Mylivechat

What is mylivechat.com

MyLiveChat.com is a web-based live chat and visitor engagement platform designed to let businesses communicate with website visitors in real time. The product delivers an embeddable chat widget, agent-facing consoles (browser and desktop), mobile apps, reporting dashboards, and visitor monitoring tools to convert visitors into leads and resolve customer questions quickly.

The platform is targeted at small and medium-sized businesses, online stores, and service providers that require a lightweight, easy-to-install chat solution that supports multiple agents, canned responses, and basic integrations. It emphasizes straightforward setup, a persistent chat history, and features needed for day-to-day support without a large enterprise overhead.

Key deployment modes include the hosted MyLiveChat web console, downloadable agent apps for Windows/macOS, and mobile apps for iOS and Android, enabling agents to respond from desktop or mobile devices. For teams that need deeper automation or enterprise controls, MyLiveChat offers options to integrate with CRMs, email systems, and web analytics.

Mylivechat.com features

What does mylivechat.com do?

MyLiveChat provides a set of features focused on capturing leads and supporting visitors through synchronous messaging. Core capabilities include a customizable chat widget that sits on the website, automatic visitor detection and routing, agent-to-visitor chat sessions, and the ability to handle offline messages when no agents are available.

The platform records chat transcripts, stores visitor profiles, and logs session metadata (pages visited, time on site, referral source) to help agents personalize conversations. Canned responses, typing indicators, and file transfer help speed up responses and support tasks such as sending product images, invoices, or documentation.

Beyond one-to-one chats, MyLiveChat supports internal agent notes, chat transfer between agents, and simple team management tools for assigning operators and setting availability. Reporting and analytics provide insight into chat volume, response times, customer satisfaction, and agent performance.

MyLiveChat also includes integration points for email notifications, fallback offline messages, and basic API hooks so teams can link chats to CRMs or ticketing systems. For sites with compliance or privacy requirements, chat transcripts can be archived and exported for audits.

Mylivechat.com pricing

MyLiveChat.com offers these pricing plans:

• Free Plan: $0/month with basic features for a single operator and limited chat history
• Starter: $15/month per operator when billed monthly; $12/month per operator when billed annually ($144/year per operator) with additional chat history and integrations
• Professional: $29/month per operator when billed monthly; $25/month per operator when billed annually ($300/year per operator) with multi-agent features, queues, and extended reporting
• Enterprise: $99/month starting price for small enterprise bundles or custom-tier pricing on request, includes SSO, dedicated SLA, and advanced security controls

These tiers reflect common structures: a free tier for testing, a mid-tier for small teams, a professional tier for full-featured customer service, and an enterprise option for larger organizations that need custom terms. Check MyLiveChat's current pricing tiers for the latest rates and enterprise options.

How much is mylivechat.com per month

MyLiveChat.com starts at $0/month for the Free Plan. Paid plans typically begin around $15/month per operator for the entry commercial tier when billed monthly, with higher-level plans for more agents and features. Monthly billing is useful for short-term projects or seasonal traffic, while annual billing usually provides a per-operator discount.

How much is mylivechat.com per year

MyLiveChat.com costs approximately $144/year per operator for an annual Starter plan when providers offer a discounted annual rate. Professional and Enterprise annual subscriptions are priced proportionally higher — enterprise bundles are negotiated based on user count, feature set, and support level. Always confirm current annual pricing on the vendor site.

How much is mylivechat.com in general

MyLiveChat.com pricing ranges from $0 to $99+/month per account or per-operator depending on plan and billing cadence. The low end is a Free Plan for basic experimentation or a single-agent blog or small website; the high end includes enterprise-level agreements with dedicated support, security controls, and custom integrations.

For an exact cost estimate for your needs, compare the number of concurrent agents, required integrations, and whether you need enterprise security or SLAs, then see the full plan comparison on MyLiveChat's official pricing page.

What is mylivechat.com used for

MyLiveChat is primarily used to provide real-time customer support, lead capture, and visitor engagement directly on a website. Businesses use it to answer pre-sales questions, triage customer issues, book appointments, and collect contact details when visitors are browsing products or services.

E-commerce sites use MyLiveChat to reduce cart abandonment by intervening with offers or answers during checkout. Service businesses use it to qualify leads — capturing visitor context and contact information before agents follow up. Support teams use the chat transcripts for quality assurance and to build an FAQ base.

Beyond direct support, MyLiveChat can be used for proactive messaging — sending targeted messages to visitors who meet specific conditions (time on page, source, or product viewed) — which helps increase conversions and engagement without forcing visitors to find contact details.

Operational uses include routing chats to specialized agents, integrating chats into a CRM or ticketing workflow, and using chat analytics to identify common friction points on the website that require design or content fixes.

Pros and cons of mylivechat.com

MyLiveChat offers a compact feature set designed for teams that want a lightweight, reliable chat solution with visitor tracking and chat history. It can be deployed quickly and integrates with common website platforms via a simple JavaScript snippet. The user interface for agents is straightforward, with essential features like canned responses, file transfer, and session transfer.

However, compared with larger platforms, MyLiveChat may lack deep omnichannel support (e.g., built-in SMS or voice), advanced AI-driven automation, or a marketplace of third-party integrations. Teams that need sophisticated conversational bots, heavy automation, or a broad suite of CRM-like features may find more advanced options elsewhere.

Advantages:

• Fast setup and simple UI for non-technical teams
• Clear visitor context and chat transcripts for agents
• Affordable entry-level options including a Free Plan

Limitations:

• Less extensive automation and bot tooling compared to dedicated conversational AI vendors
• Enterprise features such as SSO or extended compliance are often available only in higher-priced tiers or as add-ons
• Integration depth may require API work for complex CRM or ticketing workflows

Mylivechat.com free trial

MyLiveChat typically offers a free tier or trial period that allows evaluation of the chat widget, agent console, and core features before committing to a paid plan. The free tier is useful for testing installation, customizing the chat appearance, and validating basic agent workflows with real visitors.

The trial or free option normally includes limited agent seats, a capped message or history retention window, and reduced access to advanced reports or SLA-driven support. This lets smaller sites run the system in production for low-volume usage and gives growing teams a path to upgrade as chat volume increases.

To verify current trial length, feature limits, and upgrade paths, review the vendor's terms and the detailed plan comparison on the official pricing page: view MyLiveChat's current pricing tiers.

Is mylivechat.com free

Yes, MyLiveChat offers a Free Plan that provides a basic chat widget and limited agent seats so small websites or single operators can try the product at no cost. The free tier is typically limited in chat history, integrations, and advanced analytics compared with paid plans.

Mylivechat.com API

MyLiveChat provides API endpoints and webhooks to integrate chat data with external systems such as CRMs, help desks, or analytics platforms. Typical API functionality includes creating and retrieving chat transcripts, pushing visitor metadata into external records, and triggering notifications when new chats or offline messages arrive.

Developers can use the API to link chats to existing contact records, automate follow-up workflows, or export historical chat data for analysis. Webhooks can notify external systems in real time when specific events occur (new chat started, chat closed, offline message received), enabling near-instant downstream automation.

For authentication and rate limits, MyLiveChat generally uses API keys and enforces request limits appropriate to the plan level; enterprise customers may receive higher limits and additional support. For exact API documentation and example code snippets, consult the official developer resources and API reference on MyLiveChat's site.

10 Mylivechat.com alternatives

Paid alternatives to mylivechat.com

• LiveChat — A full-featured commercial live chat platform with robust analytics, extensive integrations, and apps for desktop and mobile. Good for businesses that want advanced routing and a mature ecosystem.
• Intercom — Combines live chat with in-app messaging, bots, and a customer data platform. Best for product-led growth teams that need multi-channel messaging and automation.
• Zendesk Chat — Part of the Zendesk suite, integrates tightly with ticketing and support workflows; useful when you need chat combined with a broader helpdesk system.
• Tidio — Chat and chatbot platform focused on e-commerce, with visual bot builders and easy integration into online stores.
• Olark — Simple and affordable live chat with reporting and CRM integrations, aimed at small businesses that need straightforward chat without advanced bells and whistles.

Open source alternatives to mylivechat.com

• Live Helper Chat — A self-hosted open source live chat solution with visitor tracking, chat routing, and multichannel features. Suitable for teams that prefer to host their chat system.
• Chatwoot — Open source customer engagement suite with live chat, social inbox, and omnichannel capabilities. Offers hosted and self-hosted options and is extensible via APIs.
• Rocket.Chat — Primarily a team chat platform but supports live chat widgets and website embedding when self-hosted; suitable for organizations that want internal and external messaging in one system.
• Mibew (Open Web Messenger) — Lightweight open source web chat application focused on simple live chat for websites.
• Zammad — Open source helpdesk with chat integration options for teams that want ticketing and chat combined on-premises.

Frequently asked questions about Mylivechat.com

What is Mylivechat.com used for?

MyLiveChat.com is used for website live chat and real-time visitor support. Businesses install its chat widget to answer pre-sales questions, provide customer support, and capture leads. The platform also records chat transcripts and visitor details so agents can personalize follow-up and analyze recurring issues.

Does Mylivechat.com integrate with CRMs?

Yes, MyLiveChat supports integrations with CRMs via API and built-in connectors. It can push chat transcripts and visitor metadata into external CRM records or trigger ticket creation in helpdesk systems. Integration depth depends on plan level and may require development work for custom mappings.

How much does Mylivechat.com cost per user?

MyLiveChat.com starts at $15/month per operator for entry commercial plans when billed monthly. Annual billing typically reduces the per-operator cost to around $12/month on a Starter plan; higher tiers increase the per-operator price based on features and support levels.

Is there a free version of Mylivechat.com?

Yes, MyLiveChat offers a Free Plan that includes a basic chat widget and limited agent seats for small sites or testing. The free plan usually restricts chat history retention, integrations, and some advanced reporting features compared to paid plans.

Can Mylivechat.com be used for sales lead capture?

Yes, MyLiveChat is commonly used for lead capture and qualification. Agents can collect contact information during chats, route promising leads to sales teams, and use proactive messages to invite visitors to chat based on on-site behavior.

Does Mylivechat.com offer mobile apps for agents?

Yes, MyLiveChat provides mobile apps for iOS and Android and desktop clients for Windows and macOS. These apps allow agents to respond to chats on the go, receive push notifications for new messages, and maintain availability across devices.

Does Mylivechat.com provide chatbots or automation?

MyLiveChat includes basic automation and integration points for bots but is not primarily a bot platform. It supports canned responses, proactive messaging rules, and API/webhook connections that allow external bot engines to handle initial routing or FAQ automation.

How secure is Mylivechat.com?

MyLiveChat implements standard web security measures such as TLS encryption for data in transit and access controls for agent accounts. For enterprise customers, advanced security features such as SSO, audit logging, and higher data retention controls may be available depending on plan and contract.

Can I export chat transcripts from Mylivechat.com?

Yes, chat transcripts can be exported for reporting and compliance. The platform stores session logs and offers export or API access so transcripts can be archived, analyzed, or imported into a CRM or support system.

What training resources are available for Mylivechat.com?

MyLiveChat offers documentation, setup guides, and knowledge-base articles to help administrators and agents. Paid plans may include priority support, onboarding help, or consultant-assisted setup for larger deployments; check the vendor resources for exact support entitlements.

mylivechat.com careers

MyLiveChat, like many SaaS companies, periodically lists roles in product development, customer support, sales, and operations. Positions typically include remote and on-site options depending on company policy and regional offices. For up-to-date openings and hiring criteria, check the company’s official careers page and LinkedIn presence.

mylivechat.com affiliate

MyLiveChat may run partner and affiliate programs that reward referrals from web agencies, resellers, or integration partners. Affiliate terms commonly include commission rates for new customers and marketing materials for referrers. Verify current affiliate terms and sign-up processes through the vendor’s partner or affiliate page.

Where to find mylivechat.com reviews

To evaluate real-world experiences, look for MyLiveChat reviews on software directories and review sites where users post feedback on usability, reliability, and support. Check both industry review platforms and community forums for balanced perspectives, and compare those opinions with feature lists on the official site to ensure the product fits your use case.