Livezilla

What is livezilla.net

LiveZilla.net is the web address for LiveZilla, a live chat and customer support platform that combines real‑time chat, visitor tracking, and a support ticket system into a single package. The product can be deployed on your own server (self‑hosted) or used via LiveZilla's hosted/cloud offering; both approaches give teams control over chat routing, agent management, and data retention. LiveZilla focuses on reducing email backlogs and phone queues by giving support and sales teams an integrated interface to handle inbound chats and follow up through tickets.

The product surface includes a web operator console, embeddable website chat widget, mobile apps for agents, and administrative dashboards for reports. For organizations that must keep data in‑house, the self‑hosted option allows storing chat transcripts, database records, and customer data on company infrastructure. For teams that prefer minimal infrastructure work, the hosted option provides a managed installation with the same chat features available quickly.

LiveZilla is positioned for use across e-commerce, SaaS customer support, IT helpdesks, and internal corporate support where direct interaction with website visitors, authenticated users, or internal staff is required. The tool is commonly deployed to reduce first response time, qualify leads through chat, and centralize customer communications in a searchable archive.

Livezilla.net features

What does Livezilla.net do?

LiveZilla provides a consolidated toolset for online customer interaction: live website chat, visitor monitoring, ticketing and offline messaging, canned responses, file transfer, chat routing, and reporting. The core goal is to connect agents with visitors in real time while preserving conversation history and routing chats to the right teams.

Key capabilities include real‑time visitor monitoring so agents can see active pages, source URLs, and referral data; customizable chat widgets for web and mobile; multi‑agent queueing and department routing; and a ticket system for inbound messages when agents are offline. Agents can transfer chats, escalate to tickets, tag conversations, and attach files directly in the operator console.

LiveZilla also includes presence management, agent status controls, conversation histories, search across transcripts, and basic automation such as proactive chat invitations based on page conditions. The platform supports multiple languages, branded chat windows, and can use company authentication systems for agent logins.

Beyond basic chat, LiveZilla provides analytics dashboards to measure chat volume, response times, agent performance, and customer satisfaction when surveys are enabled. Administrators can configure permissions, monitor active sessions, and export logs for compliance or analysis.

Livezilla.net pricing

LiveZilla offers these pricing plans:

• Free Plan: $0/month for a self‑hosted community version with basic live chat features and LiveZilla branding and limited concurrent operators
• Starter: $29/month for hosted access or an entry paid self‑hosted license suitable for single teams with basic SLA reporting
• Professional: $99/month for hosted multi‑agent support, advanced routing, and expanded reporting
• Enterprise: $299/month for enterprise features including advanced security, priority support, single sign‑on (SSO), and custom deployment options

LiveZilla also offers perpetual self‑hosted licenses as an alternative to subscription hosting; these are commonly sold as one‑time license fees with optional annual maintenance or support contracts. Check LiveZilla's current pricing plans for the latest rates and license options.

The platform's pricing model varies by deployment (self‑hosted vs hosted), by number of concurrent operators, and by the addition of premium support or customization services. Many organizations license a single server installation and add operator accounts as needed; hosted plans bundle server hosting and maintenance alongside the software.

How much is livezilla.net per month

LiveZilla starts at $0/month for the basic self‑hosted community edition. For hosted/cloud plans, entry hosted subscriptions typically begin around $29/month with paid plans increasing for more agents and enterprise features.

Monthly hosted subscriptions are often priced per concurrent agent or per account tier; organizations should verify whether limits refer to concurrent operators, named agents, or total seats before selecting a plan. Check LiveZilla's hosted tiers and subscription details to confirm exact monthly billing structures.

How much is livezilla.net per year

LiveZilla costs approximately $300/year for small hosted plans when billed annually at typical entry hosted rates, with higher tiers ranging into the $1,000+/year band for mid‑sized teams and enterprise levels. Self‑hosted perpetual licenses are sold as one‑time fees with optional annual maintenance contracts that commonly range from 15–25% of the license cost per year.

Annual billing frequently reduces the effective monthly rate for hosted plans; conversely, one‑time licenses can offer lower total cost of ownership over long time horizons but require the customer to manage infrastructure and backups.

How much is livezilla.net in general

LiveZilla pricing ranges from $0 (free self‑hosted) to $299+/month for hosted enterprise tiers. Self‑hosted perpetual licenses introduce additional one‑time fees that vary depending on the number of concurrent operators and feature bundle selected. For budgeting, consider both subscription fees (if using hosted) and internal hosting costs (servers, backups, maintenance) when evaluating total cost of ownership.

For current, specific pricing and licensing options, consult LiveZilla's pricing information because available bundles, discounts, and promotions can change.

What is livezilla.net used for

LiveZilla is used to provide live customer support and sales interactions on websites in real time. Organizations use the chat widget to answer pre‑sales questions, troubleshoot customer problems, and capture leads that would otherwise be lost to email or phone queues. The visitor monitoring lets agents proactively reach out to visitors who display buying intent or have been on a page for an extended time.

The tool is commonly used by e‑commerce teams to reduce cart abandonment, by SaaS companies to increase trial conversions, and by internal IT or HR teams to offer instant assistance to employees through an embeddable web interface. Because it includes a ticketing system, LiveZilla is also used to manage offline requests and to centralize historical support data.

Other use cases include collecting feedback via chat surveys after a session, routing technical queries to specialist teams, and integrating chat context into CRM records so sales teams have the full conversation archived with the customer profile.

Pros and cons of livezilla.net

LiveZilla offers a focused feature set for organizations that prefer control over their data through self‑hosting or want a lightweight hosted solution. Pros include deep control over deployment and storage, capacity to run behind corporate firewalls, and an integrated ticketing system that reduces tool sprawl. The operator console is designed for rapid response and the product supports multiple channels (chat, email integration, offline messages) in a single view.

Deployment flexibility — self‑hosted or hosted — is a major strength. Self‑hosting allows compliance with internal security policies and complete ownership of logs and archives. For teams that need on‑premise installations because of data residency or regulatory reasons, LiveZilla is a practical option compared with strictly cloud SaaS chat vendors.

On the downside, the self‑hosted model requires internal systems expertise for installation, updates, backups, and high‑availability configuration. The user interface is functional but less modern than some newer SaaS first‑party competitors, and third‑party integrations sometimes require custom work or middleware. Additionally, licensing and support for very large enterprise deployments may need negotiation.

Overall, LiveZilla is best when teams prioritize data control, need a cost‑effective perpetual license option, or require a straightforward live chat and ticketing solution without a complex SaaS contract.

Livezilla.net free trial

LiveZilla typically provides a free self‑hosted community edition that can be run immediately after download—this acts as an effectively free trial for feature evaluation. For hosted options, LiveZilla often offers time‑limited trials or a trial tier that lets teams test chat widget behavior, operator workflows, and basic reporting before committing.

Trial periods are useful for validating widget customization, ensuring agent workflows map to real business processes, and checking integrations with CRM or email systems. During a trial, pay attention to visitor tracking accuracy, operator notification mechanisms, and the way offline messages are turned into tickets.

To start a trial or download the self‑hosted edition, visit LiveZilla's site and follow the trial or download links on their product pages. For hosted trials, request account activation from the LiveZilla team or use the hosted signup flow on the hosted offering pages.

Is livezilla.net free

Yes, LiveZilla offers a free self‑hosted edition that provides basic live chat functionality and acts as an entry point for teams wanting to evaluate the product without immediate cost. The free version may include LiveZilla branding and limits on concurrent operators or advanced features; paid plans remove branding and expand limits.

Organizations evaluating the product should check the license terms for the community edition and compare feature availability versus paid Starter/Professional/Enterprise tiers to ensure critical features—such as SSO, advanced reporting, or priority support—are available in the chosen plan.

Livezilla.net API

LiveZilla includes programmatic interfaces that let developers embed the chat widget, automate ticket creation, query conversation histories, and integrate chat metadata into CRM systems. Typical integration methods include a JavaScript widget API for front‑end behavior, webhook callbacks for inbound event notifications (new chat, message, or ticket events), and server APIs for querying or archiving transcripts.

The JavaScript embed API allows customization of widget appearance, proactive chat triggers, and programmatic opening of chat windows based on user behavior. Webhooks or server‑side APIs permit pushing visitor and chat data into downstream systems such as CRMs, analytics platforms, or BI data stores. When using the self‑hosted option, administrators can extend or script the server to implement custom connectors.

Common integration patterns include: pushing chat transcripts into CRM contact records, firing analytics events in Google Analytics or Matomo for chat conversions, and synchronizing user identity from single‑sign‑on systems to the operator console. The API supports standard authentication methods for secure integrations and can be used to automate administrative tasks such as user provisioning.

For detailed developer documentation and exact API endpoints, see LiveZilla's developer and integration resources on their official site and the embedded widget documentation.

10 Livezilla.net alternatives

• Zendesk — Full‑featured helpdesk with integrated chat (Zendesk Chat) and strong ticketing, reporting, and omnichannel routing
• Intercom — Modern messaging platform focused on product‑led growth, in‑app messaging, and automated bots
• Freshdesk — Cloud helpdesk with integrated messaging, ticketing and multi‑channel support
• LiveChat — Commercial hosted live chat solution focused on ease of use and large app ecosystem
• Tawk.to — Free hosted chat product with optional paid add‑ons and a simple interface for small teams
• Chatwoot — Open source customer messaging platform that provides inbox, live chat and integrations
• Help Scout — Email‑centric helpdesk with a simple live chat add‑on and strong shared inbox features
• Olark — Hosted live chat with lead capture and basic analytics geared for small businesses
• Rocket.Chat — Open source team chat platform that can be extended with live chat widgets for websites
• LiveHelperChat — Open source chat and support system focused on direct website chat and visitor tracking

Paid alternatives to Livezilla.net

• Zendesk: Enterprise-grade helpdesk and chat with comprehensive SLA, reporting, and omnichannel routing. Good for large support organizations that need a single platform for chat, email, and voice.

• Intercom: Messaging platform designed for marketing, sales and support teams that want in‑app messages, bots, and product tours. Intercom emphasizes segmentation and product analytics alongside chat.

• Freshdesk: Cloud helpdesk with ticketing, chat, and automation rules that competes directly on price and ease of use for mid‑market teams.

• LiveChat: A dedicated hosted chat vendor with numerous integrations, modern widgets, and a marketplace of apps for CRM and ecommerce platforms.

• Help Scout: Focuses on shared inbox workflows and customer records, with an optional chat feature that integrates into broader email workflows.

• Olark: Simple hosted chat with pay‑per‑agent pricing aimed at smaller teams and online stores that need quick deployment.

Open source alternatives to Livezilla.net

• Chatwoot: Open source customer engagement platform with live chat, shared inbox, and multi‑channel support. It is extendable and has hosted or self‑hosted options.

• LiveHelperChat: A mature open source web chat system focused on website live chat, visitor monitoring, and lead capture that can be self‑hosted.

• Mibew Messenger: Lightweight open source chat application for websites with a focus on simplicity and low resource usage.

• Rocket.Chat: Primarily a team chat solution but extendable to provide website chat widgets and integrations; good for organizations that want a unified internal and external messaging platform.

• Zammad: Open source helpdesk with ticketing and integration capabilities; while not a direct chat replacement out of the box, it can be combined with chat widgets and integrations to support conversational workflows.

Frequently asked questions about Livezilla.net

What is Livezilla.net used for?

LiveZilla is used for live website chat and support ticket management. It connects website visitors to agents in real time, provides visitor monitoring and routing, and captures offline messages as tickets so teams can manage both synchronous and asynchronous customer service workflows.

Does Livezilla.net offer a self‑hosted option?

Yes, LiveZilla has a self‑hosted edition. Organizations can install LiveZilla on their own servers to retain full control of data, meet compliance requirements, and customize the deployment to corporate security standards.

How much does Livezilla.net cost per user?

LiveZilla starts at $0/month for the free self‑hosted edition; paid hosted and licensed tiers vary by concurrent operator and features, typically beginning around $29/month for entry hosted plans and scaling up for Professional and Enterprise tiers.

Can Livezilla.net integrate with CRM systems?

Yes, LiveZilla supports CRM integration via APIs and webhooks. Developers can push chat transcripts, visitor metadata, and ticket information into CRM systems or pull customer records into the operator console to provide context during chats.

Does Livezilla.net provide mobile apps for agents?

Yes, LiveZilla provides mobile client options. Agent apps for iOS and Android let support staff respond to chats and tickets on the go, receive push notifications, and maintain presence status remotely.

Is Livezilla.net secure for enterprise use?

LiveZilla supports enterprise security controls. When self‑hosted, organizations can deploy behind firewalls, enforce SSO, manage access control, and retain full control over encryption, backups, and retention policies; hosted plans include standard security hardening and managed server protections.

How do I embed Livezilla.net chat on my website?

Embedding LiveZilla uses a JavaScript widget snippet. Administrators add a small script to their web pages to render the chat widget; the script can be configured for appearance, proactive invitations, and custom events to tie chat behavior to user actions.

Can Livezilla.net handle multiple departments and routing?

Yes, LiveZilla supports multi‑department routing and queuing. Chats can be routed by department, skill, or agent availability, and supervisors can monitor queues and reassign chats when workloads fluctuate.

Does Livezilla.net store chat transcripts for reporting?

Yes, LiveZilla archives chat transcripts and ticket histories. These records can be searched, exported, and used in analytics to measure agent performance, response times, and customer satisfaction trends.

What support options are available for Livezilla.net?

LiveZilla offers documentation and paid support tiers. The community edition includes basic documentation and forum access; paid Starter/Professional/Enterprise customers typically receive email or priority support, and enterprise customers can arrange for premium SLAs and implementation assistance.

livezilla.net careers

LiveZilla typically lists open positions and company information on its corporate site. Careers at LiveZilla are likely to include roles in software development, DevOps, customer success, and sales for the hosted and on‑premise product lines. Candidates interested in product engineering or support engineering roles should monitor the company's official careers page for current listings and application instructions.

livezilla.net affiliate

LiveZilla may operate partner and reseller programs rather than a public affiliate marketplace; organizations that want to resell hosted services or offer value‑added integration services should contact LiveZilla's partnership team through their business or contact pages to learn about reseller terms and partner benefits.

Where to find livezilla.net reviews

You can find user reviews and comparative evaluations on major software review sites and community forums. For recent customer feedback and feature comparisons, search review platforms and look for case studies on LiveZilla's site; also consult technical forums where administrators discuss self‑hosted chat deployments and deployment best practices.