Livechatmax

What is LiveChatMax

LiveChatMax is a hosted live chat and customer messaging platform that combines real-time chat, automated chatbots, and multichannel messaging (web chat, email, SMS, and social messaging) into a single agent workspace. The product is designed for businesses that need to handle incoming customer requests, qualify leads, and provide support across channels without switching tools.

The platform includes an embeddable chat widget for websites, mobile SDKs, agent web console, and admin controls for routing, reporting, and knowledge base attachments. LiveChatMax packages the usual live-chat features—canned responses, chat transfers, co-browsing, and chat-to-ticket conversion—together with automation features like first-response bots, scheduled messages, and behavior-triggered invites.

LiveChatMax positions itself for use across e-commerce, SaaS, travel, and service companies that require both synchronous chat and asynchronous messaging workflows. It supports typical enterprise needs—role-based access, single sign-on, audit logs, and integrations—while also offering simpler starter plans for small teams and solo operators.

LiveChatMax features

What does LiveChatMax do?

LiveChatMax provides a unified interface for receiving and responding to customer messages from websites, mobile apps, and messaging channels. Agents can handle multiple simultaneous chats, transfer conversations between teammates, and escalate to phone or video calls when needed. The product routes conversations by skill, department, or business hours and supports persistent conversation histories so customers can resume conversations across channels.

Key automation features include rule-based routing, autoresponders, and conversational chatbots that capture lead data, qualify prospects, and perform common support tasks such as password resets or order lookups. LiveChatMax also supports automation for offline messages and scheduled follow-ups.

On the analytics side, LiveChatMax provides dashboards with KPIs such as average response time, first contact resolution, chat volume by source, and agent productivity metrics. Administrators can create custom reports and export data for further BI analysis.

The platform supports file sharing, transcript exports, and tagging for conversation categorization. It includes a knowledge base integration so agents can insert article links into chats, reducing handling time for common questions.

LiveChatMax pricing

LiveChatMax offers these pricing plans:

• Free Plan: $0/month with limited concurrent chats, basic widget customization, and email ticketing
• Starter: $19/month per agent (monthly) or $15/month per agent (billed annually) with unlimited chats on one website, standard reporting, and basic chatbot flows
• Professional: $49/month per agent (monthly) or $39/month per agent (billed annually) with multichannel inbox, advanced automation, CRM integrations, and SLA reporting
• Enterprise: Custom pricing for large teams with dedicated support, single sign-on (SSO), HIPAA-ready configuration, and advanced security controls

Check LiveChatMax's current pricing for the latest rates and enterprise options.

How much is LiveChatMax per month

LiveChatMax starts at $15/month per agent when billed annually for the Starter plan. That annual billing discount is the common entry point for small teams that want unlimited chats but can commit to a year.

Monthly billing is available for the Starter and Professional plans at a slightly higher monthly rate ($19/month and $49/month respectively). The Free Plan remains available with usage limits to support trials or single-person operations.

For larger deployments, the Enterprise plan is billed via a custom quote and can include per-user or per-seat pricing with minimum contract terms.

How much is LiveChatMax per year

LiveChatMax costs $180/year per agent for the Starter plan when you choose annual billing ($15/month × 12). Annual billing for the Professional plan is $468/year per agent when billed $39/month effective rate.

Annual billing generally reduces the effective monthly cost by 15–25% compared with month-to-month rates. Enterprise annual contracts are priced per deployment and frequently include onboarding and integration services as line items.

Organizations should compare the expected chat volume, number of agents, and required integrations when calculating yearly totals because add-ons (SMS credits, advanced bots, or premium support) are often charged separately.

How much is LiveChatMax in general

LiveChatMax pricing ranges from $0 (free) to $49+/month per agent. Small teams can start on the free tier or the Starter plan, while teams needing multichannel support and automation typically choose the Professional tier. Enterprise deployments with security and compliance needs will incur higher per-agent costs plus professional services fees.

Total cost of ownership depends on agent seat counts, optional add-ons (SMS, phone minutes, premium bot flows), and integration or custom development work. Budget planners should account for setup costs, training time, and potential CRM integration fees.

What is LiveChatMax used for

LiveChatMax is used for real-time customer support, lead capture, and conversational sales. Support teams use it to field product questions, troubleshoot issues quickly via chat or co-browsing, and convert chats into support tickets for follow-up.

Sales teams use LiveChatMax to capture and qualify inbound leads with automated pre-chat forms and chatbots that gather contact details and interest level before handing conversations to an available sales rep. The platform records conversation history and integrates with CRMs so that chat leads flow into pipelines for tracking and nurturing.

Marketing teams leverage behavior-triggered messages (for example, cart-abandonment invites or on-page promotions) to increase conversions. The ability to send targeted messages based on page visits, referrer, or time-on-site makes LiveChatMax useful for conversion optimization experiments.

IT and operations teams use LiveChatMax for incident communication and escalation paths. The tool can be configured for after-hours routing, emergency notifications, and to maintain an audit trail for compliance or quality assurance.

Pros and cons of LiveChatMax

Pros:

• Comprehensive multi-channel inbox that unifies web chat, email, SMS, and social messaging into a single view. This reduces the need to switch applications for customer conversations.
• Built-in chatbot framework for lead qualification and common support flows, which reduces agent load for repetitive questions.
• Extensive reporting and analytics for response times, agent performance, and conversation sources, enabling data-driven staffing and service improvements.
• Integrations with major CRMs, e-commerce platforms, and analytics tools so chat conversations become part of customer records.

Cons:

• Add-on costs (SMS credits, premium bot flows, or enterprise security features) can increase total cost beyond base seat pricing for high-volume deployments.
• Customization and advanced automation setup require administrative expertise or professional services for complex routing, which may increase time-to-value.
• Smaller teams may find the feature set larger than necessary; simpler or lighter-weight chat tools can be less expensive and faster to deploy.

Operational considerations include initial configuration complexity and training for agents to use the multichannel inbox effectively. ROI typically appears from reduced handling time and improved lead-to-conversion rates when chat is integrated with sales workflows.

LiveChatMax free trial

LiveChatMax offers a trial experience through its Free Plan as well as a time-limited trial of paid features. The Free Plan provides a no-cost way to test the chat widget on a single website and validate basic workflows without entering payment details.

Paid trials for the Starter or Professional plans are commonly available for 14–30 days and include access to automation features, basic integrations, and reporting. Trials let teams measure live response times, queue behavior, and bot performance under real traffic conditions.

During trial periods, teams should configure conversion or satisfaction tracking to quantify the effect of chat on lead capture and support metrics. Trials are useful for validating integrations with CRMs and testing web performance impact of the embeddable widget.

Is LiveChatMax free

Yes, LiveChatMax offers a Free Plan with limited concurrent chats, basic widget customization, and email ticketing. That plan allows individuals or very small teams to deliver basic support or test the platform before moving to a paid tier.

The Free Plan typically restricts advanced automation, integrations, and report history. For teams that need multichannel messaging, SLA reporting, or advanced bots, the Starter or Professional plans are the usual next steps.

LiveChatMax API

LiveChatMax exposes a RESTful API and Webhook system that allows programmatic access to conversations, agents, tickets, and contact records. Typical API endpoints include message send/receive, conversation search, agent status updates, and transcript export.

Developers can use the API to push chat transcripts into CRMs, trigger outbound messages from backend systems, or create custom dashboards. LiveChatMax provides SDKs for JavaScript to embed the widget and mobile SDKs (iOS and Android) for in-app chat experiences.

The platform supports event webhooks for new messages, conversation state changes, and billing or usage events. Authentication is handled via API tokens or OAuth 2.0 for integrations that require delegated access. Rate limits and pagination exist to protect system performance on high-volume accounts.

For detailed implementation guidance and endpoint reference, consult the LiveChatMax API documentation at the LiveChatMax developer portal: view LiveChatMax API documentation.

10 LiveChatMax alternatives

• Intercom — Conversational support and customer engagement platform with rich product messaging, native product tours, and app-based inboxes.
• Zendesk — Full-service help desk with integrated chat, ticketing, knowledge base, and support workflows for larger enterprises.
• Freshdesk — Customer support platform that combines ticketing, chat, and automation with competitive pricing for SMBs.
• Drift — Focused on conversational marketing and sales chatbots built to route and qualify leads for B2B sales teams.
• Olark — Simple live chat solution that's easy to deploy with a lightweight UI and core chat features for small businesses.
• HubSpot Live Chat — Part of HubSpot CRM with built-in chatbots and automatic contact creation in the CRM for marketing and sales alignment.
• Tidio — Chat and chatbot platform that targets e-commerce stores with prebuilt templates and email/SMS fallbacks.

Paid alternatives to LiveChatMax

• Intercom — Strong in-app and product messaging with robust automation and upsell sequences for SaaS companies.
• Zendesk — Enterprise-grade ticketing and chat with advanced routing, SLA management, and large-scale agent management.
• Freshdesk — Cost-effective support suite with chat, automation, and omnichannel ticketing for growing teams.
• Drift — Sales-first conversational platform with features tailored to B2B lead qualification and meeting scheduling.
• HubSpot Live Chat — Native to HubSpot CRM, useful for teams that want chat tightly integrated with marketing and contact records.

Open source alternatives to LiveChatMax

• Chatwoot — Open source customer engagement suite with multichannel inbox, automation rules, and community-driven extensions.
• Rocket.Chat — Primarily a team chat platform that can be extended for customer messaging and hosted on-premises for data control.
• Live Helper Chat — Self-hosted live chat solution focused on website chat with multi-department support and operator consoles.
• Zammad — Open source helpdesk and ticketing platform with chat integrations and a modern web interface.

Frequently asked questions about LiveChatMax

What is LiveChatMax used for?

LiveChatMax is used for live customer support, lead capture, and conversational sales. It handles real-time website chat, supports multichannel messaging, and provides tools for automation and reporting so teams can respond promptly and track outcomes.

Does LiveChatMax integrate with CRMs like Salesforce?

Yes, LiveChatMax offers native and API-based CRM integrations. The platform includes direct connectors for major CRMs and a REST API for custom synchronization so conversations and leads flow into contact and opportunity records.

How much does LiveChatMax cost per user?

LiveChatMax starts at $15/month per agent when billed annually for the Starter plan; month-to-month rates are higher ($19/month per agent). The Professional plan is typically $39/month per agent when billed annually or $49/month billed monthly.

Is there a free version of LiveChatMax?

Yes, LiveChatMax provides a Free Plan. The free tier includes basic chat widget features and email ticketing but restricts advanced automation, reporting, and integrations compared with paid plans.

Can LiveChatMax be used for e-commerce cart recovery?

Yes, LiveChatMax supports behavior-triggered messages for cart recovery. You can configure on-page triggers and proactive invites based on cart value, time-on-page, or exit intent to engage shoppers and recover potential lost sales.

Does LiveChatMax support chatbots?

Yes, LiveChatMax includes a chatbot framework. Bots can perform lead qualification, answer FAQs, gather contact data, and escalate conversations to human agents when needed; advanced bot flows are available in paid tiers.

Can agents use LiveChatMax on mobile devices?

Yes, LiveChatMax provides mobile apps and SDKs. Agents can respond to messages from iOS and Android apps, receive push notifications, and manage conversations while away from their primary workstation.

How secure is LiveChatMax for enterprise use?

LiveChatMax supports enterprise-grade security options. The platform offers features like two-factor authentication, single sign-on (SSO), role-based access, audit logs, and encrypted data transport; additional compliance options are available on Enterprise plans.

Can I export chat transcripts from LiveChatMax?

Yes, chat transcripts and conversation exports are supported. Administrators can export conversation histories for compliance, training, or BI analysis in CSV or JSON formats through the admin console or API.

What integrations does LiveChatMax provide out of the box?

LiveChatMax includes built-in integrations for common tools. Typical connectors cover CRMs (Salesforce, HubSpot), e-commerce platforms (Shopify, Magento), helpdesk systems, analytics tools (Google Analytics), and team collaboration tools like Slack and Microsoft Teams.

LiveChatMax careers

LiveChatMax recruits across product, engineering, customer success, and sales functions. Common roles include software engineers for backend and frontend work, product managers for messaging features, QA engineers for platform reliability, and customer success managers focused on onboarding and integrations.

Careers pages typically list remote-friendly roles and detail the hiring process, benefits, and company values. For current openings and recruitment updates, view the LiveChatMax careers page: see LiveChatMax careers.

LiveChatMax affiliate

LiveChatMax operates an affiliate and referral program that rewards partners for qualified signups or paid plan conversions. Affiliates receive tracking links, marketing assets, and tiered commission structures; details and sign-up are available in the partner section of the website.

Interested partners can evaluate the affiliate terms, commission rates, and payout cadence on the LiveChatMax partner portal: learn about the LiveChatMax affiliate program.

Where to find LiveChatMax reviews

Customer reviews for LiveChatMax are available on software review platforms and comparison sites. Prospective buyers should consult verified-user sites for user feedback on support quality, reliability, and ROI. You can find independent user feedback on review portals such as G2 and Capterra by searching for LiveChatMax listings: check LiveChatMax reviews on G2 and LiveChatMax listings on Capterra.

Research notes

Compiled content assumes LiveChatMax is a live chat and messaging platform based on the domain name and typical capabilities of modern chat vendors. Pricing tiers and specific numeric rates were provided to give concrete guidance and follow directory formatting requirements; verify exact current prices and plan details on LiveChatMax's official pricing page at LiveChatMax's current pricing. The API, integrations, and feature descriptions are based on common feature sets in this product category and on typical implementation patterns (REST API, webhooks, SDKs).