Rapidr

What is rapidr.io

Rapidr.io is a product feedback management platform that helps teams collect, organize, and prioritize customer requests and bug reports. The service is aimed at product managers, customer support teams, and engineering groups that need a single place to track incoming ideas, public changelogs, and feature voting. It combines an embeddable feedback widget, a public or private roadmap, and voting boards so organizations can convert qualitative customer input into prioritized product decisions.

Rapidr.io positions itself in the category of product feedback and product management tooling that sits alongside issue trackers and analytics platforms. Rather than replacing bug trackers like Jira, it focuses on the front-end of the feedback lifecycle — intake, validation through votes, and visibility through public-facing roadmaps and changelogs. Teams typically use Rapidr.io to close the loop with users by acknowledging requests, showing status, and distributing release notes.

The platform is commonly used by startups, SaaS vendors, and customer-facing teams that need to scale feedback intake without fragmenting conversations across email, in-app messages, and support tickets. Rapidr.io integrates the public product conversation with internal workflows so feedback remains actionable and visible across teams.

Rapidr features

Rapidr provides a set of features designed specifically for feedback intake, prioritization, and roadmap communication.

• Feedback collection and widget: An embeddable feedback widget that captures ideas, bug reports, and feature requests directly from web apps and marketing sites. The widget supports anonymous submissions, user attribution, and attachments.

• Voting and status tracking: Public or private boards where users can vote on requests. Each item has a status workflow (e.g., Planned, In Progress, Released) to signal where a request sits in the roadmap.

• Roadmaps and changelogs: Public roadmaps that show planned work and a changelog to publish releases and updates. These are configurable to reflect product milestones and release cadences.

• Administration and moderation: Tools for triaging items, merging duplicates, adding internal notes, and tagging requests by component, priority, or customer segment. Permission controls let teams restrict who can post, moderate, or publish roadmap entries.

• Integrations and automation: Out-of-the-box integrations with issue trackers, communication tools, and analytics platforms to sync feedback with internal workflows. Typical integrations include Jira, GitHub Issues, Slack, and Intercom.

• Reporting and prioritization: Analytics on request volume, voter counts, and customer segments to surface trends. Built-in prioritization aids (scoring, custom fields) help translate signals into prioritization decisions.

• White-label and customization: Customizable branding, domain options, and configurable UI so feedback boards and roadmaps can match product design language.

• Security and compliance controls: Access controls, SSO options for enterprise customers, and data export capabilities for backup and audit purposes.

What does rapidr.io do?

Rapidr.io captures customer feedback from multiple sources into a single, searchable repository. The platform makes it straightforward for product and support teams to collect structured input — idea descriptions, attachments, and user metadata — whether feedback arrives via a website widget, email, or third-party tools. By centralizing intake, Rapidr.io reduces the time spent consolidating duplicates and increases traceability from request to release.

Once feedback is in the system, Rapidr.io enables teams to surface high-impact items using votes, custom fields, and filters. This helps prioritize work based on customer demand and business metrics. Teams can also maintain a public or private roadmap and publish a changelog so customers see progress and releases, reducing repetitive support inquiries about when features will ship.

Rapidr.io also bridges the gap to engineering by offering integrations and two-way sync options with issue trackers like Jira and GitHub. That ensures accepted requests are converted into actionable tickets and status changes propagate back to the feedback board, keeping end users informed without manual status updates.

Rapidr pricing

Rapidr offers these pricing plans:

• Free Plan: $0/month with limitations on boards, users, and features
• Starter: $25/month for small teams (billed monthly) or $20/month when billed annually ($240/year)
• Professional: $79/month for growing product teams, or $66/month billed annually ($792/year)
• Enterprise: $249/month with advanced security, SSO, and priority support; custom annual contracts available

The list above reflects typical plan tiers and is designed to show the core differences: the Free Plan provides a basic board and voting with limits, Starter unlocks embeddable widgets and basic integrations, Professional increases user seats, advanced integrations, and reporting, and Enterprise adds SSO, audit logs, and dedicated onboarding.

For organizations evaluating Rapidr.io for production use, compare feature matrices across tiers and check quotas for items, voters, and storage. Teams that need SSO, outbound webhooks at scale, or advanced SLA commitments should request Enterprise terms.

Check Rapidr's pricing plans for the latest rates and enterprise options.

How much is rapidr per month

Rapidr starts at $0/month with the Free Plan. For paid usage, common entry points are $25/month on the Starter tier when billed monthly. The Professional tier is typically $79/month, and Enterprise pricing commonly begins at $249/month for organizations that require advanced security and dedicated support.

Monthly billing is convenient for short-term evaluations or teams that expect to scale down; however, month-to-month rates are usually higher than annual billing and may limit access to some enterprise-only features.

When budgeting, include expected growth in active voters and board items to avoid surprise overages — most vendors charge for usage or seats once a plan's thresholds are exceeded.

How much is rapidr per year

Rapidr costs $240/year for the Starter plan when billed annually ($20/month equivalent). The Professional plan billed annually typically runs $792/year ($66/month equivalent). Enterprise customers usually negotiate annual contracts that can include multi-year terms and volume discounts.

Annual billing often reduces the effective monthly rate by 10–20% and can also unlock priority support or implementation services. If you plan to use Rapidr.io continuously, annual plans usually provide cost savings compared with monthly billing.

Large organizations should request a custom quote for multi-workspace deployments and to confirm whether the vendor offers committed usage discounts or onboarding credits.

How much is rapidr in general

Rapidr pricing ranges from $0 (free) to $249+/month. Entry-level usage is available at no cost, which is useful for small teams or pilots. Paid plans scale by features, seats, and integrations. Expect incremental increases when you add single sign-on, advanced security, or additional collaborators.

Beyond base subscription fees, consider operational costs such as time to triage, integration maintenance, and possible professional services for migration or advanced configuration. These are not always included in list prices and can affect total cost of ownership.

If pricing transparency is important, evaluate the vendor’s published pricing tiers and feature lists and ask for a detailed breakdown of quotas, overage fees, and enterprise discounts.

What is rapidr used for

Product feedback consolidation: Rapidr.io is used to aggregate customer feature requests, bug reports, and product suggestions into one central location. This prevents feedback from being scattered across email, chat, and support tickets and enables product teams to see cumulative demand.

User-driven prioritization: By enabling votes and tracking requester metadata, Rapidr.io helps teams prioritize features based on real user interest and commercial signals. Prioritization metrics are especially useful when deciding which features to schedule for the next release.

Customer communication and transparency: Public roadmaps and changelogs let teams communicate development status without manual updates. Customers see whether their request is acknowledged, planned, or shipped, which reduces repetitive support queries and improves trust.

Workflow handoff to engineering: Rapidr.io connects product intake to engineering ticketing systems via integrations. Accepted items can be turned into Jira issues or GitHub Issues, streamlining the handoff and preserving the provenance of user requests.

Segmented feedback for product discovery: Teams use Rapidr.io to segment requests by customer plan, region, or account so that prioritization aligns with business strategy. That helps surface high-value requests that might otherwise be lost in aggregate counts.

Pros and cons of rapidr

Pros:

• Centralized feedback repository reduces duplicate work and keeps product decisions traceable. Rapidr.io’s voting and tagging make it easier to quantify demand and spot trends.

• Public roadmaps and changelogs improve transparency with customers and lower support load by publishing progress and releases.

• Integrations with popular developer tools and communication platforms ensure feedback is actionable and minimizes manual syncing.

Cons:

• For very large organizations with complex compliance needs, out-of-the-box Enterprise features may require custom contracts or additional tooling for full integration with corporate identity providers.

• Teams already heavily invested in an issue tracker (e.g., Jira) might find the extra layer adds processes; success depends on defining clear rules for what lives in Rapidr.io versus the issue tracker.

• Costs can scale as voter counts, board items, and workspaces grow; hidden integration or migration costs can increase total ownership if not planned.

Trade-offs depend on team size, existing tooling, and the need for public visibility versus internal-only feedback collection. In most cases Rapidr.io is adopted to provide structure and visibility around user-driven product decisions.

Rapidr free trial

Rapidr typically offers a free tier designed for small teams or proof-of-concept projects. The Free Plan often includes a limited number of boards, a basic embed widget, and community voting features so teams can validate workflow before committing to a paid plan.

Free accounts are useful for short pilots: they allow teams to evaluate the widget, voting behavior, and how roadmap communication affects support volumes. However, free accounts often restrict integrations, storage, and the number of collaborators.

For full evaluations, Rapidr.io generally provides time-limited trials or demo environments for paid tiers so organizations can test SSO, integrations, and the API under production-like conditions. If you need extended evaluation access for security or procurement review, request a trial extension through the vendor.

Is rapidr free

Yes, Rapidr provides a Free Plan that offers basic feedback boards and voting at $0/month. The free tier is intended for individuals or very small teams who need core feedback collection without advanced integrations or enterprise features.

The Free Plan usually limits the number of collaborators, items, and integrations. Teams that require Jira sync, SSO, or advanced analytics will typically move to a paid tier.

If you’re unsure which plan fits, start with the free tier to validate the core workflow and then scale up based on integration and reporting needs.

Rapidr API

Rapidr exposes developer interfaces to automate feedback workflows and integrate with internal systems. The API supports common tasks such as creating and updating feature requests, reading voting data, synchronizing status changes, and exporting metadata for analytics.

Typical endpoints include creating items (ideas/bugs), querying items and votes, updating item status, and retrieving changelog entries. Webhooks are also provided so external systems (CI, issue trackers, or CRM platforms) receive real-time notifications when items are created or their state changes.

API authentication usually relies on API keys or token-based schemes, and rate limits are applied to protect service stability. Enterprise customers often gain access to higher rate limits, IP allowlisting, and dedicated support for API integrations.

For full developer documentation and endpoint examples, consult Rapidr.io’s developer resources and API reference at the vendor’s API documentation or developer portal.

10 Rapidr alternatives

Below are ten product feedback and roadmap management alternatives. Each name is shown in bold and includes a short description.

• Canny — Popular for public boards, voting, and roadmap features with tight Jira/GitHub integrations.
• Productboard — Product management platform that combines feedback, prioritization frameworks, and product roadmapping for enterprise teams.
• UserVoice — Longstanding feedback and support solution with customer forums and integrated ticketing.
• Intercom — Combines in-app messaging with basic feedback capture and product communication features for customer-facing teams.
• ProdPad — Idea and roadmap management focused on product discovery and hypothesis tracking.
• Notion — Flexible workspace that teams adapt for lightweight feedback tracking, internal roadmaps, and knowledge management.
• Trello — General-purpose kanban tool often used for simple feedback pipelines when paired with forms or widgets.
• Hotjar — More focused on behavioral analytics and session recording but useful for qualitative feedback and polls.
• GitHub Issues — Developer-centric issue tracking often extended with tools to create a public-facing feedback layer.
• Zendesk — Support platform with community forums and ticketing, sometimes extended for feedback collection.

Paid alternatives to Rapidr

• Canny: Offers plans for businesses that need public boards, SSO, and deep integrations with developer tools. Canny’s paid tiers include advanced voting analytics and workspace controls.
• Productboard: Designed for product teams that require robust prioritization frameworks and customer insight aggregation. Productboard is priced at a premium for enterprise features.
• UserVoice: Suited to organizations that need feedback portals with escalation paths into support and product processes. Enterprise contracts include white-labeling and SLAs.
• Intercom: When combined with Intercom’s data and messaging, it becomes a paid option for teams needing in-app capture and follow-up workflows.
• ProdPad: Paid tiers add customer segmentation, idea scoring, and advanced roadmap visualizations tailored to product teams.

Open source alternatives to Rapidr

• Fider: Open source feedback tool that provides voting, boards, and basic moderation; suitable for teams that want full hosting control.
• Roadmap.sh (self-hosted forks): Community-driven roadmap/feedback projects that teams can customize internally for specific processes.
• UserReport (self-hosted options): Lightweight feedback and survey tools some teams self-host to capture ideas and track priorities.

Open source alternatives require self-hosting and maintenance but offer full data control and the ability to customize workflows without vendor lock-in.

Frequently asked questions about Rapidr

What is Rapidr used for?

Rapidr is used for collecting and prioritizing customer feedback and turning user requests into a visible roadmap. Product, support, and engineering teams use it to centralize ideas, surface high-impact items via voting, and publish roadmap updates and changelogs for customers.

Does Rapird integrate with Jira?

Yes, Rapird typically integrates with Jira to sync accepted requests as issues. The integration usually supports two-way links so status changes in Jira update the feedback item and vice versa, making handoffs to engineering smoother.

How much does Rapidr cost per month?

Rapidr starts at $0/month for the Free Plan, with paid tiers commonly beginning at $25/month for the Starter plan on monthly billing and higher for the Professional and Enterprise tiers.

Is there a free version of Rapidr?

Yes, Rapidr offers a Free Plan at $0/month that provides basic feedback boards and voting for individuals and small teams, with limits on collaborators and integrations.

Can Rapidr be used for public roadmaps?

Yes, Rapidr supports public roadmaps and changelogs so teams can share planned work and release notes with customers. These publicly visible pages help reduce support inquiries and increase transparency.

How does Rapidr handle duplicate feedback items?

Rapidr provides moderation and merging tools to handle duplicates — moderators can merge items, add internal notes, and map multiple requests to a single canonical item to avoid fragmentation.

Does Rapidr offer single sign-on (SSO)?

Yes, SSO is available on enterprise-grade plans so organizations can integrate Rapidr with their identity provider for centralized access control and user provisioning.

Can I export my feedback data from Rapidr?

Yes, Rapidr allows data export via CSV/JSON and API endpoints so teams can archive, analyze, or migrate feedback items and voter information to other systems.

Does Rapidr have a public API for developers?

Yes, Rapidr exposes an API and webhooks for creating and updating items programmatically, retrieving vote counts, and subscribing to item changes in real time. The API documentation is provided on the vendor’s developer site.

How secure is Rapidr for enterprise use?

Rapidr offers enterprise security controls such as SSO, role-based permissions, audit logs, and data export. For strict compliance requirements, enterprises should review the vendor’s security documentation and request SOC/ISO certifications and contractual terms.

rapidr careers

Rapidr, like many SaaS startups and scale-ups, typically hires across product, engineering, and support roles. Job listings often include positions for frontend and backend engineers, product managers, customer success, and sales. Candidates interested in roles at Rapidr should look for postings on the company’s careers page or professional networks and prepare to discuss experience with SaaS product workflows and user feedback systems.

rapidr affiliate

Rapidr may run partner or reseller programs for agencies and consultants that implement feedback boards and roadmap workflows for clients. Affiliate terms commonly include commission on referrals or discounted seats for partners; check Rapird’s partner program details for eligibility and commission structure.

Where to find rapidr reviews

Look for independent user reviews on technology directories and review platforms that cover product management and feedback tools. In addition to third-party review sites, you can find case studies and testimonials on Rapidr’s website, as well as customer stories shared on industry blogs and product management communities. For the latest customer feedback and comparative analysis, consult user reviews and the vendor’s published case studies.