Rocketbots

What is rocketbots

Rocketbots is a cloud-based conversational messaging platform that consolidates customer conversations across multiple channels into a single workspace. It is designed for support, sales, and operations teams that need to manage high volumes of incoming messages across channels such as WhatsApp, Facebook Messenger, web chat, and SMS while applying automation, routing, and analytics.

The product combines a shared inbox, chatbot builder, automation rules, and integrations so teams can automate routine responses, hand off to human agents when needed, and measure conversation and agent performance. Typical deployments integrate Rocketbots with CRMs, e-commerce platforms, and backend systems to provide contextual replies and track outcomes like leads or support tickets.

Rocketbots positions itself technically as both a no-code/low-code tool for business users who configure chat flows and automations and as a developer-friendly platform with APIs and webhooks for custom integrations and advanced automation.

Rocketbots features

Rocketbots groups capabilities around three core areas: channel connectivity and routing, automation and bot building, and agent workspace and analytics. The platform includes features intended for both business users and developers.

• Channel connectivity: Connect WhatsApp Business, Facebook Messenger, Instagram Messaging, web chat widgets, SMS, and other messaging channels to a single inbox. Channels can be enabled per team or inbox and messages are stored centrally for history and reporting.
• Shared inbox and routing: Assign conversations to teams or agents, set automatic routing rules based on keywords or customer attributes, and use tagging and internal notes to coordinate work across agents.
• Bot builder and automation: Visual flow builder for creating conversation trees, quick replies, fallback routing to agents, scheduled messages, and conditional logic based on user inputs or CRM data.
• Templates and message types: Support for templated messages (useful on WhatsApp), multimedia messages (images, files, buttons), and rich message formats to structure replies.
• Analytics and reporting: Conversation volume, response time, agent performance metrics, chatbot handoffs, and channel-level KPIs to measure SLAs and team productivity.
• Integrations and data sync: Native connectors and webhook support for CRMs, helpdesk systems, e-commerce platforms, and third-party services for two-way data exchange.
• Security and compliance: Role-based access control, audit logs, and enterprise features for data residency and compliance workflows.

What does rocketbots do?

Rocketbots centralizes customer messaging so teams can manage all conversations from one interface rather than switching between multiple channel-specific apps. It automates routine interactions with chatbots to reduce agent load, escalates complex issues to humans, and preserves conversational context across channel transitions.

It also provides tools to measure the effect of automation and agent handling. Teams can define SLAs, track response times, and analyze which flows convert leads or resolve tickets most efficiently. The product supports message templates and approved content workflows where channels require pre-approved formats (for example, WhatsApp message templates).

For developers, Rocketbots exposes APIs and webhooks that let backend systems trigger messages, read conversation history, or programmatically route conversations based on CRM events. That allows businesses to embed conversational flows into transactional processes (order confirmations, shipment updates, appointment reminders).

Rocketbots pricing

Rocketbots offers these pricing plans:

• Free Plan: $0/month with core inbox access for a single user, limited channels, and basic bot flows suitable for evaluation or small personal projects
• Starter: $29/month per user billed monthly (discounted to $24/month per user when billed annually — $288/year per user). Includes additional channels, basic automation, and standard analytics
• Professional: $99/month per user billed monthly (discounted to $79/month per user when billed annually — $948/year per user). Adds advanced bot features, templates, faster support SLAs, and extended reporting
• Enterprise: Custom pricing for larger deployments with dedicated onboarding, single sign-on, data residency options, and SLAs. Contact sales for an enterprise quote

Check Rocketbots' current pricing plans (https://www.rocketbots.io/pricing) for the latest rates and enterprise options.

How much is rocketbots per month

Rocketbots starts at $0/month for the Free Plan. For paid usage, a typical entry-level paid seat is $29/month when paid month-to-month on the Starter plan. Larger teams typically adopt the Professional tier at $99/month per user when billed monthly.

How much is rocketbots per year

Rocketbots costs $288/year per user on the Starter plan when billed annually (equivalent to $24/month). The Professional plan billed annually is $948/year per user (equivalent to $79/month). Enterprise contracts are quoted on request and often billed annually or on custom terms.

How much is rocketbots in general

Rocketbots pricing ranges from $0 (free) to custom enterprise pricing per user per month. Small teams and pilots commonly use the Free Plan or the Starter plan in the $24–29/month range per user. Mid-market teams with heavier automation and reporting needs typically budget in the $79–99/month per user range. Enterprise deployments add custom costs for onboarding, integrations, and compliance requirements.

What is rocketbots used for

Rocketbots is used for customer support, lead qualification, and transactional messaging across messaging channels. Support teams use it to receive and respond to customer inquiries from channels like WhatsApp and web chat in a single workspace, while sales teams use bots to qualify leads automatically before handing them over to sales reps.

Use cases include automated order status notifications, appointment reminders, multi-channel customer support, lead capture and routing, and marketing message templates where channel rules allow. The platform is commonly used in retail, logistics, healthcare (where permitted), and local services where conversational channels are primary contact points.

Operationally, Rocketbots is used to reduce agent workload through bots, maintain conversation context across channels, and enforce response SLAs. Business users configure flows and templates while developers extend behavior through APIs to synchronize customer data and trigger messages from backend systems.

Pros and cons of rocketbots

Rocketbots provides centralized messaging and bot automation which reduces the complexity of handling multiple messaging channels. Its shared inbox and routing rules make it straightforward to coordinate teams across shifts and geographies. The visual bot builder supports business users, while APIs allow developers to implement deep integrations.

On the downside, multi-channel messaging platforms can require ongoing configuration to keep templates, channel settings, and automations aligned with evolving business processes. Companies that rely heavily on voice or ticketing-first workflows may need supplementary systems to handle structured ticketing and complex case management. Pricing per seat can become a factor for large agent teams where agent counts are high.

Operational risks include the need to monitor bot performance and handoff accuracy so customers receive timely human assistance when needed. For regulated industries, additional configuration or enterprise-level contracts may be required to meet data residency and compliance rules.

Rocketbots free trial

Rocketbots provides an evaluation path that lets teams test core capabilities through the Free Plan and timed trials of paid features. The Free Plan gives basic inbox access, a limited number of channels, and simple bot flows so teams can validate integrations and channel connectivity before committing to a paid plan.

Paid plans commonly include a trial period or demo with support to help set up key channels like WhatsApp Business and to test message templates. During trials, teams should test end-to-end flows including handoff to agents, webhook callbacks, and analytics dashboards to validate metrics and SLA reporting.

To begin a trial or evaluate specific channel behavior, teams typically sign up on the Rocketbots website and connect a test channel or request an onboarding demo from the vendor. For enterprise pilots that require compliance checks, coordinate with Rocketbots sales to review data processing and contractual details.

Is rocketbots free

Yes, Rocketbots offers a Free Plan. The Free Plan provides basic inbox access for a single user with limited channels and simple automation capabilities intended for evaluation. It is sufficient to test channel connectivity, basic bot flows, and the shared inbox workflow but has limits on message volume, integrations, and advanced analytics.

Rocketbots API

Rocketbots exposes APIs and webhooks that let developers send and receive messages programmatically, manage conversation assignments, and query conversation history. Typical API capabilities include sending messages across connected channels, retrieving message and contact metadata, and subscribing to conversation events via webhooks for real-time processing.

Developers use the API to integrate Rocketbots with CRMs, order systems, and business rules engines so that messages can be generated or routed based on CRM events (for example, a new order triggers a shipping notification). The API also supports attaching metadata to conversations and updating contact records so that bots and agents have contextual information.

Authentication is commonly token-based and the API supports pagination, filtering by channel or tag, and status updates for conversation lifecycle management. For implementation details and developer guides, consult Rocketbots' API documentation and webhook reference on their developer pages (https://www.rocketbots.io/docs or /developers).

10 Rocketbots alternatives

• Intercom — Customer messaging platform with live chat, bots, and a strong focus on sales and marketing workflows
• Drift — Conversational marketing platform suited for B2B lead qualification and meeting booking
• Freshchat — Messaging and chat platform from Freshworks with multi-channel support and bots
• Zendesk — Comprehensive customer service suite with messaging channels integrated into a wider ticketing system
• ManyChat — Chatbot platform focused on Messenger and Instagram marketing automation
• Tidio — Live chat and chatbot tool tailored to small e-commerce businesses
• LivePerson — Enterprise conversational AI and messaging platform with advanced AI routing
• HubSpot — CRM with conversational inbox, chatflows, and integrated marketing and sales automation
• Dialogflow — Google’s conversational AI engine for building custom NLP-driven bots
• Botpress — Modular bot-building platform that can be self-hosted for teams wanting full control

Paid alternatives to rocketbots

• Intercom: Intercom focuses on combined product messaging, sales qualification bots, and a unified inbox. It is priced at a premium for its combined CRM and automation features and is often chosen by growth teams that require integrated product and support workflows.

• Drift: Drift targets B2B teams that want AI-driven lead qualification and routing to book meetings automatically. Drift emphasizes conversational marketing and is commonly used by sales-led organizations.

• Freshchat: Freshchat is a Freshworks product that offers multichannel messaging, bots, and seamless integration with the Freshdesk ticketing system. It is priced competitively for teams that also use other Freshworks products.

• Zendesk: Zendesk offers robust ticketing and messaging combined, which is valuable for support-heavy operations that need formal ticket tracking in addition to messaging capabilities.

• LivePerson: LivePerson is an enterprise-grade conversational AI provider with advanced AI, analytics, and scale for large-scale deployments.

Open source alternatives to rocketbots

• Botpress: Botpress is a popular open source conversational platform that provides a visual flow builder, NLP support, and self-hosted deployment options for teams that need full data control.

• Rasa: Rasa provides an open source machine learning framework for building contextual assistants and chatbots with complete control over NLU and dialogue management.

• Rocket.Chat: While primarily a team chat product, Rocket.Chat can be used with bot integrations and self-hosted environments to build custom customer messaging solutions.

• Chatwoot: Chatwoot is an open source customer support inbox supporting multiple messaging channels and automation that can be self-hosted for teams requiring on-premises deployments.

• Meya (open components): Meya provides bot-building components and self-hosting options for teams that build more complex conversational applications.

Frequently asked questions about Rocketbots

What is Rocketbots used for?

Rocketbots is used for centralizing and automating multi-channel customer messaging. Teams use it to handle conversations from WhatsApp, Messenger, web chat, and SMS in one shared inbox, apply chatbot automation for routine flows, and hand off complex conversations to human agents. It is commonly deployed by support, sales, and operations teams to reduce response times and track conversational KPIs.

Does Rocketbots support WhatsApp Business?

Yes, Rocketbots supports WhatsApp Business channel connectivity. The platform allows businesses to connect official WhatsApp Business accounts, use message templates where required, and send transactional notifications as well as conversational replies according to WhatsApp’s policies.

How much does Rocketbots cost per user per month?

Rocketbots starts at $29/month per user for the Starter tier on a month-to-month plan. Discounts are typical when billed annually, and higher tiers such as Professional cost more to unlock advanced automation and analytics.

Is there a free version of Rocketbots?

Yes, Rocketbots offers a Free Plan. The Free Plan gives limited inbox access and basic bot features for evaluation or very small teams, allowing teams to validate channels and basic automations before moving to paid plans.

Can Rocketbots integrate with CRM systems?

Yes, Rocketbots integrates with CRMs via native connectors and APIs. You can sync contact and conversation metadata to CRMs, trigger messages from CRM events, and update records programmatically using the Rocketbots API and webhook endpoints.

Does Rocketbots provide an API for developers?

Yes, Rocketbots provides APIs and webhooks for message exchange and conversation management. Developers can send messages, receive webhooks for incoming messages, query conversation history, and manage routing and assignments programmatically to create custom automation and integration flows.

Can Rocketbots handle multimedia messages and templates?

Yes, Rocketbots supports multimedia messages and channel-specific templates. The platform handles images, files, buttons, and structured message types, and supports template-based messages where channels (such as WhatsApp) require pre-approved formats.

Is Rocketbots suitable for enterprise deployments?

Yes, Rocketbots offers Enterprise options with custom SLAs and features. Enterprise plans include dedicated onboarding, single sign-on, compliance controls, and options for data residency suitable for regulated industries.

How does Rocketbots handle bot-to-human handoffs?

Rocketbots supports conditional handoffs from bots to human agents. You can configure rules based on intent recognition, keywords, or user actions to escalate conversations; the system preserves conversation context and routes to the appropriate team or agent for a seamless transition.

Where can I find Rocketbots documentation and developer guides?

Rocketbots publishes developer documentation and guides on its website. The documentation covers API reference, webhook configuration, channel setup guides, and best practices for bot flows; consult Rocketbots' developer pages (https://www.rocketbots.io/docs) for implementation details and code examples.

rocketbots careers

Rocketbots hires across functions including product development, engineering, customer success, sales, and implementation specialists for channel onboarding. Engineering roles typically focus on real-time messaging, APIs, and integrations with third-party services, while customer-facing roles center on onboarding and optimizing conversational experiences for customers.

Career pages commonly list openings, required qualifications, and benefits. For specific role descriptions, responsibilities, and application procedures, check Rocketbots' careers page or the company's LinkedIn profile to view current openings and hiring regions.

rocketbots affiliate

Rocketbots may run partner and referral programs for agencies, system integrators, and resellers that implement messaging solutions for multiple clients. Affiliate or partner programs typically include referral fees, co-marketing support, and technical enablement to certify partners on channel onboarding and best practices.

If you are an agency or consultant, review Rocketbots' partner program terms and sign-up process on their partner pages to understand commission structures, lead handling, and technical support entitlements.

Where to find rocketbots reviews

Independent user reviews for Rocketbots can be found on software review sites and industry forums where users discuss experience with channel setup, bot effectiveness, and support responsiveness. Look for recent reviews that reference specific channels (WhatsApp, Messenger) and use-case fit (support vs sales) to get relevant insights. You can also find customer case studies and testimonials on Rocketbots' website that detail implementation outcomes and metrics achieved.

For third-party perspectives, search leading review platforms and community discussions to compare user-reported uptime, message delivery, and customer support experience when evaluating Rocketbots against alternatives.