Easyvista

What is EasyVista

EasyVista is an IT service management (ITSM) and digital employee experience platform designed to help internal support teams deliver and manage services across IT, HR, facilities and other shared services. The product set typically includes a service desk, a low-code/no-code service automation studio, a self-service portal and knowledge base, and configuration management capabilities that map to a modern ITIL-aligned operating model. EasyVista is marketed to mid-market and enterprise organizations that need to consolidate multiple support channels into a unified platform and reduce manual ticket handling through automation.

EasyVista is available as a cloud SaaS platform and can be deployed in hybrid environments when required. The platform emphasizes user-facing self-service (employee portals and chatbots), automated workflows and integration with enterprise identity and IT operations systems. Customers use EasyVista to reduce incident resolution times, improve end-user satisfaction and lower the cost of support by shifting routine requests to automated channels.

For authoritative product details and official contact options, view EasyVista's product pages at https://www.easyvista.com/.

EasyVista features

What does EasyVista do?

EasyVista provides a suite of capabilities for running an internal service organization, including: service request intake and fulfillment, incident and problem management, change management, a configurable service catalog, self-service portal, knowledge management, configuration management database (CMDB) and reporting/analytics. The platform supports workflow automation so teams can map intake to fulfillment steps and automate approvals, notifications, escalations and data updates.

The self-service components let organizations publish a branded catalog for employees, implement guided troubleshooting with decision trees, and use virtual agents or chatbots to handle common queries. This shifts volume away from the service desk and improves time-to-resolution for repetitive requests. The platform also includes templates and low-code tools to accelerate creating forms, automations and service flows without heavy developer dependency.

Operational features include role-based access, multi-tenancy for managed service providers, audit trails, SLAs and configurable dashboards. EasyVista also exposes integration points for identity providers, collaboration tools, monitoring systems and CMDB federation so that automation and data flows can be orchestrated across third-party systems.

EasyVista pricing

EasyVista offers these pricing plans:

• Free Plan: Contact sales for pricing — EasyVista does not publish a permanent free tier on its public site; some editions provide evaluation or trial options for short-term testing
• Starter: Contact sales for pricing — entry-level SaaS subscription for small teams or single departments with core ticketing and self-service
• Professional: Contact sales for pricing — mid-tier subscription that includes automation studio, enhanced reporting and broader integrations
• Enterprise: Contact sales for pricing — enterprise licensing with advanced security, multi-site support, premium SLAs and on-premises/hybrid deployment options

EasyVista typically sells by subscription with per-user or per-agent pricing for the service desk and by capacity for self-service portal usage, but most customers receive a tailored quote based on user counts, modules, and integration needs. Check EasyVista's official site for the most current commercial models and to request a customized quote at https://www.easyvista.com/.

How much is EasyVista per month

EasyVista starts at custom monthly pricing; contact EasyVista sales for a tailored quote. Monthly costs depend on the number of agents, included modules (service desk, self-service, CMDB, automation), optional add-ons and service-level commitments. Buyers typically receive both monthly and annual billing options when negotiating a subscription.

How much is EasyVista per year

EasyVista is priced via annual subscription quotes provided by sales. Annual pricing bundles often include licensing, basic support and hosted infrastructure; enterprise agreements can add premium support, professional services and dedicated infrastructure for hybrid deployments. Request a formal annual quote through EasyVista's contact channels at https://www.easyvista.com/.

How much is EasyVista in general

EasyVista pricing ranges from custom entry-level subscriptions to enterprise agreements tailored to large organizations. Small departmental deployments will be priced lower and focused on core ticketing and self-service, while enterprise-class deployments that include automation, advanced analytics and integrations are quoted at higher tiers. When budgeting, factor in licensing, implementation and integration costs as well as any professional services for process design, migration and training.

What is EasyVista used for

EasyVista is used to centralize and automate internal service delivery across IT and business support functions. Organizations use it to manage incidents, fulfill service requests, run change workflows and maintain an accurate asset and configuration repository. The self-service portal and knowledge base are used to reduce inbound support volume and give employees a single place to request services and find solutions.

Beyond incident management, EasyVista supports use cases such as onboarding/offboarding workflows, device provisioning, software entitlement management and facilities requests. Its automation tools also make it suitable for routine remediation tasks like password resets, permission requests and workstation configuration, which can be fully or partially automated to reduce human involvement.

Enterprises also use EasyVista for cross-team service orchestration, connecting monitoring alerts from IT operations to automatic incident creation in the service desk, and routing work to the correct resolver groups with SLA tracking and escalation rules.

Pros and cons of EasyVista

EasyVista provides a focused ITSM platform with several advantages. Its low-code/no-code automation studio speeds creation of service processes and form-based workflows for teams that do not want heavy developer involvement. The self-service and virtual agent features can substantially reduce ticket volumes by shifting routine tasks to automated channels. Additionally, EasyVista's modular architecture allows organizations to adopt core ticketing first and add automation, asset management and advanced analytics later.

On the downside, enterprise purchases typically require an initial implementation phase and configuration to adapt to existing processes — this can require professional services depending on complexity. Pricing is typically quote-based rather than fixed, which can make early budget comparisons harder without engaging sales. Integrations with niche or legacy systems may require custom connector work in some projects.

Operationally, organizations should evaluate the maturity of built-in reporting and whether its dashboards meet executive needs out of the box; many customers supplement with business intelligence tools for advanced analytics. Finally, while EasyVista supports hybrid deployments, fully on-premises installations and certain compliance scenarios may involve additional delivery options and cost.

EasyVista free trial

EasyVista commonly offers evaluation options so prospective customers can test core capabilities before purchase. Trial or proof-of-concept engagements typically include access to the self-service portal, ticketing and a subset of automation features so teams can validate key use cases. Trials are often time-limited and may run in a sandbox tenant hosted by EasyVista.

A structured proof-of-concept with EasyVista typically focuses on one or two high-impact workflows (for example, employee onboarding or password reset automation) to demonstrate measurable ROI and performance improvements. Professional services or partner organizations can help accelerate configuration during a trial period so stakeholders can see results within a few weeks.

To request a trial or a guided demo tailored to your environment, contact EasyVista through their product inquiry channels at https://www.easyvista.com/.

Is EasyVista free

No, EasyVista is not broadly available as a permanent free plan. It offers trial evaluations and time-limited proof-of-concept deployments to prospective customers, but production use typically requires a subscription. Organizations can request demonstrations and temporary sandbox access to validate the platform before committing to a paid agreement.

EasyVista API

EasyVista exposes programmatic interfaces for automation, data exchange and integration with external systems. The platform includes RESTful APIs that enable creating and updating incidents, requests, users and configuration items; querying the CMDB; and triggering workflow actions from external automation platforms. These APIs are designed to support common integration patterns such as event-based ticket creation, data synchronization and orchestration between IT operations and the service desk.

In addition to REST APIs, EasyVista supports webhook-style notifications and has connectors or prebuilt integrations for common enterprise systems (identity providers, monitoring platforms, collaboration tools). The API surface typically respects role-based access controls and requires API credentials or OAuth tokens depending on the security model. Developers can use the API to build custom apps, embed forms in other portals or automate reconciliation between inventory systems and the CMDB.

For developer documentation and API reference materials, consult EasyVista's technical resources and developer pages at https://www.easyvista.com/.

10 EasyVista alternatives

• ServiceNow — enterprise-grade ITSM and ITOM platform with extensive ecosystem and app store
• BMC Helix ITSM — large-scale ITSM platform with strong automation and mainframe integration capabilities
• Ivanti Service Manager — ITSM with endpoint management and unified endpoint security integrations
• Freshservice — cloud-native ITSM with user-friendly interface and fast deployment for mid-market teams
• Cherwell — configurable ITSM with low-code capabilities and strong change management features
• Jira Service Management — modern ITSM platform from Atlassian with strong developer/DevOps integrations
• ManageEngine ServiceDesk Plus — integrated ITSM and asset management solution for mid-market organizations
• Zendesk Service Suite — flexible support platform that can be adapted for internal service use cases
• TOPdesk — service management platform commonly used for facilities and shared services in larger institutions
• SolarWinds Service Desk — ticketing and ITAM-focused platform with integration to monitoring tools

Paid alternatives to EasyVista

• ServiceNow — enterprise-scale platform with deep process coverage, large partner ecosystem and extensive customization. Best for organizations that need a single enterprise service platform across IT, HR and customer-facing operations.

• BMC Helix ITSM — designed for large enterprises with complex operations and mainframe needs. It offers strong automation, discovery and event management capabilities.

• Ivanti Service Manager — combined ITSM and endpoint management features, suited to organizations that want tight integration between helpdesk and endpoint tooling.

• Freshservice — cloud-first ITSM offering a faster time-to-value for mid-market teams, with an approachable UI and prebuilt templates for common processes.

• Jira Service Management — attractive for teams that need tight alignment between development and support, with integrated change and incident workflows.

Open source alternatives to EasyVista

• OTRS — widely used open source ticketing and service management system with flexible configuration and a community edition for organizations that want full control.

• GLPI — IT asset management and service desk suite with inventory and CMDB features; strong in environments that need asset lifecycle tracking and open integrations.

• osTicket — lightweight open source support ticketing system suitable for small teams that need a simple, extensible helpdesk without vendor lock-in.

• Zammad — modern open source helpdesk with web-based interface, API and flexible workflow capabilities.

• Request Tracker (RT) — robust ticketing system used in many IT and operations contexts, with strong customization through scripting and extensions.

Frequently asked questions about EasyVista

What is EasyVista used for?

EasyVista is used for IT service management and employee self-service. Organizations use it to handle incidents, service requests, change management and asset lifecycle tracking. It also provides self-service portals and automation tools to reduce manual ticket handling and improve user satisfaction.

Does EasyVista offer a free plan?

No, EasyVista does not offer a permanent free plan for production use. The vendor provides trial and proof-of-concept options for evaluation, but production licensing is subscription-based and requires engagement with EasyVista sales.

How much does EasyVista cost per user per month?

EasyVista starts at custom monthly pricing determined by the selected modules and number of agents. Pricing is typically provided as a tailored quote that reflects agent counts, portal usage and any required integrations or professional services.

Can EasyVista integrate with Microsoft Active Directory or Azure AD?

Yes, EasyVista supports integration with enterprise identity providers like Active Directory and Azure AD. Identity integrations enable single sign-on (SSO), user provisioning and synchronized user attributes to streamline authentication and reduce manual user management.

Does EasyVista provide a REST API?

Yes, EasyVista exposes RESTful APIs and webhook capabilities. These APIs allow programmatic access to incidents, requests, CMDB items and users, enabling integrations with monitoring, automation and collaboration systems.

Is EasyVista suitable for large enterprises?

Yes, EasyVista is positioned to support mid-market and enterprise deployments. It offers enterprise features such as multi-site support, role-based access, audit trails and options for hybrid or dedicated hosting suited to regulated environments.

Can EasyVista replace multiple point tools for service delivery?

Yes, EasyVista is intended to consolidate multiple service delivery functions into a single platform. With modules for self-service, automation, CMDB and reporting, organizations can reduce tool sprawl by centralizing intake and fulfillment for several internal service teams.

What integrations does EasyVista offer with collaboration tools like Microsoft Teams or Slack?

EasyVista integrates with collaboration platforms such as Microsoft Teams and Slack through connectors and APIs. Integrations enable notifications, ticket creation from chat, and collaboration between agents and requesters without leaving the conversation channel.

Does EasyVista include a configuration management database (CMDB)?

Yes, EasyVista includes CMDB capabilities to track configuration items and their relationships. The CMDB can be populated via discovery tools, integrations with inventory systems, or manual entry, and it supports impact analysis and service mapping.

What support and training options are available for EasyVista?

EasyVista provides professional services, onboarding support and training resources. Customers can access implementation services, workshops, documentation and guided onboarding to accelerate deployment; enterprise customers often receive dedicated support agreements and success management.

EasyVista careers

EasyVista hires across product development, customer success, professional services and sales roles. Typical roles include software engineers (backend and frontend), solution architects, implementation consultants, technical support engineers and product managers. Prospective applicants can find openings on the company careers page and through major job boards; check EasyVista's corporate site for current opportunities at https://www.easyvista.com/.

EasyVista affiliate

EasyVista partners with resellers, system integrators and technology partners to deliver implementations and extended services. Organizations interested in referral or reseller programs should contact EasyVista's partner team for regional partner information and qualification requirements. For partner program details and how to become an EasyVista affiliate, visit their partnerships pages at https://www.easyvista.com/partners.

Where to find EasyVista reviews

EasyVista reviews appear on enterprise software review sites and analyst reports. Look for customer feedback and ratings on platforms such as Gartner Peer Insights, G2 and TrustRadius for user experiences about ease of use, implementation time and support quality. You can also find case studies and customer testimonials on EasyVista's website at https://www.easyvista.com/resources.