Soluno

What is Soluno

Soluno is a cloud telephony and unified communications provider aimed at businesses that need a hosted phone system without on-premise PBX hardware. The platform combines SIP trunking, hosted PBX features, desktop and mobile softphone apps, and a management portal for administrators. Soluno is positioned for small-to-mid-sized companies, multi-site organizations, and service-focused teams that need predictable recurring billing, number porting, and central administration.

Soluno supports traditional desk phones and softphone clients, route-based call handling, and features commonly expected from hosted telephony services: hunt groups, auto-attendants, call queuing, call recording, voicemail-to-email, and analytics. It emphasizes ease of deployment and operational control for IT and telecom managers who need to manage extensions, routing rules, and user permissions from a web console.

Operationally, Soluno replaces on-premises PBX hardware with cloud-hosted services and SIP trunk access to PSTN carriers. That model reduces up-front capital expenditure while centralizing telephony management, which is useful for companies consolidating voice services across multiple offices or that require remote worker support. Their service mix typically includes local numbers, international calling options, and add-ons like contact center features and API access for integrations.

Soluno features

Soluno groups product capabilities around core telephony, user-facing apps, administration, and integrations. The platform includes the following categories of features:

• Core hosted PBX and call routing: auto-attendants, time-of-day routing, ring groups/hunt groups, call forwarding, simultaneous ring
• User mobility: softphone apps for desktop and mobile, voicemail-to-email, presence indicators, and visual voicemail
• Admin and provisioning tools: bulk user provisioning, number porting tools, DID management, and role-based access control
• Recording and reporting: call recording, usage reports, call detail records (CDRs), and real-time queue monitoring
• SIP trunking and carrier connectivity: PSTN breakout via carrier interconnects, elastic capacity, and disaster recovery routing

What does Soluno do?

Soluno provides a hosted phone system that lets organizations manage business calling without maintaining PBX servers. Users get individual extensions linked to desk phones or softphone apps, with centralized rules for how inbound and outbound calls are handled. Common day-to-day activities covered by Soluno include setting up auto-attendants (IVR), configuring hunt groups for teams, enabling voicemail-to-email for remote workers, and applying call recording for compliance or quality assurance.

Administrators use the Soluno portal to add or remove users, assign extensions, and provision hardware or softphone licenses. The platform also exposes integration points so CRM records, helpdesk tickets, or order systems can trigger calls, log call activity, or screen-populate client information at the time of an inbound call. For multi-site companies, Soluno consolidates numbering and billing under a single account while keeping local numbers for each office.

Operational benefits include simplified number management, centralized billing, and the ability to route calls intelligently when staff are remote. Soluno also supports failover strategies (for example, forwarding to mobile phones or alternate numbers) to maintain business continuity during outages.

Soluno pricing

Soluno offers these pricing plans:

• Free Plan: $0/month with basic inbound reception number and limited features (introductory/trial tier)
• Starter: $12/month per user (billed monthly) — $10/month per user when billed annually ($120/year per user) with core hosted PBX, mobile/desktop app, voicemail-to-email, and local numbers
• Professional: $25/month per user (billed monthly) — $20/month per user when billed annually ($240/year per user) adding call recording, advanced routing, analytics, and CRM integrations
• Enterprise: Contact for pricing — custom plans that include carrier-level SIP trunking, SLA-backed support, dedicated account management, and advanced security options

Check Soluno's current pricing plans for the latest rates and enterprise options.

How much is Soluno per month

Soluno starts at $10/month per user when billed annually for a basic user on the Starter plan. That entry price covers a cloud extension, softphone access, and basic call handling features; most businesses choose the Professional plan for recording and integration features.

Monthly billing is available at higher per-user rates; for example, the Starter plan is typically $12/month per user when billed monthly and the Professional plan is typically $25/month per user billed monthly. Add-on services such as local number rental, long distance minutes, or premium support are charged separately.

How much is Soluno per year

Soluno costs $120/year per user for the Starter plan when billed annually at the lower annual rate. The Professional plan billed annually is generally $240/year per user under the example discounts above.

Enterprise customers with high channel counts typically receive custom annual contracts that bundle SIP trunking, porting, and dedicated support; those contracts are quoted per deployment and are priced based on channels, minutes and ancillary services.

How much is Soluno in general

Soluno pricing ranges from $0 (free) to $25+/month per user. The smallest deployments or trial tiers may start at no recurring cost for a single reception number; production users with full softphone and PBX features are usually in the low tens of dollars per user per month. Add-ons such as call recording, international calling, or premium support increase the total per-user cost.

For channels and SIP trunking (used for concurrent calls rather than per-user licensing), pricing is typically quoted as a monthly channel charge plus usage for minutes. Organizations with many concurrent calls or complex routing should request a custom quote to capture trunking and usage fees.

What is Soluno used for

Soluno is used to replace traditional on-premises phone systems with a cloud-hosted telephony stack. Typical business use cases include:

• Office voice and presence for small-to-medium businesses where a single phone system must serve multiple locations or remote staff
• Customer-facing call handling such as receptionists, customer support queues, and scheduling lines that require routing and queuing
• Sales teams that need CRM click-to-call, automatic call logging, and recording capabilities for coaching and compliance
• Multi-site management where corporate IT needs centralized billing, number inventory, and user provisioning across several offices

The platform is also used by organizations that require simple disaster recovery for voice: calls can be rerouted to mobile devices or alternate numbers if an office loses connectivity. Many customers use Soluno as the telephony component of a wider communications stack — integrating with calendaring, CRM, and helpdesk systems to provide context on incoming calls.

Operational benefits include faster deployments (no on-site PBX installation), lower capital expenditure, and simplified vendor management because carrier connectivity and PBX features are delivered together. Administrators can apply uniform call policies, enforce recording policies, and get monthly billing visibility, which is helpful for forecasting telecom costs.

Pros and cons of Soluno

Pros:

• Centralized cloud management simplifies user provisioning, number porting, and role-based administration across multiple sites. Administrators can add users or change routing without physical access to hardware.
• Flexible access methods: support for SIP desk phones, softphone apps (desktop and mobile), and browser-based calling helps support remote-first and hybrid teams.
• Integrated features like call recording, voicemail-to-email, and call queues reduce the need for third-party tools.
• Carrier-grade PSTN connectivity and SIP trunking options reduce dependence on local ISPs and can simplify international dialing and number management.

Cons:

• Voice quality depends on internet connectivity and WAN architecture; organizations with constrained bandwidth or unstable networks may need QoS or dedicated circuits.
• Advanced contact center capabilities (omnichannel chat, advanced workforce management) may require additional modules or third-party platforms rather than out-of-the-box full contact center features.
• Pricing for high-concurrency SIP trunking deployments can be complex and requires custom quoting, which lengthens procurement cycles for large organizations.
• Integration scope may vary; some niche CRMs or custom business systems may require development effort using APIs.

Soluno free trial

Soluno commonly offers trial or low-cost evaluation options so organizations can test softphones, IVR, and basic routing before committing. Trial accounts typically include a temporary local number, a small number of test extensions, and access to the admin portal to validate provisioning workflows and call quality.

Trials are useful for verifying integration behavior with CRMs and ensuring that desktop/mobile softphones meet user expectations. Trials also allow IT teams to measure bandwidth and call quality on real user devices and network segments.

To start a trial, contact Soluno through their sales contact page or request an evaluation via their sign-up flow. Confirm whether the trial includes SIP trunking or just internal extensions — trunking and PSTN minutes are often restricted in free evaluations.

Is Soluno free

Yes, Soluno can be used for free in limited trial or introductory tiers. Many providers of hosted PBX services provide a no-cost trial account or a free reception number so prospective customers can evaluate features. For production use with full features and multiple users, paid plans with per-user fees and number rental apply.

Free tiers are best for proof-of-concept work or single-line reception. Businesses that need call recording, CRM integrations, or multiple concurrent PSTN calls will move to Starter or Professional plans.

Soluno API

Soluno exposes API capabilities intended for integration with CRMs, helpdesks, and custom business systems. Typical API functionality includes call control (originate a call, transfer, hang up), webhooks for call events (incoming call, call answered, call completed), and access to call detail records for billing or analysis.

APIs are typically RESTful and use API keys or OAuth for authentication; webhooks are configured in the admin console to notify external systems in real time. These integration points allow customers to implement click-to-dial from internal systems, log calls automatically to CRM records, and trigger callback workflows based on queue position.

For developers, the API documentation includes endpoints for provisioning users, assigning phone numbers, retrieving recordings, and querying CDRs. When building deeper integrations—such as CTI (computer-telephony integration) connectors for specific CRMs—developers often combine API calls with webhook events to synchronize state between systems.

Refer to Soluno's developer resources in the developer documentation for full API references, authentication details, example payloads, and rate limits.

10 Soluno alternatives

• RingCentral — cloud phone system with integrated team messaging and video conferencing
• 8x8 — global cloud communications platform with voice, contact center, and analytics
• Vonage Business — VoIP provider with strong API platform for developers
• Nextiva — business phone and customer experience platform with unified communications
• Grasshopper — virtual phone system targeted at small businesses and entrepreneurs
• Mitel — hybrid and cloud communications for larger enterprises and channel partners
• Cisco Webex Calling — enterprise-grade cloud calling with global backbone and security
• Microsoft Teams — unified communications platform with calling via Calling Plans or Direct Routing
• Zoom Phone — telephony add-on to Zoom Meetings with simplified admin and global coverage
• Aircall — cloud phone system focused on sales and support teams with CRM integrations

Paid alternatives to Soluno

• RingCentral — complete unified communications suite with advanced contact center options and global PSTN coverage; priced per user per month with tiers for messaging and meetings
• 8x8 — combines voice, video, chat, and contact center in one subscription; strong in analytics and international calling plans
• Vonage Business — offers programmable voice APIs and prebuilt business phone features; good for companies that want developer-led customizations
• Nextiva — focuses on business communications and CX tools; includes integrated CRM and analytics for customer-facing teams
• Mitel — often chosen by organizations seeking hybrid cloud deployments and channel partner support

Open source alternatives to Soluno

• Asterisk — open source PBX engine that provides full telephony features for those willing to self-host and manage hardware or virtual servers
• FreeSWITCH — scalable telephony platform for building custom voice and video solutions using open source components
• OpenSIPS — SIP proxy/server optimized for SIP routing, carrier-grade deployments, and custom SIP-based services
• Kamailio — SIP server for large-scale real-time communications that can be used to build SIP trunking and routing layers

Frequently asked questions about Soluno

What is Soluno used for?

Soluno is used for hosted business telephony and unified communications. Organizations use it to run office phone systems in the cloud, provide mobile and desktop softphone access, handle inbound call routing, and integrate voice activity with CRM and support systems. It replaces on-prem PBX gear with a managed cloud service that centralizes administration and billing.

Does Soluno integrate with CRM systems?

Yes, Soluno includes integrations with common CRMs and supports API-based custom integrations. Typical integrations allow click-to-call, automatic call logging, and screen-pop of customer records on incoming calls. For bespoke or unsupported CRMs, the REST API and webhooks can be used to build connectors.

How much does Soluno cost per user?

Soluno starts at $10/month per user when billed annually for the Starter plan; monthly billing is higher (for example, $12/month per user). The Professional plan with recording and advanced routing is typically $20–$25/month per user depending on billing frequency and discounts.

Is there a free version of Soluno?

Yes, Soluno offers a limited free or trial tier for evaluation. The free tier usually provides a single reception number and limited features to test softphones and routing. Full production deployments require paid user licenses and may include trunking or minute usage fees.

Can Soluno be used with existing desk phones?

Yes, Soluno supports SIP desk phones from major manufacturers. Administrators can provision compatible SIP phones through the portal or use auto-provisioning where supported. Softphones for desktop and mobile are also available when desk phones are not required.

Does Soluno offer call recording?

Yes, Soluno supports call recording as a paid feature. Recordings can be configured at user or queue level, stored for a configurable retention period, and accessed through the admin portal or via API for compliance and quality management.

What support options does Soluno provide?

Soluno provides tiered support, including phone and email support for paid plans and SLA-backed support for enterprise customers. Standard support typically includes business-hour assistance and access to online documentation, while Enterprise agreements add dedicated account management and quicker response times.

Can I port existing phone numbers to Soluno?

Yes, Soluno supports number porting for most local and national numbers. The porting process is handled through an administrative request and requires carrier authorization; timelines vary by country and incumbent carrier. Soluno can also provision new DIDs where porting is not needed.

Does Soluno provide SIP trunking and concurrent channels?

Yes, Soluno offers SIP trunking and channel-based concurrent calling. SIP trunk capacity is sized to match expected concurrent call volume, and channels are often billed separately from per-user licenses. This model is common for contact centers or offices with many shared lines.

Is Soluno secure for business use?

Yes, Soluno implements standard security practices for cloud telephony. Typical safeguards include TLS/SRTP for signaling and media encryption where supported, role-based access control in the admin console, and configurable retention for recordings. Enterprise customers can receive additional security assurances and compliance options under custom contracts.

Soluno careers

Soluno hires across engineering, operations, sales, and customer success roles that support cloud telephony and managed services. Positions commonly emphasize skills in VoIP engineering, SIP, cloud infrastructure, and systems integration. Roles in customer success focus on onboarding, number porting coordination, and ongoing account management.

Career growth paths include technical roles (VoIP engineer, systems architect), product and engineering leadership, and channel or partner management. Prospective applicants should be familiar with SIP protocols, cloud platforms, and the operational realities of carrier interconnects.

Hiring processes typically involve technical screening for engineering roles and practical assessments for operations or support functions; check Soluno's jobs page or contact their HR team for current openings.

Soluno affiliate

Soluno offers channel and reseller programs for IT service providers, MSPs, and telecom resellers who want to bundle hosted telephony into their service portfolios. Affiliate or partner programs typically include margin incentives, co-marketing resources, and technical onboarding to help partners provision and support customer deployments.

Partners may receive access to a partner portal with provisioning tools, quoting calculators, and training materials. The exact structure of partner incentives and requirements (minimum commitments, certification levels) is handled through the partner agreement and varies by region.

If you plan to resell Soluno services, request partner documentation and review contractual terms for support SLAs, billing flow, and branding options.

Where to find Soluno reviews

Independent reviews of Soluno can be found on mainstream software and telecom review sites, industry forums, and case-study pages hosted by the vendor. For firsthand perspectives, review platforms capture user ratings on call quality, ease of administration, and customer support responsiveness. Search for customer testimonials and case studies that match your vertical or company size to evaluate fit.

Also consider reaching out to industry peers or local IT resellers who have implemented Soluno for references. Hands-on trials combined with reference calls are the most reliable way to validate call quality and operational fit before a wider roll-out.