Livechatpro

What is livechatpro

Livechatpro is a web- and cloud-based live chat and messaging solution for customer support and sales. It provides a customizable chat widget that embeds in websites and web apps, a browser and mobile agent console for responding to visitors, and back-office tools for routing, reporting, and automation. The product is positioned for small and mid-market teams that need a production-ready chat channel without managing on-prem infrastructure.

As a chat-first platform, Livechatpro supports real-time text conversations, proactive chat invitations, and multi-channel message routing (web, mobile, and social messaging when enabled). It stores chat transcripts, offers tagging and custom attributes on conversations, and integrates with common CRM, helpdesk, and analytics systems so teams can keep a unified customer context.

Livechatpro also provides workflow capabilities — rules to route chats based on URL, visitor attributes, or time of day; canned replies and macros for faster responses; and analytics dashboards for monitoring response times, chat volume, and agent performance. For organizations with higher security or compliance needs, Livechatpro includes SSO and role-based access controls on premium plans.

Livechatpro features

Livechatpro combines features required for live customer messaging with tools to measure and scale operations. Below are the core feature areas and typical capabilities.

• Chat widget and customization: A responsive chat widget you can brand and place on specific pages, with configurable behavior for proactive invites and offline messages. Widgets support rich messages, quick replies, and file attachments.
• Agent workspace: Unified agent console accessible via browser or mobile app that supports multi-tab conversation handling, canned responses, internal notes, and presence/availability state.
• Routing and automation: Rules to auto-assign chats by skill, department, or workload; priority routing for high-value visitors; and basic automation like autoresponders and business-hours routing.
• Reporting and analytics: Dashboards for real-time queue status, historical chat metrics, CSAT tracking, agent productivity, and exportable CSV reports.
• Knowledge base & help center integration: Inline article suggestions, the ability to surface knowledge base links in chat, and handoff from bot to human with context preservation.
• Integrations and API: Connectors to CRM systems, email ticketing, analytics platforms, and a REST API and webhooks for custom integrations and event-driven workflows.
• Security and administration: Role-based access, SSO support (SAML/OAuth on higher tiers), audit logs, and configurable data retention.

What does livechatpro do?

Livechatpro enables teams to have synchronous conversations with website visitors, convert those conversations into leads, and escalate complex issues into support tickets. On a practical level it replaces email-only support for many common customer interactions and reduces friction for users seeking quick answers.

The platform captures visitor context (pages visited, referral source, and previous sessions) so agents can respond with relevant information without asking repetitive questions. It also automates routine tasks: greeting visitors with targeted messages, routing conversations to the right team, and offering suggested knowledge base articles.

Beyond support, Livechatpro is used by sales teams to proactively engage high-intent visitors, qualify leads via chat forms, and transfer conversations to scheduled calls or video meetings. The combination of proactive messaging, visitor scoring, and CRM integration makes it useful for converting web traffic into actionable opportunities.

Livechatpro pricing

Livechatpro offers these pricing plans:

• Free Plan: $0/month — basic chat widget, up to 1 agent, limited chat history, email transcripts, and basic reporting suitable for individual users or trial use.
• Starter: $19/month per agent (billed monthly) or $156/year per agent (billed annually) — includes multi-agent support, canned responses, basic routing, and email integration.
• Professional: $39/month per agent (billed monthly) or $312/year per agent (billed annually) — adds advanced automation, visitor tracking, integrations with third-party CRMs, and SLA reporting.
• Enterprise: Contact sales — customizable plan with SSO/SAML, dedicated account management, advanced security controls, custom SLAs, and large-scale integration and migration support.

Check Livechatpro's current pricing tiers for the latest rates and enterprise options.

How much is livechatpro per month

Livechatpro starts at $19/month per agent when billed monthly for the Starter plan. That monthly rate provides a production-ready chat setup for small teams and includes core routing, canned replies, and basic analytics.

Monthly billing allows teams to scale agent seats up or down quickly and is useful for short-term projects or seasonal staffing. The Professional tier at $39/month per agent is recommended for teams that require automation and deeper integrations.

How much is livechatpro per year

Livechatpro costs $156/year per agent for the Starter plan when billed annually. Annual billing typically reduces the effective monthly cost and is more cost-effective for stable teams.

The Professional annual rate is $312/year per agent, which reflects a discount versus month-to-month billing in most SaaS pricing models. Enterprise contracts are quoted annually with volume discounts and additional professional services.

How much is livechatpro in general

Livechatpro pricing ranges from $0 (free) to $39+/month per agent. The Free Plan supports very small or experimental use, the Starter plan covers most basic needs, and Professional adds automation and integrations for growing teams.

Enterprise customers should expect custom pricing that can include volume discounts, implementation fees, training, and SLAs. For accurate budgeting, review the published plans and request a tailored quote for large deployments.

What is livechatpro used for

Livechatpro is used for live customer support, sales engagement, and pre-sales lead qualification. Support teams use it to answer product questions, troubleshoot issues, and collect feedback in real time. The immediacy of chat reduces time-to-first-response and often increases customer satisfaction.

Sales teams use the platform to proactively engage visitors identified as high value, qualify leads via chat forms, and route qualified conversations to a CRM or scheduling tool for follow-up. Livechatpro's visitor tracking and tagging features make it easier to prioritize inbound conversations based on pages viewed or campaign sources.

Operations teams use Livechatpro to centralize customer interactions alongside email and ticketing systems. By integrating chat transcripts with support ticket histories and CRM records, teams keep a complete view of customer interactions across channels, which improves handoffs and reduces duplicated effort.

Pros and cons of livechatpro

Pros:

• Real-time engagement reduces resolution time and improves customer experience.
• Customizable chat widget and proactive triggers let teams tailor messaging by page, campaign, and visitor behavior.
• Integrations and APIs enable connection to CRM, analytics, and ticketing systems so data remains centralized.

Cons:

• Per-agent pricing can become expensive for very large support teams unless negotiated in an Enterprise contract.
• Advanced security and single sign-on features typically require a higher-tier plan.
• Teams with complex multichannel requirements (extensive social messaging, voice, or SMS) may need supplemental tools or extra integrations.

Operational considerations include agent training on chat etiquette, workflow design for routing and escalation, and defining KPIs (response time, CSAT, resolution rate) to measure success. The platform performs best for teams that commit to real-time coverage and have clear escalation paths to email or ticketing systems for complex issues.

Livechatpro free trial

Livechatpro commonly provides a time-limited free trial of paid features so teams can evaluate automation, integrations, and reporting before committing. Trials typically unlock Professional-tier features for a limited number of agents to simulate real operational loads.

During the trial, teams should test typical workflows: proactive invites, routing rules, CRM sync, and reporting exports. Validate that chat transcripts are retained per the organizations data retention policy and test any compliance features you will need in production.

After the trial ends, accounts usually revert to the Free Plan or require an upgrade to continue using premium features. Check Livechatpro's trial terms and signup options for current availability and limitations.

Is livechatpro free

Yes, Livechatpro offers a free plan that provides a single-agent chat widget, limited chat history, and basic reporting. The Free Plan is intended for solo operators, evaluation, or as a fallback while teams test the platform.

The free tier is limited in integrations, automation, and agent seats, so teams wanting serious support coverage should consider Starter or Professional plans. Upgrading restores access to advanced routing, analytics, and API usage.

Livechatpro API

Livechatpro exposes a RESTful API and webhooks to integrate chat events, transcripts, and visitor metadata with external systems. The API supports creating, updating, and retrieving conversations; managing agents and departments; and pushing custom events into chat transcripts.

Webhooks let you subscribe to real-time events—new message, visitor typing, chat closed—that can be used to trigger workflows in automation platforms or to forward chat data to analytics systems. The API typically uses API keys or OAuth for authentication and supports pagination and filtering for large datasets.

API use cases include: synchronizing chat transcripts with a CRM, creating support tickets when a chat escalates, or building a custom dashboard that aggregates chat KPIs across multiple accounts. For developer documentation and example requests, see Livechatpro's API documentation and webhook guide.

10 Livechatpro alternatives

• Zendesk Chat — a widely used chat solution integrated tightly with Zendesk Support and its ticketing system.
• Intercom — a customer messaging platform combining chat, product tours, and lifecycle messaging.
• Drift — chat and conversational marketing platform focused on sales qualification and meeting booking.
• Freshchat — part of the Freshworks suite, offers messaging with bots and omnichannel capabilities.
• Tawk.to — a free live chat product with optional paid add-ons for white-labeling and agent services.
• Olark — simple, affordable live chat with real-time reporting and workflow integrations.
• HubSpot Live Chat — free chat tied into HubSpot CRM and marketing automation.
• Crisp — multichannel messaging with shared inbox, knowledge base, and chatbots.
• LiveAgent — helpdesk software with built-in live chat and ticketing.
• HelpCrunch — combined live chat and email automation for support and sales teams.

Paid alternatives to Livechatpro

• Zendesk Chat: Enterprise-grade routing and native integration with Zendesk Support make it strong for teams needing an integrated ticketing and chat stack; pricing varies by Zendesk plan.
• Intercom: Focused on product-led growth and conversational marketing, Intercom includes advanced automation and product messaging at higher price points.
• Drift: Prioritizes sales conversations and meetings; it offers account-based routing and deeper sales enablement features.
• Freshchat: Part of Freshworks with cross-product integrations (CRM, support). It balances affordability and features for mid-market teams.
• HelpCrunch: Offers combined chat, help desk, and email automation with competitive pricing and white-label options.

Open source alternatives to Livechatpro

• Chatwoot: Open source customer engagement platform that provides live chat, shared inbox, and multi-channel support with self-hosting options.
• Rocket.Chat: Primarily a team chat platform but often used to provide live chat through widgets and self-hosted installations with full data control.
• Mibew Messenger: A lightweight open-source live chat (also known as Open Web Messenger) that can be self-hosted for full customization.
• LiveHelperChat: An open-source live support chat with features for offline messaging, visitor tracking, and widgets.

Frequently asked questions about Livechatpro

What is Livechatpro used for?

Livechatpro is used for live customer support and sales conversations. Teams use it to handle real-time chat on websites and apps, convert visitors into leads, and route more complex issues into ticketing systems. Its commonly deployed by customer support, sales, and product teams that require immediate, contextual engagement.

Does Livechatpro integrate with CRMs?

Yes, Livechatpro integrates with common CRM systems. Typical integrations include syncing chat transcripts, creating leads or contacts from conversations, and mapping chat attributes to CRM fields to preserve context for follow-up.

How much does Livechatpro cost per agent per month?

Livechatpro starts at $19/month per agent for the Starter plan on monthly billing. Higher-tier plans with automation and integrations are priced at $39/month per agent or quoted in Enterprise agreements.

Is there a free version of Livechatpro?

Yes, Livechatpro offers a Free Plan that includes a basic chat widget and limited history for a single agent. The free tier is useful for solo entrepreneurs or for evaluating the product before upgrading.

Can Livechatpro be used for sales lead qualification?

Yes, Livechatpro supports sales qualification. Features like proactive messages, custom chat forms, visitor scoring, and CRM integrations let sales teams capture and qualify leads directly in the chat flow.

Does Livechatpro offer a mobile app for agents?

Yes, Livechatpro provides mobile apps for agents. Mobile apps let agents answer chats on the go, receive push notifications for new conversations, and maintain presence status for routing and workload.

How secure is Livechatpro for enterprise use?

Livechatpro provides security controls suitable for enterprise customers. Advanced plans commonly include SSO (SAML/OAuth), role-based permissions, audit logs, and options for stricter data retention policies to meet compliance requirements.

Can I export chat transcripts from Livechatpro?

Yes, chat transcripts are exportable. The platform supports exporting conversation history in CSV or JSON formats and can route transcripts to a CRM or ticketing system via API or webhooks for archival and analysis.

Does Livechatpro support bots or automation?

Yes, Livechatpro includes automation features and bot integrations. Built-in rules can automate routing and autoresponses; many teams integrate third-party bot platforms or use the API to build custom conversational flows.

Where can I find Livechatpro documentation and support?

Livechatpro maintains online documentation and support resources. Developers can reference the API docs and webhook guides, while admins have access to setup articles and troubleshooting in the knowledge base. Visit Livechatpro's developer resources and support center for guides and contact options.

Livechatpro careers

Livechatpro hires across engineering, customer success, product, and sales to support product development and customer onboarding. Roles typically require experience with SaaS operations, web technologies, and customer-facing workflows. Engineering roles emphasize full-stack development, real-time systems, and integrations.

Candidates can expect a typical interview process with technical screening, practical exercises, and cultural interviews that evaluate collaboration and customer empathy. Remote positions are common, and some roles may require specific timezone overlap for customer-facing responsibilities.

The company often posts openings on their careers page and on major job boards. For up-to-date openings and detailed role descriptions, check Livechatpro's careers page.

Livechatpro affiliate

Livechatpro runs an affiliate or referral program that rewards partners for qualifying customer referrals and long-term subscriptions. Affiliates typically receive a commission or recurring revenue share for customers that convert through tracked links or reseller agreements.

Affiliate partners gain access to marketing materials, onboarding guides, and performance reporting. Specific commission rates, cookie durations, and payout schedules are detailed in the affiliate terms and require sign-up via the partner portal.

For businesses interested in partnership opportunities, review the partnership details on Livechatpro's affiliate and partner program page.

Where to find Livechatpro reviews

Independent reviews and user feedback can be found on software comparison sites and review platforms where customers describe implementation experiences, support quality, and return on investment. Pay attention to reviews that discuss scaling to multiple agents and integrations with your existing stack.

For curated testimonials and case studies, Livechatpro publishes success stories on its website that highlight common use cases and measurable outcomes. To compare features and pricing against competitors, consult both vendor-provided case studies and third-party review sites.

For current user reviews and ratings, search for Livechatpro on major review platforms and compare impressions on deployment, reliability, and customer support.