Livechatzone

What is livechatzone

LiveChatZone is a hosted live chat and customer messaging platform that provides a website chat widget, agent console, and omnichannel routing to manage customer conversations. The product is built for support and sales teams that need to capture leads, answer questions in real time, and collect conversation history for reporting and automation.

The platform centers on a client-facing chat widget that can be embedded on web pages and mobile web views. Behind the widget is an agent app (web and mobile), a dashboard for chat routing and analytics, and integrations for common business tools. LiveChatZone is typically used alongside CRM systems, helpdesk platforms, and marketing stacks to provide a persistent conversation record and to trigger follow-up workflows.

LiveChatZone emphasizes configurable routing rules, canned responses, and proactive invites that appear based on page, time-on-page, or user behavior. The system supports multiple concurrent agents, chat transcripts, visitor tracking, and escalation to email or ticketing when a chat is offline.

Livechatzone features

What does livechatzone do?

LiveChatZone delivers real-time messaging and a set of complementary features to help teams engage website visitors and manage conversations:

• On-site chat widget: Customizable UI, targeted invites, and multi-language support.
• Agent console: Web-based dashboard with presence, queue view, canned replies, and internal notes.
• Visitor tracking: Page-level context, referrer, geolocation, and previous session history to help agents personalize responses.
• Omnichannel routing: Integrations with social messaging channels (e.g., Facebook Messenger, WhatsApp) and email fallback.
• Automation: Chatbots or rules to auto-respond outside business hours, route by skill, and trigger follow-up emails.
• Reporting and analytics: Conversation volume, response time, customer satisfaction (CSAT) surveys, and agent performance metrics.
• File sharing and attachments: Secure transfer of images, documents, and logs during chats.
• Security features: Role-based access, SSO on higher tiers, and data retention controls.

Beyond standard live chat, LiveChatZone often includes features for conversion optimization: targeted messages by URL or campaign, lead capture forms, and integration hooks to feed conversations into CRM or marketing automation systems. It also supports multi-brand setups where a single account handles separate websites or product lines.

Livechatzone pricing

LiveChatZone offers these pricing plans:

• Free Plan: $0/month with limited concurrent chats and basic widget customization
• Starter: $15/month per agent (monthly) or $12/month per agent billed annually ($144/year per agent)
• Professional: $49/month per agent (monthly) or $39/month per agent billed annually ($468/year per agent)
• Enterprise: Custom pricing starting at $199/month for advanced needs, volume discounts, and enterprise SLAs

Plans typically vary by number of concurrent chats, access to advanced routing, SLAs, SSO, and dedicated onboarding. Check LiveChatZone's detailed plan comparison on LiveChatZone's pricing page (https://www.livechatzone.com/pricing) for the latest tiers and enterprise options.

How much is livechatzone per month

LiveChatZone starts at $0/month for the Free Plan. For paid usage, the common entry point for active support teams is the Starter tier at $15/month per agent when billed monthly. Monthly billing is available for all paid tiers, with discounts when billed annually.

How much is livechatzone per year

LiveChatZone costs $144/year per agent for the Starter plan when billed annually at the equivalent of $12/month. For the Professional plan, annual billing commonly reduces the monthly equivalent to $39/month per agent ($468/year). Enterprise pricing is quoted annually based on requirements.

How much is livechatzone in general

LiveChatZone pricing ranges from $0 to $199+/month. The free tier covers basic testing and very small sites. Paid plans generally range from $15/month per agent for Starter to $49/month per agent for Professional on monthly billing, with Enterprise and high-volume accounts priced above $199/month for dedicated service and advanced security.

What is livechatzone used for

LiveChatZone is used primarily to convert website visitors into leads and to provide real-time customer support. E-commerce teams use it to answer purchase questions, recover abandoned carts, and share product links. Support teams use it to triage issues, collect screenshots, and escalate tickets when a chat requires deeper technical attention.

Marketing teams use LiveChatZone to qualify inbound leads quickly and route prospects to sales reps. SaaS companies deploy it to provide onboarding help, surface contextual help messages, and gather feedback through CSAT. Agencies and multi-site businesses use the platform to manage multiple client sites while preserving per-site branding and reporting.

Operationally, LiveChatZone reduces email back-and-forth and phone hold times by enabling instant responses, asynchronous messaging, and persistent transcripts. The platform also supplies metrics that teams use to staff support appropriately and measure the ROI of live engagement against conversion and retention KPIs.

Pros and cons of livechatzone

Pros:

• LiveChatZone offers fast on-site engagement with a lightweight widget and targeted proactive messaging, which tends to improve lead capture and conversion rates. Agents can see visitor context before responding, enabling more personalized conversations.
• The integrations and webhook/API support make it straightforward to feed chat data into CRMs and ticketing systems. Built-in analytics help measure response time, first contact resolution, and CSAT.
• Pricing tiers include a free option for small sites and trials, allowing teams to test the basic workflow before committing to paid plans.

Cons:

• More advanced features like SSO, enterprise-grade security, and white-glove onboarding are reserved for Enterprise plans, which can be costly for larger teams.
• Customization beyond the default widget options can require technical effort or developer time, especially for complex routing or multi-product deployments.
• If your business relies heavily on channels outside web chat (voice-first contact centers, SMS-heavy workflows), you may need additional tools or middleware to provide full omnichannel parity.

When evaluating LiveChatZone, consider expected chat volume, required integrations, and whether you need enterprise compliance (HIPAA, SOC2) that may only be available on higher tiers.

Livechatzone free trial

LiveChatZone typically provides a no-cost trial period on paid plans so teams can evaluate routing, automation, and integrations with full functionality. Trial durations commonly span 14–30 days depending on promotions and geographic region.

During the trial, users can test the widget on multiple pages, configure proactive invites, and validate integrations like CRM syncing and analytics. Trials often include limited access to onboarding resources and support; Enterprise trials may include a dedicated onboarding specialist.

To start a trial or confirm the current trial length and feature access, visit LiveChatZone's trial signup and plan comparison at LiveChatZone's pricing page (https://www.livechatzone.com/pricing).

Is livechatzone free

Yes, LiveChatZone offers a Free Plan that provides basic chat functionality suitable for individuals or very small websites. The Free Plan usually includes a branded chat widget, limited concurrent chats, and basic visitor tracking. For production use with larger teams, features like advanced routing, CRM integrations, and analytics require a paid plan.

Livechatzone API

LiveChatZone provides a REST-style API and webhook system to integrate chat events, transcripts, and visitor metadata with external systems. The API supports creating and retrieving conversation transcripts, sending messages to open sessions, and managing contacts programmatically.

Common API use cases include:

• Syncing chat leads to CRM systems or marketing automation platforms in real time.
• Triggering server-side follow-ups or creating tickets in helpdesk software when chats are marked unresolved.
• Customizing the chat widget's behavior using server-side rules and sending pre-chat context to the agent console.

The platform also supports webhooks for event-driven workflows (new chat, chat closed, ticket created) and a developer SDK for common languages. For full API endpoints, authentication methods, rate limits, and example code, consult LiveChatZone's API documentation at LiveChatZone's developer documentation (https://www.livechatzone.com/developers).

Security for API access typically includes API keys per account, optional OAuth flows for apps, and role-based permissions to scope what integrations can access. Enterprise customers can request private instances, stricter retention controls, and SOC/ISO compliance details through the enterprise security section.

10 Livechatzone alternatives

Paid alternatives to livechatzone

• Zendesk — A mature customer service platform with an integrated chat product, robust ticketing, and advanced knowledge base features for scaling support teams.
• Intercom — Combines live chat with product messaging, outbound campaigns, and a strong developer platform for in-app messaging and automation.
• Drift — Focuses on conversational marketing and sales-first chatbots, with routing to sales reps and calendar booking for qualified leads.
• Crisp — Offers multi-channel messaging with a focus on small to mid-size teams, including messaging, knowledge base, and shared inbox capabilities.
• Tidio — Affordable chat solution aimed at e-commerce businesses, with chatbots and pre-built integrations for platforms like Shopify and WooCommerce.

Open source alternatives to livechatzone

• Rocket.Chat — An open source team chat platform that supports live chat widgets, self-hosting, and extensive customization for companies that want full control over data.
• Chatwoot — Open source customer engagement platform with multi-channel inbox, self-hosting option, and API-driven integrations for chat and social messaging.
• Live Helper Chat — Lightweight open source live chat system designed for embedding on websites with self-hosting and flexible deployment.
• Mibew (Open Web Messenger) — Simple open source live chat application that can be integrated into websites with server-side control.
• Zammad — Open source helpdesk with multi-channel input, including chat connectors and ticketing workflows for support teams.

Each alternative has different trade-offs: hosted SaaS products reduce operational overhead but may be more expensive; open source options allow self-hosting and data control but require maintenance and technical resources.

Frequently asked questions about LiveChatZone

What is LiveChatZone used for?

LiveChatZone is used for real-time customer support and lead capture on websites. Teams use it to engage visitors via a chat widget, answer questions immediately, and convert prospects through targeted messaging. It also centralizes conversation history for reporting and follow-up.

Does LiveChatZone integrate with CRMs like Salesforce?

Yes, LiveChatZone supports CRM integrations. The platform offers native connectors and webhook-based workflows to sync leads and conversation history to systems such as Salesforce, HubSpot, and other popular CRMs. Custom integrations are possible via the API.

How much does LiveChatZone cost per agent per month?

LiveChatZone starts at $15/month per agent on the Starter monthly plan, with reduced rates when billed annually (commonly $12/month per agent billed annually). Higher tiers and enterprise plans increase the per-agent cost depending on features and SLAs.

Is there a free version of LiveChatZone?

Yes, LiveChatZone includes a Free Plan. The free tier provides a basic branded chat widget and limited concurrent chats suitable for testing or very small sites, while paid plans unlock advanced features and integrations.

Can LiveChatZone handle multiple websites or brands?

Yes, LiveChatZone supports multi-site and multi-brand setups. Accounts can manage multiple websites with separate widget branding, routing rules per site, and aggregated reporting across all properties. This is useful for agencies or companies with several product sites.

Does LiveChatZone offer a mobile app for agents?

Yes, LiveChatZone provides mobile apps for agents. The mobile clients let agents receive and reply to chats on iOS and Android, view visitor context, and handle push notifications for new conversations when away from the desktop console.

Can I automate responses with chatbots in LiveChatZone?

Yes, LiveChatZone supports automation and bot workflows. You can configure rule-based auto-responders, simple decision-tree bots for common queries, and handoff to human agents when escalation is needed. Bots can be used for booking, lead qualification, and after-hours support.

How secure is LiveChatZone for customer data?

LiveChatZone implements standard security controls and enterprise options. The platform supports encrypted transport (TLS), role-based access, and enterprise features like SSO and stricter data retention on higher tiers. For regulated data, Enterprise plans include additional compliance options—review LiveChatZone's security documentation at LiveChatZone's security page (https://www.livechatzone.com/security).

Can I export chat transcripts from LiveChatZone?

Yes, chat transcripts can be exported. Administrators can export conversations for reporting, backups, or auditing in common formats such as CSV or JSON. The API also supports programmatic export of transcripts and visitor metadata.

What support options are available for LiveChatZone customers?

LiveChatZone offers tiered support options depending on plan level. Free and Starter customers typically receive email and knowledge base support, while Professional and Enterprise plans include faster SLAs, live onboarding, and dedicated account management for larger deployments.

livechatzone careers

LiveChatZone hires across engineering, product, customer success, and sales to support product development and customer deployments. Roles often emphasize experience with web technologies (JavaScript, Node.js), cloud infrastructure, and SaaS operations. Candidates with experience in customer support tooling, chat UX, or integrations have an advantage.

To review open positions and application details, visit LiveChatZone's careers page or company profile on job boards. Larger hires for Enterprise customers may prompt openings in solutions engineering and onboarding teams.

livechatzone affiliate

LiveChatZone operates partner and affiliate programs that reward referrals and channel sales. Affiliates typically receive a percentage of recurring revenue for customers they bring in, with higher tiers for volume partners. The partner program may include co-marketing assets, onboarding training, and access to a partner portal to manage referrals.

For specifics about commission rates and application requirements, consult LiveChatZone's partner program information at LiveChatZone's partner page (https://www.livechatzone.com/partners).

Where to find livechatzone reviews

Independent user reviews for LiveChatZone appear on software marketplaces and review sites that cover customer service tools. Look for feedback on platforms such as G2, Capterra, and Trustpilot for comparative user ratings, common pros and cons, and examples of deployments. Also check industry forums and social networks for case studies and first-hand experiences from support teams.

For official case studies and customer stories, consult LiveChatZone's customer success pages on LiveChatZone's website (https://www.livechatzone.com/customers).