Motion

What is motion.ai

Motion.ai is a cloud-based platform for building, testing, and deploying chatbots and conversational workflows. It targets product managers, customer support teams, marketers, and developers who need to create interactive bots for websites, Facebook Messenger, SMS, and other messaging channels. The platform combines a visual flow editor with integrations and APIs so teams can create conversational logic, collect user data, and route conversations to human agents.

Motion.ai is designed to be usable by non-developers while still offering developer extensibility. The visual builder uses blocks and connections to represent steps in a conversation, and built-in modules handle common tasks such as data capture, conditional branching, and third-party API calls. Developers can extend functionality with custom code actions, webhooks, and an SDK when native blocks aren’t sufficient.

Operational features include channel management, versioning, testing tools, message templates, and analytics. Administrators can manage multiple bots, assign team roles, and control publishing across channels. The platform includes features for monitoring bot performance and for handing off complex conversations to customer service representatives.

Motion.ai features

Motion.ai combines design, integration, and management capabilities that are common for production-ready chatbots. The key feature areas are:

• Visual flow editor: Drag-and-drop blocks for questions, conditionals, API calls, delays, and message templates that map to conversational flows.
• Natural language processing (NLP): Prebuilt intent detection and entity extraction with the ability to plug in external NLU services for advanced parsing.
• Channel connectors: Direct deployment to channels such as website chat widgets, Facebook Messenger, SMS providers, and third-party messaging platforms.
• Integrations and webhooks: Native connectors for CRMs, help desks, and marketing tools plus generic webhooks to call external APIs.
• User data and context: Persistent session and profile variables, user attribute storage, and conditional routing based on stored data.
• Multilingual support: Tools for managing language variants and localized message templates.
• Testing and staging: In-app test consoles, version history, staged environments, and rollback capabilities.
• Analytics and reporting: Conversation logs, funnel metrics, intent distribution, and conversion tracking for bot-driven workflows.
• Team collaboration and roles: Permissions, team workspaces, and audit logs for enterprise governance.
• Developer tools and SDKs: RESTful API, webhook endpoints, and SDKs to embed bot logic into custom applications.

What does motion.ai do?

Motion.ai lets teams design conversational logic visually and deploy the resulting bot across channels without building a separate integration for each destination. The editor represents conversational elements as reusable components, so teams can design welcome flows, qualification sequences, appointment booking, and FAQs with minimal coding.

The platform routes messages using either pattern-matching or intent-driven NLP so the bot can decide next steps based on user input. Motion.ai also supports fallbacks and escalation rules to pass conversations to live agents when needed, preserving context during handoff.

Motion.ai captures user inputs and maps them to structured fields, enabling the bot to populate CRM records, create support tickets, or trigger marketing automations. Built-in analytics let teams measure completion rates, average time to resolution, and message drops to iterate on conversation design.

Motion.ai also exposes APIs and webhooks that let developers call external services from a flow or send conversation events to a data warehouse. This mix of low-code design and developer extensibility makes it suitable for both rapid prototyping and production-grade conversational products.

Motion.ai pricing

Motion.ai offers these pricing plans:

• Free Plan: $0/month with basic chatbots, limited message volume, single-team access, and essential channel connectors
• Starter: $19/month when billed monthly or $15/month per bot when billed annually ($180/year), includes higher message quotas, additional channels, and standard analytics
• Professional: $79/month when billed monthly or $59/month per bot when billed annually ($708/year), adds priority support, unlimited flows for a single organization, integrations with major CRMs, and advanced NLP features
• Enterprise: Custom pricing starting around $499/month or negotiated annual contracts for large deployments, includes SSO, dedicated onboarding, SLAs, audit logs, and white-glove integration services

Check Motion.ai's current pricing tiers for the latest rates and enterprise options.

How much is motion.ai per month

Motion.ai starts at $0/month with a Free Plan that supports single bots and limited message volumes. For paid usage, the Starter plan is $19/month when billed monthly; the Professional plan is $79/month when billed monthly. Enterprise monthly spending typically begins in the mid-hundreds depending on volume, channels, and support needs.

How much is motion.ai per year

Motion.ai costs $0/year for the Free Plan. When billed annually, the Starter plan is $180/year (equivalent to $15/month), the Professional plan is $708/year (equivalent to $59/month), and Enterprise customers typically enter into multi-thousand-dollar annual agreements depending on usage and SLAs.

How much is motion.ai in general

Motion.ai pricing ranges from $0 (free) to $499+/month for enterprise-grade deployments. The typical small business budget falls between $15/month and $79/month depending on the number of bots and message volume. Large organizations should plan for custom quotes that account for dedicated support, compliance, and integration work.

What is motion.ai used for

Motion.ai is used to automate conversational experiences in customer support, sales, lead qualification, and user onboarding. Support teams use bots to answer common questions, triage tickets, and perform account lookups before escalating to agents. Sales teams deploy qualification flows to convert website visitors into leads and automatically book demo slots or pass leads into a CRM.

Product teams use Motion.ai to prototype conversational UI for apps and kiosks, validating interaction patterns with users and A/B testing messages. Marketers use chatbots to run interactive campaigns, collect contact information, and trigger follow-up campaigns through marketing automation tools.

Beyond customer-facing use, Motion.ai is used internally for IT help desks, HR onboarding flows, and knowledge base searches embedded into workplace tools. Its multi-channel connectors allow the same conversation to be published on a website widget, Messenger, and SMS with a single design.

Pros and cons of motion.ai

Motion.ai is designed to reduce the technical friction of building bots while still supporting developer extensions and enterprise operations. Pros include the intuitive visual editor that speeds up iteration, multi-channel deployment without per-channel engineering, and built-in analytics that track conversational performance.

Additional advantages are out-of-the-box integrations with common CRMs and help desks, developer webhooks for custom logic, and team controls for role-based access. The platform’s testing and staging features help teams validate conversations before public rollout.

On the downside, visual editors can become cumbersome for very large or highly stateful bots where code-based frameworks provide clearer structure. Advanced natural language understanding at enterprise scale may require integration with a dedicated NLU provider, increasing complexity and cost. Pricing can scale quickly with message volume, and very high-volume deployments generally require an Enterprise agreement.

Motion.ai free trial

Motion.ai offers a Free Plan intended for proof-of-concept work and small experiments. The Free Plan provides access to the visual editor, basic NLP, limited channel connectors, and a cap on monthly messages. This allows teams to validate conversational ideas and run small pilot projects without incurring fees.

Paid plans typically include a trial period or a money-back window for new customers; Motion.ai’s Starter and Professional tiers enable a short-term evaluation with elevated quotas so teams can test real traffic levels. During trials, teams can test channel delivery, message templates, and integration workflows.

Because Enterprise implementations often involve custom onboarding and integrations, most Enterprise customers are offered a pilot engagement that includes support and implementation consulting. For the most current trial and onboarding specifics, consult Motion.ai’s documentation and onboarding resources.

Is motion.ai free

Yes, Motion.ai offers a Free Plan that provides limited usage allowances suitable for individual users and proof-of-concept bots. The Free Plan includes the visual flow editor, basic channel connectors, and restricted monthly message capacity; upgrades are required for higher message volumes and advanced integrations.

Motion.ai API

Motion.ai exposes a RESTful API and webhook model to interact with bots programmatically. The API supports actions such as sending messages, retrieving conversation transcripts, managing user profiles, and triggering flows from external systems. This lets developers embed bot capabilities into mobile apps, backend services, and custom UIs.

Developers can register webhooks to receive real-time events when users send messages or when a specific flow step executes. The API supports JSON payloads, authentication via API keys or OAuth in Enterprise configurations, and rate limits that scale by plan tier.

Advanced API use cases include custom NLP pre-processing, dynamic content generation from external services, and integration with internal systems for lookup and update operations. Motion.ai also provides SDKs and code samples to accelerate common patterns like session management, cookie-based user identification, and secure webhook endpoints.

For production-grade integrations, the platform documents best practices for idempotency, retry logic, and message batching to handle high-throughput scenarios. For developer reference, see Motion.ai’s developer documentation and API reference for endpoint details and sample requests.

10 motion.ai alternatives

• Intercom — Conversational support platform with live chat, bots, and a unified customer inbox for support teams
• Drift — Conversational marketing-focused bots that emphasize lead qualification and meeting scheduling
• Zendesk Answer Bot — Integrated with Zendesk support suite to automate ticket triage and knowledge base search
• ManyChat — Messenger-first bot platform tailored to marketing and e-commerce automation
• Botpress — Open-source conversational platform with developer-focused tooling and on-premises options
• Rasa — Open-source NLU and dialogue management framework for building complex, custom conversational agents
• Tidio — Chat and bot solution for small businesses with simple automation and CRM integrations
• LivePerson — Enterprise conversational cloud focusing on large-scale customer engagement and AI routing
• Ada — No-code automation platform for support teams with emphasis on self-service and multilingual bots
• Microsoft Bot Framework — Developer platform for building bots that integrate with Microsoft services and channels

Paid alternatives to motion.ai

• Intercom: A paid customer messaging platform that combines bots with live chat and a customer data platform; plans scale with active contacts and features.
• Drift: Commercial solution focused on conversational marketing and sales-qualified lead workflows, including integrations with Salesforce and HubSpot.
• Zendesk Answer Bot: Part of the Zendesk suite, Answer Bot automates support responses and ties directly to Zendesk’s ticketing system for a unified workflow.
• LivePerson: Enterprise-grade conversational platform with advanced AI routing and compliance features suitable for large contact centers.
• Ada: Enterprise no-code automation targeted at customer support with deep analytics and multilingual capabilities.

Open source alternatives to motion.ai

• Botpress: Modular, on-premise friendly open-source platform with a visual flow editor and developer extensions.
• Rasa: A widely adopted open-source framework for dialogue management and NLU, suited for teams that need full control over models and data.
• ChatterBot: Python library for building conversational bots with machine learning capabilities for simple projects.
• Rocket.Chat: While primarily a team chat platform, Rocket.Chat supports bots and integrations that can be extended for custom workflows.
• Hubot: Scriptable chat bot from GitHub that is language-agnostic and useful for automating tasks in development and operations contexts.

Frequently asked questions about Motion.ai

What is Motion.ai used for?

Motion.ai is used for building and deploying chatbots across web, messaging, and mobile channels. Teams use it to automate support replies, qualify leads, guide onboarding flows, and integrate conversational interactions with CRMs and ticketing systems. It supports both no-code flow design and developer extensions for custom behaviors.

Does Motion.ai integrate with CRM systems?

Yes, Motion.ai supports direct integrations with major CRMs. You can map captured lead data to CRM fields, create or update records, and trigger follow-up actions using native connectors or webhooks for custom CRM endpoints.

How much does Motion.ai cost per month?

Motion.ai starts at $0/month with a Free Plan; paid plans begin at $19/month for the Starter tier when billed monthly. Higher tiers and Enterprise contracts increase the monthly cost depending on message volume, channel count, and support needs.

Is there a free version of Motion.ai?

Yes, Motion.ai offers a Free Plan for basic experimentation. The Free Plan includes the visual editor, core connectors, and a capped monthly message allowance intended for development and small pilots.

Can Motion.ai be used for customer support automation?

Yes, Motion.ai is commonly used for customer support automation. It can answer routine questions, collect diagnostic information, create tickets, and route complex issues to human agents while preserving conversation context.

Does Motion.ai support natural language understanding (NLU)?

Yes, Motion.ai includes built-in NLP capabilities and the option to integrate with external NLU providers. The platform supports intent detection, entity extraction, and configurable fallback handling, with options to plug in specialized NLU services for advanced accuracy.

Can Motion.ai hand off conversations to live agents?

Yes, Motion.ai supports live agent handoff. Conversation context is preserved during escalation, and routing rules can be set based on intent, sentiment, or explicit escalation triggers to transfer sessions to support representatives.

How secure is Motion.ai?

Motion.ai provides enterprise security controls and data protection options. It supports encrypted transport for messages, role-based access, and Enterprise features such as SSO and audit logging; customers with stricter requirements can request compliance details and contractual safeguards.

Can I import conversation data or export transcripts from Motion.ai?

Yes, Motion.ai allows export of conversation transcripts and user data. The platform provides APIs and export tools for retrieving logs, transcripts, and analytics data for reporting, compliance, or offline analysis.

What developer resources does Motion.ai provide?

Motion.ai provides REST APIs, webhook support, and SDKs for common languages. Documentation includes example requests, authentication patterns, rate limits, and guidance for building resilient integrations.

motion.ai careers

Motion.ai hires across product, engineering, customer success, and sales roles to support platform development and scale customer deployments. Engineering positions typically focus on distributed systems, NLP integration, and API development, while product roles center on conversational design and UX. Customer-facing roles include bot consultants and implementation specialists who help customers design flows and integrate with backend systems. Open positions and application details are listed on Motion.ai’s careers page and on job boards.

motion.ai affiliate

Motion.ai runs an affiliate and partner program that compensates agencies and consultants who refer paying customers or build bots for clients at scale. The partner program typically includes co-marketing support, technical enablement, and tiered commission structures based on referral volume and ARR. Agencies in the partner program receive access to training resources, priority onboarding, and partner-specific billing options.

Where to find motion.ai reviews

User reviews for Motion.ai can be found on software review sites and marketplaces where product comparisons and user ratings are collected. Look for hands-on evaluations on sites that review conversational platforms, and read case studies published by Motion.ai for examples of customer deployments. For up-to-date user feedback and comparative scores, consult industry review platforms and frameworks that aggregate customer satisfaction and feature coverage.