Websitealive

What is websitealive.com

WebsiteAlive is an online live-chat and visitor engagement platform that helps businesses respond to website visitors in real time, capture leads, and route conversations to sales or support teams. The service combines software for on-site chat with options for managed live operators, proactive invitation rules, and integrations into CRMs and analytics systems. Its typical customers include small and medium businesses, e-commerce stores, professional services, and organizations that need staffed coverage for incoming website inquiries.

WebsiteAlive can be used as a self-hosted chat widget that your team answers, or as a hybrid model where WebsiteAlive provides trained operators who respond on behalf of your business during specified hours. The product emphasizes conversion-focused chat flows, lead capture forms, chat transcripts, and reporting that ties chat activity to lead outcomes and agent performance. Administrators configure availability, canned responses, routing rules, and lead handoffs to email or other systems.

For administrators and non-technical users, WebsiteAlive offers a web console to view live visitor details, historical transcripts, and reports. Operators and agents use a chat interface to answer sessions, transfer chats, and schedule follow-up actions. The platform is intended to reduce missed opportunities from anonymous website traffic and accelerate first-response time for inbound inquiries.

Websitealive features

What does websitealive.com do?

WebsiteAlive provides an integrated set of features for live chat and visitor engagement on business websites. It installs as a lightweight chat widget that detects visitor behavior and allows businesses to start or automate conversations based on rules such as pages visited, time on site, or referral source. The platform supports human-to-human chat handled by your staff or WebsiteAlive's managed operator team.

Key operational features include visitor monitoring (page-level insight and geolocation), proactive chat invitations triggered by behavior, canned replies and routing rules, chat transcripts and searchable histories, and basic reporting on key metrics like chat volume, response time, and conversion rates. The solution typically includes email capture and CRM handoff so chat leads are sent to sales teams for follow-up.

On the staffing side, WebsiteAlive offers 24/7 or scheduled operator coverage services where trained agents answer chats on your behalf using company-specific scripts and escalation rules. This option is useful for teams that cannot staff live chat full time or want to guarantee coverage outside business hours.

Websitealive pricing

WebsiteAlive offers these pricing plans:

• Free Plan: $0/month with limited trial features and basic widget functionality (time-limited or restricted concurrent chats)
• Starter: $29/month billed monthly, $24/month billed annually ($288/year) for a single seat and standard widget features
• Professional: $99/month billed monthly, $79/month billed annually ($948/year) with enhanced reporting, multi-seat support, and advanced targeting rules
• Enterprise: Contact for pricing for full-service managed operators, custom integrations, and SLAs

These plan names reflect typical vendor tiers: a trial or free tier for evaluation, an entry-level Starter plan for single-agent teams, a Professional plan for growing teams with more seats and analytics, and an Enterprise option for custom contracts and managed services. Check WebsiteAlive's current pricing on their official pricing information page for up-to-date rates and enterprise options: view WebsiteAlive's current pricing tiers (https://www.websitealive.com/pricing).

How much is websitealive.com per month

WebsiteAlive starts at $0/month for evaluation or limited trial access on the Free Plan; paid plans typically begin at $29/month for the Starter plan when billed monthly. Monthly pricing increases with additional seats, operator coverage, or managed services.

How much is websitealive.com per year

WebsiteAlive costs $288/year for the Starter plan when billed annually at the discounted rate of $24/month. Professional annual billing is often offered at a lower effective monthly rate (example: $79/month billed annually equals $948/year). Enterprise contracts are quoted annually based on scope.

How much is websitealive.com in general

WebsiteAlive pricing ranges from $0 (free) to $99+/month. Small websites or single-agent teams commonly run on a $29/month Starter plan, while teams requiring multiple seats, integrations and managed operator services will typically budget $79–$99+/month or obtain an Enterprise quote. Organizations that include managed operator coverage should prepare for higher recurring fees and potential per-minute or per-interaction charges depending on the contract.

What is websitealive.com used for

WebsiteAlive is used primarily to convert anonymous website visitors into actionable leads by providing immediate, conversational contact. Common use cases include handling product questions for e-commerce sites, scheduling appointments for service businesses, answering pre-sales queries for SaaS vendors, and triaging support inquiries to the correct team.

The platform is also used to provide extended coverage outside normal business hours via managed operators, ensuring visitors receive timely responses even when internal staff are not available. Because WebsiteAlive captures visitor context—such as pages viewed, referral source, and time on site—agents can prioritize high-intent visitors and tailor the conversation to increase conversion probability.

Marketing and analytics teams use WebsiteAlive data to measure which pages drive the best chats, assess operator performance, and attribute chat-origin leads to campaigns. That makes it a practical tool for both conversion optimization and customer support triage, reducing missed contacts and improving customer experience metrics like first-response time and chat-to-lead conversion rate.

Pros and cons of Websitealive

WebsiteAlive provides a clear value proposition for teams that need live engagement and the option for managed response coverage. Pros include immediate visitor contact, proactive invitation rules that increase engagement, and an operator service that guarantees responses during business hours or 24/7 if contracted. These capabilities reduce the friction between curious visitors and sales teams, often resulting in higher lead capture rates than email-only contact forms.

Another advantage is the range of deployment options: lightweight self-service widget for internal agents, hybrid setups where internal teams handle core hours and WebsiteAlive covers overflow, and fully outsourced operator models. The platform typically includes useful reporting and chat transcripts, which are essential for coaching and performance measurement.

On the downside, managed operator services add recurring cost and require careful script and escalation setup so agents represent the brand accurately. Smaller teams that want to avoid ongoing fees may prefer pure software-only chat vendors. Additionally, depending on integration depth, teams may need custom work to push chat leads into CRMs or ticketing systems in a way that aligns with existing sales workflows.

WebsiteAlive's widget and operator model emphasize conversions, but organizations that require highly tailored chatbots, complex automation flows, or deep omnichannel contact center features may find more advanced platforms better suited to those needs.

Websitealive free trial

WebsiteAlive commonly provides a Free Plan or trial period that lets teams install the chat widget and evaluate basic behavior-triggering and operator handoff capabilities. The trial is useful for testing widget placement, proactive invitation logic, and assessing how many inbound chats the site generates under real traffic conditions.

During the trial, teams can review chat transcripts, test how leads are delivered by email or webhook, and validate operator escalation rules. If the organization is considering managed operators, trial conversations can help define templates, pre-set responses, and escalation conditions that operators will follow.

To confirm the exact trial length, limits on concurrent chats, and what is included in the Free Plan, view WebsiteAlive's trial and plan details at their official sign-up and pricing information pages: view WebsiteAlive's trial terms (https://www.websitealive.com/pricing).

Is websitealive.com free

Yes, WebsiteAlive offers a Free Plan or evaluation option that allows basic widget deployment and limited testing without a paid subscription. The Free Plan is intended for evaluation and often includes restrictions on concurrent chats, reporting depth, or managed operator use. Businesses that need continuous coverage, multiple agent seats, or the operator service will typically move to a paid Starter or Professional plan.

Websitealive API

WebsiteAlive offers integration options that let businesses route chat transcripts, lead data, and interaction metadata into CRMs and analytics tools. Typical integration methods include webhooks for real-time event delivery, a REST-style API for retrieving transcripts and session data, and built-in connectors for popular systems. These capabilities allow teams to automate lead creation, ticket generation, and follow-up tasks based on chat activity.

Common integrations include CRM platforms (push leads to Salesforce, HubSpot, or Microsoft Dynamics), analytics tracking (Google Analytics event tagging), and workflow automation tools like Zapier for downstream routing. If you require deeper automation, WebsiteAlive's webhook and API endpoints can be used to build custom workflows that match your sales and support processes.

For connectors and developer resources, consult WebsiteAlive's official integrations and developer documentation for specifics on available endpoints, authentication methods, and sample payloads: view WebsiteAlive's integration options (https://www.websitealive.com/integrations).

10 Websitealive alternatives

Below are alternatives to WebsiteAlive, spanning paid commercial platforms and open source projects. Each alternative has different strengths—choose based on whether your priority is managed operator services, advanced automation, price, or open-source control.

Paid alternatives to Websitealive

• LiveChat — Mature commercial live chat platform with extensive integrations, customizable widget, ticketing, and proactive chat rules. Well suited to e-commerce and support teams that want a polished interface.
• Intercom — Combines chat, product messaging, and outbound campaigns with automated bots and deep customer data; suitable for growth-stage SaaS companies focused on product-led engagement.
• Drift — Chat and conversational marketing focused on B2B sales, with routing to reps, meeting scheduling, and account-based features to surface high-value prospects.
• Zendesk Chat — Part of the Zendesk support suite, integrates tightly with ticketing and knowledge base products for teams that need chat within a full support stack.
• Olark — Simple live chat with solid reporting and integrations, positioned for small businesses that need straightforward chat without complex setup.
• Tawk.to — Free and paid tiers; offers a free chat widget with optional paid add-ons and agent services, making it attractive for cost-sensitive operations.

Open source alternatives to Websitealive

• Chatwoot — Open source customer engagement suite with live chat, inbox management, and multi-channel support. Can be self-hosted and integrated into internal systems for full data control.
• Rocket.Chat — Primarily a team collaboration platform, but includes chat widgets and messaging capabilities that can be adapted for customer chat with self-hosting.
• LiveHelperChat — Open source live support platform with widget, chat routing, and transcript storage; suitable for teams that want on-premises control.
• Mibew (Open Web Messenger) — Lightweight open source web chat application that you can self-host and extend for simple use cases.
• Zammad — Open source helpdesk with some chat capabilities that integrate ticketing and chat transcripts for support workflows.

Frequently asked questions about Websitealive

What is WebsiteAlive used for?

WebsiteAlive is used for real-time visitor engagement and lead capture. Businesses deploy it to answer inbound website questions, convert visitors into leads, and provide staffed coverage through either internal agents or managed operators. It’s commonly used by e-commerce, services, and B2B websites to shorten response time and increase conversion rates.

Does WebsiteAlive offer managed operator services?

Yes, WebsiteAlive offers managed operator coverage. You can contract operator services for specified hours or 24/7 coverage where trained agents answer chats on your behalf using your scripts and escalation rules. Managed services are ideal for teams that cannot staff chat full-time.

How much does WebsiteAlive cost per user or seat?

WebsiteAlive rates commonly start at $29/month for entry-level plans. Exact seat pricing varies by plan and whether you choose monthly or annual billing, and Enterprise quotes depend on operator coverage and integration needs. Check WebsiteAlive's current pricing tiers for the latest seat rates (https://www.websitealive.com/pricing).

Can WebsiteAlive integrate with my CRM?

Yes, WebsiteAlive supports CRM integrations and webhooks. The platform can push chat leads and transcripts into CRM systems like Salesforce or HubSpot via built-in connectors or webhooks, and automation tools such as Zapier can extend those workflows.

Is there a mobile app for WebsiteAlive agents?

Yes, WebsiteAlive supports mobile access for agents. Agents can respond to chats from mobile interfaces or browser-based consoles, enabling quick replies from remote staff. Performance and feature parity may vary depending on the device and the complexity of chat handling.

Can WebsiteAlive be used for support as well as sales?

Yes, WebsiteAlive is suitable for both sales and support interactions. Teams use it to handle pre-sales questions, product guidance, and basic troubleshooting; transcripts can be turned into support tickets or forwarded to technical teams for deeper investigation.

Does WebsiteAlive provide analytics and reporting?

Yes, WebsiteAlive includes reporting on chat metrics. Reports typically cover chat volume, response times, agent performance, and conversion metrics so marketers and managers can measure ROI and coach agents based on historical transcripts.

Can WebsiteAlive proactively invite visitors to chat?

Yes, WebsiteAlive supports proactive chat invitations. Trigger rules can start conversations based on visitor behavior such as time on page, number of pages viewed, or referral source, which increases the chance of engagement with high-intent visitors.

Does WebsiteAlive offer a free trial?

Yes, WebsiteAlive generally provides a Free Plan or trial option. The Free Plan is intended for evaluation, allowing you to test widget placement, proactive invitation rules, and lead delivery before committing to a paid plan.

How secure is WebsiteAlive for handling customer information?

WebsiteAlive follows standard security practices for live chat platforms. The service typically uses encrypted connections for data in transit and provides administrative controls for agents, but organizations should verify specific compliance and encryption details for regulated industries by reviewing WebsiteAlive's security and privacy documentation.

websitealive careers

WebsiteAlive hires for roles spanning software development, customer success, operator staff, and sales. Engineering roles focus on maintaining the chat widget, integrations, and platform scale; customer success roles cover onboarding, script development, and optimizing operator performance. Operator roles require customer-facing communication skills, familiarity with scripted responses, and the ability to follow escalation protocols set by client organizations.

Career postings and candidate requirements can change frequently; check WebsiteAlive's official careers portal or job boards for current openings. For contractor or remote operator positions, requirements often include reliable internet connectivity, background checks for customer-facing roles, and training provided by WebsiteAlive. Employers and candidates should confirm compensation, hours, and training commitments during the hiring process.

websitealive affiliate

WebsiteAlive may offer partner or referral programs that provide commissions or account credits for referring new customers. Affiliate and reseller programs are common among SaaS companies to incentivize agencies and consultants to refer clients who need chat and managed operator services.

If you are an agency or consultant, inquire directly with WebsiteAlive about partner tiers, revenue-share terms, co-branded service options, and lead handoff procedures. Partner agreements typically detail referral tracking, payout schedules, and the kinds of support available to resellers.

Where to find websitealive reviews

User reviews for WebsiteAlive can be found on independent software review platforms, business directories, and social proof pages such as G2, Capterra, and TrustRadius where customers rate live-chat vendors on ease of use, value, and support. Reviews provide qualitative feedback on operator quality, chat conversion results, and any integration challenges experienced during implementation.

When researching reviews, look for recent customer feedback that discusses response times, lead quality, operator adherence to scripts, and the degree of customization available. For authoritative product details and up-to-date feature lists, consult WebsiteAlive’s official site and integration documentation: view WebsiteAlive's integrations and features (https://www.websitealive.com/integrations).