Document360

What is document360

Document360 is a cloud-hosted knowledge base platform for creating and publishing product documentation, developer docs, help centers, and internal knowledge portals. It combines a focused editor, hierarchical category management, versioning and rollback, and role-based access control to support both public-facing help sites and private internal documentation. Typical users include product managers, technical writers, customer support teams, and DevOps groups who need to maintain a single source of truth for processes, FAQs, and APIs.

Document360 emphasizes structured article organization and search relevance. It supports article categories, tags, and a configurable navigation tree that helps teams present content to different audiences (public help center vs private employee portal). The product also includes analytics to measure article usage and identify gaps, plus content lifecycle features such as article drafts, publishing workflows, and change logs.

The platform is offered as a managed SaaS product with hosted search, CDN delivery for public content, and integrations with identity providers and common customer support tools. For teams that need enterprise controls, Document360 includes SSO, audit logs, and support for single-tenant or dedicated deployment options in higher tiers.

Document360 features

What does document360 do?

Document360 provides a full feature set for knowledge base creation and maintenance. Core capabilities include a rich Markdown/visual editor for writing articles, hierarchical category management, internal and external publishing controls, and powerful full-text search with filters. The editor supports code snippets, attachments, embeds, and table formatting for technical documentation.

The platform adds content governance features such as role-based access control, granular permissions per category, version history with rollback, and article lifecycle states (draft, review, published). Teams can create private spaces for internal documentation, or public help centers with configurable branding and custom domain support. Document360 also supports multilingual documentation with localized versions for global products.

For operations and measurement, Document360 includes analytics dashboards that show article views, search queries, and top-performing content, helping teams prioritize updates. It supports automated redirects, SEO-friendly URLs, sitemap generation, and content import/export tools for migrating from wikis or markdown repositories.

Document360 pricing

Document360 offers these pricing plans:

• Free Plan: $0/month with limited features, ideal for trial or single-author experiments
• Starter: $49/month for a single knowledge base and essential features (billed monthly) — discounted annual billing available
• Business: $149/month for multiple team seats, advanced analytics, integrations, and improved support (billed monthly) — annual billing discount applies
• Enterprise: Custom pricing with SSO, audit logs, dedicated support, and white-glove onboarding; contact sales for a quote

Pricing varies by number of knowledge bases, storage, and monthly user seats; annual billing typically reduces the effective monthly rate. Check Document360's current pricing on the official pricing page (https://www.document360.com/pricing) for the latest rates and enterprise options.

How much is document360 per month

Document360 starts at $49/month for the entry-level Starter plan when billed monthly. That baseline generally covers a single knowledge base, basic search, and the standard editor. Monthly pricing scales upward with the number of team seats, additional knowledge bases, and advanced features like SSO and audit logs.

Larger teams commonly select the Business tier at higher monthly rates (for example $149/month) to gain expanded analytics, more storage and seats, and higher SLAs. Enterprise customers typically receive a custom monthly rate based on usage and contractual commitments.

How much is document360 per year

Document360 costs approximately $468/year for the Starter plan if you take the typical annual discount (equivalent to $39/month billed annually). Annual pricing is usually offered as a lower per-month equivalent and may include additional onboarding credits or priority support for new customers.

For Business-class needs, annual contracts will typically start in the $1,188/year range (equivalent to $99/month after discount) and scale up for Enterprise agreements. Exact yearly totals depend on agreed seat counts, custom SLAs, and optional add-ons.

How much is document360 in general

Document360 pricing ranges from $0 (free) to custom enterprise rates that can exceed $200+/month depending on seats and requirements. Small teams and solo authors can use a low-cost Starter tier, while mid-sized product and support teams choose Business tiers for expanded seats and integrations. Large organizations requiring SSO, audit histories, dedicated support, and contractual SLAs will see custom Enterprise pricing.

Always verify the latest published rates and any limited-time promotions by visiting Document360’s pricing documentation (https://www.document360.com/pricing).

What is document360 used for

Document360 is used to centralize knowledge across product, support, and operations teams. For customer-facing help centers, it organizes how-to guides, troubleshooting steps, release notes, and FAQs so end users can self-serve. For internal usage, it serves as a company wiki for runbooks, onboarding materials, internal tooling documentation, and policy guides.

Product teams use Document360 to publish release notes and API guides that need clean versioning and rollback. Support teams use it to reduce ticket volume by surfacing high-value articles and measuring which articles resolve support issues. Engineering and DevOps teams use it for runbooks and incident response playbooks that must be up-to-date and accessible during outages.

Beyond content storage, Document360 is used to manage content quality and ownership: you can assign article owners, set review cadences, and track article updates via audit logs. The ability to segment content into public and private spaces makes it practical for organizations that must maintain external documentation while keeping internal documentation confidential.

Pros and cons of document360

Advantages:

• Robust content organization with hierarchical categories, tags, and granular permissions that suit complex documentation needs. This structure helps large documentation sets remain navigable for users and maintainable by writers.
• Built-in versioning and rollback reduce risk when updating technical content. Writers can compare revisions, restore prior versions, and see a clear change history.
• Search relevance and analytics are tailored for knowledge base use: query analytics help identify missing content and top search terms, which guides content prioritization.

Drawbacks and limitations:

• For organizations with highly customized documentation needs, the templating and theming options can be less flexible than a fully custom-built docs site. Custom front-end work may require additional engineering effort or enterprise services.
• Costs can scale quickly with seat counts, multiple knowledge bases, and enterprise features such as SSO and private hosting, making it important to plan licensing and access control carefully.
• Teams that prefer an open-source or self-hosted model may find SaaS-only delivery limiting, though Document360 offers enterprise deployment options in some contracts.

Overall, Document360 is a strong choice for teams that prioritize structured knowledge management, search quality, and content governance, but organizations should evaluate long-term seat and storage needs against budget and customization requirements.

Document360 free trial

Document360 typically offers a free trial that allows teams to test authoring, publishing, search, and integrations before committing. The trial period gives access to core features so you can validate content structure, user roles, and public help center appearance. Trials are useful to test migration from existing wikis and to confirm search relevance on your actual content.

During the trial, teams should import a representative sample of articles, configure categories and permissions, and run search tests to confirm results align with user expectations. Trials also let teams validate integrations such as SSO, Slack or Intercom connections before purchase. For up-to-date trial availability and terms, consult Document360’s trial sign-up and onboarding pages (https://www.document360.com/pricing).

Is document360 free

Yes, Document360 offers a Free Plan for evaluation and lightweight single-author usage, but it has limitations on team seats, storage, and integrations. The free tier is intended for proof-of-concept work and may not include advanced analytics, SSO, or enterprise security features.

Teams that need multi-author workflows, advanced search tuning, or secure SSO should evaluate paid tiers during the trial period to ensure the platform meets governance and compliance requirements.

Document360 API

Document360 exposes RESTful APIs and webhook support for automating documentation workflows and integrating with external systems. The API typically covers article CRUD operations, category management, user and team provisioning, and access to analytics data. This lets engineering teams automate content updates from CI pipelines (for example, deploying release notes from a repository) or sync user directories for provisioning.

Webhooks enable real-time notifications to external systems when articles are created, updated, or deleted. Combined with the API, webhooks can trigger downstream automation such as clearing caches, invalidating CDN content, or notifying chat channels about published changes.

For developers, Document360’s API documentation shows endpoint details, authentication schemes (usually API tokens or OAuth for enterprise integrations), and example payloads. Review the official Document360 API documentation (https://www.document360.com/docs) to find full endpoint references and code samples for popular languages.

10 Document360 alternatives

Paid alternatives to document360

• Zendesk Guide — Integrated with Zendesk Support; strong for customer-facing help centers that tie directly to ticketing metrics and support workflows.
• Help Scout — Knowledge base and customer support tool aimed at small-to-medium businesses; combines a help center with shared inbox and Docs features.
• Intercom Articles — Part of Intercom’s customer messaging stack; optimized for in-product help and contextual article delivery linked to user segments.
• Confluence — Atlassian’s documentation and collaboration platform; better for internal wikis and deep integration with Jira and developer workflows.
• Guru — Knowledge management tool focused on contextual knowledge cards and playback inside workflows; good for sales and support teams needing in-line knowledge.
• Freshdesk (Knowledge Base) — Offers a knowledge base alongside ticketing and customer support features, suitable for teams already using Freshdesk.

Open source alternatives to document360

• BookStack — A user-friendly, self-hosted documentation platform with a book/chapter/page model, simple editing, and role-based permissions.
• DokuWiki — Lightweight, file-based wiki engine that is easy to host and customize for internal documentation needs.
• Read the Docs — Documentation hosting focused on Sphinx and technical documentation, commonly used for developer docs and API references.
• MediaWiki — The platform that powers Wikipedia; highly extensible and suited for large public wikis with advanced customization.
• MkDocs (with hosting on Netlify or GitHub Pages) — Static-site-based documentation workflow for developer-centric docs with versioning and CI-driven publishing.

Each alternative focuses on different trade-offs: integrated support workflows (Zendesk), developer-oriented static site generators (Read the Docs, MkDocs), or fully self-hosted control (BookStack, MediaWiki). Choose based on whether you need hosted search, ticketing integration, or full control over hosting and data.

Frequently asked questions about Document360

What is Document360 used for?

Document360 is used for creating knowledge bases and help centers that serve both external customers and internal teams. It centralizes technical documentation, FAQs, and runbooks so organizations can reduce support load and keep documentation consistent across teams.

Does Document360 integrate with Slack?

Yes, Document360 offers integrations with Slack that can post notifications for article updates or link search results into channels. Slack integration helps teams get alerted to content approvals, publishing events, or content review tasks.

How much does Document360 cost per user?

Document360 starts at $49/month for an entry-level Starter plan when billed monthly; per-user costs depend on selected seat counts and plan capabilities. Larger tiers reduce per-seat effective cost via bundled seats and enterprise pricing models.

Is there a free version of Document360?

Yes, Document360 provides a Free Plan suitable for small projects or evaluation, but it typically limits seats, knowledge bases, and advanced features like SSO and enterprise audit logs.

Can Document360 be used for internal documentation and runbooks?

Yes, Document360 supports private knowledge bases with role-based permissions and access controls, making it suitable for runbooks, internal onboarding, and operational playbooks that should not be public.

Does Document360 support SSO and enterprise security?

Yes, Document360 supports enterprise security features such as SSO (SAML/OIDC), audit logs, and scoped access controls on higher-tier plans. These features are typically included in Enterprise agreements.

Can I import existing documentation into Document360?

Yes, Document360 supports data import from common formats such as Markdown, HTML, and CSV, and offers migration tools and guidance for moving content from wikis or legacy knowledge bases.

Does Document360 provide version control for articles?

Yes, Document360 includes article versioning and rollback so you can compare revisions, restore previous versions, and audit changes to critical documentation.

How searchable is Document360 content?

Document360 uses full-text search with filtering and analytics to surface relevant articles; teams can tune search behavior, add synonyms, and monitor top queries to improve discovery over time.

What training and onboarding resources does Document360 offer?

Document360 provides onboarding resources and documentation including product guides, video tutorials, and knowledge-base templates. Paid plans may include dedicated onboarding support and account managers for faster time-to-value.

document360 careers

Document360 maintains a product and engineering organization and periodically hires for roles in software engineering, customer success, documentation, and sales. Candidates can find current openings on the company’s careers page and see role-specific requirements, remote/office locations, and benefits information.

document360 affiliate

Document360 runs partner and reseller programs for agencies, consultants, and systems integrators who help customers deploy and customize knowledge bases. Interested partners should review the official partner program details and terms on Document360’s partner pages.

Where to find document360 reviews

Independent user reviews and analyst commentary are available on software review sites such as G2, Capterra, and TrustRadius. For case studies and verified customer stories, consult Document360’s customer success pages and public testimonials.