Livehelpnow

What is livehelpnow

Livehelpnow is a cloud-hosted customer messaging platform focused on live chat, visitor tracking, and multi-channel customer support. The product combines real-time website chat with support ticketing, automated routing, and reporting so teams can handle immediate inquiries while maintaining a searchable record of conversations. Livehelpnow is positioned for businesses that need a lightweight, integrated chat and help desk solution without building multiple point products.

The platform supports web and mobile agents, embeds on websites via a small JavaScript widget, and integrates with email and CRM systems so conversations can become persistent tickets. Livehelpnow also provides tools for proactive engagement — e.g., targeted chat invitations based on visitor behavior — and built-in reporting to measure response times, agent utilization, and conversion impact.

Because it bundles chat, ticketing, and self-service resources, Livehelpnow is commonly used by customer service teams, sales reps who handle web leads, and small contact centers that need an affordable, all-in-one support stack.

Livehelpnow features

Livehelpnow groups core capabilities into chat and messaging, operational features for agents, and reporting/automation. Typical feature categories include:

• Real-time chat: Website chat widget with one-to-one chat, canned responses, typing indicators, and file transfers.
• Ticketing & history: Automatic ticket creation from chat and email, searchable conversation histories, and ticket assignment/workflows.
• Proactive engagement: Triggered chat invitations based on page views, time on page, or referral source.
• Visitor monitoring: Visitor details: IP, geolocation, referral, page history, and live co-browsing cues for context.
• Routing & queues: Team Features: skill-based routing, priority queues, and round-robin assignment to balance workloads.
• Multichannel support: Email-to-ticket, chat, and often integrations for social messaging channels.
• Knowledge base & self-service: A help center for canned answers and article suggestions surfaced during chat.
• Automation & alerts: Automations: canned responses, escalation triggers, and SLA timers.
• Analytics & reporting: Reports on chat volume, wait time, agent performance, and conversion metrics.
• APIs & integrations: REST APIs, webhooks, and connectors for CRMs and analytics platforms.

These features are built to reduce response time, centralize customer interactions, and give analysts the metrics needed to improve support staffing and workflows.

What does livehelpnow do?

Livehelpnow enables real-time conversations between website visitors and support or sales agents while capturing those interactions into a persistent ticketing system. Agents can begin a conversation from the dashboard, use canned replies, transfer chats, and escalate to tickets when needed. The system also records visitor context so agents can see pages visited, referral source, and past interactions to reduce friction in the conversation.

Operationally, Livehelpnow manages the entire lifecycle of a customer inquiry: it accepts inbound chats and emails, converts chats to tickets, routes items to the right team, applies automations for common scenarios, and provides reporting for continuous improvement. For sales teams, proactive invites and lead capture fields let teams convert high-intent visitors into qualified leads.

For administrators, the platform offers role-based access, configuration of routing rules, knowledge base management, and analytics dashboards. This makes it feasible for smaller teams to run live support without a dedicated engineering team.

Livehelpnow pricing

Livehelpnow offers these pricing plans:

• Free Plan: $0/month with basic chat widget, limited agents, and restricted history retention
• Starter: $19/month per agent billed monthly with core chat and ticketing features
• Professional: $49/month per agent billed monthly with advanced routing, automation, and reporting
• Enterprise: Contact sales for pricing with custom SLAs, security controls, and dedicated support

Check LiveHelpNow's current pricing tiers (https://www.livehelpnow.net/pricing) for the latest rates, add-on costs, and enterprise options.

Livehelpnow typically offers monthly and annual billing cycles; annual subscriptions commonly provide reduced effective monthly cost. Add-ons such as additional agent seats, SMS messaging credits, or premium integrations may carry separate fees.

When evaluating cost, consider both per-agent seat pricing and the operational impact (reduced phone handling, faster resolution times). Some buyers bundle Livehelpnow with existing CRM or analytics subscriptions and negotiate enterprise discounts for volume usage.

How much is livehelpnow per month

Livehelpnow starts at $19/month per agent when billed monthly for the Starter tier. That entry price generally covers a single chat widget, basic ticketing, and simple reporting. Professional-level features such as advanced routing, automation, and expanded reporting are priced higher, typically in the $49/month per agent range.

Monthly billing is convenient for trialing the platform, but annual billing is usually cheaper on a per-month basis.

How much is livehelpnow per year

Livehelpnow costs $228/year per agent for the Starter plan when billed annually at the equivalent of $19/month. Professional plans billed annually typically convert to roughly $588/year per agent for a $49/month rate before any negotiated discounts.

Enterprise customers receive custom annual contracts that include support SLAs, implementation services, and optional training.

How much is livehelpnow in general

Livehelpnow pricing ranges from $0 (free) to $99+/month per agent. Entry-level use is free or low-cost for single-site deployments, while full-featured agent licenses with enterprise controls and multi-channel support can exceed $99/month per agent depending on add-ons and contract terms.

Total cost of ownership should account for agent seats, any SMS or telephony credits, premium integrations, and the cost savings from reduced inbound calls or improved conversion rates.

What is livehelpnow used for

Livehelpnow is used primarily for live chat-based customer support and website lead capture. Customer service teams use the chat widget to answer questions in real time; support teams convert chats to tickets and track SLAs; and sales teams engage visitors proactively to qualify leads. The unified record of chat and ticket data helps organizations maintain consistent history across touchpoints.

Use cases include real-time troubleshooting of product issues, pre-sale conversations to reduce friction in checkout funnels, onboarding assistance for SaaS products, and incident handling for higher-touch customers. The combination of ticketing and chat allows teams to hand off complex issues from chat to asynchronous workflows without losing context.

Beyond inbound support, Livehelpnow is used for proactive engagement — e.g., automatically inviting visitors on pricing or signup pages to chat — and for analytics-driven staffing, where managers review peak chat times and allocate agents to match demand.

Pros and cons of livehelpnow

Pros:

• Centralized chat and ticketing reduces tool sprawl and preserves conversation history between real-time and asynchronous support channels.
• Built-in visitor monitoring and proactive chat increase conversion and lead capture opportunities compared with passive contact forms.
• Moderate pricing and tiered plans make it accessible to small and mid-size teams without enterprise budgets.

Cons:

• Compared to large omnichannel suites, integrations and advanced AI features may be more limited; teams with heavy social messaging or complex telephony needs may need additional products.
• As with any hosted chat widget, customization of user experience can be constrained by the platform’s templating and CSS options unless custom development is undertaken.
• High-volume organizations should verify scaling characteristics, especially concurrent chat limits and reporting refresh intervals, before committing to a single-vendor deployment.

Operational trade-offs include balancing simplicity and out-of-the-box workflows against the flexibility of more customizable but complex platforms. For many buyers, Livehelpnow hits a practical midpoint: fewer enterprise-only features, but faster time to value for core chat and ticket workflows.

Livehelpnow free trial

Livehelpnow commonly provides a free trial or a freemium tier for teams to evaluate the chat widget and basic ticketing. The trial allows administrators to install the widget, invite agents, and test routing and canned responses before committing to a paid plan. Trials are useful for validating the user interface and basic integration workflows with your CRM or email tools.

During a trial, evaluate real-world scenarios such as peak simultaneous chats, conditional routing rules, and export/import of conversation history. Confirm how the platform logs chat transcripts and whether transcripts are automatically converted to tickets for follow-up.

If you need more time, contact sales for an extended trial or a sandbox environment; enterprise trials often provide additional support or a short-term pilot contract. Check LiveHelpNow's trial and freemium details at the LiveHelpNow pricing and features pages (https://www.livehelpnow.net/pricing).

Is livehelpnow free

Yes, Livehelpnow has a free entry option for basic chat functionality suitable for single users or small websites. The free tier typically limits features such as message history, concurrent chats, or integrations compared with paid plans. For full team deployments and advanced automation, a paid plan is recommended.

Livehelpnow API

Livehelpnow exposes APIs and webhooks that let teams integrate chat, ticket events, and visitor data into existing systems. Common API use cases include creating or updating tickets from external systems, syncing user profiles from a CRM, and pushing chat transcripts into analytics platforms or data warehouses. Webhooks provide near-real-time notifications for chat started, chat ended, or ticket status changes.

APIs are typically RESTful and use API keys or token-based authentication. The endpoints often include methods for session management, message posting, agent presence, visitor lookup, and ticket operations. Developers can embed the chat widget with customization hooks and can trigger proactive chats via API calls based on external events (for example, a user reaching a pricing API call threshold).

For integrations, Livehelpnow provides sample code, SDKs or code snippets for common languages, and guidance for integrating with CRMs such as Salesforce or with help desk systems. For full technical details and authentication models, consult LiveHelpNow’s API documentation at the LiveHelpNow developer resources (https://www.livehelpnow.net/developers).

10 livehelpnow alternatives

• Zendesk — Full-service customer support suite that includes chat, ticketing, knowledge base, and CRM integrations.
• Intercom — Conversational relationship platform focused on in-app messaging, product tours, and automated bots.
• Freshchat — Chat solution from Freshworks with inbox, bots, and campaign features.
• Olark — Simpler live chat focused on fast setup and conversational workflows.
• Drift — Conversational marketing and sales platform with emphasis on lead qualification and chat routing.
• LiveChat — Dedicated live chat product with robust integrations and agent-facing features.
• Help Scout — Email-first helpdesk with chat add-ons and a strong focus on shared inbox workflows.
• Tawk.to — Free-to-use live chat with paid add-ons for branding removal and professional services.
• HubSpot Live Chat — Integrated with HubSpot CRM, providing seamless lead tracking and automation.
• Kayako — Unified customer service platform with live chat, ticketing, and multi-channel support.

Paid alternatives to livehelpnow

• Zendesk: A comprehensive support platform with scalable ticketing, multi-channel messaging, and enterprise-grade features. Zendesk is suited for larger teams that need advanced routing, AI automation, and broad ecosystem integrations.
• Intercom: Built for product-led growth and conversational marketing. Intercom emphasizes in-app messaging, bots for qualification, and tight product analytics for customer engagement teams.
• Drift: Focused on sales acceleration, Drift ties chat to account-based workflows, meeting scheduling, and revenue-focused routing. It is typically priced at a premium for sales organizations.
• LiveChat: Dedicated feature set for live chat and chat-based conversion optimization, with strong integrations and reporting tools for e-commerce and support teams.
• Freshchat (Freshworks): Offers a modern messaging inbox, bots, and campaigns, integrated with the Freshworks ecosystem, useful for teams wanting a broader suite including CRM and contact center options.

Open source alternatives to livehelpnow

• Zammad: Open source helpdesk with chat and ticketing capabilities; suitable for organizations that want control over data and customization.
• Live Helper Chat: Self-hosted live chat solution that provides chat widgets, operator console, and basic reporting without SaaS fees.
• Rocket.Chat: Primarily a team chat platform but configurable for customer-facing chat channels and integrated with omnichannel connectors.
• Chatwoot: Open source customer engagement suite that includes live chat, inbox, and reporting; designed to be self-hosted or used via managed offerings.

Frequently asked questions about Livehelpnow

What is livehelpnow used for?

Livehelpnow is primarily used for live website chat and customer support ticketing. Organizations deploy it to answer visitor questions in real time, capture leads, and convert conversations into support tickets for follow-up. It’s suited for support, sales, and small contact centers that need an integrated messaging and ticketing stack.

Does livehelpnow integrate with CRMs like Salesforce?

Yes, Livehelpnow supports CRM integrations through built-in connectors or APIs. You can map visitor profiles and chat transcripts into CRM contact records and create tickets or tasks based on chat outcomes. Integration methods vary by plan and may require configuration or middleware.

How much does livehelpnow cost per agent?

Livehelpnow starts at $19/month per agent for an entry-level Starter plan billed monthly; more advanced plans are priced higher. Exact per-agent pricing depends on chosen features, billing cycle, and any negotiated enterprise discounts.

Is there a free version of livehelpnow?

Yes, Livehelpnow offers a free tier that provides basic chat widget functionality suitable for very small sites or single-agent setups. Paid plans are recommended for teams that need expanded history, multiple agents, and automation features.

Can livehelpnow be used for sales lead qualification?

Yes, Livehelpnow is commonly used for sales lead qualification. Proactive chat invites, custom pre-chat forms, and routing rules let teams capture lead details and forward qualified leads to sales reps or CRM systems.

Does livehelpnow provide mobile apps for agents?

Yes, Livehelpnow offers mobile access for agents. Mobile apps or mobile-optimized dashboards let agents respond to chats and tickets from smartphones, supporting remote or distributed support teams.

What reporting does livehelpnow include?

Livehelpnow includes operational reporting on chats, tickets, and agent performance. Standard reports cover chat volume, wait times, average handle time, and ticket resolution metrics; higher-tier plans often include customizable dashboards and exportable analytics.

Can I customize the chat widget appearance?

Yes, the chat widget is customizable within the platform’s design settings. You can change colors, welcome messages, pre-chat form fields, and some layout elements; advanced customization may require CSS or development resources.

Is livehelpnow secure for customer data?

Livehelpnow adheres to standard web security practices including HTTPS for data in transit and role-based access for agents. Enterprise plans typically provide additional security controls, single sign-on (SSO), and compliance support; check the vendor’s security documentation for certifications and details.

Does livehelpnow provide an API for developers?

Yes, Livehelpnow exposes APIs and webhooks for integration. Developers can programmatically create and update tickets, query conversation histories, and receive event notifications to integrate chat events with external systems.

livehelpnow careers

Livehelpnow, as a SaaS vendor, typically hires across product, engineering, sales, and customer success roles. Engineers work on the chat widget, APIs, and scaling the real-time infrastructure, while product teams shape the roadmap for features like automation and analytics. Sales and customer success roles focus on onboarding customers, running pilots, and ensuring renewal.

Candidates should look for roles that match experience in web technologies (JavaScript, real-time messaging), cloud deployments, and B2B SaaS support. Check LiveHelpNow’s corporate site or professional networks for current openings and recruiting events.

Recruiting processes for similar SaaS firms commonly include technical interviews, product exercises, and culture interviews to assess fit with remote or hybrid work patterns.

livehelpnow affiliate

Livehelpnow may operate partner or reseller programs that reward agencies and consultants for referring customers. Affiliate or partner programs often include referral tracking, co-branded materials, and partner-specific pricing. Agencies that implement chat on client sites can benefit from training and marketing collateral provided by the vendor.

If you’re interested in partnership, contact LiveHelpNow’s sales or partnerships team through their website to request program terms, commission rates, and onboarding requirements.

Where to find livehelpnow reviews

To compare user experiences and independent ratings, consult vendor review sites and industry publications. View LiveHelpNow reviews on G2 (https://www.g2.com/products/livehelpnow/reviews) for user ratings and feature comparisons, read customer testimonials on Capterra (https://www.capterra.com/p/12345/LiveHelpNow/), and search community forums for real-world deployment notes. These sources provide insights on ease of use, reliability, and support responsiveness.

Also check case studies and the vendor’s site for curated success stories; corroborate them with third-party reviews to get a rounded view of expected outcomes.