Wp-support-chat

What is wp-support-chat

WP Support Chat is a WordPress plugin and SaaS-assisted chat solution that adds a live chat widget to WordPress sites and connects visitors to support agents through multiple channels. It focuses on giving site owners a lightweight on-site chat experience with optional connectors for third-party messengers and email fallback. The product targets small businesses, agencies, and store owners who want immediate contact with visitors without complex configuration.

The plugin installs like most WordPress plugins and offers a dashboard inside WordPress for chat routing, agent management, and basic analytics. It can be configured to show different greetings, operate only during business hours, and capture visitor details for follow-up. For teams, it provides agent roles, chat assignment, and canned replies to keep responses consistent.

Because it is built for WordPress, WP Support Chat also exposes shortcodes and widget areas to place the chat launcher in different parts of a site. The product is often used together with WooCommerce for post-purchase support and with CRM tools to forward chat leads into a sales pipeline.

WP Support Chat features

What does wp-support-chat do?

WP Support Chat provides a visitor-facing chat widget and an admin interface for agents to respond to messages. Key capabilities include live web chat, persistent chat history, canned messages, visitor tracking, offline contact capture, and multi-channel linking (for example, redirecting visitors to WhatsApp or Facebook Messenger when preferred). The widget is customizable to match site branding and can display agent availability and business hours.

It also provides chat assignment and basic routing so multiple agents can work without conflicting responses. Conversations can be saved as transcripts and emailed to site administrators or customers. The tool collects basic visitor metadata (referrer, page viewed, browser) to help agents contextualize conversations.

Other practical features include message typing indicators, file attachments for agents and visitors, prioritized queueing for concurrent chats, and proactive chat invitations based on time-on-page or exit intent. A settings panel in WordPress allows granular controls for when the chat appears and which channels are offered.

WP Support Chat pricing

WP Support Chat offers these pricing plans:

• Free Plan: $0/month with limited features, single agent, and basic chat widget
• Starter: $9/month per site with chat history, up to 3 agents, email transcripts, and basic integrations
• Professional: $29/month per site with unlimited agents, multi-channel connectors (WhatsApp, Messenger), advanced routing, and analytics
• Enterprise: $99/month per site or custom enterprise agreements with SSO, priority support, high-volume SLA, and dedicated onboarding

Check WP Support Chat's current pricing for the latest rates and enterprise options. Annual billing typically offers a 10–25% discount compared with monthly billing; contact sales for multi-site or agency licenses and volume discounts.

How much is wp-support-chat per month

WP Support Chat starts at $9/month per site for the Starter plan when billed monthly. That entry level includes core chat functionality, one or a few agents, and essential message logging. The Professional level at $29/month unlocks multi-channel connectors and advanced routing; the Enterprise tier begins at $99/month for high-volume needs and dedicated support.

How much is wp-support-chat per year

WP Support Chat costs approximately $96/year per site for the Starter plan when taking advantage of an annual billing discount (equivalent to $8/month). Professional annual pricing generally falls around $290/year (effectively $24+/month) and Enterprise is quoted per-customer. Exact yearly figures vary based on promotional discounts and whether agency or multi-site licensing applies.

How much is wp-support-chat in general

WP Support Chat pricing ranges from $0 (free) to $99+/month per site. The free tier supports very small sites or trial testing. Paid tiers cover additional agents, chat volume, connectors to third-party messengers, and support SLAs. For agencies or larger deployments, the effective per-site cost can drop when buying bulk or multi-site licenses.

What is wp-support-chat used for

WP Support Chat is used primarily to convert site visitors into leads and to provide immediate customer support on WordPress sites. E-commerce stores use it to answer pre-purchase questions, resolve cart issues, and provide shipping or product details in real time. Service businesses use it to capture appointment requests and qualify leads quickly.

Beyond sales, the plugin is used for technical support and onboarding: teams can send short troubleshooting steps, links to knowledge base articles, and request screenshots from visitors. The captured chat transcripts serve as records for support interactions, useful for quality control and follow-up emails.

Teams also use the plugin to reduce support response times by assigning chats to the right agent and using canned replies for common issues. Marketers use proactive chat invitations to increase conversions on key landing pages or during limited-time campaigns.

Pros and cons of wp-support-chat

WP Support Chat provides a fast on-site connection between visitors and agents with low setup friction and good WordPress integration. The plugin's strengths include easy installation, clear visitor context for agents, and the ability to link to third-party messaging channels so users can continue conversations on their preferred apps.

On the downside, deep enterprise features (SSO, granular role-based access, and compliance certifications) are usually reserved for the Enterprise tier. High-volume sites should evaluate server load and message retention limits, and may need to use a hosted or dedicated plan to ensure scalability.

Another consideration is ecosystem integration: while WP Support Chat offers common connectors and webhooks, teams with complex CRM workflows may require custom development to map chat data into multi-step pipelines. For organizations that need sophisticated AI-driven routing or advanced analytics, a specialist helpdesk platform may be a better fit.

WP Support Chat free trial

WP Support Chat typically offers a free plan and a trial period for paid tiers so site owners can test features before committing. The free plan lets you install the widget, receive messages, and test basic agent workflows. This is useful for evaluating user interface, chat behavior on your theme, and basic routing.

Paid plan trials (often 7–14 days) unlock connectors and analytics so you can test multi-channel handoffs and message export. Trials usually do not require long-term commitment and allow verification of performance under expected traffic. Always check the plugin dashboard or the provider's site for any trial activation requirements.

During a trial, test key scenarios: proactive invites, file attachments, offline message capture, and how transcripts are delivered. If you need integrations with third-party systems like CRMs or Zapier, verify those connectors in the trial to ensure data flows correctly.

Is wp-support-chat free

Yes, WP Support Chat offers a free plan that includes a basic on-site chat widget, single-agent support, and limited message storage. The free tier is suitable for small sites and for initial testing of how the chat integrates with a WordPress theme. Upgrading to paid tiers adds agents, chat history retention, multi-channel connectors, and analytics.

WP Support Chat API

WP Support Chat exposes integration points to allow forwarding chat data to external systems and to enable programmatic control of chat sessions. Typical integration methods include REST webhooks for new messages and chat events, a lightweight REST API for fetching transcripts and managing agents, and JavaScript hooks exposed in the frontend widget to trigger custom behaviors.

The REST endpoints support sending and receiving messages, retrieving conversation metadata, and exporting transcripts as JSON or CSV for archival. Webhooks can notify external systems when a new chat starts, when a chat is assigned, or when a conversation ends, enabling synchronization with CRMs, ticketing systems, or marketing automation platforms.

For developers, there are WordPress-specific hooks and filters so plugin behavior can be extended in a child theme or custom plugin. The product documentation includes sample webhook payloads, request/response examples, and best practices for securing API calls with API keys and HMAC signatures. Check the provider's developer docs and webhook guide for exact API endpoints and authentication methods.

10 WP Support Chat alternatives

When evaluating WP Support Chat, consider alternatives that range from simple chat widgets to full helpdesk and conversational platforms.

Paid alternatives to wp-support-chat

• LiveChat — A mature SaaS chat platform with advanced routing, analytics, and apps for desktop and mobile; integrates with popular CRMs and e-commerce platforms.
• Tidio — Conversational marketing and chat automation with chatbots, email capture, and multi-channel messaging aimed at e-commerce teams.
• Intercom — Full customer messaging platform combining chat, product tours, and a helpdesk; strong for product-led growth teams but pricier.
• Zendesk Chat — Part of the Zendesk suite; integrates tightly with Zendesk Support for ticketing and agent workflows.
• Olark — Simple, easy-to-configure live chat with transcripts, integrations, and useful reporting for SMBs.

Open source alternatives to wp-support-chat

• LiveHelperChat — Self-hosted live chat system with multi-operator support, chat history, and customization for developers.
• Chatwoot — Open source customer engagement suite with chat inbox, multi-channel support, and APIs for integrations.
• Rocket.Chat — Primarily a team chat platform, but can be adapted for customer-facing chat and offers self-hosted deployments.
• Mibew Messenger (Open Web Messenger) — Lightweight open source live chat tailored for simple, self-hosted websites.
• Tawk.to — Free chat widget with optional paid services; while not fully open source, it provides a no-cost alternative with many features and the ability to self-manage widgets.

Frequently asked questions about WP Support Chat

What is WP Support Chat used for?

WP Support Chat is used for real-time customer support and lead capture on WordPress sites. It connects site visitors with agents through an on-site widget, stores chat transcripts, and can hand off conversations to external messengers like WhatsApp or Facebook Messenger. Site owners use it to answer sales questions, support issues, and collect visitor data for follow-up.

Does WP Support Chat integrate with WooCommerce?

Yes, WP Support Chat integrates with WooCommerce. It can show product context in chat sessions, let agents view order details, and trigger proactive messages on carts or checkout pages to reduce abandonment. Integration helps customer support see what product or cart the visitor is asking about.

How much does WP Support Chat cost per month?

WP Support Chat starts at $9/month per site for the Starter plan when billed monthly. The Professional plan at $29/month adds connectors and analytics, while Enterprise pricing begins at $99/month with tailored SLAs and onboarding. Discounts are commonly available for annual billing.

Is there a free version of WP Support Chat?

Yes, WP Support Chat offers a free plan with basic live chat features. The free tier supports one agent and limited message retention, useful for small websites or testing prior to purchasing a paid plan. Paid plans add agents, connectors, and reporting.

Can WP Support Chat send transcripts to email?

Yes, WP Support Chat can email chat transcripts. Conversations can be configured to deliver transcripts to specified addresses automatically at the end of a chat, or agents can manually forward transcripts for follow-up and record keeping.

Does WP Support Chat offer a mobile app for agents?

Yes, WP Support Chat supports mobile agent access, either through a mobile-optimized web dashboard or companion mobile apps depending on the plan. Mobile access lets agents respond on the go, receive push notifications, and manage conversations outside the WordPress admin.

Can WP Support Chat connect to WhatsApp or Facebook Messenger?

Yes, WP Support Chat supports multi-channel connectors like WhatsApp and Facebook Messenger. These integrations allow visitors to continue conversations in their preferred messaging app and let agents manage handoffs from the web widget. Connectors may require verification or third-party API keys.

How secure is WP Support Chat?

WP Support Chat uses standard security measures for chat and API traffic. Communications typically use HTTPS/TLS for transport, API keys or token-based authentication for integrations, and role-based access controls in the admin. For compliance needs, Enterprise plans offer additional controls and support for secure deployment practices.

Can I customize the chat widget appearance?

Yes, the chat widget is customizable. You can modify colors, greetings, position, and branding to match your site. Advanced customization is available via CSS overrides or JavaScript hooks for tailored behaviors.

Does WP Support Chat provide analytics and reporting?

Yes, WP Support Chat includes built-in analytics and reporting on paid plans. Reports cover chat volume, agent response times, customer satisfaction (if enabled), and conversation outcomes. Data exports and integrations with BI tools are available through webhooks or API endpoints for advanced analysis.

wp-support-chat careers

WP Support Chat's team typically hires for roles across product development, customer success, and technical support. Product teams focus on WordPress-native development, integrations, and UX for chat flows, while customer success manages onboarding and enterprise accounts. Candidates with WordPress plugin development experience, PHP and JavaScript skills, and familiarity with chat UX are commonly sought. Check the company's careers page for current openings and remote work policies.

wp-support-chat affiliate

WP Support Chat operates an affiliate program for agencies and developers who recommend the plugin. Affiliates receive referral links and commissions for paid plan sign-ups attributable to their referrals. The program typically offers marketing assets and tracking dashboards to monitor conversions; interested partners should review the affiliate terms and signup process on the official site.

Where to find wp-support-chat reviews

You can find user reviews for WP Support Chat on the WordPress.org plugin repository, where users leave ratings and installation feedback. Independent review sites and WordPress-focused blogs publish comparative reviews and setup guides that include performance insights. For vendor-provided case studies and customer testimonials, consult the provider's site and the WP Support Chat case studies and documentation sections.