Ticketriver

What is ticketriver

TicketRiver is a cloud-based ticketing and event management platform designed for venues, promoters, and organizations that sell tickets to single events or recurring series. The platform combines public event pages and checkout, a box-office interface for on-site sales, reserved seating and general-admission configuration, attendee management tools, and reporting. TicketRiver positions itself for small-to-medium venues, independent promoters, and event teams that need a mix of self-service tools and developer extensibility.

TicketRiver supports both online sales and on-site operations (mobile scanning and box office), and includes features for pricing rules, promo codes, comp tickets, and refunds. It also targets technical users with a RESTful API and webhooks that allow synchronization with CRMs, marketing tools, and venue systems. The platform typically sits between simple DIY ticket sellers and large enterprise providers, offering more control over checkout, settlement, and branding without a heavy deployment process.

For authoritative vendor details, review TicketRiver's event features and configuration options on their official event features page: View TicketRiver's event features (https://www.ticketriver.com/features).

TicketRiver features

TicketRiver combines front-end sales, on-site tools, and developer endpoints. Core features include:

• Event creation and management: Create single or recurring events with multiple ticket types, pricing tiers, capacity controls, and event-level metadata for filtering and discovery.
• Reserved seating and general admission: Support for interactive seat maps, priced zones, seat holds, and GA ticketing with capacity management and accessible seating options.
• Box office and on-site operations: A web-based box office for phone/in-person sales, printable or digital tickets, mobile ticket scanning apps, and staff access controls.
• Checkout and payments: Responsive, PCI-compliant checkout with saved payment methods, multi-currency support, support for major payment processors, and configurable service fees and settlement terms.
• Attendee management and reporting: Real-time sales dashboards, attendee lists, CSV exports, refunds and exchanges, and reporting for settlements, taxes, and fees.
• Promotions and access control: Promo codes, comp passes, capacity-based discounts, promo-code gating for private sales, and integration points for access control hardware.
• Integrations and developer tools: RESTful API endpoints, webhooks for order and attendee events, and pre-built integrations or Zapier connectors for CRMs and email platforms.

TicketRiver also supports white-label and branding options for event pages, multiple user roles with granular permissions, audit logs for transactions, and event-level fees. For technical documentation and API reference, consult TicketRiver's developer resources: Explore TicketRiver's API documentation (https://www.ticketriver.com/api).

What does ticketriver do?

TicketRiver sells and manages event tickets online and at the door, provides tools for box-office staff, and offers APIs for automation and custom integrations. At a practical level, the platform publishes event pages, processes orders, issues secure tickets, and records attendance through scanning.

Promoters use TicketRiver to set up multi-tier pricing (early bird, general, VIP), manage reserved seating charts, sell bundles and add-ons (parking, merchandise), and run promotion codes. Venue operators use the box-office interface to handle walk-up sales, print physical tickets, and reconcile day-of-event sales.

Developers and technical teams use TicketRiver's API and webhook endpoints to push orders into CRMs, trigger email sequences when tickets are purchased, update seat maps programmatically, or synchronize attendee lists with access control hardware. These integrations make it straightforward to tie ticketing into broader event operations and reporting workflows.

TicketRiver pricing

TicketRiver offers these pricing plans:

• Free Plan: $0/month with per-ticket processing fees, limited customization, and basic reporting suitable for occasional events and community organizers.
• Starter: $29/month plus per-ticket fees; includes branded event pages, box office access, promo codes, and basic reserved seating capabilities.
• Professional: $99/month plus reduced per-ticket fees; includes advanced reserved seating and seat maps, priority support, multi-event bundles, and advanced reporting.
• Enterprise: $199+/month with custom per-ticket rates, dedicated account management, SSO, advanced security controls, and SLA-backed uptime for larger venues and promoters.

TicketRiver often combines a monthly subscription with transaction fees (a percentage of ticket price plus a per-ticket flat fee). Some customers opt for a zero-subscription model where the platform charges higher per-ticket fees instead of a monthly commitment. Check TicketRiver's current pricing tiers and settlement options on their pricing page: View TicketRiver's pricing and settlement options (https://www.ticketriver.com/pricing).

How much is ticketriver per month

TicketRiver starts at $29/month for the Starter plan in the subscription model. This plan covers basic event publishing, box office access, and standard reporting; per-ticket processing fees apply on top of the monthly subscription.

Monthly pricing scales to $99/month for the Professional tier when you need advanced seating and reporting, and to $199+/month for custom Enterprise agreements that include dedicated support and contract terms. Organizations with unpredictable event volume sometimes choose the Free Plan (no monthly fee) and accept higher per-ticket fees instead.

How much is ticketriver per year

TicketRiver costs $348/year for the Starter plan when billed annually (equivalent to $29/month). The Professional plan billed annually is typically $1,188/year (equivalent to $99/month).

Enterprise agreements are negotiated annually and commonly start at $2,388/year (equivalent to $199/month) and increase with usage, custom integrations, or bespoke SLAs. For exact annual discounts and payment arrangements for nonprofits or multi-venue clients, review TicketRiver's billing and enterprise terms at their pricing portal: View annual billing and enterprise options (https://www.ticketriver.com/pricing).

How much is ticketriver in general

TicketRiver pricing ranges from $0 (free) to $199+/month. The total cost depends on the subscription tier you choose, the per-ticket processing fees, payment gateway charges, and optional add-ons like white-labeling, reserved seating maps, or dedicated support.

For low-volume event organizers the most common approach is the Free Plan plus per-ticket fees; medium-volume organizers often choose Starter or Professional; high-volume venues or promoters with custom needs choose Enterprise and negotiate per-ticket rates and settlement cadence. Always compare the effective per-ticket cost (subscription + transaction fees) against expected sales volume to choose the most cost-effective model. Check TicketRiver's expected per-ticket fee schedules in their payment terms: Review TicketRiver's payment and fee structure (https://www.ticketriver.com/pricing).

What is ticketriver used for

TicketRiver is used to sell and manage tickets, control access at events, and consolidate sales reporting across single or multiple events. Typical use cases include concerts, theater performances, festivals, conferences, sports events, and fundraising galas.

Organizers use TicketRiver to publish event pages, configure ticket types (VIP, general, student), manage reserved seating maps with pricing tiers, and handle day-of-event access control with mobile scanning. It is also used to manage group sales, handshake/comp ticket distribution, and customer-service workflows like refunds and exchanges.

Operationally, TicketRiver is used to reconcile sales (online vs. box office), generate tax and settlement reports, and feed sales data into accounting or CRM systems through CSV exports or API integrations. Event teams also rely on promo-code segmentation and audience insights to target repeat buyers or measure campaign conversion.

Pros and cons of ticketriver

TicketRiver's strengths are practical tools for event operators and developer-friendly integrations. Key advantages include a consolidated box-office and online checkout, flexible reserved seating, and a RESTful API for custom integrations. These aspects make it possible to centralize ticket inventory, reconcile sales quickly, and automate workflows such as attendee syncing or CRM updates.

On the downside, smaller community organizations that run very occasional events may find the feature set broader than needed and should compare per-ticket fees against ultra-low-cost competitors. Some venue customers require deep POS or hardware integrations beyond standard scanners and thermal printers, which can require custom work or Enterprise plans.

Another consideration is onboarding complexity when using seat maps, advanced pricing rules, or custom APIs; teams without a technical resource may need professional services or more time during setup. Support levels vary by plan, so rapid response and SLA-backed assistance typically require Professional or Enterprise subscriptions.

Overall, TicketRiver is a balanced option for organizations that need a mix of self-service ticketing and the ability to extend functionality programmatically, but very small or infrequent event organizers should compare effective costs and setup time with simpler alternatives.

TicketRiver free trial

TicketRiver typically provides a free plan and limited trial access to paid features so organizers can test event creation, checkout, and box-office flows without long-term commitment. The free offering lets you list events, sell tickets online, and access basic reporting; advanced features like advanced seat maps, white-labeling, and priority support are restricted to paid tiers.

Trial access to Professional features is sometimes available on request for evaluation or pilot programs; when offered, the trial period usually lasts 14–30 days and includes sample event setup, payment-processing sandbox, and API test keys. To enable an evaluation that mirrors your production flow, request trial or demo access through TicketRiver's sales channel: Request a demo or trial (https://www.ticketriver.com/contact).

TicketRiver API

TicketRiver exposes a RESTful API and supports webhooks for real-time notifications. The API covers core resources such as events, ticket types, orders, attendees, refunds, seating maps, and reports. Common API workflows include creating events programmatically, issuing promo codes in bulk, generating ticket PDFs for external systems, and pulling consolidated sales reports.

Authentication is typically via API keys or OAuth tokens; API requests return JSON and follow standard pagination and error conventions. Webhooks push notifications to a configurable endpoint for events like order.created, order.refunded, attendee.checked_in, and seat.held. Rate limits and best-practice guidance for batching or backoff are published in the developer documentation to avoid throttling during high-volume sales.

There are pre-built connectors and Zapier actions for quickly integrating with CRMs (Mailchimp, HubSpot), accounting systems, and analytics platforms. For development teams, TicketRiver provides developer guides and sample code snippets for common integrations; refer to the API reference for endpoint details and example payloads: Read TicketRiver's API reference (https://www.ticketriver.com/api).

10 TicketRiver alternatives

• Eventbrite — Global consumer-facing marketplace with ticketing, event discovery, and integrated promotion tools.
• TicketTailor — Low-fee ticketing service that targets small promoters and community events with pay-as-you-go pricing.
• Universe — Social and discoverability-focused ticketing with simple embedded widgets and promotional integrations.
• Cvent — Enterprise-grade event management and registration platform for conferences and large-scale events.
• SeatGeek — Marketplace and ticketing platform oriented toward sports and secondary market sales.
• Brown Paper Tickets — Community-oriented ticketing with simple fee structures and nonprofit-friendly terms.
• Swoogo — Conference and corporate-event management with strong registration and session-management features.
• Ticketmaster — Large-scale ticketing, distribution, and marketing for arenas and major live events.
• Hopin — Hybrid and virtual event platform with registration, ticketing, and streaming features.
• Splash — Event marketing and guest-list management focused on branded event pages and email invitations.

Paid alternatives to ticketriver

• Eventbrite: Broad discovery, promotional tools, and ticketing for events of all sizes; charges per-ticket fees and promotional upsells.
• Cvent: Feature-rich enterprise solution for conferences and large meetings with advanced session, speaker, and badge-management features.
• Ticketmaster: Market reach and distribution for large venues and touring productions; typically higher fees but wide buyer base.
• Universe: Simple embedded checkout and social discovery with scalable tools for promoters and organizers.
• Swoogo: Enterprise registration system with deep customization for paid conferences and corporate events.

Open source alternatives to ticketriver

• Attendize: Self-hosted PHP ticketing platform that supports event pages, ticket types, and basic reporting; suitable for teams that can manage hosting and security.
• pretix: Python-based open-source ticketing that supports plugins, reserved seating, large event workflows, and a strong developer community.
• Osem: Open-source event management platform often used for conferences with session scheduling and attendee management; requires technical setup.

Frequently asked questions about TicketRiver

What is TicketRiver used for?

TicketRiver is used for online ticket sales, reserved seating, box-office operations, and attendee management. Organizers publish events, sell tickets, process payments, and manage access control both online and at the door. It supports reporting, promo codes, and integrations to connect ticket sales with CRMs and accounting systems.

Does TicketRiver integrate with Stripe or PayPal?

Yes, TicketRiver supports major payment processors such as Stripe and PayPal. You can connect a payment gateway to accept cards and manage settlements; some plans allow multiple gateway options and multi-currency support. Check the payment integrations in TicketRiver's billing documentation for supported processors and setup steps (https://www.ticketriver.com/pricing).

How much does TicketRiver cost per user or per event?

TicketRiver starts at $29/month for the Starter subscription plan, plus per-ticket processing fees that vary by plan. For occasional events, the Free Plan with higher per-ticket fees is an alternative; Enterprise pricing is custom and starts at $199+/month depending on volume and services.

Is there a free version of TicketRiver?

Yes, TicketRiver offers a Free Plan that allows listing events and selling tickets with transaction fees applied per sale. The Free Plan is suitable for low-volume or community events but lacks advanced features like priority support and advanced reserved seating.

Can I use TicketRiver for reserved seating and interactive seat maps?

Yes, TicketRiver supports reserved seating with interactive seat maps. The Professional and Enterprise plans include advanced seat mapping, zone pricing, and seat holds; Starter supports basic reserved seating. Seat maps can usually be uploaded or configured in the event setup wizard.

Does TicketRiver provide an API for custom integrations?

Yes, TicketRiver provides a RESTful API and webhook support. The API covers events, tickets, orders, attendees, and reports, allowing you to automate event creation, sync attendees to CRMs, and receive order notifications in real time. API keys or OAuth tokens are used for authentication and secure access.

How does TicketRiver handle refunds and exchanges?

TicketRiver supports refunds and exchanges through the order management interface or API. Refunds can be full or partial and are tracked in reporting for reconciliation; exchange flows allow reissuing tickets and adjusting inventory. Refund policies and processing times depend on your payment gateway and plan terms.

Can I run private or presale ticketing with TicketRiver?

Yes, TicketRiver supports private sales and presales using promo codes and gated event pages. Organizers can create code-protected events, time-limited presales, and seat holds for fan clubs or VIPs. These features are commonly used to stagger public sales and manage demand.

Is TicketRiver secure and PCI-compliant?

TicketRiver follows standard security practices and works with PCI-compliant payment processors. The platform uses HTTPS for all customer-facing pages and typically relies on bank-grade processors for card handling to minimize PCI scope. Enterprise plans offer additional security controls like SSO and audit logs.

Does TicketRiver provide on-site scanning and box-office tools?

Yes, TicketRiver provides a web-based box office and mobile ticket scanning tools. The box-office interface supports walk-up sales, cash or card reconciliation, and staff permissions; mobile scanning apps validate tickets at the door and update attendance in real time.

TicketRiver careers

TicketRiver lists open positions for engineering, product, customer success, and sales on its careers page. Roles commonly include developer positions focused on API and integrations, product managers for event features, and client-facing roles supporting venue onboarding. For current openings and application details, see TicketRiver's careers portal: Explore TicketRiver careers (https://www.ticketriver.com/careers).

TicketRiver affiliate

TicketRiver may offer referral or affiliate programs for promoters, resellers, and marketing partners that refer new organizers. Affiliate programs typically provide commission on fees or account credits for referred sales; terms and availability vary by region and over time. For partnership details, contact TicketRiver's partner team: Learn about TicketRiver partnerships (https://www.ticketriver.com/partners).

Where to find TicketRiver reviews

Independent reviews and user feedback for TicketRiver can be found on event-tech review sites, industry forums, and platforms that aggregate SaaS reviews. Search for customer testimonials and case studies on TicketRiver's customer page or consult industry review sites to compare user-reported pros and cons. For vendor-hosted case studies and performance examples, view TicketRiver's customer success stories: Read TicketRiver customer stories (https://www.ticketriver.com/customers).