Best Ticketing, customer support, helpdesk Softwares

IT service management (ITSM) platform for enterprise and mid-market teams that need ticketing, asset management, change and problem management, and a self-service knowledge base. Freshservice is aimed at IT teams, support desks, and operations teams that want a single system to manage incidents, automate workflows, and catalogue IT assets.

Shared inbox and collaborative customer communication platform for support, sales, and operations teams. Front centralizes email, social messages, SMS, and app-based channels with shared workflows, rules, automation, and analytics to help teams respond faster and coordinate on customer conversations.

IT service management (ITSM) and digital workplace platform for IT, HR and facilities teams that combines service catalog, self-service automation, asset management, and reporting for mid-market and enterprise organizations.

Helpdesk and customer support platform for support teams, IT departments, and enterprises offering ticketing, knowledge base, live chat, automation, reporting, and multi-channel inbox capabilities—available as cloud-hosted or on-premises deployments.

Cherwell is an IT service management (ITSM) and enterprise service management (ESM) platform used by IT, HR, facilities, and other service teams to manage incidents, requests, changes, assets, and workflows. It supports cloud and on-premises deployment, configurable workflows, a built-in low-code configuration environment, and integrations with common IT operations and monitoring tools.

ca.com (CA Technologies, now part of Broadcom) provides enterprise software for IT operations, security, application delivery and DevOps. It targets large organizations and service providers that require scalable tooling for mainframe and distributed environments, application performance, identity and access management, and infrastructure automation.

BMC is an enterprise-focused IT service management (ITSM), IT operations management (ITOM), and workload automation platform aimed at large IT organizations, service providers, and enterprises running hybrid cloud or mainframe infrastructure. It provides ITSM, AIOps, automation, and orchestration capabilities to manage incidents, assets, services, performance, and batch workloads across on-premises and cloud environments.

News and insight platform focused on concise, data-driven reporting for UK and international audiences. Designed for readers, corporate subscribers, and organisations that need curated briefings, licensed content feeds, and API access to headlines and topical reporting.

Atlassian provides a suite of team tools — including Jira, Confluence, Bitbucket, and Trello — for software development, IT service management, content collaboration, and workflow automation. It is aimed at software teams, IT teams, product managers, and organizations that need structured issue tracking, documentation, source control, and cross-team collaboration at scale.