Best SMB Live Chat Softwares

Customer service and field service software built on Salesforce Service Cloud for small businesses. Designed for small teams that need ticketing, self-service knowledge, AI-assisted routing and chatbots, scheduling and mobile field-worker tools, all integrated with Salesforce CRM.

Customer support platform that centralizes email, chat, and knowledge base management for support teams, designed for small to mid-market companies and startups seeking an easy-to-use help desk with reporting and automation.

Help Scout is a customer support platform that provides a shared inbox, help center (knowledge base), live chat/embeddable support widget, and in-app messaging for teams of all sizes. It is designed for support agents, customer success teams, and product teams that need to manage multi-channel customer conversations, route messages to the right people, and measure support performance.

AI Help Desk and customer support platform for support teams of growing businesses and enterprises. Kayako uses AI triage, automated answers, and continuous learning to reduce backlog, shorten response times, and improve CSAT while integrating with existing tools and workflows.