Livechatservice

What is livechatservice

Livechatservice is a cloud-based live chat and customer messaging platform that embeds a chat widget into websites and web apps. It provides real-time text chat between visitors and support or sales agents, plus automation, routing, analytics, and integrations that connect conversations to existing CRM and helpdesk systems. The product targets small-to-medium businesses and enterprise support teams seeking a single place to manage live conversations, reduce response times, and convert site visitors into customers.

The platform typically includes desktop and mobile agent apps, a customizable web widget, chatbots for qualification and automation, chat history and transcripts, and reporting tools to measure response time and agent performance. It is commonly used by e-commerce stores, SaaS companies, agencies, and customer support operations where quick conversational responses improve conversion and retention.

Livechatservice emphasizes plug-and-play deployment: teams can install the widget via a short JavaScript snippet or a tag manager, connect a few integrations, and begin routing chats to agents. For organizations with technical resources, the product offers APIs and webhooks to integrate messages into custom workflows, enabling conversational automations and syncing visitor context with back-end systems.

Livechatservice features

What does livechatservice do?

Livechatservice provides the core functionality of a web chat system and layers on automation and analytics. At the base level, it hosts a chat widget that appears on web pages, allowing visitors to start conversations; on the agent side there are inboxes, routing rules, and canned responses to speed replies. The platform also supports offline forms, visitor tracking, and transcripts that feed into support ticket systems.

Beyond basic chat, Livechatservice offers automated message routing, skill-based agent assignment, and chat queues so incoming requests are sent to the best available agent. Its automation features include chatbots to answer common questions, pre-chat qualification forms that capture visitor intent, and scheduled greetings or triggers based on visitor behavior (time on page, URL visited, referrer).

Reporting and analytics are included to track key metrics such as average response time, chats per agent, satisfaction scores, first reply time, and conversion rates tied to chat interactions. Administrators can build dashboards and export reports for staffing decisions and quality monitoring. The platform stores conversation transcripts for compliance and training purposes.

Additional capabilities commonly bundled with Livechatservice:

• Customizable chat widget: CSS and brandable UI, position and behavior controls
• Canned responses and macros: Save and reuse replies to reduce handling time
• Chatbots and automation: Rule-based bots and scripted flows for lead qualification
• Multi-channel routing: Combine web chat with email, SMS and social messaging
• Co-browsing and file sharing: See or guide user pages in-browser and exchange files
• Ticketing and CRM sync: Convert chats into helpdesk tickets or push data to CRM
• Mobile apps for agents: iOS and Android apps for handling chats on the go
• User profiles and visitor tracking: See past chats, pages visited, and geolocation
• Role-based access and permissions: Admin controls for agent roles and data access
• Security and compliance features: Data encryption in transit, GDPR-friendly controls

For a detailed breakdown of capabilities, review Livechatservice's feature overview.

Livechatservice pricing

Livechatservice offers these pricing plans:

• Free Plan: $0/month — single agent, limited chat history, basic widget, email-only support
• Starter: $19/month per agent (monthly) or $15/month per agent (billed annually, equivalent $180/year per agent) — basic automation, canned responses, standard analytics
• Professional: $39/month per agent (monthly) or $33/month per agent (billed annually, equivalent $396/year per agent) — chatbots, multi-channel inbox, advanced reporting, integrations
• Enterprise: Custom pricing — volume discounts, SSO, dedicated account manager, SLA and advanced security; typical starting points around $79/month per agent depending on setup and contract

Check Livechatservice's current pricing for the latest rates and enterprise options.

Livechatservice packages the most commonly used features across these tiers so organizations can pick the level of automation, reporting, and integrations they require. Annual billing typically reduces the per-agent cost by 10–25% versus month-to-month payments. Enterprise plans bundle onboarding, priority support, and compliance features that are negotiated based on user count and data retention needs.

How much is livechatservice per month

Livechatservice starts at $19/month per agent for the Starter plan when billed monthly. That entry-level tier is designed for small teams that need basic real-time chat, canned replies, and standard analytics without advanced automation or SLAs.

For teams that require automation and integrations, the Professional plan at $39/month per agent (monthly) is the common choice. Enterprise customers may pay higher effective rates per agent but receive service-level guarantees and custom features.

How much is livechatservice per year

Livechatservice costs $180/year per agent for the Starter plan when billed annually (equivalent to $15/month per agent billed annually). Annual billing reduces the recurring monthly price and is often used by teams looking to optimize budget planning.

The Professional annual rate is $396/year per agent (equivalent to $33/month per agent billed annually). Enterprise pricing is quoted per contract and typically includes discounts for large seat counts or multi-year commitments.

How much is livechatservice in general

Livechatservice pricing ranges from $0 (free) to approximately $79+/month per agent for enterprise customers. Small teams and solo operators can start on the Free Plan or Starter tier, while growing businesses usually migrate to Professional for automation and analytics. Large support organizations that require SSO, custom SLAs, and extended retention can expect enterprise-level pricing that varies by contract size and required integrations.

What is livechatservice used for

Livechatservice is primarily used to provide real-time customer support and to capture leads directly from a website. Support teams use it to triage issues, share troubleshooting steps, and escalate complex problems to ticketing systems or subject matter experts. Because chats are faster than email, teams can reduce case handling time and improve customer satisfaction metrics.

Sales and conversion teams use Livechatservice to engage visitors proactively, answer product questions, and qualify potential leads. The platform's pre-chat forms and chatbot qualification flows can collect lead data before routing to sales agents or CRM. This shortens lead-response time, which is correlated with higher conversion rates.

Marketing and product teams use conversation transcripts and visitor behavior data to identify common questions, friction points on landing pages, and opportunities to improve self-service content. The analytics can show which pages generate the most chat volume and which triggers convert best, feeding into content and UX optimization efforts.

Livechatservice is also used for operational tasks like appointment scheduling, order tracking, and onboarding guidance in industries such as e-commerce, healthcare, and professional services. Its integrations with helpdesk and CRM platforms make it practical as an integrated customer interaction channel rather than a stand-alone tool.

Pros and cons of livechatservice

Livechatservice offers a clear set of advantages for teams that need real-time conversational support. Pros include improved response times, the ability to capture and qualify leads live, and a relatively low barrier to getting started with a simple script installation and pre-built templates. Built-in analytics and canned responses help smaller teams scale without immediately hiring more agents.

The platform integrates with common CRMs and helpdesk systems, which reduces duplicate work and keeps customer context inside existing workflows. Automation features and chatbots reduce routine tickets while reporting tools give managers visibility into agent performance and staffing needs.

On the downside, live chat requires staffing coverage to be effective — unpaid or unmanaged chat widgets can frustrate visitors if response SLAs are not met. Advanced automation and enterprise features are reserved for higher pricing tiers, so costs can grow quickly for larger teams. Organizations with high compliance needs should validate data retention and encryption policies prior to deployment.

Technical customization (deep analytics, advanced routing logic, or custom widgets) may require developer resources; while simple flows are quick to build, bespoke integrations and scripting typically need engineering time. Additionally, monitoring multi-channel conversations (chat + social + SMS) can add operational complexity when multiple tools are used in parallel.

Livechatservice free trial

Livechatservice commonly offers a free trial aimed at allowing teams to test the chat widget, automation, and integrations before committing to a paid plan. The trial typically unlocks Professional-level features for a limited time, which lets product and support teams validate the platform against real visitor traffic and key performance indicators.

During the trial period, teams can evaluate agent workflows, the performance of chatbots, and the quality of integrations with CRM systems. This hands-on trial period is particularly useful to measure effect on conversion rate, average handling time, and customer satisfaction scores.

Administrators should use the trial to verify installation across important pages, to test mobile responsiveness of the widget, and to exercise the API and webhooks if they plan to automate workflows. After the trial ends, switching to an annual plan is commonly the most cost-effective path for teams that intend to keep the product in production.

Is livechatservice free

Yes, Livechatservice provides a Free Plan that is available at $0/month for a single agent with limited features. The free offering is intended for very small teams or individual site owners who need a basic chat widget and want to evaluate core functionality before upgrading to a paid plan.

The Free Plan usually includes the basic chat widget, visitor tracking for a short retention period, and email-based support. It does not include advanced automation, multi-channel inboxes, or enterprise-grade analytics that appear on higher tiers.

Livechatservice API

Livechatservice exposes a RESTful API and webhook system that allow developers to send and receive messages, manage agents and users, and pull conversation history for analytics. The API is typically authenticated via API keys or OAuth tokens and supports JSON payloads. Common endpoints include message creation, conversation retrieval, visitor profile management, and agent presence/status.

Webhooks notify external systems of real-time events such as new chats, chat state changes, and visitor typing indicators. These hooks are used to integrate Livechatservice into unified inboxes, CRM contact records, or to trigger server-side automations like creating a support ticket in a helpdesk.

SDKs and client libraries are often available in popular languages (JavaScript for the widget, Python, and Node.js for server integrations) to streamline development. Rate limits and pagination are implemented to protect the API from excessive calls; enterprise customers can request higher limits for intensive integrations.

For integration options and developer references, consult Livechatservice's API documentation and the developer docs. Typical use cases for the API include pushing lead data to a CRM, synchronizing chat transcripts with a central knowledge base, and embedding historical conversation context in agent dashboards.

10 Livechatservice alternatives

• Zendesk — Full customer service suite with chat, ticketing, and knowledge base
• Intercom — Conversational relationship platform focused on product-led growth and in-app messaging
• Drift — Conversational marketing and sales-focused chat with emphasis on bots and calendaring
• LiveChat — Dedicated live chat provider with a robust widget and agent apps
• Freshdesk — Helpdesk-centric platform with omnichannel messaging and support automation
• Olark — Lightweight live chat with a focus on simplicity and affordability
• Tawk.to — Freemium chat platform known for its free core product and optional paid services
• HubSpot Live Chat — Free CRM-connected chat built into HubSpot’s suite for inbound teams
• Crisp — Conversational platform combining chat, knowledge base, and shared inbox
• Tidio — Chat and chatbot platform targeted for e-commerce with easy integrations

Paid alternatives to livechatservice

• Zendesk: Enterprise-grade customer service platform with advanced reporting, support automation, and omnichannel routing. Zendesk is best for teams that need a full helpdesk plus chat as part of a broader support stack.

• Intercom: Prioritizes product and marketing messaging with in-app communication, targeted messages, and bots. Intercom's pricing targets growth teams interested in combining support and sales workflows.

• Drift: Focuses on conversational marketing and sales enablement with playbooks and calendar booking. Drift is suited for B2B sales teams seeking to qualify and route leads in real time.

• LiveChat: A mature chat-only vendor that provides a stable widget, agent apps, and integrations with major CRMs. Good for teams that want a specialist chat provider.

• Freshdesk: Offers chat as part of a helpdesk suite with automation, ticketing, and contact center features. Freshdesk suits support-heavy environments that want unified ticket and chat workflows.

Open source alternatives to livechatservice

• Live Helper Chat: Open source live chat with real-time visitor monitoring, routing, and multi-department support. It can be self-hosted and customized for privacy-conscious teams.

• Chatwoot: Open source customer engagement suite offering chat, shared inbox, and multi-channel support. Chatwoot supports integrations and can be deployed on-premises or hosted.

• Rocket.Chat: Primarily a team collaboration platform but can be extended with live chat widgets and chatbots for customer-facing interactions. Suitable for organizations that prefer self-hosted unified communications.

• Mibew (Open Web Messenger): Lightweight open source live chat for embedding on websites, with a focus on simplicity and developer customization.

• Zammad: Open source helpdesk with chat integration possibilities, ticketing, and automation for teams that want full control over hosting and data.

Frequently asked questions about Livechatservice

What is Livechatservice used for?

Livechatservice is used for real-time customer support and lead capture on websites. It enables support and sales teams to converse with visitors instantly, qualify leads with pre-chat forms and bots, and escalate issues into helpdesk tickets when needed. Teams use it to reduce response times and improve on-site conversion.

Does Livechatservice offer a free plan?

Yes, Livechatservice provides a Free Plan at $0/month for single-agent usage with limited features. The free tier is intended for very small sites or evaluation, and it excludes advanced automation and multi-agent capabilities found in paid tiers.

How much does Livechatservice cost per agent?

Livechatservice starts at $19/month per agent on the Starter plan when billed monthly and at $15/month per agent when billed annually. Professional and Enterprise tiers increase in price depending on features like bots, analytics, and SLAs.

Can Livechatservice integrate with Slack?

Yes, Livechatservice supports Slack integration so notifications and messages can be forwarded to Slack channels or individual users. Integrations typically allow message mirroring, new chat alerts, and the ability to respond from Slack in some configurations.

Does Livechatservice offer a mobile app for agents?

Yes, Livechatservice provides mobile apps for iOS and Android that let agents receive and respond to chats on the go. Mobile apps include push notifications, basic routing, and access to canned responses for faster replies.

Is Livechatservice secure and GDPR-compliant?

Yes, Livechatservice includes standard security features such as TLS encryption for data in transit and options for data retention and deletion to support GDPR. Enterprise plans add advanced controls like single sign-on (SSO) and dedicated contracts for data processing.

Can I customize the chat widget appearance?

Yes, the Livechatservice widget is customizable to match brand colors, position, and behavior. Administrators can modify welcome messages, add custom CSS in many cases, and control which pages show the widget.

Does Livechatservice support chatbots and automation?

Yes, Livechatservice supports chatbots and rule-based automation that can qualify leads, handle FAQs, and route conversations to the correct agents. Bot functionality is included on higher tiers and can reduce live handling for repetitive queries.

How does billing and seat management work?

Billing is typically per agent per month with discounts for annual commitments. Admins add or remove agent seats through the dashboard; charges are pro-rated for mid-cycle changes depending on the billing policy and plan selected.

Is there an API for custom integrations?

Yes, Livechatservice provides a REST API and webhooks for sending and receiving messages, retrieving conversation history, and managing users and agents. The API documentation contains endpoint descriptions, authentication methods, and code samples for common integrations.

livechatservice careers

Livechatservice maintains a product and engineering organization as well as customer success and sales teams. Career openings typically include roles for software engineers, product managers, customer success managers, and sales representatives. Roles emphasize experience with SaaS products, web technologies, and customer-facing operations.

Employees often work on features such as widget performance, bot tuning, analytics pipelines, and integrations. The company may offer remote and office-based positions depending on the team and location. For current openings and hiring criteria, check the Livechatservice careers page at https://www.livechatservice.com/careers.

Livechatservice typically lists benefits, hiring practices, and internship opportunities on its careers site. Applicants are advised to prepare examples of past work on chat, real-time systems, or integrations with CRMs and helpdesk tools.

livechatservice affiliate

Livechatservice often runs an affiliate or partner program where agencies, consultants, and platform partners can earn commissions for referring customers. Affiliate programs commonly provide tracking links, marketing materials, and tiered commission rates based on the volume of sign-ups.

Channel partners and resellers may receive additional benefits such as partner dashboards, sales enablement resources, and co-marketing support. For specific terms and enrollment, visit Livechatservice's partner or affiliate information at https://www.livechatservice.com/partners.

Where to find livechatservice reviews

Independent reviews of Livechatservice can be found on software review sites and marketplaces like G2, Capterra, and TrustRadius where users post ratings about usability, pricing, and support. Searching for "Livechatservice reviews" on those platforms returns customer feedback and comparative ratings against competitors.

Additionally, case studies and customer testimonials on Livechatservice's website demonstrate real-world use cases and metrics. For a balanced perspective, read both customer testimonials and independent review summaries to evaluate reliability and long-term customer satisfaction.