Livechatinc

What is livechatinc.com

Livechatinc.com is the domain for LiveChat, a hosted live chat and customer messaging platform used by businesses to communicate with website visitors and customers in real time. The platform combines chat widgets for websites and mobile apps, agent-facing consoles, automated chat routing and chatbot functionality, and analytics that measure response times, satisfaction and conversion metrics. Organizations use LiveChat to accelerate lead capture, reduce support resolution times, and provide a conversational commerce channel alongside email and voice.

LiveChat is built to integrate with common business systems—CRMs, help desks, e-commerce platforms and marketing tools—so conversations are linked to customer records and sales history. The product family includes the chat widget, a web and desktop agent app, mobile apps, an API for custom integrations, and a set of add-ons for automation and reporting. The vendor publishes developer documentation and a marketplace of integrations that support platforms like Shopify, Salesforce and Zendesk.

Because LiveChat focuses on synchronous messaging, its core value is improving first-contact engagement and reducing friction for customers who prefer chat to email or phone. Many teams deploy LiveChat on product pages, pricing pages and support centers where quick answers and guided buying increase conversion and Net Promoter Score (NPS).

Livechatinc.com features

What does livechatinc.com do?

LiveChat provides a website chat widget and operator console that enable real-time text conversations between site visitors and support or sales agents. Key capabilities include message routing to available agents, canned responses, typing indicators, file transfers, chat transcripts, offline forms and visitor tracking that shows pages visited and referral sources. The platform also supports proactive chats (automatic invitations) based on page behavior.

Automation features include rule-based routing, automated greetings, and chatbot flows that handle routine requests before handing to a human agent. Bots can qualify leads, collect contact details, and answer FAQ-style questions, reducing agent load. For teams that need escalation, LiveChat integrates with voice and video tools and can forward chats to ticketing systems for asynchronous follow-up.

Reporting and collaboration features enable queue management, SLA monitoring, agent performance dashboards, and post-chat surveys for CSAT measurement. The agent interface supports private notes, internal tags, transferring chats between agents or departments, and omnichannel message streams if the account has social or messaging add-ons connected.

Livechatinc.com pricing

Livechatinc.com offers these pricing plans:

• Free Plan: 14-day free trial with full-feature access for evaluation
• Starter: $16/month per agent billed annually ($19/month per agent billed monthly)
• Professional: $33/month per agent billed annually ($39/month per agent billed monthly)
• Enterprise: Custom pricing for large organizations with advanced security and SLA requirements

Each paid plan typically includes a set of core chat features, mobile apps, and basic integrations; higher tiers add chat routing rules, chatbot builder access, reporting and enterprise compliance features. For exact feature-by-feature differences and any seasonal or regional pricing, check LiveChat’s official pricing overview and tiers.

How much is livechatinc.com per month

Livechatinc.com starts at $16/month per agent when billed annually for the Starter plan. Monthly billing is typically available at a higher per-agent rate (commonly shown as an option on the vendor site), and higher-tier plans increase in price as additional capabilities and seats are included.

How much is livechatinc.com per year

Livechatinc.com costs $192/year per agent for the Starter plan when billed annually at the $16/month equivalent. Annual billing normally provides a lower effective monthly cost versus month-to-month billing; check the LiveChat pricing page for current annual discounts and multi-year offers.

How much is livechatinc.com in general

Livechatinc.com pricing ranges from a free trial to $16–$33/month per agent for standard plans, with enterprise-level pricing above $50/month per agent or custom contracts for large deployments. Actual per-agent costs depend on billing cadence (monthly vs annual), seat counts, and any add-on services such as premium analytics, security or managed onboarding.

For the most up-to-date and region-specific rates, consult LiveChat’s pricing and plans page.

What is Livechatinc.com used for

LiveChat is used to provide live support, pre-sales conversations, and conversational lead capture on websites and in mobile apps. Customer support teams use it to respond to technical questions, troubleshoot issues in real time, and escalate complex problems to ticketing systems. Sales teams use LiveChat to qualify leads, guide customers through buying decisions, and share product links or promotions during a live session.

E-commerce teams deploy LiveChat on product and checkout pages to reduce cart abandonment and answer sizing or shipping questions. Marketing teams use proactive chat invitations and chat-based campaigns to increase demo requests and capture email addresses for retargeting. Internal IT or HR teams can also use chat widgets embedded in intranet pages to triage requests and route them to specialists.

Because it integrates with CRMs, LiveChat can push chat transcripts and lead data into the sales pipeline, enabling follow-up automation and reporting that links chat-driven conversions to revenue metrics. The platform is also used for customer satisfaction measurement through post-chat surveys and automated follow-up messages.

Pros and cons of Livechatinc.com

Pros:

• Real-time conversations shorten response cycles and improve conversion potential for website visitors.
• Comprehensive integrations with CRMs, help desks and e-commerce platforms allow chats to become structured records in business systems.
• Chatbot and automation features reduce agent workload and allow 24/7 basic support handling.

Cons:

• Pricing is typically per-agent, which can increase total cost for large support teams unless optimized with bot automation and shared agent workflows.
• Teams that require full omnichannel support (email, voice, social in one console) may need additional integrations or higher-tier plans.
• Customization and deep analytics are often sold as add-ons or included only in enterprise contracts, so small teams may need to evaluate which features are essential before upgrading.

Operational considerations include ensuring staffing for peak chat hours, training agents in short-format conversational support, and managing data privacy when chat transcripts contain personal information.

Livechatinc.com free trial

LiveChat offers a 14-day free trial that provides temporary access to core chat functionality, allowing teams to test the widget, agent apps, basic integrations and reporting. The trial is intended for evaluation and usually does not require immediate commitment.

During the trial, teams should validate key items: widget customization to match branding, routing rules that match support structure, integration with the CRM or help desk, and the ability of bots to handle common queries. Measure response time and CSAT using the trial data to estimate staffing needs and ROI.

After the trial, accounts can be upgraded to paid plans; LiveChat sales or support teams often provide guidance on which plan aligns to the organization’s required features and expected chat volume. For details of trial length and signup requirements, consult LiveChat’s trial and signup information.

Is livechatinc.com free

No, LiveChat is not permanently free but it commonly offers a 14-day free trial to evaluate the platform. Paid plans are charged per agent or via enterprise contracts, and feature access varies by tier. Small teams or single-agent users should compare plan inclusions to confirm whether trial limitations will affect their evaluation.

Livechatinc.com API

LiveChat provides a documented API and SDKs that enable programmatic access to chat sessions, visitor data, and agent management. The API supports creating and retrieving chats, sending messages programmatically, accessing conversation transcripts, and linking events to external systems. Webhooks are available for real-time event notifications (new chat, message, rating, etc.), enabling downstream automation and analytics.

Developers can integrate LiveChat with CRMs to sync contact records, with e-commerce platforms to pull order context into chats, or with internal systems to automate ticket creation. SDKs and libraries for web and mobile platform integration simplify embedding the widget and customizing chat behavior. For implementation details, authentication methods, rate limits and example code, review the LiveChat API documentation and developer resources.

Enterprise customers can request advanced API features and SLAs for high-volume integrations, and partner programs are available for agencies building custom solutions on top of LiveChat’s platform.

10 Livechatinc.com alternatives

• Zendesk Chat — Chat product from Zendesk that integrates tightly with Zendesk Support and offers ticket bridging and omnichannel routing.
• Intercom — Messaging platform with a focus on product-led growth, in-app messages and customer data platform capabilities.
• Drift — Conversational marketing platform aimed at B2B sales with strong bot qualification and calendar booking features.
• Freshchat — Chat and messaging from Freshworks with multichannel capabilities and a modern agent inbox.
• Olark — Simple website chat with strong reporting and integrations for small teams.
• Tidio — Chat and bot platform focused on SMB e-commerce integrations with multilingual support.
• LiveAgent — Help desk with integrated live chat and ticketing, positioned for teams that need unified support channels.
• Bold360 (by LogMeIn) — Enterprise-grade chat and AI-driven engagement for high-volume, security-sensitive environments.
• Pure Chat — Lightweight live chat tool for small businesses with pay-as-you-grow pricing.
• HubSpot Conversations — Chat inbox tied into HubSpot CRM and marketing tools for inbound-focused teams.

Paid alternatives to Livechatinc.com

• Zendesk Chat: Comprehensive customer service ecosystem integration and a mature ticketing/chat workflow for support teams.
• Intercom: Advanced product messaging, user data tracking and robust automation for growth-centric teams.
• Drift: Strong lead qualification bots and conversational marketing tools tailored for B2B sales.
• Freshchat: Multi-channel inbox and chatbots with flexible plans for mid-market teams.
• HubSpot Conversations: Integrated with HubSpot CRM for teams that want consolidated marketing, sales and support pipelines.

Open source alternatives to Livechatinc.com

• Rocket.Chat: A self-hosted chat platform that can be customized to act as a customer-facing chat or internal messaging system.
• Zammad: Open source help desk that includes chat widgets and agent interfaces for teams that prefer self-hosting.
• Chatwoot: Open source customer engagement platform with live chat, social inbox and developers-friendly APIs.
• Mibew (Open Web Messenger): Lightweight open source live chat system that can be embedded into websites.
• LiveHelperChat: An extensible open source live chat system suitable for organizations that need control over hosting and data.

Frequently asked questions about Livechatinc.com

What is Livechatinc.com used for?

LiveChat is used for real-time website messaging and customer support. Organizations embed a chat widget to answer customer questions, qualify leads, and provide support without forcing visitors to call or email. It is commonly used on e-commerce, SaaS and support pages to improve conversions and reduce resolution times.

Does Livechatinc.com integrate with CRM systems?

Yes, LiveChat integrates with major CRMs and third-party systems. Native and third-party integrations exist for platforms such as Salesforce, HubSpot and Zendesk, and the API allows custom syncs so chat transcripts and contact data appear in your CRM records.

How much does Livechatinc.com cost per agent?

Livechatinc.com starts at $16/month per agent when billed annually for the Starter plan, with higher tiers and enterprise plans available for advanced features and SLAs. Monthly billing options are typically available at a higher per-agent rate.

Is there a free version of Livechatinc.com?

No permanent free tier is typically available, but LiveChat offers a 14-day free trial so teams can evaluate features, integrations and agent workflows before committing to a paid plan.

Can Livechatinc.com be used for sales qualification?

Yes, LiveChat supports sales qualification via proactive chat invitations and bots. Teams can configure automated greeting rules, use chatbots to gather contact information and route qualified leads directly to sales reps, often integrating with calendar booking and CRM pipelines.

Does Livechatinc.com support chatbots and automation?

Yes, LiveChat includes chatbot and automation capabilities. Bots can handle routine questions, route chats to the correct team, and collect lead details; more advanced automation and bot flows are available in higher-tier plans or via add-ons.

Can Livechatinc.com handle high chat volumes for enterprise teams?

Yes, LiveChat scales to enterprise needs with custom contracts and advanced features. Enterprise customers receive options for higher concurrency, dedicated SLAs, SSO and compliance requirements, and custom integrations to handle large-scale chat operations.

How secure is Livechatinc.com?

LiveChat follows industry-standard security practices for hosted messaging platforms. The vendor documents encryption in transit, access controls, and options for SSO and enterprise compliance; specific certifications and contractual terms are typically available for enterprise buyers.

Can I access Livechatinc.com via mobile apps?

Yes, LiveChat provides mobile apps for agents on iOS and Android. Mobile apps let agents respond to chats on the go, receive push notifications, and continue conversations when away from the desktop console.

Where do chat transcripts and transcripts storage live?

Chat transcripts are stored on LiveChat’s servers and can be exported or pushed to third-party systems. Many teams route transcripts to CRMs or help desks for long-term storage and reporting; for sensitive data storage requirements, enterprise agreements can specify retention and access controls.

livechatinc.com careers

LiveChat maintains a careers page that lists open roles across product, engineering, sales and customer success. The company often hires for remote and regional positions as well as central offices; potential applicants should visit LiveChat’s corporate site to see current openings and details about benefits and interview processes.

livechatinc.com affiliate

LiveChat runs a partner and affiliate program that rewards referral partners, agencies and integration partners for new customer introductions. Affiliate program details including commission structure, marketing materials and technical onboarding are available via LiveChat’s partner pages.

Where to find livechatinc.com reviews

You can find user reviews and ratings on business software review sites such as G2 and Capterra, where customers describe implementation experiences, support quality and ROI. For benchmark comparisons and analyst commentary, consult industry resources and independent case studies linked from LiveChat’s site.