Chartspan

What is ChartSpan

ChartSpan is a healthcare services company that provides chronic care management (CCM) and value-based care solutions to physician practices, specialty clinics, federally qualified health centers (FQHCs), and health systems. The company combines clinical staff, patient engagement workflows, and technical integrations with electronic health records (EHRs) to deliver continuous care for patients with multiple chronic conditions. ChartSpan markets its services as a way to close gaps between office visits, increase patient access to clinicians after hours, and generate recurring revenue streams tied to CCM and related reimbursement programs.

ChartSpan positions itself as a full-service partner: it handles patient identification, enrollment, ongoing telehealth and telephonic outreach, documentation required for billing, and reporting for quality and value-based programs. Their platform and operating model emphasize compliance (including HIPAA and SOC 2 Type II controls), scaled enrollment processes, and integration with common EHRs to streamline workflows for clinic staff.

Organizations evaluating ChartSpan typically consider it when they need an external team to manage CCM programs end-to-end, when internal staffing or expertise is limited, or when they want to pursue value-based payments without building a large in-house care management infrastructure. ChartSpan reports metrics such as enrollment rates, patient encounter volume, and financial impacts that prospective clients can use to model program ROI.

ChartSpan features

What does ChartSpan do?

ChartSpan provides a suite of services and platform capabilities focused on chronic care management and related preventive-care programs. Core functions include:

• Patient identification and outreach workflows that use EHR data to find eligible patients for CCM and transition-of-care programs.
• Enrollment management with documented consent processes that meet billing requirements for CCM services.
• 24/7 patient access lines staffed by clinical teams to triage non-emergent concerns, reduce unnecessary ED use, and improve patient satisfaction.
• Ongoing care management contacts (telephonic, messaging, virtual check-ins) that fulfill time-based CCM billing and quality measures.
• Documentation and billing support to ensure care encounters are captured and compliant with CMS and payer requirements.
• Population health reporting and quality-program support, including MIPS and other quality improvement activities for eligible clients.

Beyond those core capabilities, ChartSpan often includes operational services that reduce administrative burden on practices:

• Dedicated program managers and care coordinators who act as extensions of the practice team.
• EHR integrations and bi-directional data exchange to minimize duplicate charting and to push care notes into patient records.
• Analytics dashboards and regular performance reviews to track key measures: enrollment rates, encounter volume, churn, and financial performance.

Security and compliance are part of the feature set: ChartSpan emphasizes HIPAA-compliant handling of PHI and SOC 2 Type II certified systems to support enterprise clients and data-sensitive deployments. See their enterprise security features for details about controls and certifications.

ChartSpan pricing

ChartSpan offers flexible pricing tailored to different provider sizes and program scopes. ChartSpan’s commercial model is typically customized based on the number of eligible patients, the scope of services (enrollment-only vs. full care delivery vs. 24/7 access), the level of EHR integration required, and whether the contract covers CCM, Principal Care Management (PCM), Remote Patient Monitoring (RPM), or other value-based programs. Pricing structures commonly used in the industry and by full-service vendors like ChartSpan include per-member-per-month (PMPM) fees, per-enrolled-patient fees, and revenue-share or performance-based arrangements.

Because ChartSpan structures contracts to match clinical scope and practice size, prospective customers should expect price estimates to be provided after an assessment of patient volume and desired services. Typical commercial arrangements for full-service CCM vendors include:

• Per-enrolled-patient monthly fees that cover clinical outreach, documentation, and billing support.
• One-time setup and integration fees for EHR connection, staff onboarding, and program design.
• Optional add-ons for 24/7 nurse lines, advanced analytics, or additional quality program services.

ChartSpan publishes limited public rate cards because final pricing depends on practice mix and contractual terms. Visit their official pricing page for the most current information.

How much is ChartSpan per month

ChartSpan offers competitive pricing plans designed for healthcare providers, commonly structured as per-member-per-month (PMPM) fees or per-enrolled-patient monthly fees. Monthly costs vary based on enrollment counts, the chosen level of clinical coverage, and optional services such as after-hours nurse lines, RPM device management, or expanded analytics. Practices with small pilot programs will typically see lower absolute monthly spend but higher per-patient unit costs until enrollment grows.

When evaluating monthly pricing, ask vendors for a detailed cost model that separates fixed setup fees from variable PMPM charges and clarifies which labor and technology components are included. That makes it easier to compare ChartSpan to other vendors using the same PMPM or per-enrollment metrics.

Visit their official pricing page for current rate guidance and enterprise options.

How much is ChartSpan per year

ChartSpan offers flexible annual contracts that scale with program size and services. Annual spend depends on the number of enrolled patients, whether services include 24/7 clinical access, and any integration or onboarding fees. For many clients, the annual contract will combine a recurring PMPM component with one-time professional services fees for implementation and EHR work.

To estimate annual costs, practices should request a sample year-one budget projection from ChartSpan that includes initial implementation, projected enrollment ramp, monthly PMPM charges, and any revenue-share or billing offsets. Comparing the projected annual expense to expected CCM reimbursements and downstream revenue (e.g., reduced hospitalizations, improved gap closure) helps determine net program ROI.

Visit their official pricing page for the most current information.

How much is ChartSpan in general

ChartSpan pricing ranges by program scope from small pilot engagements to enterprise-wide contracts. In general, costs reflect three variables: scope of clinical services (limited outreach vs. full 24/7 management), enrollment volume, and technical integration complexity. Small practices may start with modest monthly costs for pilot programs, while large health systems negotiate enterprise pricing that can include volume discounts and custom SLAs.

ChartSpan typically provides pricing that can be modeled on a PMPM or per-enrolled-patient basis, and many clients find the program financially viable when CCM reimbursements and improved care metrics are considered. For accurate numbers tailored to your organization, request a formal proposal.

Visit their official pricing page for the most current information.

What is ChartSpan used for

ChartSpan is used to implement and operate chronic care management and adjacent value-based services for outpatient providers. Specific use cases include:

• Establishing CCM programs that satisfy CMS time-based billing rules and documentation requirements.
• Providing continual patient engagement between visits to improve medication adherence, address social determinants, and reduce avoidable acute care use.
• Running 24/7 nurse lines that triage non-emergent issues and reduce after-hours burden on clinic staff and ED visits.
• Supporting MIPS, quality improvement, and other reporting programs tied to reimbursement, often at no additional charge for CCM clients.

Clinically, the service is aimed at patients with multiple chronic conditions who require consistent follow-up and care coordination. Operationally, ChartSpan is used by practices that need to scale patient outreach, maintain compliant documentation for billing, and access program-level analytics to measure outcomes and revenue impact.

Administrators often engage ChartSpan to accelerate time-to-value when launching CCM or RPM programs because the vendor provides both the workforce and the technical integration required to operate programs at scale, reducing hiring and training overhead for the practice.

Pros and cons of ChartSpan

Pros:

• ChartSpan provides an end-to-end operational model, reducing administrative burden on clinic staff and allowing practices to outsource enrollment, outreach, and documentation.
• The company emphasizes compliance with SOC 2 Type II and HIPAA safeguards and integrates with EHRs so clinical notes and billing are captured in the patient record. See their security page for certification details.
• ChartSpan reports measurable program metrics (enrollment rates, encounter volumes) and offers MIPS and quality improvement support, which can be helpful for practices pursuing value-based contracts.
• 24/7 patient access and nurse lines can increase patient satisfaction and reduce unnecessary emergency department use.

Cons:

• Pricing is typically customized and can be higher on a per-patient basis for small practices or early-stage pilots; smaller organizations should model unit economics carefully before committing to multi-year contracts.
• As with any third-party care management vendor, integrating workflows and care coordination across organizational boundaries requires strong governance, clear SLAs, and data-sharing agreements.
• Practices seeking highly bespoke clinical workflows may need to invest time during implementation to align ChartSpan’s operating procedures with internal protocols.

Overall, ChartSpan is well suited to organizations that want to outsource CCM operational complexity, while practices with robust internal care management teams may find partial-service contracts or targeted integrations more cost-effective.

ChartSpan free trial

ChartSpan does not typically promote a standardized public free trial in the same way SaaS vendors do; their engagements are contract-driven and include onboarding and implementation phases. Many full-service care management vendors offer pilot programs or phased rollouts that serve a similar purpose to a trial: a limited-scope engagement to validate workflows, measure enrollment rates, and track early outcomes before scaling across the organization.

If you are evaluating ChartSpan, ask their sales or partnerships team about pilot options that limit initial risk—common pilots include a capped enrollment cohort, a short-term implementation window, and performance milestones that inform go/no-go decisions. A pilot can help estimate patient response rates, expected monthly costs, and operational touchpoints for your clinic.

To confirm whether ChartSpan currently offers pilot programs or trial-style engagements, request details from their commercial team or view program descriptions on their site and case studies, for example the specialty clinic case study that describes a 24/7 care line deployment.

Is ChartSpan free

No, ChartSpan is not free. ChartSpan operates as a contracted services provider and structures engagements with recurring fees that reflect clinical staffing, platform access, and implementation work. Some clients may offset these costs through CCM reimbursements and quality program incentives, but there is no publicly listed free tier for ongoing services.

Contact ChartSpan sales for program-level pricing and potential pilot options. Visit their official pricing page for additional information.

ChartSpan API

ChartSpan emphasizes integration with provider systems and EHRs rather than exposing a public, self-serve developer API in the way pure software vendors do. Typical integration approaches include HL7, FHIR endpoints, secure file transfers, and EHR-specific connectors that allow care notes, enrollment status, and encounter data to flow into the practice chart.

Organizations that need programmatic access to ChartSpan data should discuss integration options during procurement. ChartSpan’s integration team can support data mapping, periodic exports for analytics, and bi-directional document exchange when supported by the practice’s EHR. For technical details and supported standards, see ChartSpan’s integration offerings.

If an organization requires a developer-friendly REST API, request an integration specification or API documentation during the sales process; enterprise clients often obtain custom technical agreements that provide the necessary endpoints and security arrangements.

10 ChartSpan alternatives

ChartSpan competes in a market that includes clinical outsourcing firms, digital health platforms, and EHR-native care management modules. Below are alternatives split into paid and open source options.

Paid alternatives to ChartSpan

• CareCentrix — Offers care coordination and post-acute services, including chronic condition management and networked caregiver services for health systems.
• HMS (formerly Cotiviti) — Provides population health analytics, care management solutions, and payment integrity products used by payers and providers.
• Evolent Health — Focuses on value-based care enablement, offering care management platforms and practice transformation services for provider organizations.
• Clover Health — Medicare-focused care model with care coordination capabilities and data-driven outreach tools for enrolled members.
• Signify Health — Delivers in-home evaluations, care management services, and risk adjustment programs for value-based populations.
• Livongo (now part of Teladoc Health) — Chronic condition management powered by remote monitoring and coaching, often used for diabetes and hypertension programs.
• AccuHealth — Offers RPM and remote care management services with device management and clinical follow-up.

Open source alternatives to ChartSpan

• OpenMRS — An open source medical record system that can serve as a platform for building custom care management workflows and population health modules.
• OpenEMR — An open source EHR with scheduling, clinical notes, and extensibility that organizations can use to implement in-house care management functions.
• GNU Health — A free health and hospital information system that can be extended for population health and chronic care coordination use cases.
• Bahmni — A distribution built on OpenMRS and OpenELIS that adds clinical and administrative features useful for low-resource care coordination.

Open source projects require in-house development or vendor support to reach the operational scale and compliance posture of turnkey services like ChartSpan; they are best suited to organizations with engineering capacity and specific customization needs.

Frequently asked questions about ChartSpan

What is ChartSpan used for?

ChartSpan is used for chronic care management and value-based care operations. The company helps practices enroll eligible patients, run ongoing care management contacts, provide after-hours clinical access, and manage documentation needed for CCM billing and quality reporting. Providers use ChartSpan to scale care management without hiring large internal teams.

How does ChartSpan help with billing and reimbursements?

ChartSpan provides documentation and billing support for CCM and related services. Their teams capture time-based encounters and generate the clinical notes and claims-ready records needed for reimbursement. ChartSpan can also supply reporting that helps practices reconcile expected vs. realized reimbursements and measure program financial performance.

Does ChartSpan integrate with electronic health records?

Yes, ChartSpan integrates with EHRs using standard interfaces and bridges. Integrations commonly use HL7, FHIR, or EHR-specific connectors to push care notes and enrollment data into the patient chart, reducing duplicate documentation and enabling smoother workflows. Ask ChartSpan for their current integration list and technical spec during evaluation.

Can ChartSpan provide a 24/7 nurse line?

Yes, ChartSpan offers 24/7 patient access and nurse line services as part of some care management programs. This service is intended to triage non-emergent patient concerns, offer clinical guidance, and reduce unnecessary emergency department visits. Availability and scope depend on the contract and service package.

Is ChartSpan SOC 2 Type II certified?

Yes, ChartSpan uses SOC 2 Type II controls and emphasizes security beyond HIPAA. Their compliance posture is a key part of their enterprise offering; prospective clients should request the most recent audit reports and security documentation via the vendor’s security or compliance contact. See their enterprise security features for additional context.

How much does ChartSpan cost per patient?

ChartSpan offers competitive pricing plans designed around per-enrolled-patient or PMPM models rather than a single public unit price. The per-patient cost varies by program scope, enrollment volume, and integration needs. Request a custom quote from ChartSpan for per-patient pricing assumptions and a sample budget.

Can small practices use ChartSpan or is it only for health systems?

ChartSpan serves a range of customers from small practices to large health systems. They commonly offer scalable programs that start as limited pilots for smaller organizations and expand into enterprise contracts for larger systems, though unit economics will vary by practice size.

Does ChartSpan offer a free trial?

ChartSpan does not advertise a standard free tier. Instead, they typically offer pilot engagements or phased rollouts that let practices validate enrollment rates and workflows before scaling. Contact ChartSpan sales to discuss pilot options and success metrics.

Where can I find ChartSpan reviews and case studies?

You can find client case studies and testimonials on ChartSpan’s website and in industry publications. ChartSpan publishes case studies describing program outcomes, enrollment results, and operational learnings; independent reviews may also appear on healthcare IT news sites and vendor comparison platforms. For company case studies, see their case studies section.

Does ChartSpan have an API for data access?

ChartSpan provides integration options rather than a public developer API in most cases. They work with customers on EHR integrations and data exchange mechanisms like HL7 and FHIR; enterprise clients can request technical documentation and custom endpoints if needed. Ask their technical team for the current integration and interoperability capabilities.

chartspan careers

ChartSpan hires across clinical, technical, and operational roles to support large-scale care management delivery. Common positions include registered nurses for care coordination, program managers for client operations, EHR integration specialists, and revenue cycle and billing analysts. Career pages typically list open roles, skill requirements, and benefits. Candidates interested in ChartSpan careers should review job listings on the company website or major job boards for current openings and application instructions.

chartspan affiliate

ChartSpan’s commercial partnerships include channel relationships and referral arrangements with health systems, independent physician associations (IPAs), and technology vendors. Prospective partners can inquire about reseller or affiliate programs to integrate ChartSpan services into broader care transformation offerings. For details about partnership opportunities and referral models, contact ChartSpan’s business development or partnerships team through their site.

Where to find chartspan reviews

Independent reviews and client feedback for ChartSpan can be found across healthcare technology publications, vendor comparison sites, and professional networks. In addition to ChartSpan’s own case studies and testimonials, look for third-party analyst reports and peer reviews on platforms that cover population health and care management vendors to get a balanced perspective. For company-published outcomes and customer stories, see ChartSpan’s case studies.