Boldchat

What is boldchat

Boldchat is a web-based live chat and customer messaging platform used by customer support and sales teams to communicate with website visitors and app users in real time. The product provides tools to manage chat routing, canned responses, visitor monitoring, proactive invitations, chatbots, transcript history, and detailed reporting. Boldchat is used by mid-size and enterprise organizations that need a hosted, scalable conversational layer integrated with CRM, help desk, and analytics systems.

Boldchat supports both agent-handled conversations and automated handling through bots and routing rules. It focuses on reducing first response time, increasing conversion rates for sales flows, and centralizing conversation history for later analysis or handoff to ticketing systems.

Organizations commonly deploy Boldchat on marketing and support pages to provide immediate assistance, qualify leads, reduce support ticket volume, and offer contextual help based on visitor behavior and page content.

Boldchat features

What does boldchat do?

Boldchat provides a set of features for real-time customer engagement and conversational support. Core capabilities include live chat windows embedded on websites, proactive chat invitations based on visitor behavior, canned responses for agents, and routing logic to ensure the right agent handles each conversation. The platform also supports persistent chat histories and searchable transcripts for context during follow-ups.

Automation features include rule-based routing and bot workflows that can answer common questions, gather lead details, and escalate to human agents when needed. Boldchat typically offers chatbot templates and the ability to build custom flows that capture contact information, qualify leads, and perform handoffs.

Reporting and analytics features let teams measure chat volume, response time, conversion rates, agent performance, and customer satisfaction. Dashboards and exported reports help operations and managers identify trends and optimize staffing.

Integrations cover major CRMs, help desk systems, and messaging channels so conversations can be logged and followed up in existing workflows. Common integrations include Salesforce synchronization, ticket creation in help desk tools, and webhooks for custom integrations.

Security and compliance are supported through role-based access, single sign-on (SSO) for enterprise customers, and encrypted data transport. The platform is designed for secure handling of customer data in regulated industries when configured with appropriate controls.

Boldchat pricing

Boldchat offers these pricing plans:

• Free Plan: $0/month with core live chat features, limited concurrent chats, basic reporting, and a limited number of agent seats suitable for single users or small teams
• Starter: $19/month per agent or $190/year per agent with standard chat routing, canned responses, proactive chat, and email transcript delivery
• Professional: $39/month per agent or $390/year per agent adding chatbot workflows, advanced reporting, and multi-channel messaging
• Enterprise: $79/month per agent starting price with enterprise features such as SSO, custom SLAs, account management, priority support, and custom integrations; custom annual pricing available for large deployments

All prices above are shown per agent unless otherwise noted and reflect typical SaaS pricing tiers for hosted live chat services. Check Boldchat's current pricing for the latest rates and enterprise options.

How much is boldchat per month

Boldchat starts at $0/month with the Free Plan for basic chat usage. Paid plans typically begin at $19/month per agent for the Starter tier when billed monthly, with additional costs per agent for higher tiers.

Monthly billing is useful for teams who want short-term flexibility, but annual billing usually reduces the effective monthly cost through one-time discounts shown above.

How much is boldchat per year

Boldchat costs $190/year per agent for the Starter plan when billed annually based on the example above. Mid-tier and higher plans are commonly available with annual discounts: Professional at $390/year per agent and Enterprise at custom annual pricing based on scale and features.

Annual billing is commonly used by organizations that prefer predictable budgeting and pooled licenses for year-long projects.

How much is boldchat in general

Boldchat pricing ranges from $0 (free) to $79+/month per agent. The exact price depends on agent count, required features (bots, analytics, SSO), contract length, and any required integrations or professional services. Enterprise customers can expect custom pricing for high-volume or custom integration needs.

For precise quotes that reflect agent counts and feature needs, contact Boldchat sales or view their detailed plans on the official pricing page.

What is boldchat used for

Boldchat is used primarily for live customer support, lead qualification, and conversational sales. Support teams embed Boldchat on knowledge base pages and product pages to let visitors get quick answers without waiting for email replies. This reduces inbound ticket volume and improves user satisfaction by shortening time-to-first-response.

Sales and marketing teams use Boldchat to qualify inbound leads through contextual chat invitations and data capture in chat forms. By connecting chats with CRM systems, chat interactions become part of the prospect record, enabling faster follow-up and higher conversion rates.

Customer success teams use Boldchat to monitor product pages and onboarding flows, proactively reaching out to users who exhibit signs of confusion or churn risk. Agents can pull past transcripts and customer metadata into the chat window for faster, more personalized support.

Boldchat also helps automate routine questions and tasks through bots, which reduces repetitive work for agents and speeds resolution on common issues like order status, return policies, or account setup steps.

Pros and cons of boldchat

Pros:

• Centralized real-time messaging that connects web visitors directly to agents and bots, improving first contact resolution and lead capture
• Proactive chat invitations and visitor monitoring that increase engagement and conversion on targeted pages
• Integration-ready architecture that connects conversations to CRMs and help desks for consistent follow-up and reporting
• Automation tools and chatbots that reduce simple-ticket volume and allow human agents to focus on complex queries
• Enterprise-grade controls such as SSO, role-based access, and audit logs for regulated industries

Cons:

• Per-agent pricing can become costly for large support teams handling high chat volume without optimizing bot handling
• Advanced features such as custom bots, deep analytics, or premium integrations often require higher-tier plans or professional services
• Implementing custom integrations or complex routing logic may require technical resources or professional services
• Businesses with low chat volume may find fixed per-agent licenses less flexible than consumption-based models offered by some competitors

Balancing these pros and cons depends on an organization’s chat volume, agent headcount, and integration needs. Teams that prioritize real-time engagement and CRM integration typically see strong ROI from reduced ticketing and lifted conversion rates.

Boldchat free trial

Boldchat typically provides a free evaluation option and a free tier to test basic functionality. The free tier is meant for small teams or individual users to evaluate embedding chat widgets, basic routing, and agent workflows without an upfront cost. For more advanced features, Boldchat usually offers a time-limited free trial of paid features so teams can test automation, reporting, and higher concurrency.

A typical trial allows businesses to validate chat routing, agent experience, CRM integration, and reporting dashboards before committing to a paid plan. Trials are useful for load-testing peak chat volumes, confirming webhook behavior, and validating bot handoff scenarios.

When evaluating Boldchat in a trial, teams should test key success metrics: average response time, chats-to-ticket conversion, bot containment rate (percentage of chats resolved by bots), and chat-sourced revenue for sales flows. Gathering these metrics during the trial helps make a data-driven purchasing decision.

Contact Boldchat sales or start a trial directly on the site to provision a sandbox account and access paid features for a limited time; see the Boldchat trial and demo options on the official pricing page.

Is boldchat free

Yes, Boldchat offers a Free Plan that provides basic live chat capabilities and is suitable for individual users or very small teams. The Free Plan typically includes a limited number of concurrent chats, basic reporting, and restricted integrations. For bot automation, multi-channel messaging, and enterprise features, teams will need one of the paid tiers.

Boldchat API

Boldchat exposes APIs and webhooks that let developers integrate chat functionality with back-end systems, CRMs, and analytics tools. Typical API capabilities include creating and retrieving chat transcripts, pushing and pulling visitor metadata, programmatically initiating chats, and subscribing to events via webhooks for chat start, message received, and chat end.

SDKs and embedding options allow the chat widget to run in web pages and mobile apps, collecting session context and user identifiers for a seamless agent experience. The API supports authentication methods appropriate to server-to-server integrations and often includes rate limits and pagination for listing resources.

Developers use the API to create custom routing rules, log chat activity into external analytics platforms, seed CRM records with chat-sourced leads, and trigger automated workflows based on chat events. For authoritative documentation and developer guides, consult Boldchat’s official developer resources and API documentation.

10 Boldchat alternatives

• LiveChat — A popular hosted live chat solution with a strong focus on ecommerce and sales teams, offering chat widgets, automation, and integrations.
• Intercom — A conversational platform combining chat, bots, product tours, and in-app messaging for growth and support teams.
• Zendesk Chat — Part of the Zendesk suite, tight integration with ticketing and support workflows for teams already using Zendesk Support.
• Drift — Chat and conversational marketing focused on sales-driven chatbots and routing for B2B lead qualification.
• Freshchat — Messaging-first product from Freshworks with chat, bots, and omnichannel inbox features.
• Olark — Simple and developer-friendly live chat with a straightforward pricing model and integrations.
• Tawk.to — A free live chat product with paid add-ons, oriented at budget-conscious organizations.
• Bold360 — (When available as a separate product line) Enterprise conversational AI and support tooling historically associated with Bold-related offerings.
• HubSpot Live Chat — Included with HubSpot CRM, combining chat with contact capture and marketing automation features.
• HelpCrunch — Customer communication platform combining chat with email automation and a help desk.

Paid alternatives to Boldchat

• Intercom — Paid tiers include advanced bot automation, product messaging, and account-based routing suitable for growth teams.
• Drift — Focused on buying intent and conversational marketing; paid plans include playbooks and Salesforce integrations.
• LiveChat — Paid plans provide rich integrations, reporting, and agent productivity tools for ecommerce and support teams.
• Zendesk Chat — Works best as part of a paid Zendesk Support subscription for integrated ticketing.
• Freshchat — Paid tiers unlock bots, omnichannel routing, and advanced analytics for larger teams.

Open source alternatives to Boldchat

• Rocket.Chat — An open source messaging platform that can be extended to support live chat on websites and integrated with back-end systems.
• Live Helper Chat — A self-hosted live chat solution with chat routing, file transfer, and operator management.
• Chatwoot — Open source customer engagement suite that supports live chat, shared inbox, and integrations with social channels.
• Mibew Messenger — Lightweight open source live support application that can be hosted and customized by developers.

Frequently asked questions about Boldchat

What is Boldchat used for?

Boldchat is used for live customer support and conversational sales. Organizations deploy it to answer website visitor questions in real time, qualify leads via chat, and reduce email/ticket load by resolving issues directly in chat. It is commonly used on product pages, checkout flows, and knowledge base articles to increase conversions and customer satisfaction.

Does Boldchat integrate with Salesforce?

Yes, Boldchat offers Salesforce integration capabilities. You can push chat transcripts, create or update lead/contact records from chat interactions, and use visitor data captured in chat to enrich Salesforce records for sales follow-up and reporting.

Can Boldchat be embedded in mobile apps?

Yes, Boldchat provides SDKs and widget options for mobile embedding. Mobile SDKs allow chat windows to appear inside native apps, preserve session context, and forward messages from the app to agents or bots just like web-based chats.

How secure is Boldchat?

Boldchat supports standard security measures such as encrypted transport and role-based access. Enterprise plans commonly add SSO, audit logs, and compliance controls; organizations should confirm specific certifications and encryption standards on Boldchat’s security pages before deploying in regulated environments.

Does Boldchat support chatbots?

Yes, Boldchat supports bot workflows and automation. Bots can handle routine queries, capture lead data, and route complex conversations to human agents; advanced bot capabilities are usually available in Professional or Enterprise plans.

How many agents can use Boldchat at once?

Boldchat supports multiple concurrent agents and can scale with license counts. The supported agent count depends on the chosen plan and licensing; large deployments typically purchase enterprise licenses and may require capacity planning for high concurrent chat loads.

Can Boldchat log chats to my help desk?

Yes, Boldchat can create tickets or push transcripts to help desk systems. Integrations (native or via webhooks) let chat transcripts become support tickets in common help desks so that inbound chats are tracked and followed up using established support workflows.

Is there a free trial for Boldchat?

Yes, Boldchat typically provides a free trial and a Free Plan for basic testing. Trials usually enable paid features for a limited period so teams can evaluate analytics, bot workflows, and integrations before committing to a paid tier.

Does Boldchat support proactive chat invitations?

Yes, Boldchat supports proactive messaging and targeted chat invites. You can configure rules based on visitor behavior, page URL, or referral source to trigger automated chat invitations that help capture attention at key moments.

How customizable is the Boldchat widget?

Boldchat’s chat widget is highly customizable with branding and behavior settings. Teams can modify colors, welcome messages, placement, and pre-chat forms; developers can also extend the widget via client-side APIs to capture custom metadata.

boldchat careers

Boldchat-related roles typically appear under the parent company’s careers pages and include positions in product management, engineering, customer success, and sales. Candidates interested in working on conversational products should look for openings that mention chat platform development, AI/bot experience, and integrations with CRM systems. For company-specific listings, check the corporate careers portal of Boldchat or its parent organization for up-to-date vacancies.

boldchat affiliate

Boldchat may offer partner or affiliate programs via reseller channels or technology partnerships. Affiliates usually receive referral fees or revenue sharing for new customer sign-ups and may gain access to partner portals with sales resources and co-marketing materials. Check Boldchat’s partner or reseller information on their site to learn about current affiliate opportunities.

Where to find boldchat reviews

You can find user reviews and ratings for Boldchat on industry review platforms such as G2 and Capterra, which collect customer feedback and feature comparisons. For enterprise-level feedback and case studies, view customer testimonials and case studies on Boldchat’s website or consult analyst reports that cover conversational support products. See Boldchat reviews on G2’s Boldchat listing and Capterra’s Boldchat reviews for user-submitted ratings and experiences.