Healthtap

What is healthtap

Healthtap is a telehealth and virtual care platform that provides on-demand medical consultations, asynchronous symptom triage, and a curated library of clinician-authored medical content. The platform is built to serve individual patients seeking quick access to medical advice as well as organizations (employers, insurers, and health systems) that need a telemedicine layer integrated with employee or member benefits.

Healthtap combines real-time and asynchronous communication channels — secure text chat, video visits, and virtual consults — with a searchable knowledge base of physician answers and care guidance. It maintains a network of licensed doctors across common primary care specialties and offers features for e-prescribing, referrals, and follow-up care coordination.

The product line includes consumer subscriptions and enterprise offerings. Consumer plans give individuals faster access to doctors and AI-assisted triage tools; enterprise offerings focus on population health, utilization management, and integrations with existing HR and clinical systems.

Healthtap features

Healthtap provides a mix of patient-facing and enterprise features focused on access, clinical quality, and integration.

• On-demand virtual visits: Secure text and video consults with licensed physicians for non-emergency conditions, medication questions, and follow-up care.
• Symptom checker and AI triage: A physician-reviewed symptom triage engine and AI assistant to help users evaluate symptoms and determine the need for a visit or escalation.
• Physician-curated knowledge base: A searchable library of doctor-written answers, condition summaries, and care guidance that users can reference before or after consultations.
• E-prescribing and referrals: Electronic transmission of prescriptions and coordinated referrals to specialists when required.
• Care management and follow-up: Tools for scheduling follow-ups, tracking care plans, and sharing visit summaries with primary care providers.

On the enterprise side, Healthtap offers administrative dashboards, utilization analytics, single sign-on (SSO), and population-level reporting to help employers and payers monitor program performance. It also supports configurable care pathways and integration points for claims and EHR synchronization.

What does healthtap do?

Healthtap enables users to get timely clinical advice without visiting a clinic in person. Patients can describe symptoms, upload photos, and receive an assessment or a recommended next step from a licensed clinician via chat or video. The platform handles straightforward acute complaints, medication questions, and routine follow-ups.

For organizations, Healthtap functions as a virtual care layer that reduces unnecessary urgent care and ER utilization by routing appropriate cases to virtual visits and providing 24/7 access to medical advice. Employers typically deploy Healthtap to lower costs, improve member satisfaction, and offer faster primary care access.

Clinicians on the platform use Healthtap to document encounters, create follow-up tasks, and send prescriptions or referrals. Healthtap’s content library also helps standardize responses and provides quick-reference material for both patients and clinicians.

Healthtap pricing

Healthtap offers these pricing plans:

• Free Plan: $0 access to basic content and limited triage features; limited or delayed access to clinician responses
• Pay-as-you-go: $49/visit for on-demand video or chat consultations when no subscription is active
• Membership: $9/month billed monthly or $99/year billed annually for faster access and reduced per-visit fees
• Enterprise: Custom pricing for employer, payer, and health system deployments with volume discounts and integration services

The consumer pricing above reflects common structures used by telehealth services: a free tier for content access, a per-visit fee for pay-as-you-go users, and a subscription that lowers marginal visit costs. For organization-level contracts and detailed rate cards, enterprises receive customized proposals based on user volumes, integration scope, and service-level requirements.

Check HealthTap's current pricing and enterprise options on HealthTap's pricing information to confirm rates and available discounts.

How much is healthtap per month

Healthtap starts at $9/month for the individual Membership plan when billed monthly. That subscription typically reduces per-visit fees and provides priority access to telemedicine services and expanded content.

Membership pricing can be offered directly to consumers or subsidized by employers and insurers as part of benefits packages. Monthly subscribers generally see lower per-visit copays compared with pay-as-you-go users.

How much is healthtap per year

Healthtap costs $99/year for the annual Membership plan, which is the equivalent of about $9/month when billed annually and usually includes lower per-visit fees and faster access than the free tier.

Enterprise agreements are priced annually on a per-member or per-employee basis and can include onboarding, integrations, and service-level commitments; these agreements vary widely by organization size and feature set.

How much is healthtap in general

Healthtap pricing ranges from $0 (free) to $49+/visit or $9/month for a membership. Individual users can access a free tier for content and limited triage but will pay per-visit fees for synchronous consults unless they subscribe. Employers and payers negotiate custom annual contracts that change effective per-user rates depending on utilization and included services.

When budgeting for Healthtap in an organizational setting consider the mix of subscription subsidies, expected per-visit utilization, integration costs, and any care management add-ons that require professional services.

What is healthtap used for

Healthtap is used for immediate access to medical advice, routine telemedicine appointments, ongoing primary care touchpoints, and employer-sponsored virtual care benefits. Patients use it to get quick answers for acute minor illnesses, medication questions, and preventive care guidance without scheduling a traditional office visit.

Health systems and employers use Healthtap to reduce avoidable urgent care and emergency department use, improve access for remote or distributed workforces, and offer members a consistent virtual-first care experience. The platform can also be used to screen symptoms before in-person visits and to triage high volumes of inquiries.

Clinical teams use Healthtap as part of care navigation, follow-up communications, and asynchronous patient outreach. The knowledge base and templated clinical responses help providers deliver consistent guidance, document interactions, and manage population health interventions.

Pros and cons of healthtap

Pros:

• Broad access options: Healthtap supports text and video consults plus asynchronous symptom triage, which meets different patient preferences and time constraints.
• Content and clinical quality: A physician-curated knowledge base provides quick, authoritative answers that reduce repetitive triage work and educate patients between visits.
• Enterprise integrations: SSO, analytics, and configurable workflows make Healthtap suitable for employers and payers who need to measure program ROI.

Cons:

• Variable per-visit costs: Pay-as-you-go consult fees can be higher than in-network clinic copays when no subscription is in place, and enterprise pricing is custom rather than transparent.
• Scope limitations: Telemedicine is appropriate for many but not all conditions; patients with complex or acute emergencies still need in-person care or emergency services.
• Integration complexity: Deep EHR integrations, claims workflows, and custom reporting can require professional services and longer implementation timelines for larger organizations.

Healthtap free trial

Healthtap typically offers a free tier that provides access to the knowledge base, symptom checker, and limited triage responses without a paid subscription. This allows potential users to evaluate the content quality and basic workflow before committing to a membership or per-visit spending.

Some enterprise customers receive pilot programs or trial periods for selected employee cohorts so administrators can measure engagement and triage accuracy before full rollout. Trial pilots are often time-limited and focused on core use cases such as urgent care deflection or primary care access.

For the latest details on trial options and eligibility, review HealthTap's consumer plans and enterprise onboarding information on HealthTap's pricing information and enterprise pages.

Is healthtap free

Yes, Healthtap provides a free tier that includes access to physician-authored content and basic symptom-checker functionality. The free tier typically does not include priority access to live clinicians and may require per-visit fees for synchronous consults.

Many users combine the free tier with pay-as-you-go consults, while frequent users or employer-sponsored populations typically use the membership or enterprise options for lower marginal costs and faster access.

Healthtap API

Healthtap provides API and integration options designed for enterprise customers who need to connect telemedicine workflows with HR systems, EHRs, and claims platforms. Available endpoints commonly include scheduling, patient intake, visit metadata, and clinician messaging, enabling automated referral and appointment flows.

Clinical interoperability is supported via standards and connectors, with common integrations for SSO, CSV/HL7 interfaces, and FHIR-based data exchange where needed. Enterprise contracts typically include developer documentation, sandbox access, and implementation support to map clinical and administrative data flows.

Third-party integrations include calendar synchronization, e-prescribing networks, benefits platforms, and single sign-on providers. Developers and partners can work with Healthtap’s technical team to build custom workflows that keep protected health information secure and compliant with HIPAA.

10 Healthtap alternatives

Paid alternatives to Healthtap

• Teladoc: Established telehealth provider offering 24/7 virtual visits, specialist access, and chronic care management for consumers and enterprises.
• Amwell: Telemedicine platform focused on provider partnerships, hospital integrations, and enterprise telehealth solutions with both urgent care and specialty care offerings.
• Doctor On Demand: Virtual care provider with video visits, mental health services, and chronic care programs that integrates with employer health benefits.
• MDLive: Consumer- and employer-facing telehealth service that covers urgent care, behavioral health, and dermatology with on-demand visits.
• Zocdoc: Appointment booking platform that includes telemedicine scheduling and helps patients find in-network providers for specialty and primary care visits.
• Babylon Health: Digital health company offering symptom triage, teleconsultations, and AI-supported medical assessments for consumers and health systems.

Open source alternatives to Healthtap

• OpenEMR: Open-source electronic medical record system that can be extended with telehealth modules and integrated with video and messaging solutions for remote care.
• OpenMRS: A clinical record platform used by health systems and NGOs; developers can build telehealth front-ends and patient engagement portals on top of the core platform.
• GNU Health: A free health and hospital information system with population health capabilities; suitable for organizations willing to implement custom telehealth extensions.
• Jitsi: Open-source video conferencing software that can be embedded into telehealth workflows for secure video consultations when paired with clinical intake systems.
• Rocket.Chat: Open-source secure messaging platform that can provide HIPAA-compliant chat channels and patient-provider messaging when properly configured.

Frequently asked questions about Healthtap

What is Healthtap used for?

Healthtap is primarily used for virtual primary care and on-demand medical advice. Individuals use it to get quick clinical guidance, schedule telemedicine visits, and access physician-curated health content. Employers and payers also use Healthtap to provide 24/7 medical access and reduce unnecessary in-person care.

Does Healthtap offer video visits?

Yes, Healthtap supports secure video consultations. Users can connect with licensed physicians for real-time evaluations, prescriptions, and follow-up care via the platform’s video visit capability. Video visits are available on pay-as-you-go and membership plans.

How much does Healthtap cost per visit?

Healthtap charges approximately $49 per visit for pay-as-you-go consultations when no subscription is in place; actual fees may vary by region and provider availability. Subscriptions reduce the marginal per-visit cost and enterprise contracts typically provide different negotiated rates.

Is there a Healthtap mobile app?

Yes, Healthtap provides mobile apps for iOS and Android. The apps support symptom entry, chat and video consults, accessing the physician knowledge base, and managing prescriptions and visit summaries on mobile devices.

Can I get a prescription through Healthtap?

Yes, Healthtap clinicians can e-prescribe medications when clinically appropriate. Prescriptions are sent directly to the patient’s chosen pharmacy or provided as an electronic prescription and follow normal clinical guidelines and controlled-substance regulations.

Is Healthtap HIPAA compliant?

Yes, Healthtap implements HIPAA-compliant practices for protected health information. The platform uses secure communication channels, access controls, and enterprise agreements that define responsibilities for data protection. Organizations should verify specific contractual and technical safeguards during procurement.

Can Healthtap integrate with my employer benefits platform?

Yes, Healthtap offers enterprise integrations with HR and benefits platforms. Employers can connect Healthtap to single sign-on systems, directory services, and benefit enrollment portals to provide a seamless employee experience and centralized access to telemedicine services.

Does Healthtap support chronic condition management?

Yes, Healthtap supports chronic care workflows. The platform can be used for periodic follow-ups, medication management, and care plan monitoring; enterprise customers often augment the base service with coaching or disease-management programs.

How quickly can I get an appointment on Healthtap?

Healthtap offers on-demand and scheduled access with variable wait times. Pay-as-you-go users can often connect within hours for non-urgent issues, while membership or enterprise customers typically receive priority access that shortens wait times further.

Where can I find developer documentation for Healthtap integrations?

Healthtap provides developer and integration resources for enterprise customers. Organizations can request API access, sandbox environments, and documentation through HealthTap's developer resources to plan EHR, SSO, and analytics integrations.

healthtap careers

Healthtap hires across clinical, engineering, product, and operations roles that support telemedicine delivery, knowledge content curation, and enterprise services. Clinical staff include licensed physicians and nurse practitioners who contribute to the knowledge base, perform telehealth visits, and review clinical workflows.

Technical roles focus on platform reliability, security, and integrations with health systems and third-party services. Product and operations roles work with enterprise customers to configure workflows, measure outcomes, and support implementation.

Open positions and application details are listed on HealthTap’s careers page and professional networks; larger enterprise engagements may also create contractor opportunities for implementation and integration work.

healthtap affiliate

Healthtap may run partner and affiliate programs for organizations that want to resell or white-label telemedicine services as part of benefits packages. Affiliates typically work with Healthtap’s business development and partner teams to align pricing, referral models, and co-branded member communications.

Affiliates receive access to partner onboarding materials, marketing collateral, and technical documentation to support integration and deployment. Interested businesses should contact HealthTap’s partnerships team through the company’s enterprise contact channels.

where to find healthtap reviews

You can find user and customer reviews for Healthtap on mainstream review platforms such as G2 and Capterra, and in app stores for mobile feedback on experience and reliability. Employer case studies, independent telehealth evaluations, and professional journals also publish assessments of clinical quality and utilization impact.

For up-to-date user ratings and case studies, review HealthTap’s customer stories and third-party review sites to compare reported outcomes, response times, and user satisfaction.