How secure is Groovehq for customer data?

Groovehq uses standard industry security controls. The service uses TLS for data in transit, role-based access controls, and supports features like SSO on higher tiers; for specific compliance certifications and security details consult Groove's security documentation.

Does Groovehq support SLAs and escalation rules?

Yes, Groovehq supports SLA-style automations and escalation rules on paid plans. Teams can configure time-based rules, reminders and priority routing to ensure timely responses and escalate overdue conversations to managers.

What training resources does Groovehq provide?

Groovehq offers product documentation, help center articles, and onboarding guides. Paid plans typically include email or priority support and onboarding help; enterprise customers can receive dedicated onboarding and account management.

Groovehq careers

Groovehq periodically hires across product, engineering, customer success, and operations roles. Team size is suited to fast collaboration and cross-functional responsibilities, and roles often emphasize product-minded engineers and customer-focused support staff.

Career pages and job listings are best checked on Groove's corporate site or LinkedIn for current openings and hiring regions. For roles in product and engineering they generally look for candidates with SaaS experience and a history of shipping customer-facing features quickly.

Groovehq affiliate

Groovehq historically has offered partner or affiliate programs via referral links and partner arrangements targeted at agencies and consultants that recommend help desk solutions to clients. Terms, commissions, and eligibility vary over time, so consult Groove's partner program page for current details.

Affiliates typically receive a referral link or code and a dashboard to track conversions; enterprise reseller relationships may be available under separate commercial terms.

Where to find Groovehq reviews

To read peer reviews and verified customer feedback, consult software review aggregators and comparison sites such as G2, Capterra, and Trustpilot, where users leave structured ratings on ease of use, support, and feature completeness. For product-focused commentary and benchmarks, look for side-by-side comparisons of help desk platforms on industry blogs and buyer-guides.

You can also find customer testimonials and case studies on Groove's own site and public forums where customers discuss migration experiences and feature trade-offs.