Acquire

What is Acquire.io

Acquire.io is a customer engagement and support platform that unifies live chat, messaging, co-browsing, video chat, and automation into a single interface for agents. The product targets customer support teams, sales development teams, and product teams that require contextual, real-time interactions with users across web and mobile channels. Acquire.io provides both agent-facing features (routing, shared inboxes, analytics) and developer-facing tools (SDKs, APIs) so teams can embed the experience directly inside their product.

The platform emphasizes real-time problem solving and conversion: agents can see customer context, join sessions with co-browsing and screen-share, and escalate to voice or video when needed. For companies with compliance or enterprise requirements, Acquire.io typically includes enterprise security controls, SSO, audit logging, and integrations with major CRMs and helpdesk platforms.

Acquire.io suits mid-market and enterprise customers as well as smaller teams that want consolidated communication channels. Because it exposes SDKs and developer APIs, product teams can build custom routing, automate workflows, and gather analytics that map to business metrics like conversion rate, time-to-first-response, and resolution rate.

Acquire.io features

What does acquire.io do?

Acquire.io enables real-time, contextual conversations with website and application visitors. Core capabilities include chat widgets for web and mobile, in-app and web co-browsing to guide customers through flows, integrated voice and video calls, and a persistent messaging inbox that captures conversation history across channels. The platform also provides automation tools — chatbots, canned replies, and routing rules — to reduce agent load and speed response times.

Beyond core communications, Acquire.io provides features for scaling support operations: configurable routing and skill-based queues, multi-agent collaboration (private notes and call transfers), and unified customer profiles that surface user data and past interactions. Reporting and analytics dashboards let managers track SLAs, agent performance, conversation volumes, and the ROI of live interactions.

Developer and integration features include JavaScript SDKs for web, native SDKs for iOS and Android, REST APIs, and webhooks that allow teams to connect Acquire.io to CRMs, analytics platforms, and back-end systems. This enables use cases like pushing conversation transcripts into a CRM record, triggering business process automation from chat events, or instrumenting custom KPIs.

Security and compliance features commonly found in Acquire.io deployments include single sign-on (SSO), role-based access controls, audit logs, data encryption in transit and at rest, and options for hosting or data residency for large enterprise customers. These controls make Acquire.io appropriate for regulated industries when configured with enterprise plans.

Acquire.io pricing

Acquire.io offers these pricing plans:

• Free Plan: $0/month with limited seats and basic chat functionality for proof-of-concept or evaluation
• Starter: $49/month per agent billed monthly; $39/month per agent billed annually (equivalent to $468/year per agent when billed annually)
• Professional: $99/month per agent billed monthly; $89/month per agent billed annually (equivalent to $1,068/year per agent when billed annually)
• Enterprise: Custom pricing starting around $1,500/month for larger seat counts and advanced security, support, and SLAs

These tiers reflect common packaging for live-chat + co-browse platforms: the Free Plan covers a limited number of seats and basic chat, Starter adds more integrations and message history, Professional enables advanced automation, analytics, and video/co-browse at scale, and Enterprise offers custom SLAs, SSO, compliance add-ons, and volume discounts. Check Acquire.io's current pricing for the latest rates and enterprise options.

How much is acquire.io per month

Acquire.io starts at $49/month per agent on the Starter plan when billed monthly. This monthly price is intended for small teams evaluating the platform with production traffic. Larger feature sets and automation are available on higher tiers that cost more per agent per month.

How much is acquire.io per year

Acquire.io costs $468/year per agent for the Starter plan when billed annually at the discounted monthly equivalent of $39/month per agent. Annual billing typically reduces the effective per-agent cost and is standard for teams that want runway and predictable billing.

How much is acquire.io in general

Acquire.io pricing ranges from $0 (free) to enterprise custom pricing around $1,500+/month depending on seat counts, feature needs, and compliance requirements. Small teams can begin on the Free Plan or Starter tier, while teams that need co-browsing, video, advanced analytics, and SSO typically move to Professional or Enterprise tiers.

What is Acquire.io used for

Acquire.io is used to deliver real-time customer support and to convert website visitors with contextual sales conversations. Common use cases include providing guided onboarding via co-browsing, resolving technical support issues with screen sharing and session transfer, and delivering high-touch sales demos by elevating chat to video calls.

Support teams use Acquire.io to reduce time-to-resolution by seeing customer context (browser, screen, product state) and by using automation to answer routine questions. Product teams use it for feedback collection and session-based analytics to understand where users struggle in a funnel. Sales teams use it to engage intent signals on-site, qualify leads, and hand off warm prospects to account executives.

Acquire.io is also used for proactive engagement: targeted messages, in-app prompts, and scheduled follow-ups to reduce churn and increase conversions. Because it stores conversation history and integrates with CRMs, Acquire.io becomes part of the customer record used by success and sales teams to personalize outreach and track deal progress.

Pros and cons of Acquire.io

Pros:

• Real-time support features such as co-browsing, screen sharing, and video that let agents resolve complex issues faster and reduce back-and-forth email exchanges.
• Unified inbox with context-rich customer profiles and integrations to CRM and helpdesk systems, which centralizes customer history and reduces context switching for agents.
• Developer-friendly SDKs and APIs that allow teams to embed chat into apps and instrument custom automation and analytics.

Cons:

• Advanced features like enterprise security, SSO, and compliance often require Professional or Enterprise tiers, increasing cost for regulated organizations.
• Co-browsing and video features add operational complexity (agent training, bandwidth), and scaling these features across large agent teams can require additional infrastructure and management.
• Smaller teams may find the feature set more than they need, and the per-agent pricing model can become expensive as seat counts grow if usage is not tightly managed.

Operational considerations include ensuring adequate agent training for co-browsing and screen-sharing workflows, integrating Acquire.io into CRM and reporting stacks to measure impact, and setting clear routing and escalation rules so chat handoffs are tracked and efficient.

Acquire.io free trial

Acquire.io typically offers either a Free Plan or a time-limited trial that allows teams to evaluate core chat, automation, and integration features. During a free trial, teams can test the chat widget, onboard SDKs in staging environments, and try co-browsing and video features in limited sessions.

Trials often include access to basic analytics and a limited number of agent seats so teams can validate workflows without committing to a paid plan. For larger pilots or enterprise evaluations, Acquire.io provides trial or proof-of-concept arrangements that include technical onboarding and performance testing.

To get the most from a trial, prepare realistic traffic scenarios, configure routing and canned responses, and integrate a CRM or analytics platform so you can measure time-to-first-response and conversion lift during the evaluation period. Check Acquire.io's current pricing and trial offers for up-to-date details on plan features and trial access.

Is acquire.io free

Yes, Acquire.io offers a Free Plan that lets small teams test basic chat functionality at no cost. The Free Plan typically limits seats, message history, and integrations but is useful for proof-of-concept or lightweight support scenarios. For production use and advanced features like co-browsing, video, and advanced automation, teams usually upgrade to Starter or Professional plans.

Acquire.io API

Acquire.io exposes RESTful APIs, webhooks, and client SDKs that allow development teams to embed chat and co-browsing, manage conversations programmatically, and react to events in real time. The API surface generally includes endpoints for creating and retrieving conversations, sending and receiving messages, managing users and sessions, and initiating or joining co-browsing and video sessions.

Authentication typically uses API keys or token-based schemes for server-to-server calls, and short-lived tokens for client SDK sessions to maintain security. Webhooks notify your backend of critical events — new messages, agent assignment changes, session starts — enabling custom workflows like ticket creation, CRM updates, or analytics ingestion.

Client SDKs are commonly provided for JavaScript (web), iOS, and Android, enabling fast embedding in web pages and native apps. Developer documentation and example integrations show how to implement custom UI, capture session metadata, and extend functionality with middleware. For full developer resources and API reference, consult the Acquire.io developer documentation at the Acquire.io developer documentation (https://www.acquire.io/developers).

Security and rate-limiting are typically part of API usage guidelines; enterprise plans often include higher rate limits, dedicated instances, or private cloud options. Teams implementing the API should follow best practices for token rotation, least-privilege API keys, and secure storage of credentials.

10 Acquire.io alternatives

Paid alternatives to Acquire.io

• Zendesk — A mature support platform with ticketing, live chat, help center hosting, and broad ecosystem integrations; strong for organizations that want a full helpdesk with omnichannel messaging.
• Intercom — Customer messaging platform focused on product-led growth with in-app messages, chat, and bot automation; emphasizes customer lifecycle features and product tours.
• Drift — Conversational marketing platform oriented toward sales-qualified conversations, with playbooks for routing leads to sales and integrations with marketing automation.
• LiveChat — Straightforward live chat solution with integrations, chat routing, and customization; commonly used by ecommerce and SMB sites for real-time support.
• Freshdesk — Part of the Freshworks suite, offers ticketing, chat, and knowledge base; strong for teams that want integrated ITSM and customer support tools.
• Help Scout — A help desk with a shared inbox approach, live chat, and integrated docs; suited for smaller teams focused on email-first support.
• Salesforce Service Cloud — Enterprise-grade customer service platform integrated with Salesforce CRM; strong for companies already on Salesforce that need deep CRM workflows.
• HubSpot Service Hub — Combines ticketing, knowledge base, and conversational tools integrated into HubSpot CRM and marketing/sales toolset.
• Genesys Cloud — Contact center and customer experience platform that supports omnichannel routing at scale for enterprise deployments.
• Kustomer — CRM-centric support platform with a unified customer timeline and automation for personalized service.

Open source alternatives to Acquire.io

• Rocket.Chat — Open source team chat and messaging platform that can be extended to customer-facing chat; supports on-premises hosting and strong customization.
• Chatwoot — Open source customer engagement suite that provides multichannel inbox, live chat widget, and integrations; suitable for teams that want self-hosted control.
• Mattermost — Primarily team chat but extensible into customer-facing scenarios; good for organizations wanting private hosting and compliance control.
• Zulip — Open source chat with threaded conversations; adaptible for internal support teams or community support scenarios.
• LiveHelperChat — Lightweight, open source live chat for websites with co-browsing-like capabilities in some deployments and simple on-premises hosting.

Frequently asked questions about Acquire.io

What is Acquire.io used for?

Acquire.io is used for live customer support and conversational sales. Teams use it to handle real-time conversations through chat, co-browsing, video, and voice, to resolve support issues faster and to engage high-intent visitors for sales conversions. It’s also used to collect session-based analytics and integrate conversation history into CRMs.

Does Acquire.io integrate with CRMs like Salesforce?

Yes, Acquire.io integrates with major CRMs such as Salesforce. Native or partner integrations typically push conversation transcripts, lead data, and event metadata into CRM records, letting sales and support teams maintain a single view of the customer without manual copy-paste.

How much does Acquire.io cost per user?

Acquire.io starts at $49/month per agent for the Starter plan when billed monthly, with lower per-agent rates available on annual billing; higher tiers add advanced automation, co-browsing, and enterprise features. Enterprise pricing is custom and available from sales.

Is there a free version of Acquire.io?

Yes, Acquire.io offers a Free Plan that provides limited seats and basic chat functionality suitable for evaluation or very small teams. For production use with co-browsing, video, and advanced automation, organizations generally upgrade to paid tiers.

Can Acquire.io be used for co-browsing and screen sharing?

Yes, Acquire.io supports co-browsing and screen sharing. These features let agents view and interact with a visitor’s web session (with permission), guide them through flows, and resolve issues directly in the browser without asking for screenshots or lengthy descriptions.

Does Acquire.io provide an API and SDKs for developers?

Yes, Acquire.io provides REST APIs and client SDKs for web and mobile. The APIs enable conversation management, message sending, and session control, and the SDKs allow teams to embed chat and co-browsing functionality into web pages and native apps. See the Acquire.io developer documentation (https://www.acquire.io/developers) for full API references.

How secure is Acquire.io for enterprise usage?

Acquire.io includes enterprise-grade security controls such as data encryption in transit and at rest, role-based access controls, SSO, and audit logging on higher tiers. For regulated industries, Enterprise plans typically include contractual and technical options for compliance, such as HIPAA add-ons or data residency options.

Can Acquire.io be used for proactive messaging and lead generation?

Yes, Acquire.io supports proactive messaging and targeted engagement. Teams can configure behavior-based triggers, targeted in-app messages, and chat prompts to engage visitors based on URL, product usage, or funnel position to capture leads and accelerate conversions.

Does Acquire.io work on mobile apps?

Yes, Acquire.io provides mobile SDKs for iOS and Android so companies can embed chat and messaging directly into native apps. Mobile SDK support enables persistent conversations, push notifications, and in-app co-browsing-like support when possible.

What training and onboarding resources are available for Acquire.io?

Acquire.io offers product documentation, onboarding guides, and technical support for new customers; paid plans often include onboarding assistance and a customer success contact. For enterprise customers, dedicated implementation support, custom integrations, and training are commonly available to accelerate adoption.

acquire.io careers

Acquire.io hires across product, engineering, customer success, sales, and operations roles to build and support its real-time customer engagement platform. Career openings typically include engineers experienced in webRTC, full-stack development, and SDKs; product managers who understand conversational support; and customer-facing roles such as solutions architects and technical account managers. The company often looks for experience in scaling real-time systems, security, and integrations.

Working at Acquire.io tends to involve collaboration between product and customer teams to prioritize features that reduce friction for support agents and improve conversion rates for sales teams. Candidate expectations usually include a portfolio of prior projects, familiarity with chat or voice/video technologies, and the ability to work in multidisciplinary teams.

For up-to-date job listings, check Acquire.io’s careers page linked from their main site or professional networks where openings are posted. Interview processes commonly include technical assessments, culture-fit interviews, and problem-solving exercises related to product use cases.

acquire.io affiliate

Acquire.io occasionally runs partner and referral programs that reward agencies, resellers, or integration partners for introducing new customers. Affiliate or partner programs vary by region and by partner tier, offering referral fees, revenue share, or co-marketing support depending on the agreement.

Partners that integrate Acquire.io into implementation services — for example, digital agencies embedding the SDK and delivering onboarding — often negotiate custom discounts or reseller licenses. Agencies may also receive lead referral support, training materials, and technical enablement to reduce implementation overhead.

To explore affiliate or partnership options, contact Acquire.io’s partner team via their website to request partner program details and terms tailored to your business model.

Where to find acquire.io reviews

User reviews for Acquire.io are available on technology review sites and marketplaces where customers rate customer support and chat platforms. Popular places to read detailed customer feedback include technology review platforms, software directories, and community forums where users discuss implementation experience, scalability, and support quality.

When reading reviews, look for details about uptime, co-browsing reliability, ease of integration, and the quality of vendor support. Pay attention to comments from customers in similar industries (SaaS, ecommerce, fintech) since integration complexity and compliance needs vary. For up-to-date comparative reviews and ratings, search Acquire.io on major review sites and examine case studies published on the Acquire.io website for vendor-provided success stories and metrics.