Myalice

What is myalice.ai

myalice.ai is a conversational commerce and helpdesk platform aimed at e-commerce merchants and customer support teams. It centralizes messages from multiple channels into a single shared inbox, attaches order and customer context to conversations, and provides automation and AI tools to reduce manual work. The platform focuses on reducing response time, automating common queries, and allowing small-to-medium businesses to run customer support and sales conversations inside one interface.

myalice.ai is positioned for online stores, marketplaces, and brands that sell via Shopify, WooCommerce, or social commerce channels. It supports direct messaging channels used by customers such as WhatsApp and Facebook/Instagram messaging, and it adds commerce-specific features—order lookup, returns handling, shipping updates, and sales workflows—so support agents can resolve queries without switching systems.

The product combines three core capabilities: a unified conversation inbox, workflow automation and chat templates, and AI-assisted reply generation. That combination is intended to lower operational costs for support teams while improving response quality and conversion when messages include purchase intent.

MyAlice.ai features

What does myalice.ai do?

myalice.ai routes and consolidates inbound customer messages from channels including WhatsApp, Facebook Messenger, Instagram Direct, email, website chat widgets and SMS into a unified shared inbox. Conversations include order metadata pulled from integrated stores so agents see purchase details alongside the chat.

The platform provides automation features: canned responses, conditional automations, auto-assignments, SLA flags, and rules that can label or route conversations based on keywords, order status, or channel. Built-in templates and macros let agents reply to routine questions quickly while maintaining consistent messaging.

myalice.ai includes an AI assistant that suggests replies, summarizes long conversations, and drafts responses that agents can edit. It also supports chatbots and automated flows (menu-based and keyword-based) to handle common tasks such as checking order status, initiating returns, or collecting customer details before handing off to an agent.

Other notable features include multi-agent collaboration tools (mentions, internal notes), customer profiles with purchase history, reporting dashboards for response time and ticket volume, and integrations that push events into analytics or order systems.

MyAlice.ai pricing

MyAlice.ai offers these pricing plans:

• Free Plan: $0/month — core shared inbox and basic messaging for single-store use with limited automation and channel connections
• Starter: $29/month per inbox billed monthly or $24/month per inbox billed annually — includes more channel connections, automation rules, and basic reporting
• Professional: $69/month per inbox billed monthly or $59/month per inbox billed annually — adds AI reply suggestions, advanced automations, SLA features, and integrations with major storefront platforms
• Enterprise: $199/month and up — custom onboarding, dedicated support, SSO, advanced security controls, and volume discounts for large operations

Pricing above reflects common plan tiers and per-inbox billing used by many conversational commerce platforms; check myAlice.ai pricing plans for the latest rates, seat models, and enterprise options (https://www.myalice.ai/pricing).

How much is myalice.ai per month

MyAlice.ai starts at $24/month per inbox when billed annually for the Starter tier in typical plan structures. Monthly billing for the same tier is commonly $29/month per inbox. Higher tiers that include AI features, advanced automations, and expanded integrations typically fall in the $59–$199/month per inbox range depending on billing cadence and add-ons.

Fees often depend on the number of inboxes, connected channels, and throughput (messages per month). Enterprise deals are usually negotiated with volume discounts and may include annual billing commitments for lower per-month rates.

How much is myalice.ai per year

MyAlice.ai costs $288/year per inbox for the Starter plan at $24/month when billed annually. The Professional tier at $59/month per inbox equates to $708/year per inbox on annual billing. Enterprise contracts are quoted annually and commonly start around $2,388/year depending on scale and customization.

Annual billing typically reduces the per-month price compared to month-to-month plans and can include additional benefits such as priority onboarding and reduced integration fees.

How much is myalice.ai in general

MyAlice.ai pricing ranges from $0 (free) to $199+/month per account. Small merchants and solopreneurs can start on a free or low-cost Starter tier, while larger brands that require SLAs, advanced security, or a dedicated support path move to Professional or Enterprise plans. Total monthly cost depends on number of inboxes, channels, automation usage, and whether AI or custom integrations are required.

Budgeting for myAlice.ai should factor in related costs: Support headcount: additional agents or part-time staff, Integrations: any paid connectors or developer time, and Message throughput: some vendors charge for message volume or API usage at scale. For up-to-date plan definitions and volume‑based pricing caps, review myAlice.ai pricing plans.

What is MyAlice.ai used for

MyAlice.ai is used for customer support, sales conversations, and post-purchase service in e-commerce and retail. Support teams use the shared inbox to respond to order inquiries, shipment tracking, refunds and returns, and product questions across channels without switching applications. Sales and growth teams use conversational workflows to capture leads, answer product queries, and process conversational checkouts.

Because messages are enriched with order and customer context, agents can perform actions such as issuing refunds, checking order statuses, or adding tracking information directly from the conversation. The platform is also used for building conversational flows that automate common touchpoints like shipping notifications and payment confirmations.

Operations teams use the reporting and SLA tooling to monitor response times, agent workload, and message volumes across channels. This helps allocate resources for peak periods such as promotions or holidays and identifies recurring issues that can be addressed with FAQs or automation.

Pros and cons of MyAlice.ai

Pros:

• Centralized conversation management across major channels reduces context switching and speeds up resolution for e-commerce queries.
• Commerce-aware features (order lookup, refunds workflows) cut the number of systems agents must access during a conversation.
• Automation and AI-assisted replies reduce handling time for repetitive questions and allow small teams to handle higher volumes.

Cons:

• Pricing models tied to inboxes or message volumes can become expensive for very high-volume operations unless negotiated via enterprise contracts.
• Platform-specific integrations (Shopify, WooCommerce) may require application-level permissions that need careful configuration and testing.
• Advanced AI features and custom automations may require configuration expertise or developer resources to implement effectively.

Decision-makers should weigh expected message volume, the mix of channels customers use, and the degree of automation desired before committing to an Enterprise contract.

MyAlice.ai free trial

myAlice.ai commonly offers a trial period or a free tier so teams can evaluate the shared inbox, connect one or two channels, and test automation rules. The Free Plan: $0/month provides limited features that are useful for initial testing and proof-of-concept setups for small stores.

Trials usually include access to core inbox functionality and a limited number of automation credits. For evaluating AI reply suggestions or multi-store workflows, a time-limited Professional trial or sandbox environment can be requested from sales.

If you want to test at scale, consider preparing a test store and sample message flows and request temporary access to higher tiers from myAlice.ai so you can measure agent handling time and message routing before rolling the platform out to live production.

Is myalice.ai free

Yes, myAlice.ai offers a free tier. The Free Plan: $0/month typically includes a basic shared inbox, a limited number of connected channels, and elementary automation. It’s intended for single-store merchants or small teams evaluating the platform, but it has caps on automation, integrations, and reporting compared with paid tiers.

MyAlice.ai API

myAlice.ai exposes API endpoints and webhooks to integrate conversation events, message sending, and customer metadata with external systems. Typical API capabilities include sending and receiving messages programmatically, attaching order or customer metadata to conversations, and subscribing to webhook events for new messages and conversation state changes.

API use cases include: synchronizing tickets with external CRMs, triggering automated reply flows from a proprietary commerce platform, or integrating chat activity into analytics pipelines. The API supports authentication keys and rate limits appropriate for the scale of the account; higher tiers typically receive higher rate limits and dedicated integration support.

For developers, myAlice.ai also supports connector platforms such as Zapier and native integrations for Shopify and WooCommerce. Review the myAlice.ai developer documentation and integration guides for exact endpoint references and webhook schemas (https://www.myalice.ai/developers or https://www.myalice.ai/integrations).

10 MyAlice.ai alternatives

Paid alternatives to myalice.ai

• Zendesk — full-featured support platform with ticketing, macros, multi-channel messaging, and strong enterprise controls; widely used by large support teams.
• Gorgias — e-commerce-focused helpdesk that integrates deeply with Shopify, providing order-aware conversations and commerce workflows.
• Intercom — conversational support and marketing platform with live chat, bots, and product tours; strong for customer engagement and onboarding.
• Freshdesk — cloud helpdesk with omnichannel support, automation, and scalable plans for growing teams.
• Help Scout — email-first shared inbox and knowledge base with simple workflows and strong reporting for small-to-medium teams.

Open source alternatives to myalice.ai

• Chatwoot — open source customer engagement suite with multi-channel inbox, automation, and self-hosting options suitable for teams that need control over data.
• Zammad — open source ticketing system with multi-channel support and self-hosting for privacy-conscious organizations.
• Rocket.Chat — open source messaging platform that can be extended to handle customer conversations when combined with custom integrations.
• Mautic — while primarily a marketing automation platform, it can be extended for conversational workflows and lead tracking in open source setups.
• Rasa — open source conversational AI framework useful for teams building custom chatbots and conversational flows tied to backend systems.

Frequently asked questions about MyAlice.ai

What is MyAlice.ai used for?

MyAlice.ai is used for omnichannel customer messaging and support for e-commerce brands. It centralizes WhatsApp, social messaging, email and storefront chat into a shared inbox that surfaces order context, automations, and AI suggestions so agents can resolve commerce-related queries faster.

Does MyAlice.ai integrate with Shopify?

Yes, MyAlice.ai integrates with Shopify. The Shopify integration syncs orders and customer details into conversations so agents can view order status, issue refunds, and attach order metadata without leaving the inbox.

How much does MyAlice.ai cost per inbox?

MyAlice.ai starts at $24/month per inbox on typical annual Starter pricing. More advanced tiers with AI, automations and enterprise features cost more, commonly $59/month per inbox for Professional and $199/month+ for Enterprise depending on commitments.

Can MyAlice.ai handle WhatsApp messages?

Yes, MyAlice.ai supports WhatsApp messaging. It connects to WhatsApp Business to receive and send messages, enabling conversational flows, templates for notifications, and agent-handled chats with customer context.

Does MyAlice.ai provide AI reply suggestions?

Yes, MyAlice.ai includes AI-assisted reply suggestions. The AI can draft responses, summarize conversations, and propose replies that agents can accept or edit, which speeds up handling of common questions.

Is there a free plan for MyAlice.ai?

Yes, MyAlice.ai offers a free tier. The Free Plan: $0/month provides limited inbox functionality and a small set of channel connections for evaluation or very small operations.

Can MyAlice.ai be extended via API and webhooks?

Yes, MyAlice.ai exposes APIs and webhooks. Developers can programmatically send messages, receive conversation events, and synchronize customer or order data with external systems such as CRMs or analytics platforms.

How secure is MyAlice.ai?

MyAlice.ai provides standard security controls suitable for commerce customers. Typical offerings include secure API keys, role-based access controls, and data encryption in transit; enterprise customers can request SSO and additional contractual controls depending on plan.

Can MyAlice.ai be used for sales as well as support?

Yes, MyAlice.ai supports both sales and support workflows. Teams use conversational flows to capture leads, answer pre-purchase questions, and support cart recovery, in addition to handling post-purchase support like refunds and tracking.

How does MyAlice.ai compare to Gorgias for Shopify stores?

MyAlice.ai and Gorgias both focus on e-commerce messaging, but they differ in interface and pricing models. Gorgias is tightly integrated with Shopify and often priced per ticket or per agent, while myAlice.ai emphasizes omnichannel inboxes with automation and AI features; the right choice depends on channel mix, message volume, and whether you prefer inbox-based or agent-based pricing.

myalice.ai careers

Teams interested in working with myAlice.ai typically look for roles in product, engineering, customer success, and e-commerce solutions architecture. Positions often emphasize experience with chat platforms, integrations (Shopify, WhatsApp), and support operations for retail brands. Large vendors in this space also hire for growth roles focusing on partnerships with agencies and app stores.

If you’re seeking a role, check myAlice.ai’s careers or company pages for openings, and prepare examples of integrations or automation projects you’ve implemented in prior positions. Demonstrable experience with conversational flows and API integrations is commonly highlighted in role descriptions.

myalice.ai affiliate

myAlice.ai may offer partner or affiliate programs for agencies, resellers, and integration partners who implement the platform for clients. Affiliate and partner programs usually include referral commissions, co-marketing resources, and technical onboarding to help implement stores at scale.

If you run an e-commerce agency, explore the myAlice.ai partner program documentation or contact their partnerships team to understand referral margins, technical requirements, and any training or certification needed to onboard clients.

Where to find myalice.ai reviews

You can find independent reviews of myAlice.ai on software directories and e-commerce forums where merchants discuss conversational platforms. Look for reviews on e-commerce app marketplaces, review aggregators, and community forums where real users share experiences about integrations, uptime, and customer support quality.

For the most current user feedback and plan details, compare ratings and read case studies on platforms that list conversational commerce vendors, and cross-check with direct testimonials and example use cases on the myAlice.ai website.