Chat-support

What is chat-support.com

chat-support.com is a cloud-hosted customer messaging and live chat platform designed to help support and sales teams communicate with website visitors and customers in real time. The product combines a website chat widget, shared team inbox, automated chatbot flows, and reporting into a single interface so teams can reduce response times and maintain conversation history across channels. It targets small businesses through enterprise teams, with plans and features that scale from a single-seat live chat to multi-agent setups with SSO and custom SLAs.

The platform is delivered as a SaaS product accessed via a web dashboard and mobile apps. Website owners install a small JavaScript snippet to enable the chat widget; the same dashboard manages chat routing, canned replies, bot flows, and integrations with external services. The vendor also provides a hosted knowledge base and conversation analytics so teams can identify friction in the support funnel and measure response metrics like first response time and resolution rate.

Deployment is purely cloud-based with an emphasis on rapid setup and integration. Typical onboarding covers widget customization, agent setup, channel linkage (email, WhatsApp, social messaging where supported), and connecting at least one CRM or e-commerce integration. The platform supports role-based access and admin controls so managers can audit conversations and configure routing rules.

Chat-support.com features

What does chat-support.com do?

chat-support.com offers a set of core features intended to cover the main needs of support and sales messaging: live website chat, bots for automated handling, a team inbox for shared conversations, analytics, and integrations with third-party systems. The live chat widget supports proactive invitations, custom branding, file attachments, and translation support for multilingual sites.

The chatbot builder handles straightforward automation such as routing leads, answering frequently asked questions, qualifying prospects with conditional flows, and handing off to agents when needed. The platform supports both rule-based bots and simple AI-assisted responses for intent classification and suggested agent replies.

On the agent side, chat-support.com provides a unified inbox where email, chat, and social messages appear in a single queue. Agents can use canned responses, internal notes, and collision detection to avoid duplicate replies. Supervisors can set up teams, define routing rules, monitor live conversations, and export conversation logs for compliance.

Other notable features include a hosted knowledge base for self-service, conversation tagging and custom fields to capture context, SLA-based escalation rules, and multi-language support. The dashboard exposes performance metrics such as active conversations, average handle time, CSAT capture, and bot containment rate.

Chat-support.com pricing

Chat-support.com offers these pricing plans:

• Free Plan: $0/month with limited agent seats, basic chat widget, and 7-day conversation history
• Starter: $29/month per seat (billed monthly) or $24/month per seat (billed annually) — includes unlimited chats, basic bots, email integration, and 30-day history
• Professional: $79/month per seat (billed monthly) or $63/month per seat (billed annually) — adds advanced routing, reports, integrations with CRMs, and 12-month history
• Enterprise: Custom pricing — includes SSO, HIPAA/PCI options, dedicated onboarding, and SLA-backed uptime guarantees

These tiers reflect typical plan structuring for customer messaging platforms: a free tier for basic usage, a low-cost starter for small teams, a mid-market professional plan with integrations and analytics, and an enterprise plan for larger deployments. Check chat-support.com's current pricing (https://www.chat-support.com/pricing) for the latest rates and enterprise options.

How much is chat-support.com per month

Chat-support.com starts at $29/month per seat for the paid Starter plan when billed monthly. The free tier is available at $0/month for a limited number of agents and basic features. Professional and Enterprise tiers increase cost depending on seat count and add-ons like additional channels, advanced analytics, and security features.

Monthly billing is useful for teams that need flexibility; the platform often discounts per-seat pricing when billed annually. Promotions for annual commitments or multi-year contracts are common for enterprise negotiations.

How much is chat-support.com per year

Chat-support.com costs $288/year per seat for the Starter plan when billed annually at the discounted $24/month per seat rate. The Professional plan billed annually typically costs $756/year per seat assuming the quoted $63/month per seat annual rate. Enterprise pricing is available on request and is usually quoted as an annual contract.

Annual billing reduces per-seat cost, extends data retention, and often includes additional support time or migration assistance bundled into the contract. Confirm exact yearly discounts and contract minimums in the vendor's published billing terms.

How much is chat-support.com in general

Chat-support.com pricing ranges from $0 (free) to custom enterprise pricing per seat. For small teams, expect per-seat costs from $29/month (monthly) to $24/month (annual) on the Starter plan. Mid-market customers typically budget for $63–$79/month per seat on the Professional tier depending on billing cadence and add-ons.

Beyond per-seat costs, budget planning should include usage factors such as message volumes, premium channel connections (e.g., WhatsApp Business API costs), SMS credits, and third-party integration fees. For large deployments, include costs for data retention, compliance attestation, and any on-prem or private cloud options where available.

What is chat-support.com used for

chat-support.com is used to handle real-time customer interactions on websites and in other messaging channels. Typical use cases include answering pre-sales questions, triaging support requests, capturing leads, and providing account-specific assistance where agents can access CRM records during chats. The platform's shared inbox model also helps support teams coordinate responses and track ownership of open conversations.

Marketing and sales teams use the proactive chat features to invite high-value visitors, route qualified leads to sales reps, and capture contact information via bot flows for later nurturing. Customer success teams use the chat history and tagging to build context for account reviews and to measure churn signals from conversation patterns.

Support operations teams rely on the platform for SLA enforcement, escalation rules, and analytics that show queue backlogs, agent productivity, and CSAT. The platform's API and integrations allow teams to combine chat data with CRM records, ticketing systems, and analytics platforms so reporting spans the full customer lifecycle.

Pros and cons of chat-support.com

Pros: chat-support.com centralizes customer messaging across channels, simplifying response workflows for small and medium support teams. It includes automation tools that reduce manual handling for frequent inquiries and offers integrations with major CRMs and e-commerce platforms for contextualized conversations. The shared inbox and agent tooling (canned replies, internal notes, collision detection) reduce duplicated effort and improve consistency of responses.

Another advantage is the availability of a free tier that allows small sites to test the widget and basic team features before committing to paid plans. The platform's analytics and retention controls let managers monitor SLA compliance and agent performance without exporting raw logs to third-party tools.

Cons: as with most per-seat pricing models, costs can scale quickly as the support team grows, especially when advanced features or premium channels are required. Some customers may find the native bot builder limited for highly complex workflows and will need to invest in custom integrations or webhook logic. Enterprise buyers may require contractual assurances for data residency, encryption standards, and uptime that increase deployment cost and negotiation time.

Operationally, organizations that require deep telephony integration or tightly integrated omnichannel routing across phone, email, and social platforms may still prefer a full-contact-center specialist over a chat-focused vendor. Customization beyond the standard widget CSS may also require developer resources for advanced branding or embedding scenarios.

Chat-support.com free trial

chat-support.com provides a free tier intended for evaluation and light production use. The free option allows small teams to install the chat widget, respond to incoming conversations, and use basic automation. It typically includes a limited number of agent seats and reduced conversation history retention compared with paid plans.

For teams evaluating paid plans, the vendor offers a time-limited free trial of the Starter or Professional plan on request, which unlocks features like advanced bots, CRM integrations, and expanded reporting for a trial period (commonly 14–30 days). Trials let teams measure containment rate, average response time, and whether chat contributes to conversion lift on landing pages.

To get the trial, administrators typically sign up via the web app and verify domain ownership before the vendor enables trial features. If you need features like SSO or enterprise compliance options enabled during a trial, contact sales to arrange a sandbox or staged demo environment.

Is chat-support.com free

Yes, chat-support.com offers a free plan that includes a basic chat widget, a limited number of agent seats, and short-term conversation history. The free tier is intended for solo operators or very small teams to test core capabilities and monitor initial conversation volumes.

The free plan is feature-limited compared with paid tiers: it usually lacks advanced automation, extended retention, and premium channel integrations. Teams that require CRM sync, reporting exports, or multi-channel routing will typically upgrade to the Starter or Professional tiers.

Chat-support.com API

chat-support.com exposes a RESTful API and webhooks designed to integrate conversations, contacts, and events with external systems. The API supports creating and updating conversations, sending messages programmatically, adding internal notes, and querying historical messages and analytics. Webhook endpoints notify external systems of new messages, agent assignments, and bot handoffs in real time.

Authentication uses API keys or OAuth 2.0 for third-party apps; enterprise customers can request scoped API tokens and IP allowlisting. Rate limits apply to prevent abuse, and the documentation provides clear guidance on pagination, error handling, and retry strategies. There are SDKs and client libraries for common languages like JavaScript, Python, and Ruby to shorten integration time.

Common integration patterns include syncing contacts and conversation threads to a CRM on creation, pushing chat transcripts into a ticketing system for escalation, and using webhooks to trigger external automation when a conversation meets certain criteria. Developers can also programmatically manage bot flows, update user attributes in real time, and import historical conversation data for training models.

For API reference and developer guides, check chat-support.com's API documentation (https://www.chat-support.com/docs/api) which includes example requests, SDK links, and webhook configuration steps.

10 Chat-support.com alternatives

When evaluating chat-support.com, consider how it compares on features, pricing, and integrations with other solutions in the market. Below are paid and open source alternatives that cover a range of budgets and use cases.

Paid alternatives to chat-support.com

• Zendesk — A mature helpdesk with integrated chat, ticketing, and knowledge base; strong for organizations that need ticket-to-chat workflows and enterprise-grade reporting. Zendesk provides robust automation, native telephony options, and an extensive app marketplace.

• Intercom — Focuses on conversational relationships with product-led growth, combining live chat, bots, and targeted messaging campaigns; strong for SaaS businesses that need in-app messaging and lead qualification.

• Drift — Designed for revenue teams with emphasis on conversational marketing, account-based routing, and meeting scheduling; well-suited to B2B sales teams focused on acceleration.

• LiveChat — A straightforward live chat vendor with widget customization, integrations, and add-ons for chatbots and ticketing; favored by retail and e-commerce teams for ease of use.

• Olark — Simple live chat focused on small businesses, offering chat transcripts, real-time monitoring, and integrations with CRMs and e-commerce platforms at a lower price point.

Open source alternatives to chat-support.com

• Chatwoot — An open source customer engagement suite providing a shared inbox, live chat widget, and community-driven plugins; good for teams that want self-hosting and full data control.

• Rocket.Chat — Originally a team chat platform, Rocket.Chat supports omnichannel messaging when extended with community apps and can be configured for customer messaging with self-hosting and enterprise options.

• Mibew (Open Web Messenger) — A lightweight open source live chat option for websites; suitable for teams that need a minimal, self-hosted chat widget and are comfortable with custom development.

• Live Helper Chat — Open source live support with multi-user support, file sharing, and offline messaging; generally requires more setup but rewards with flexibility and no per-seat fees.

• Zammad — Open source helpdesk with ticketing and chat integrations; useful for organizations that want a combined ticket/chat approach with self-hosting capabilities.

Frequently asked questions about Chat-support.com

What is Chat-support.com used for?

Chat-support.com is used for real-time website chat and customer messaging. Businesses use it to respond to incoming customer inquiries, route leads to sales, and automate common questions with bots. It centralizes conversations and links chat data with CRMs and analytics platforms.

Does Chat-support.com offer integrations with CRMs?

Yes, Chat-support.com integrates with major CRMs. Typical integrations include two-way syncing of contact records, conversation logging in customer profiles, and the ability to add chat-derived leads to pipelines. Connectors are available for platforms like Salesforce, HubSpot, and Shopify via native plugins or the API.

How much does Chat-support.com cost per user?

Chat-support.com starts at $29/month per seat for the Starter plan on monthly billing, with discounted annual rates available for longer commitments. Costs rise for Professional and Enterprise tiers that include advanced features, compliance, and premium channel support.

Is there a free version of Chat-support.com?

Yes, Chat-support.com has a free plan that provides a basic chat widget, a small number of agent seats, and limited conversation history retention. The free tier is designed for evaluation or very small teams and lacks higher-tier automation and integration features.

Can Chat-support.com be used to automate responses?

Yes, Chat-support.com includes a bot builder and automation rules. Teams can create rule-based flows that answer common questions, qualify leads, and route conversations to the correct agent. For more complex automation, integrations and webhooks can extend bot capabilities.

Does Chat-support.com support messaging channels beyond website chat?

Yes, Chat-support.com supports multiple channels depending on the plan and connected add-ons—common channels include email, WhatsApp Business, Facebook Messenger, and SMS. Some channels require additional provider fees or separate API setup.

How secure is Chat-support.com?

Chat-support.com provides standard enterprise security controls. The platform supports HTTPS/TLS for data in transit, encrypted data at rest, role-based access controls, and optional SSO for centralized identity management. Enterprise contracts can include SOC 2 or GDPR commitments as part of procurement.

Can I import historical chat data into Chat-support.com?

Yes, historical chat imports are supported via the API or migration tools. The platform provides import endpoints and data mapping tools to preserve conversation metadata and timestamps; larger imports may be handled by professional services for a fee.

Does Chat-support.com have a mobile app for agents?

Yes, Chat-support.com offers mobile apps for iOS and Android. The mobile apps allow agents to receive push notifications, respond to conversations, and manage contact details on the go; mobile functionality supports basic workflows but may have reduced reporting compared with the web dashboard.

What support options are available for Chat-support.com customers?

Chat-support.com provides tiered support depending on plan level. Free and Starter users typically have access to email support and documentation; Professional plans receive faster response SLAs and live chat support; Enterprise customers receive dedicated account management, onboarding assistance, and priority escalation paths.

chat-support.com careers

chat-support.com typically hires across engineering, product, customer success, sales, and operations roles. Engineering roles focus on back-end services, real-time messaging, and integrations, while product teams concentrate on bot flows, analytics, and UX. Customer success hires are often experienced in onboarding, training, and technical support for mid-market clients.

The company often lists openings for remote-capable positions as well as roles based in regional hubs. Candidates with experience in Node.js, real-time WebSocket architectures, or conversational AI are frequently sought for platform development roles. For customer-facing roles, experience with SaaS onboarding and technical account management is commonly required.

Career progression typically emphasizes cross-functional exposure to product and customer metrics; technical employees often have opportunities to participate in open-source initiatives or SDK development. Check chat-support.com's careers page (https://www.chat-support.com/careers) for current openings and detailed job descriptions.

chat-support.com affiliate

chat-support.com operates an affiliate and referral program aimed at agencies, consultants, and partners who refer customers. Affiliates usually receive a percentage of the first year’s subscription or a recurring commission for the lifetime of the referred customer's subscription, depending on the partner agreement. The program provides tracking links, co-branded assets, and a partner dashboard to monitor conversions and payouts.

Agency partners get additional benefits such as discounted demo accounts, priority support for client migrations, and access to partner training on configuring widgets and automations. Reseller arrangements are also available for firms that want to bundle chat-support.com services into broader managed offerings.

To join the affiliate program, applicants typically register online, agree to the partner terms, and receive marketing collateral and an affiliate dashboard. See the affiliate and partner program details on chat-support.com's partner page (https://www.chat-support.com/partners) for commission tiers and program policies.

Where to find chat-support.com reviews

You can find user reviews of chat-support.com across software review sites, community forums, and tech blogs. Common review sources include platforms like G2, Capterra, and TrustRadius which aggregate user ratings for ease of comparison. Those sites provide breakdowns of user satisfaction, ease of use, and feature ratings based on verified reviews.

In addition to review marketplaces, look for case studies and testimonials published on chat-support.com's website to see real-world implementations and metrics. For hands-on assessment, request a trial or demo and test the platform with real traffic to evaluate response performance, agent workflow fit, and bot containment rates.

When reading reviews, pay special attention to recurring themes such as: ease of initial setup, quality of integrations (CRM, e-commerce), responsiveness of vendor support, and pricing elasticity as teams grow. These recurring items often differentiate candidates during procurement and pilot evaluations.